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Hannes Ametsreiter
Chairman of the Board, 1GLOBAL (formerly Truphone)

Don't Panic! Innovate. Tech Turbulences & Shifts (Ametsreiter, McAfee, Wilkinson) | DLD Munich 20

🎥 Jan 18, 2020 📺 DLD Conference ⏱ 24m
Speakers: Hannes Ametsreiter, CEO, Vodafone Germany Andrew McAfee, Principal Research Scientist, MIT Initiative on the ...
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Transcript (24 segments)
A
Amy Wilkinson0:11
Okay, I'm Amy Wilkinson and I get the opportunity to moderate this panel and I want to just jump in with the first question to Honus given the cultural shift, the transition, the technology, political societal changes going on, give us the pulse on Germany or on Europe, how are people perceiving all this turbulence?
H
Hannes Ametsreiter0:35
Yeah, thank you Amy, happy to do that. So I think if we look at where we are at the moment, then I would see and feel that we are somehow torn between courage and fear. Courage because we do have some fantastic companies, it's the developers in Berlin, it's Solonius in Munich. But great fear: political situation pretty unclear, trade wars. It is also are we falling behind other continents, countries? What happens to us? And it feels like a train, but it feels like we are passengers of the train and not a locomotive. I would like to see Europe and Germany being locomotive, being ahead, being a hub for pioneers, for ideas, for growth. And if we then have a look at the effects, we see two things. One is the domestic market in Europe is the biggest in the world. Does it feel like that? Maybe not, that is bad. We should be more confident on that one because it's a great thing to sit on the biggest single domestic market. The other one, if we look, that also shows that some parts of the feeling is right. And it is the most valued and most valuable companies in the world only two European and German companies. That doesn't feel good. That means we are missing future. All the valuation of companies, 70% is future, only 30% is actual. So if you're selling 11 million cars VW, fantastic, but why is Tesla valuation higher, bigger? So we're missing that huge. And we need to realize that we are in the age of digitization, and if we are not playing a role, we will not play a role in the future. And therefore we miss that. We need to go back to that, to really be hub for pioneers, startups, ideas, and generate more momentum and be more digital. So I really believe this is missing. So I think both our existing fear correction, we just need to find a way out of that. But that's where we're sitting, that's at least my assumption.
A
Amy Wilkinson2:44
Okay, and Andrew, so you're at MIT, co-director co-founder of the initiative on digital economy, what is the pulse in the US? I mean, how would you read the situation now in the United States? You want the good news or the bad news?
A
Andrew2:57
Both both. Okay, so I think there's a great, as Hannes just pointed out, there's a good news/bad news situation happening back home in the US. The good news is that economic growth is overall quite strong. This is the longest peacetime expansion we've ever seen in America. This is the longest string of consecutive months of job growth. So some of the folks that we argue with back in Silicon Valley talked about the robots taking all the jobs, there is no evidence of that yet in the world's biggest, most technologically sophisticated economy. And if there is one economy that's kind of leading the digital revolution, it might not be German as it might be America's. We do have the unicorns, we do have this car company that's valued higher than most of the Germans. So all that's pretty good news back home. The bad news, the challenge, is that growth is extremely uneven. More and more of the economic activity and the vitality in America is coming from a smaller and smaller number of companies. It's happening in a smaller number of cities, it's happening on a smaller geographic footprint. And the thing that worries me back home is that that concentration, that unevenness, seems to be accelerating or getting worse instead of getting better. The economy is not kind of evening out all throughout America, it's getting spikier and spikier. And you think so what? The single statistic that scares me the most on the planet, and I include global warming in this, and global warming is real and bad, the thing that scares me the most is the sharp rise in deaths of despair back in America during the middle of this huge economic expansion. It is bizarre, it is terrifying, and I don't think we have a good explanation for it. So we need to innovate because I'm getting close to the panic situation about suicides and drug overdoses back home.
A
Amy Wilkinson4:37
Okay, so you both have described situations that are bifurcated, extreme on both sides. What do we do about making this better? As leaders of companies and academic institutions, what are the steps to try to address this?
