Joseph Walsh

Chairman & Chief Executive Officer, Ttec Holdings

Search every verified Joseph Walsh interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Joseph Walsh, Chairman and CEO of Thryv, appeared on the podcast "SaaS That App" in late March 2026 to discuss his experience transforming legacy businesses into SaaS companies. He described growing Yellow Book from about $20 million in revenue to more than $4 billion globally over 24 years. Walsh stated that the company still publishes Yellow Pages directories and that this business produced $3.2 billion in cash over the 11.5 years since he took over. He also said that during that period he would swap out private equity partners every two and a half to three years to keep the process fresh. Walsh discussed his approach to running Thryv, which he said has 2,850 employees, and described the company as "wicked nimble." He recalled advising a board in 2014 that small businesses would follow large ones into cloud computing, predicting that market would be larger than enterprise. Walsh also noted that the yellow pages represented about 4% of regional Bell operating companies' total revenues but roughly 25-26% of their operating profits.