Jon Herstein

Chief Customer Officer, Box

Search every verified Jon Herstein interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Jon Herstein, Chief Customer Officer at Box, hosts the "AI First Podcast," where he has interviewed technology leaders from organizations including Owens Corning, RWS Global, Deloitte, Adobe, Vornado Realty Trust, the American Humane Society, and Movember. In these conversations, Herstein has discussed how enterprises are applying artificial intelligence to streamline operations, improve manufacturing processes, and create cultures of continuous learning. He has also explored topics such as moving from AI pilots to enterprise transformation, the shift toward autonomous AI agents, and the importance of governance and trust in AI deployment. Herstein has also spoken about customer success strategies, emphasizing that customer delight alone is insufficient and must be coupled with delivering measurable business value. He has described Box's approach to measuring customer health, the importance of closing the expectation gap between what customers purchase and what products deliver, and the need for customer success teams to synthesize diverse customer feedback to influence product roadmaps. Herstein has noted that Box focuses on helping customers maximize value from their existing investments rather than primarily worrying about competition.