About Russell Weiner
During Domino's Pizza's second quarter 2026 earnings call on July 20, 2026, CEO Russell Weiner stated that the company's order counts were "up meaningfully" in total, as well as individually in both delivery and carryout. He said the company believes the overall QSR industry order counts were flat during the quarter, and described Domino's performance as "significant" in that context. Weiner attributed the company's approach to a "barbell" strategy focused on order counts and ticket size, and said that driving order counts is correlated with franchisee profitability and customer acquisition through the loyalty program.
Weiner acknowledged a "discrete event" in the second quarter that negatively impacted franchisee profitability due to a "ticket drag," but said the company is "fixing it" and that it should not affect long-term franchisee profitability. He described the most important lesson from his nearly two decades with Domino's as the principle that "order counts drive long-term success" and that winners in QSR grow order counts while maintaining "healthy ticket through discipline pricing."
Source: AI-verified profile updated from Russell Weiner's recent appearances.
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Transcript (7 segments)
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Jim Cramer0:06
What do we make of this harsh action? Domino's Pizza lost over 13% of its value last Thursday in response to its latest results. You know, I'm a big believer in Domino's, but even though the company reported a solid earnings beat with in-line sales, Wall Street was not happy with the guidance. See, management cut their international annual net store growth outlook while also suspending the global net stores forecast because of problems at their largest franchisee, Domino's Pizza Enterprises. So could this be your chance to buy a phenomenal long-term performer on weakness, or maybe we need to be a little more worried?
Let's check in with Russell Weiner. He is the new CEO of Domino's Pizza. Get a better sense of the numbers. Mr. Weiner, welcome back to Mad Money.
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Russell Weiner0:37
Jim, thanks so much for having me.
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Jim Cramer0:42
I say new, but that's only because we haven't seen you that much. I'm so thrilled you're here because I think people want to know: is something aye? Because one thing I've always said about Domino's is this is the most consistent story I follow, but I didn't know about the DPE, and I didn't suspect they would pull guidance.
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Russell Weiner1:01
Jim, you're right on consistency. I started in marketing in 2010, we launched the new pizza and you called it at $10 bucks. That worked well because my kids love Domino's and the no-cheese button for vegetarians. We've been very consistent. But the DPE thing was a surprise. Our job is to provide only positive surprises, and we missed there. We had to take guidance down from 175 to 275. That's not tens of millions, it's smaller. But for perspective, 40 to 50% of our international growth comes from China and India; China increased store growth targets to 350 a year, and India runs 5,500 stores a year. In over 90 markets, you'll have fits and starts, but other markets round things out. On the US business, we had 4.8% positive same-store sales, and the quality is from increased traffic, not price increases. We price for profit for franchisees, which means driving the top line and great value for customers. Our value has never been better. Regarding DPE, they announced the day before; our process is to budget together and we said something as soon as we knew. Now, on New York style: it's innovation with intent. We launch two products a year with our 'Hungry for More' strategy: more sales, more stores, more profit. It comprises most delicious food, operational excellence (10% better than two years ago), renowned value, and best-in-class franchises. Some people want a thinner crust, so we introduced New York style to bring incremental eaters. On value, 'You Tip We Tip' is a $3 bounceback. We changed the messaging to highlight that it's a no-tip deal, and it's driving customer satisfaction. We see value as an equation: price denominator, benefits numerator. You can use our national promotions on any item, including sandwiches and desserts. Our loyalty program has over 30 million members, and we're updating it to increase frequency from light and core users. It's really working well.
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Jim Cramer7:08
Look, my takeaway is that first thing you said: we're not used to getting anything other than positive surprises. Obviously, you're hungry to never have a negative surprise again, even though it was international and not necessarily under your control, and even though I don't think it was $10 per share. It was something you're not proud of and you're not going to let it happen again. 'Nope.' Well, that's all that matters. And focus on that US business. You'll see at the end of Q2, this was a really special quarter. Excellent. That's what I want to hear. Russell Weiner, the CEO of Domino's Pizza. DPZ. And you heard it right here: they have money back.
Here coming up: lightning doesn't just strike twice in Cramerica. Booyah, Jimmy, chill! Booyah, booyah, booyah! Thanks for taking my call. It strikes every day. Kramer is back in a flash with your questions next.