H
Hannes Ametsreiter4:51
I think it always starts with a shared vision. If their vision is right, so that everybody is really part of it, understands it, and they always need to be rational argument and also the emotional one. You need to also understand with a heart. And therefore it is very much depending on that vision. If a noun would ask the question, is the vision of the European Union, what is the vision of Germany? Could anybody please tell me? Then there might be some answers, but not very accurate ones. And I think that we do have some things which are greater here. Normally a building concept for a company, for a country, on strength. What is a strength? I mean, if I walk through the streets of Munich, it's different than walking through the streets of San Francisco. So that's a positive here. Living here is fantastic. So if we make it a great place to live, that would be one part and we are already pretty good on that one: speed, sustainability, green, public transport, security, all of that. The second one, also make it a great place to learn and work. So universities, some very good ones, but only few. Much better ones in the US. Learning IT courses for kids not existing really. So learn and work, we need to do something there. And then its infrastructure. So it's really hard to understand that we are now in this... I am not gonna sit here and describe Germany infrastructure as so-so. Yeah, that's true. But what I do not understand, we are sitting on 15 billion in subsidies and nobody is using them. Money on the table, nobody using it. We should have used that. And then the last point, it's venture capital, its capital. Where does capital go? There is ideas. Where you find ideas, you have companies. Where you have companies, you have jobs. It is ridiculous that Germany has lower venture capital than France. I mean, you find the president in France writing an article in Wired around artificial intelligence. Was our politician wording around that one? So I mean, this is something we really believe. If we ignore that, then there is plenty of money. International money. But why in the second and third phase, in the C round, all the companies are leaving Europe? Spotify now New York, Booking.com now Priceline US. How is that? I think that we should have the biggest fund in the world, or at least having as much as the US funds. So 100 million for Europe would be a decent amount, and then being invested in Europe and beyond that also in the world, generating momentum, because we need to believe in ideas. Only ideas and innovation are generating future. And I mean, this is what you mentioned before: don't panic, innovate. Think what you could do, how to use technology for sustainability, how do you use technology against many things. And I think this we are not doing in the best and most accurate and future-oriented way, and we miss the path and should be much better.
A
Amy Wilkinson8:18
Okay Andrew, you're describing people being left behind in the US, despair. What do we do about that?
A
Andrew8:26
Let me talk about what we do know about first. That's a tough question to answer, and I very much agree with all that. One of the things that we've generally been pretty good about in the States is becoming a magnet for entrepreneurial talent, for people who want to grow a company to a very real size, and for risk-seeking risk capital to come meet those entrepreneurs. We've done a really good job of that. By the way, if you wanted to erode that, you would follow our immigration policies right now. If you really want to make that go away, just look at what we're screwing that up. But we still have it. Another playbook that we're getting pretty badly wrong is what to do about this economic, this geographic concentration. Our cities becoming very desirable places to live, are we building enough housing for middle-income, lower-income people to come live in SF, New York, Boston? No, we are not. We're just screwing that up. Our infrastructure, I always love Tom Friedman's line that when you travel from Beijing to LAX, it's like going from the Jetsons to the Flintstones. Just screwing that up. So we know the playbook for doing these things right, and we're not following it. Now the reason I'm stalling is because you asked a really tough question. I don't think we know what to do about the playbook of people feeling so profoundly left behind, what to do with communities that just aren't as economically relevant as they used to be. Economists are not a shy lot, as you well know. When you go ask economists about the playbook for restoring economic vitality to a community that's been left behind, that playbook is not very long right now. So we need to figure that out.
H
Hannes Ametsreiter10:01
I don't think it's an America only problem. And I mean, maybe a follow-up on the capital and venture capital question. I think there's a huge thing which could be changed in Europe and in Germany especially. Because in the US, it's normal that insurance, banks, foundations are using the money, and the money can be used and will be invested into startups. Oh, yeah, yeah, it's forbidden. It's forbidden, forbidden. So that's two things. One is this money. An insurance is sitting on a lot of money, same with banks. It's not allowed to them to do that bigger because it's not an asset class they are allowed to invest in. Interesting, which is stupid. It's just stupid. If you would be enabling everybody to invest the money, then you would invest the money in the place where you live. You would have billions, multi billions to be invested like in the US. And the other thing, the pension funds are investing in some startups and off of Greece or some other stuff, and this is seen as risk-free. Interestingly, risk-free. So it doesn't make sense. The return is zero. If you have your money in a normal savings account, you get a return, dividend yield of 0.12%. If you're happy. This means that people having their money there, at the pension fund or at savings, it will be a difficult and tough situation for them if they are old, if they are retired, because they are losing that money. It's not growing, they're losing money. So I mean, this is unfair and nobody talks about that. Why? Because somehow shares are not liked by many politicians, which is not logical, it's not rational, and it's wrong. So that's something where really we could improve. Very simple. It just takes some courage, it just takes some decision-making, and then you would get that one.
