Charles Koch1:33
Just for the audience, in case some of them didn't study a lot of thermodynamics as I did – the second law of thermodynamics says that in a closed system entropy is always increasing, and the only way you can reverse that is by bringing in energy and knowledge from the outside. So what we do is, based on the principles we develop practices and models, and then periodically examine them. How are these given? As circumstances change and our needs for a business change, then they become ingrained, these practices, and they're no longer following the underlying principles. So what we do is we continually look at the gap between the principles and what our actual practices were. And we always find, as we do that, that we can greatly improve. When we get back closer to applying the principles, then we have a burst of improvement and growth. Then as we slack off, entropy pulls us down and we become lacadazical, entitled, all these things we shouldn't. Then we'll jar ourselves up and get it back on track.
Is it a rule that you're always going to be having some gap? And you just absolutely – so this I look at as my job. I'm CEO, but I'm really in the philosophy department, constantly looking for gaps between what we could be doing if we are following the principles and what we are doing. And you can find them everywhere. Then the secret in an organization is to get all of your employees to do that, to fully engage them, to get them all to be self-actualizing and looking for these gaps and challenging and finding new ways to do things that are better. I mean, this is Schumpeter's idea of creative destruction in our society. There are sometimes gaps or things that are broken that are impolite to talk about, or that become conventional wisdom not to mention. Does that happen in businesses too, where the gap gets really big as people are afraid to go after it?
Oh yeah, no. They think, 'Well, Charles said this, we ought to do it this way 10 years ago, so we better do that.' And as I forget who said it, 'Foolish consistency is the hobgoblin of little minds.' I mean, we need to be continually learning. And so that's to keep purging old Charles truths. I mean, that's interesting – so some of the biggest dangers are if you said something in a certain direction, people might be afraid to touch it, but it might not be violating principles. So we have – I mean, this is from Karl Popper. Science is falsification. The true scientific method is developing a testable proposition and not going around trying to find things supported, but find the flaw in it. And any idea I have, I find, okay, what are the key drivers of success in this? Who can really challenge those? How we're applying each of those drivers of success? And then we brainstorm, they challenge, 'Show me, show me what's wrong with my idea or how it can be improved.' And sometimes my idea does no good, and sometimes – but always we improve greatly. This process of challenge greatly improves what I proposed.