About Mark Koziel
Mark Koziel, CEO of the AICPA and the Association of International Certified Professional Accountants, appeared on the podcast "Everything CPA and Private Equity" in June 2024, recorded at the AICPA ENGAGE conference. He discussed the profession's talent shortage, describing it as an "unstoppable" cliff, noting that the number of students graduating each year is lower than the number of CPAs retiring. He argued that firms need to find new ways to operate in response to this trend.
Koziel also addressed the role of AI in accounting, stating that CPAs have the opportunity to manage controls over AI for their companies and to serve as finance partners helping business leaders ensure AI outputs are appropriate for decision-making. He mentioned that the AICPA is building a "simulator" for training new professionals, which he said would be scalable to firms of all sizes.
Source: AI-verified profile updated from Mark Koziel's recent appearances.
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Transcript (27 segments)
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Eric0:06
You know, one thing that I love about Digital CPA is that it comes in December and provides us an opportunity to reflect on the year and look ahead to 2026. Mark, this is your first year at the helm of the AICPA. When we were talking about 2025, this has been quite a consequential year — very significant in many ways, polarizing at times, but with a lot of real change. A very active time in DC: tax legislation, the triple B bill passing in the June-July timeframe, the regulatory landscape changing dramatically. You just came back from the SEC conference earlier today, a lot being discussed on where regulatory focus is going. Then you moved to the economy — the markets have been growing, it's K-shaped, huge AI investment adding 1% to 2% to GDP. Technology — Michael already mentioned AI, Time person of the year predictions. The profession is seeing investment and capital coming into firms and technology companies, growth and opportunity. Mark, you've been busy.
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Mark Koziel1:52
Yeah, a little busy. As our former chair Tim Christian always likes to say, it's a great day to be a CPA. The opportunities abound. When you talk about the implementation of the tax bill, tariffs, all these are ways for us to interact with our clients and have good business conversations. Much like PPP, when I left the AICPA in 2020 and we started the town halls, think about how important and trusted we were to our clients then. Same thing now with this tax legislation and tariffs — all kinds of business opportunities.
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Eric2:38
Well, let's reflect a bit. The last time we had Digital CPA was 2018, but the original DCPA was 2012. You can learn from history — back then it was all about the rise of cloud computing. Client accounting services had not become a defined term, there was a lot of questioning. That's all changed. Now it's a dramatic moment for the profession and society — the acceleration of AI, CAS well-established, transformation in audit and tax. Similar questions.
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Mark Koziel3:41
Absolutely. When you look back where we were in 2012, I had a couple of folks that have been around this conference for a while and they congratulated me for taking over as CEO, saying, 'We have one of us, because you were on the CAS advisory group when we started it back in 2012.' I was honored. Being able to move that — looking at cloud computing back then, people thought we were crazy. 'Cloud's not going to be the advent, no one's going to get rid of their servers in their broom closet.' Here we are, it's a foregone conclusion. AI will get to that point, but we're in the very early stages. I can't wait till 10 years from now to talk about how we've transformed from the AI space as well.
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Eric4:30
Great opportunity. But Mark, what it really is about when you look at the cloud and AI, it's the changing of the business model. People ask me what this year's Digital CPA is about — it's about AI reshaping the profession, but really about the people and process, upskilling talent, changing business strategies. This is not just a technology conference. Technology is the enabler. When you look at CAS growth over the past decade, it's been about leaders thinking about staffing plans and business strategies. Mark, this is the core purpose of Digital CPA.
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Mark Koziel5:23
It absolutely is. Taking it from just the technology piece, when I think about it especially with AI today, a lot of companies I've talked to around the world are discussing how they need to upskill their talent into a different way of doing things. The days of using experiential learning as the way to grow and progress are gone. The question is how do we give them that knowledge faster? From a new associate to manager is a five-to-seven year venture. How do I get there in five to seven months? Because we need these folks doing things differently. It changes the way we practice, our business model, how we hire and move forward. All of those pieces — staying on top of it as a community sitting in this room — that is where we're going to drive change going forward.
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Eric6:20
Yeah. And we always thank this Digital CPA community for being the leaders of the profession related to change. Mark and I are now going to show you three maturity model slides: one for CAS, one for audit, and one for tax. These maturity models are what's being discussed over the next couple of days in those 40 plus sessions. CAS has truly transformed from financial CAS to business insights. Today I was with the CAS advisory council, a very important group, and they were talking about focusing on digital transformation and having somebody in charge of the digital tech stack related to their CAS area. Lots of discussions on people and process. Mark, this is something you've been very close to over the past decade.
