Lars7:08
Thank you, Jean-laurent. Ladies and gentlemen, good afternoon from Paris. Before walking you through the divisional results, I would like to highlight that we have changed the layout of our presentation slides. We hope you will welcome them and enjoy this new format. If we turn to slide 18 and we start with the first of our three divisions, Domestic Markets, you can see that it showed good business drive with solid loan growth in the retail networks, in particular in France and Belgium, as well as in the specialized businesses. Besides now, inflows in private banking were up on 2018 at €5.6 billion. When we look at digital transformation, Domestic Markets has continued to support the customers with new client experiences. I'm pleased to say that Domestic Markets now has 9.7 million digital clients and that they are active on our apps and websites. BNP Paribas is again recognized as the leader in France in terms of digital performance, and with Nickel, Domestic Markets has equipped itself with a top-five player in the European neobank market, with over 1.5 million accounts opened to date. I will provide some additional color on our digital success on slide 19 in a second.
If we look now at the P&L, the revenues were up 0.8%, clocking in at €15.8 billion, with the effect of rising loan volumes across retail networks and specialized businesses being partly offset by the low rate environment in Europe. Operating costs were marginally higher due to the continued development of the specialized businesses but were down 0.5% in the retail networks. Thus Domestic Markets operated with positive jaws in 2019. Given a reduction of cost of risk in particular at BNL in Italy, pre-tax income marked a 3.7% increase, standing at €3.8 billion.
If you now flick to slide 19, which provides further details of Domestic Markets' successful implementation of digital offerings, you can see that it accelerated its growth in active customers on mobile apps with an increase of 31% in 2019. Besides, mobile users has continued to increase with 97 million monthly connections on mobile apps. Lastly, Hello Bank continues to prove successful with its target customer segments in Belgium. For example, one in three youngsters under the age of 28 is a customer of Hello Bank.
If we now turn to page 20, you can see that Domestic Markets relies on very strong franchises in an integrated model, in particular with leading positions in corporate and private banking. For instance, BNP Paribas is number one in terms of customer penetration rates with corporates in France and Belgium, and number three in Italy, while we are the largest private banking player in France and Belgium by amount of assets under management, and fifth largest in Italy.
If you now move forward to slide 21, where you will see that Domestic Markets continued the transformation of its operating model by rolling out best-in-class customer data management tools, streamlining and digitalizing end-to-end its key customer journeys, as well as further automating its processes. To illustrate this, in the last quarter of 2019, robots processed in excess of 700,000 transactions in the Domestic Markets networks. Moreover, the operating division continued adapting its offerings beyond banking services, with for example the accelerated development of Lyf Pay, electronic wallet solution, which has seen a sharp rise in downloads in 2019, and the launch of Steetly in Italy, a mobility offering for corporate and individual customers.
If we now look at the different businesses in Domestic Markets on slides 22 to 25, I'd like to highlight in particular in French retail banking: loans were up 5.4% on last year, in particular due to the very active corporate lending activity. Revenues were slightly up thanks to the rise in our interest income on the back of higher loan volumes, and despite a decrease in fees due in particular to the decrease in charges on fragile customers which took effect at the beginning of 2019. Thanks to cost-saving measures and the streamlining of the network, costs were slightly down, generating a 0.4 point positive jaws effect. Pre-tax income was slightly down last year.
If we now go south, BNL in Italy showed a slight decrease in revenues due to the impact of the low rate environment and the positioning on clients with a better risk profile. Costs were broadly flat from last year thanks to the effect of cost-saving measures, and new adaptation measures were launched to further reduce costs this year, with cost of risk down 17.3%. P&I rose by over 24% compared to 2018.
If you now go north, Belgian retail banking: we had good business drive with loans up 4.4% and a strong rise in all balance sheet savings. Revenues were down 2% due to the impact of low interest rates, which was only partly offset by the rising fees. Costs went down 1.6% on the back of cost reduction measures and continuing branch network optimization. Pre-tax income down 5.1% on last year.
Finally, looking at the specialized businesses, which continue to deliver a very good business drive, with in particular strong growth of 8.9% in finance fleet as well and rising outstandings of 6.9% at Leasing Solutions. Revenues were up 6.6%. Costs accompanied this growth and were up 4.5% as a result of this development. Thus the specialized businesses operated with positive jaws and delivered profit growth of 9.5%. To wrap up, Domestic Markets: good business drive and higher pre-tax income despite the persistent headwinds of the low interest rate environment.
If you now swipe to slide 26, you will see that our International Financial Services division, our engine of growth, showed sustained business activity. Outstanding loans were up 8.1%, or 5.1% on a like-for-like basis, with good growth in particular at personal finance and Euro-Med. IFS reported good net asset inflows, plus €20.2 billion. Those assets under management of the savings and insurance business were up 9.3% on 2018 at slightly over €1.1 trillion. In terms of profit and loss, revenues were up 6.9%, or 4.7% on a like-for-like basis. Operating costs evolved 4.5%, or 1.5% on a comparable basis, again on the back of the business development, and this increase of cost was contained by the savings and operating efficiency gains, translating into a positive jaws effect of 2.4 points for this division. As a result, IFS pre-tax income was up 4.5% on 2018.
Now if you move to slide 27, you will see that IFS enjoys leading positions in many of the businesses. For instance, in personal finance and wealth management, where it ranks number one in Europe. BNP Paribas Cardif is a global leader in creditor protection insurance. For its growth, IFS continues to rely on partnerships and alliances, like for example the new partnerships between personal finance and leading car manufacturers and retailers, or in the case of insurance, strategic alliances, for example with Banco Bradesco in four countries in Latin America.
