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Troy Woods
Chairman of the Board (former TSYS CEO), TSYS (Total System Services) — a business of Global Payments Inc.

M. Troy Woods, Chairman of the Board and CEO, TSYS

August 18, 2016 M. Troy Woods, chairman and CEO of financial services company TSYS, presented his thoughts on the credit ...
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Transcript (17 segments)
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Ben Ayers0:15
Good morning. I'm Ben Ayers, Dean of the Terry College of Business. Welcome to our Terry Third Thursday, a monthly event at our Terry Executive Education Center. Thanks to the Alumni Board, Zack Deming, Nancy Watley, and our sponsors: Bank of North Georgia, Atlanta Journal Constitution, and WABE. Upcoming speakers: Steve Vorhees (CEO of WestRock, Sept 15), Atlanta Shepherd Lana Shepherd (co-founder of Shepherd Center, Oct 20), and Ron Rogowski (VP of Global Brand and Sponsorships for UPS, Nov 17). We started the semester with record placement rates: 91% of undergrads and 93% of full-time MBAs placed within three months in careers consistent with our aspirations. Please fill out the survey cards on your tables. Now, it's my pleasure to welcome the Chairman of the Board and CEO of TSYS, Troy Woods.
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Troy Woods5:22
Well, thank you very much. That introduction was from the marketing department. It's a pleasure to be here. Credit to Zack for convincing me months ago. I'll talk about TSYS's story. I started part-time at Columbus Bank and Trust in the credit card department. Our history goes back to 1888 with CB&T. In the mid-1960s, CB&T put the first computer online for DDA and credit card accounts. That led to third-party processing. In 1973 at a conference, we committed to process for Landmark Union Bank & Trust in St. Petersburg via a modem. We converted them in 1974, the start of our third-party processing. We grew slowly, then went public in 1983 with 3 million accounts and $15 million revenue, spinning off 18% from Synovus. In 2007, we fully spun off tax-free, just before the financial crisis. Since then, we've nearly quadrupled the company. Today, market cap is $9 billion, revenue $4.2 billion. We have 12,000 employees in 14 countries, handling 64 million transactions daily. Our business segments: North America (37% of revenue, 670 million accounts, 130 customers like Bank of America, Capital One); International (10%, 80 million accounts, second largest in Europe and Brazil, largest in China through a joint venture with China UnionPay); Merchant (33%, sixth largest acquirer in North America, 650,000 merchants after acquiring TransFirst for $2.4 billion); and Prepaid (20%, through NetSpend, serving 5.5 million accounts, fastest growing). We've won the Civic 50 award four years running and one of the World's Most Ethical Companies for five years. We store 9.8 petabytes of data and process $10 billion daily. I'll stop there and open for questions.
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Audience Member44:50
You've talked about acquiring several businesses and you began with your awards. How do you synthesize those companies with the culture you've worked so hard to create?
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Troy Woods45:13
Great question. We've made two large acquisitions and a few smaller ones. NetSpend in Austin has a 'keep it weird' culture, a great aggressive team. TransFirst from Long Island has a different style. We work hard to integrate. We used to think Columbus was the center of the universe, but we learned to let regions do their own thing, like team appreciation week – we let each location celebrate in their own way. Every six weeks, I bring the top 500 people to Columbus for leadership meetings broadcast worldwide. It's constant work. The CB&T culture of taking care of team members and customers is our foundation.
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Audience Member52:48
Cybersecurity is a big deal for everybody. Speak to us about the challenges you face daily with attacks on your system.
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Troy Woods53:05
It's huge. We've quadrupled our cybersecurity budget in 10 years. We have several thousand attempts a day from China, the US, everywhere. We cut off all of China but then attacks started coming from US IPs. We have to balance security with doing business. We moved to chip cards, tokenization, and built firewalls. One breach can devastate a company – Heartland dropped from $33 to $3.40. We all face this challenge.
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Audience Member55:20
What do you think about Bitcoin and how will it affect your business?
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Troy Woods55:26
We continue to look at it. I think cryptocurrencies will have some applications, but if the federal government can't control the monetary system, it won't become truly relevant. Blockchain and open ledgers have huge potential. Time will tell.
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Audience Member56:33
My question builds on that. 15 years ago, no prepaid cards; 7 years ago, no iPhone. With blockchain and other tech, how do you view accelerated change in your industry?
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Troy Woods57:03
We think a lot about that. Like Apple, they didn't invent the phone but rejuvenated it. We need to constantly reimagine. Our Armageddon would be disruption of Visa/MasterCard rails. We watch Venmo, PayPal, and other disruptors. We partnered with China UnionPay, the second largest brand in the world. We have to avoid being disintermediated.
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Audience Member58:59
You mentioned PayPal, Apple Pay, Amazon – companies I'd think are competitors but also customers. Talk about that coopetition dynamic.
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Troy Woods59:17
Great question. There's tremendous competition, even from Visa and MasterCard who see every transaction. But with Apple, they don't want our margins – ours are 30%, theirs 55%. Apple Pay is incremental for us because it still uses an account. The plastic may go away but the account remains. We charge extra for provisioning and tokenization. We've seen telcos try to disrupt but fail. But we watch for big disruptors like Uber.
Yes, sir – the question was about why chip adoption has been slow in the US. It's slow for two or three reasons. First, cost: terminals need upgrading. Second, the US was online with 99% authorization, so fraud was different. Third, the chip-and-PIN debate. The US chose chip-and-signature, arguing PIN is too slow. But it's getting better with new faster terminals.
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Audience Member1:05:46
I know you show a lot of your financials on a currency-neutral basis. Can you talk about the challenges of the strong dollar and what you're doing to mitigate that?
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Troy Woods1:06:01
Great question. International is only 10% of our business, but it matters. Brexit alone cost us $7 million in Q2. The strong dollar reduces our revenue. We report constant currency to investors. Our main currencies are the euro and pound. We have a natural hedge because we bill in euros and pounds. The stronger the dollar, the less revenue, but we can't control it. It's about 100 basis points impact on revenue growth.
Any others? Ben, thank you very much. I appreciate it.
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Ben Ayers1:09:01
Let me present this red and black sculpture to you. Thank you so much. Two reminders: please complete the surveys on your tables, and get your parking validated. Enjoy the rest of August. See you in September.