A
Amy Wilkinson12:00
Can I ask a follow-up on this? Is it still the case that as a young person in Germany, for example, if you're part of a business that fails, that's not great news for the rest of your career?
H
Hannes Ametsreiter12:12
I would say yes, yeah, which is bad. And I mean, in the US, it's called experience and know-how. Here it's called, you failed, you are a loser. So I mean, it might have gotten a little better, so it's not that harsh anymore, but it's still not a great story if you are starting a company, some game, and you fail. People remember, people talk about that, and it's clearly seen with a negative connotation.
A
Amy Wilkinson12:44
Got it.
A
Andrew12:44
Is one of the striking things to me when I go out and talk with my friends in Silicon Valley is they've all been associated with a company that failed that went nowhere, and it could not matter less. It's just no black mark. I want to challenge that. Yeah, I teach at Stanford Business School, I teach entrepreneurship in the business school. And failure, there's definitely tolerance for failure, but you can't fail the same way over again. You can fail once and learn something and go back around. You can fail differently, you can fail wisely, you can do experiments. You right? But I do think that there are different ways. All failure is not equal. So I just want to challenge that. I'm failed twice exactly the same way? That's bad.
A
Amy Wilkinson13:25
I want to follow up on one of the things on us that you said about political leaders. Because it feels to me, living in Silicon Valley and running a company there, that our technology industry does very well, but our political responses in the city of San Francisco, etc., in the state of California, that California is the fifth largest economy in the world, so we beat out France for example. It's a large economy to manage, but our business and political leaders don't always work together that well. And you mentioned political leaders, how do you think that works in Europe?
H
Hannes Ametsreiter14:02
I think that there are areas where we are really trying to find a common commitment and alignment on certain things. I mean, that's a good democratic process, I love that one. So that's really good. It's also clear that politics and governments need to be caring, support people who need help, health systems, medical service, etc. So I think around that, that's a good setup. Could also be better, but overall I think the direction is a very humanistic direction which is excellent. And what really depressed me for instance in California, which I mean, converting is really strong, it could be a country in Europe and a strong country, also a great successful federal state. If you are there for instance Santa Monica, you see people sleeping at the beach, then going to some shower rooms, taking a shower, putting on a tie suit, and go to work. This for me is depressing. That's something I mean, will you find it here? Maybe not to that aspect and not so many. So therefore, this humanistic aspect I think is a very important one, and this has been taken care of by politicians, by companies, by society. And what I also believe is that we are overregulated. You know, we are known for to-do lists. To-do is great, but too much stuff is not great. And therefore we need to move out of this overregulation. I mean, it's not necessary to regulate everything and to do it on a very high level. We need to see some market dynamics. If we are missing market dynamics, that's not good. And therefore it should be in a social context, but market dynamics are super important and we should see more. But I also think you're moving in the right direction in some important areas.
A
Andrew15:58
I kind of walked around this naive American idea that we had a real free market and the Europeans were all bound up with regulation and there wasn't competition. That's actually wrong in some really important ways. The competition in the airline industry in Europe is really fierce, which is fantastic news for customers. The competition in telco and communication is extremely fierce, which is great news for all the consumers. Probably is not fantastic. And we had a discussion before and they said we always thought in the US it's great service, very competitive, great prices and tariffs. No, it's not. The average revenue per user in Germany is 25 euros for a mobile customer, and it's 80, 90 in the US. So it's way more expensive. So that's the negative there. But the other thing which is relevant and here I think Europe and Brussels needs to move on competition law. We've discussed the Siemens Alstom thing which was a mistake, but we have a similar situation. We have 227 mobile operators in Europe, you have three in the US, three or four depends on the decision for T-Mobile and Sprint, and in China 3. So 3, 3, 227. What does it mean? Look at the cash flow of these players. Got it, slower. And does that really make sense to talk around Europe and to intend to be nationalistic? That's stupid. So here there's clearly an area for improvement, but it depends on the construction of the European Union. And therefore, as long as the heads of nations are setting your rules, you want to have the money at your finance minister for licenses for spectrum for a mobile operator. So that's something we need to think. I mean, do we need to be a global play on global relevance, should it be a national something?