IFS has continued to upgrade services to clients through the digital transformation, as you can see on slides 28 to 29. To illustrate this, IFS has now 3.9 million digital clients across Bankwest and its Euro-Med retail networks. Besides, e-signature is now widely available. For instance, at personal finance, 5.8 million e-signatures were processed in 2019. IFS has carried on developing its digital offering, with for instance an ever-increasing number of self-care transactions at personal finance, representing 85% of total transactions, as well as the launch in Turkey of an app dedicated to SME clients. Furthermore, as described on slide 29, IFS continues to embrace innovation with joint initiatives with startups.
If we now look at the different businesses within IFS and we take a look at slides 30 to 35, I'd like to highlight in particular first personal finance, which continued to show strong business drive in 2019 with a strong increase in loans thanks to strong demand in Europe and the impact of new partnerships. Revenues were up 4.8% and costs increased at a slower pace of 3.3%, thus delivering 1.4 positive jaws effect. Pre-tax income was down 2.7% on last year due in particular to a non-recurring item in one of the associate companies.
If we now turn to Euro-Med, we generated revenue growth in all regions thanks to strong business drives, in particular in Poland and Morocco. Thus on a like-for-like basis, revenues were up 6.8%, while costs rose by 1%, generating largely positive jaws. Pre-tax income rose sharply by 23% versus previous year on a comparable basis.
If we stay on constant scope and exchange rate and we look at Bankwest, we generated slightly lower revenues on the back of lower interest rates and delivered a decrease in its operating expenses of 3.6%. Cost of risk was up on last year's low base and pre-tax income was down 10% on a like-for-like basis.
Now turning to insurance, revenues progressed by 14.5% for the full year thanks to a favorable market performance and good business drive. Pre-tax income was up 16% on the previous year, or 19% on a like-for-like basis.
The last element within IFS is wealth and asset management. Revenues were up 1% year-on-year driven by real estate and a gradual improvement over the year following the difficult market conditions stemming from the financial market turmoil at the end of 2018. Pre-tax income was up 2%. This completes the review of our second business, and therefore the total of retail banking and services, and I can now draw your attention to slide 36 on corporate and institutional banking.
CIB managed to pursue its market share gains and strengthen its leading positions on targeted corporate and institutional client bases. CIB ranked third IB and first non-US CIB in EMEA based on revenues generated in the first nine months of 2019, thus making it the leading European player behind two US institutions. If you look at revenues, they rose sharply to €12.1 billion, up 11.6% compared to 2018, with growth in all three sub-businesses. Costs were up 6.1% in support of this business growth. The increase in cost was contained by cost efficiency measures, including the development of shared platforms and the continued optimization of processes. Thus CIB operated with a very positive jaws effect at 5.5 points. Overall, CIB generated €3.2 billion of pre-tax income, up 19.6% compared to the year before.
If we now turn to the next three slides, that's slides 37 to 39, let's look into more detail in the three sub-businesses. If we start with global markets on slide 37, revenues were up 17.9% thanks in particular to a very strong performance in fixed income. Revenues were indeed up 36% excluding the effect of the introduction of the capital markets platform, and in particular with a sharp rise in primary markets and credits, and a sharp rebound in FX and emerging markets. Besides, maintaining its number one ranking for all bonds in EMEA and number eight for international issues.
If we now look at the second part within global markets, which is equities, revenues were stable in 2019 with a gradual recovery from a low point at the end of 2018 and a good performance in equity derivatives.
If we now swipe to the second part of CIB, and that's on slide 38 with corporate banking, revenues were up 9.9% on the previous year. It has become the number one European player in terms of investment banking transactions in EMEA, thanks in particular to the very good start in early 2019 of the capital markets platform. In the Americas and Asia-Pacific, corporate banking has pursued its business development, in particular in cross-border transactions.
Finally, glancing at slide 39 with the third part of CIB, securities services, where revenues progressed on the back of strong business drive and the positive effects of the implementation of the partnership with Janus Henderson Assets in the US.
If we now take the next slide, which is slide number 40, which summarizes the achievement to date of CIB's digital transformation, the success of digital client journeys is evidenced in particular by continued client onboarding on the Centric online platform for corporates, which has now over 11,500 clients at the end of 2019. It is also epitomized by the over 21 million electronic orders processed by global markets this year, and over 6,000 institutional clients on securities services' NeoLink platform. CIB has also developed new offers to clients in partnership with fintechs in each of its businesses. It has continued to improve operating efficiency and customer service through automation of processes and ramping up of neutralized platforms, and those platforms account for 35% of CIB workforce.
You will see on slide 41 that CIB has continued to strengthen its leading franchises. For instance, the strengthening of its corporate franchise has relied in Europe on the success of country-specific development plans, with for instance 260 new large corporate clients having been onboarded in targeted countries since 2016, as well as targeted development in the Americas through incentivized cooperation with Bankwest, and in Asia-Pacific in particular in trade finance. Furthermore, the agreement with Deutsche Bank in prime brokerage, which has now entered an early stage of the transaction period, will support our ambition with fund manager clients.
Lastly, on CIB on slide 42, we see that CIB continued to foster cross-cooperation with other operating divisions, capitalizing on the close relationship enhanced by the integrated model of BNP Paribas, with for example joint initiatives in transaction banking as well as CIB solutions marketed to major Domestic Markets and IFS clients. In addition, more than €2.8 billion of annual revenues are generated by Domestic Markets and IFS for the scope of clients covered by CIB. So this concludes the review of the three divisions' results. I now hand it back to Jean-laurent for the last part of the presentation.