Susanne Veatch13:04
Yeah, so if I were telling someone that didn't know anything about Kinze who we are and what we do, I would tell them that we're a manufacturer of row crop planters, grain carts, and high-speed tillage in the agricultural industry. We've got about 650 employees worldwide. Our headquarters are in Williamsburg, Iowa, and then we've got factory offices in Vilnius, Lithuania, that serves our Europe, Eastern Europe, and Russia customers. We're a family-owned business, and I'm the second generation involved in the family business. And as far as what defines who we are, our culture, those are defined by our core values. Back in the 90s, one of the guys that came to work for my dad in management and had worked for him a number of years said, you know, John and Marsha, there's some really unique things about Kinze and the culture and the company and the people and the way you founded the business, and it'd be really great if you guys were able to write down on paper and define what you would call our core values. So my parents went on a family vacation that year to, I believe, Florida, and they drove their motorhome. And so they talked a lot about that, and my dad drove and my mom wrote, and they came up with five core values that they felt really were how they started the business and what continues to define us and what should continue to define us as we move forth so long as we own it as a family. And those are integrity, customer focus, excellence, innovation, and mutual respect. And, you know, I think something that's interesting about those values is a lot of companies will create values and put them on the website and post them for all to see when they come and visit, but you might go visit a company and say, well, I don't really see this modeled anywhere here, but those are nice words on paper. And I think one thing that's always very rewarding for me and for us as a family is when we have people come to Kinze, we have many interview candidates that will come here and interview, and before they leave they will say, hey, these core values that I learned about today, this was modeled in all the people that I interacted with, and I think it's really cool that you guys live these values and they're not just nice words on paper. So it's really rewarding to hear that when someone comes to Kinze and says, I have seen this in how people operate. And it's something that we instill in all of our people that this is how we want them to do business so long as they're working for Kinze. And obviously if you don't have integrity then nothing else matters, right? Because you're not trusted, and there's all kinds of things that happen once integrity is lost. So that's been something that's always been very important to us as a family from a values standpoint. I was raised where our faith in God was the foundation of our values, and that values like honesty and hard work ethic, treating others with respect, having a positive attitude, and having urgency to get things done and bring things to completion, you know, things like that were just part of the values of who my parents were as a family and how we were taught to be. So again, that feeds right into the business. We've got to have integrity in all that we do. And then as you look at what got my dad in the business, it was really understanding what challenges does a farmer have in the field, what problem needs solved or fixed, and how can we do things better. And that emphasis on customer focus, the customer coming in saying I have this problem or this frustration, I wish I could do X, Y, Z, but there's nothing out there that will do X, Y, Z, and that resulted in the grain cart with large flotation tires that Kinze is known for having first in the industry, and today all the grain carts in the market have essentially copied that design. You look at excellence, when if you were to come and visit us here at Kinze and tour our innovation center, our offices, our factory, I think you would see and people often comment just the excellence they see, not only in the construction of the buildings, like our innovation center, we constructed that ourselves, we made the large open-span beams and columns and rolled the siding for it, and then when we added on to it we added some stone and nicer-looking fascia on the outside, but the core of that building we constructed ourselves and we made the great big steel beams. And if you were to come and walk through our office, while we didn't fabricate our office, we repeated that type of steel beam column structure, that open structure you can see throughout the building. And again, it's part of who we are as manufacturers of heavy equipment made out of metal. And as you walk through the factory, seeing that things have a place and order and organization, we don't always do that well, but for the most part we try to keep it neat and orderly so things go back where they belong, things can be found. That's just that excellence that kind of permeates not only who we are organizationally but in the product we build. We build products that are known for their durability and for their excellence. And then of course innovation, the creativity and ideas and patents that we've had in our products, I think that's been very evident over the years. And then that last one, mutual respect, just really respecting other people, and I think that's one thing that makes our company so great is we don't get really hung up on titles here at Kinze. I mean, we have to have them structurally, but my dad, if you were to meet him in public on the street, you'd just think he was a normal farmer, like other farmers you meet that are just really great friendly people. And he's a man that's obviously a business owner and created this great business that we have, but you wouldn't necessarily know that when you first meet him because he's just a common down-to-earth person, drives a Chevy pickup truck, just like any farmer you'd see. So I think that too with our organization, as owners we're not afraid to roll up our sleeves and work alongside our people, and every position is important, from the janitor to the executive level, and so we really try to reinforce throughout that no one person is more important than another. It takes all of us working together to make a great product and to do what we do. So I think as we look back to the original question you asked, who is Kinze and what defines us, I think that's a really important part, those five core values of our culture and who we are and how we do business. And then there's the obvious part of yes we make product, but I think that's what uniquely differentiates us, are those values, because you see that even in the product and how we interact with farmers in the marketplace. We're not afraid to talk to farmers, and we love to have farmers come here and visit us and get their ideas and understand what isn't working too. It's important to know what frustrates them about our product, what doesn't work like they think it should, because we want to take that feedback and make it better as a result. And it's that ongoing feedback that we need to have as we design and build product.