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Mark Koziel7:25
For sure. I see it not just in the firm community but also in business and industry. When I was out talking — we now have Engage UK, Engage Asia, Engage Africa. I was in the UK speaking, talked about the CFO, the CGMA, and why CGMA coming together with CPA was so important — going from the scorekeeper to strategic advisor. They use 'strategic advisor' rather than 'trusted advisor,' but it's all the same realm. Different ways of doing things. I think back to when I was in practice in Buffalo, we had IT consulting that resold boxes of GL packages. 'Buy our box because our box is better than theirs.' That was the way we did it. Now watching firms — larger firms bringing CAS, VAR, and CFO advisory all under one umbrella because that's the right strategic solution. I can't go in and just try to sell something to a client. I need to listen and do solution selling based on where they're going to be.
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Eric8:48
Absolutely. I think we could see next year Digital CPA is advisory, tax, and audit. The centralization of those three areas — client accounting services, consulting VAR, and CFO advisory — it's happening at firms of all sizes.
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Mark Koziel9:05
Absolutely. I have even talked to the person that was running our department way back when. He had to move from that box into providing some semblance of solutioning for the client, then going out and picking the right piece. It's almost like being a financial adviser but for the tech space. Then figuring out evaluating inside the client if they even have the capability to run it, and if they don't, move them into a CAS engagement.
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Eric9:32
So one last comment on this: we're still in the early stages of this movement. If it's baseball, it's the third inning. If it's football, it's maybe still the second quarter. There is so much opportunity here, and it's one of the reasons there's so much investment coming into the firms — the growth advisory and outsourced accounting services. Now moving on to audit. I want to reflect back to another time in DC in 2018. We were in another AI movement. Machine learning was all the hype in the 2015-2018 window. IBM Watson beating Jeopardy, the Big Four announcing billion-dollar investments in their audit areas. The audit technology market was rather stagnant back then. The major firm group, the top 100 firms in the US, asked the AICPA to launch an initiative to rethink the audit and drive transformation: the Dynamic Audit Solution. Marosio was on the ground floor. We've helped advance this category. I'm excited about the companies here today and where we are with the DAS initiative.
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Mark Koziel11:04
Yeah, we're in an incredible place right now. I got a little over-excited at the SEC conference today as I said that we've already launched the SEC module for DAS. I'm a week off — it actually launches on the 17th. Pay attention to your email inbox if you care. People were generally interested. Overall, this initiative is not an AICPA-built product or a CPA.com-built product. It is a by-the-profession, for-the-profession product. A number of firms have been involved. The first question back in 2018 was, 'If we were to build an audit practice today based on all the technologies out there, how should we build it?' That was an important concept — rather than taking an old three-ring binder and trying to put it into the cloud, it's about doing it differently. That great growth and support by the firms continues to excite us. It has helped the category in general. We'd love for you to buy the DAS product, but no matter what you use, it's about moving the category. Audit is the one thing we as CPAs are licensed to do no matter what state we go in. That creates trust in the marketplace. Audit equals trust. Trust and audit gives us permission to do all the other things. It's a huge part of the ecosystem and one we really needed to lean into in 2018.
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Eric12:57
Yeah, well said, Mark. When people ask me about CPA.com's charter, it's to help transform practice areas. Sometimes I say move categories, and that's what we did here. There are hundreds of millions of dollars being invested, great solutions advancing it. It's about the people and process as well as the technology. What we are releasing over the next 24 hours is a session tomorrow at 1 PM unpacking the audit transformation survey report, looking at where firms are today. We've done this with the client accounting services area. We survey to benchmark where firms are, where the challenges are, where we need to go. This is broader than just technology — it's about the firm's audit transformation. Key themes: there's work to be done, new metrics need to be identified. There's a lot of good data. This is a journey.
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Mark Koziel14:09
It's not. No. As we think about the things we need to focus on in audit transformation, it is not just about how we're doing the audit but a lot of the processes. If we put AI into the system now based on how we calculate value — which by the way is not how clients calculate it, it's how we do it internally of rate times hours — it'll be a race to the bottom. We need to figure out different ways of managing our practice to retain the value we deserve inside the audit practice. There are a lot of auditors here at Digital CPA. We'll have a big team at the booth. I want to give a shout out to my partner in this initiative, Sue Coffee, and the CPA.com team. Get a copy of that report. Let's move into an area that is just on fire. I don't know how to say 'sea change' — I like talking about the sea. What's going on in tax is quite incredible. This area has tremendous investment. Gen AI is perfectly suited for tax research and tax prep automation. It's dramatic. Over the next two years, how firms do their tax service and what companies support it will change dramatically. We leaned in this year and identified tax research as a perfect area to bring a new solution to market: Blue J. It's gone from a few hundred firms to close to 4,000 firms over the last 18 months. They're going to have 4 million tax questions answered by the end of the year. Here in 2026, we're going to do another benchmarking report related to tax services. I know the AICPA has been focused on moving into tax advisory and tax planning for a long time. I said this time and again back when I was here last time — if I ever got fired, I'd start my own CAS practice and tax practice, but tax would be more about wealth management. We started wealth management at my firm, and it was a huge uplift to own the total client relationship. Great opportunity for the profession.