A
Amy Wilkinson17:54
I said one quick thing: both of those numbers, 3 and 127, are a lot better than one. From the point of view of the customer, for my internet service at home, I've got exactly one company that I have to beg to take decent care of me. So I want to ask a question about incumbents, large legacy businesses. Because especially in turbulent times, companies that are on top don't often stay on top. There are reports out there saying that half of the Fortune 500 will be gone in five years by 2025. The churn rate is just super high. So how do you think about that, managing through turbulence?
H
Hannes Ametsreiter18:30
I think, I mean, the topic of legacy is a big one. And I really believe that what you mentioned, monopolistic situation is bad. It's bad for innovation, it's bad for consumers, clearly bad. The same for old legacy stuff. If there's no new things coming, it's boring, it's no innovation. So therefore, I think one of the most difficult things is to ignore legacy and make a move into the future. It is the same for countries. If you once have a system set up and they are used to, 'I receive normally 100 million from the bonus house,' it's difficult to only give them 60. They just would not understand it. It would be a big riot, it would be a big thing. So therefore, legacy can be dangerous, it can endanger your future. And therefore, if you are not anymore looking into the future and having that very clear vision, that very clear understanding, and also follow that with clear decisions, then you are in trouble. For companies, this could be a huge billing system which we are running, it's super difficult to bring something new in. Why? It's so human. People are working for that legacy system technology and they know what to do, it's their job. This new stuff, machine learning or whatever, is coming in, they don't know it. So they will protect that and have a million arguments to keep stuff. And so therefore it is difficult for countries, for companies, to really move into the future and make hard and tough decisions.
A
Amy Wilkinson20:13
Okay, so we're running tight on time. I want to ask a final question which is the theme of DLD: the shares. What are you adding? So I'll start with you Andrew. Like, what are you adding to try to move this societal position forward? He's writing books, yeah books, you're writing books and you're teaching at MIT. And for you and me, this is always a tough question 'cause we're kind of not putting goods and services out there in the economy, we're writing books and trying to get ideas out there. But ideas do move the needle over time. And Victor Hugo has this great quote: a nation can resist invasion by an army, it cannot resist invasion by an idea. So that comforts me a little bit, I guess.
H
Hannes Ametsreiter20:51
Okay and Hannes, so 5G, I know infrastructures. I mean, what are we adding, what should I add? I think there's this famous saying that Plato once used, but also some others, you would like to leave the world a little better than it was before. And I think this is great if you do some inventing, to invent to do so, to invent some things, initiate something which makes the world a little bit better. It could be around sustainability, I think we all have clearly responsibilities around that one. That also means future. And the other one is, of course for us it's infrastructure. I mean, it's the job, it's the position. We are bringing gigabit to the country. I do remember four years ago everybody in Germany said 50 megabit is enough, 1,000 is enough for a moment. And then we moved to 10 gigabit and then 200. And that's something you need to think big to move things. If you are complacent, you're not moving anything. And therefore making things a little better, contribute personally, sometimes it needs to hurt a bit or a lot. So that's something where we should add something to society, to companies, leave a legacy. Be it gigabit, be it 5G, fantastic infrastructure. It will totally revolutionize our industry. I mean, the industry with Internet of Things, with edge computing, with 5G, with things connected to 5G, the industry, production of the future will be totally different. Why? At the moment it's Wi-Fi in the production halls. In the future it will be 5G. Wi-Fi is losing data packets, so it's not precise. 5G is precise, it's not losing anything. I mean, this is just some ideas why it's better. And therefore I think that should be roughly the direction.
A
Amy Wilkinson22:44
And do you have a piece of advice for those in the audience, final piece of advice to navigate through turbulence?
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Andrew22:49
I always fall back on a quote that I've heard attributed to a few different people including Václav Havel, the president of Czechoslovakia. He said: 'Seek the company of people who search for truth. Run from those who have found it.'
A
Amy Wilkinson23:08
Do you have a last piece of advice?
H
Hannes Ametsreiter23:17
Well, I think, I mean, what is always good, and that's not new, but do what you love. I mean, you just pay down in doing that. And then think not only for yourself but in a bigger context. I mean, that is good for you and good for others. And that's something which always helps and go forward. And definitely work together. I think we need to look for more common ground, to be together. So help me thank the panel.