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Eric16:20
Mark, so I know this is something the AICPA has been focused on for a long time moving into tax advisory and tax planning. I said this time and again back when I was here last time — if I ever got fired, I'd go out and start my own CAS practice and tax practice, but tax would be more about wealth management. We started wealth management at my firm when I was there, and it was such a huge uplift to really own the total client relationship. Going from cradle to grave with the client was a great opportunity for the firm. I believe in it. We have our PFP section and the PFS credential. All important aspects to expand your practice beyond that. The Blue J comment — you know, I've been using it. I just spoke at SEC this morning. I told them an example. Full disclosure, I grew up as an auditor. With the whole HR1 bill this year, on August 28th they had a Rev. Proc. ruling to help with Section 174 on R&D. As much tax knowledge as I generally have, I said to Ben, the founder of Blue J, 'Give me access for a day. I want to do an experiment.' I went in there a week or two later from the Rev. Proc. ruling and said, 'Give me a two-page summary on the Rev. Proc. ruling dated August 28, 2025, on Section 174.' Within a minute it spat out this two-page summary. I sent it to our tax team and asked how accurate it was. They came back and said it's probably about 90 to 94% accurate; a couple things they would have added, but about 90 to 94%. That's fantastic. I averaged in the 70s in my college tax class, so I got way smarter just by being able to use a tool. Having someone you can trust to a degree, but verification is needed. Back to our pipeline, we need to give them tools to verify accuracy. For your tax practice, having a tool like that, you can instantaneously send a two-page summary in your logo to your client days after these things pass. It gives you that much greater… I can't even remember how big Rev. Proc. was, over 100 pages. Amazing. The impact of AI — the overused Hemingway quote: it's happening gradually and suddenly. It's sudden right now. Capabilities are being rolled out. In the tax area, you have to rethink the workflow, how you're doing tax planning, servicing clients. All kinds of questions from billing to business model to the tax research.
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Mark Koziel19:37
We've been promoting this for over 20 years. In tax, mining the 1040 for gold — we have all this information in front of us. We have that data. Now how do we talk to our client about it differently to get them thinking about themselves and their business differently?
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Eric20:00
Mark, you mentioned this earlier. This is a slide from 2020. Mark Koziel and I, during the pandemic, launched the town hall with many others, Lisa Simpson, others from the DC office. This slide we leveraged. Last night we were fortunate to have dinner with Michael Fauler, former Deputy Secretary of Treasury and Assistant Secretary of Treasury back in 2020, architect of the PPP program. We talked about the public-private partnership. We built that up to 15,000 regular listeners every couple of weeks. Mark, we're navigating change. There is adversity in the marketplace at times, but we talked about how important it is for us to continue to work together, with whatever administration is in place.
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Mark Koziel21:04
Yeah. A couple of our friends that joined us last night with Mike were encouraged by what they had heard based on some of the IRS changes happening now. They're thinking of this public-private partnership where we could rebuild and modernize the IRS differently. The SEC conference this morning: Chairman Atkins spoke right after I did. Chief accountant Kurt Hall spoke after the chairman. Kurt and I spent some time after. We're getting Kurt Moore involved to meet up with some additional firms. I've gotten feedback from firm CEOs who have been invited to the SEC because they want their perspective. I think we're at a really good time to open the capital market and provide opportunities, but we have to hold on to quality and make sure we stay the trusted profession.
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Eric22:00
How do you manage all this complexity and think through all these different solutions? This slide you've been seeing around the conference. The ecosystem has never been more important. A few years back a Big Four CEO said partnering is a core competency. This community of tech companies — many years back people called them vendors. They're not vendors, they're partners. We hold these inclusive executive roundtables. They help us see with a wider lens, identify opportunities, and talk about how they're seeing the transformation of practice areas. Mark, I want to thank this ecosystem. A round of applause to all the tech companies here.
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Mark Koziel23:00
A number of them have attended your tech roundtable every year — one of my favorite meetings. Just to listen — because AI is out there doesn't mean each of you have to figure out how to build AI and integrate it. A lot of these companies are figuring that out, so it will be part of your tech stack and analysis process. Since 2012, having this community and access to technology companies is fantastic. This year it's 40 exhibitors; next year we'll take it to 60. Give us input on who else you want. We're very open. They are partners. Mark, we have a couple final slides. This slide has a lot of boxes. It highlights billions — over $25 billion and growing every day — being invested in the firms, billions being invested by technology solutions to transform the practice of finance and accounting. I talked to some PE firms. Their thesis related to the firms is basically the thesis of Digital CPA: advancing people, process, technology, and looking to add value. With that said, Mark, there are questions about how we manage this and what safeguards are in place.
Yeah. We continue to look at that. You see the bottom right talking about independence, conflict of interest. The Professional Ethics Executive Committee is looking at this. I think within a week, an exposure draft final on feedback of some questions they had out there by the end of the year with a short window for response to keep it moving. Changes in independence — it's not just about APS or private equity. Everybody wants to automatically make it private equity. I always say I have no opinion on private equity. There's a lot of capital that entered the market — ESOP, wealth management firms, family office, companies buying into firms. Over 20 years we've had public companies — we had a couple, now down to one. The alternative practice structure has been around, but with private equity and wealth management firms, it changes the game a little bit. We have to stay on top of it.
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Eric25:53
With that said, they're in the marketplace to drive value and growth in solutions. It's something that here at Digital CPA and CPA.com, we're also thinking about how we can better understand it from a practice development standpoint. Here's a slide we use in a lot of town halls, covering a lot of topics. Mark, I know there were a couple you wanted to hit on.
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Mark Koziel26:17
First and foremost, tax — we kind of talked about it. The administration is working on implementation, losing 40 days along the way. The shutdown didn't help, but they were still working on implementation — dribbles and drabs. Now they'll kick it up. The fortunate thing is we have a shorter window than for TCJA back in '17, but there shouldn't be as much uplift because a lot of them were extenders from where we were before. That's the current state of the administration. I talked about the IRS, about the SEC. The SEC wants to open the capital markets. They want support from audit firms to drive the capital market process. We are active in that. Finally, profession reform — mobility and deregulation are big ticket items. As I came in — it was last year, this was the first stage I was on as new CEO starting January 1st. By then, Ohio had already passed or was about to pass adding the bachelor's plus two into the ecosystem for CPA exam eligibility. Now we're at 25 states. I start in January, it gets signed on January 9th in Ohio. Bunch of states were already ready to introduce. The train had left the station. Our biggest challenge right now is mobility because mobility was broken the second that happened in Ohio. It causes a lot of challenges, and firms are starting to find out the hard way. We're working with some tech companies looking at different options. At the same time, Florida last January introduced proposed legislation to deregulate us and other professions — architects, engineers. Mark Peterson from our DC team said, 'In Florida they're going to deregulate architects and engineers, and they have condos falling into the ocean, so maybe not a good time for that.' With accounting, we were able to help defeat that getting passed. But the House Speaker, who had it on his agenda for a two-year term, is still the House Speaker and has already introduced for the January session legislation to deregulate and eliminate the state board of accountancy, keeping CPE. The Florida Institute of CPAs — this is why you continue to pay state society dues — they went in and within 18 hours had 150 CPAs in Florida up on the hill talking about why it's a bad bill. They were so timely that half the legislators didn't even know it had dropped. Our team in DC is working hand-in-hand with Florida, but Florida has to lead the way. Those are the big ticket items. And Mark, one thing that is clearly changing every day is the talent situation based on the ongoing evolution of AI. Jen Liry tomorrow will talk about the MIT study. Changes in talent for all sectors, professional services included. That's another element to consider when looking at your people strategy for 2026 and beyond.
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Eric30:32
Totally. Are we going to need the same number of people in how we do business today as we did 20, 30, 40 years ago? I was talking to a retired auditor who said they used to have a room full of footers — 40 auditors sitting in a room just footing schedules all day. We don't have that anymore. We've upped the game. When you think about AI and AI trust and AI assurance, there's going to be a whole new market created on our benefit to do things differently. It's still the greatest profession in the world. There will be CPAs and firms for a very long time.
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Mark Koziel31:14
Yeah. There's so much complexity. Clients want someone else to run the machines, take all these capabilities, and help drive their small or mid-size businesses forward.
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Eric31:29
Mark, it's been great doing today's keynote with you. I can tell you how passionate we are at CPA.com working closely with the AICPA on the transformation of practice areas. But it's really this community leading the way. We learn from them. Big thanks to you and the Digital CPA audience.
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Mark Koziel31:52
Yeah. Eric, thank you and the team for putting this together. I remember the early days in 2012 in a ballroom a fraction of this size. The interest has grown, and we are thriving and driving. CPA.com has done a lot to help.