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Mark Pincus
Former Founder of Zynga, Zynga

Mark Pincus: Why No App Has Gone Viral in Years

🎥 Jun 01, 2026 📺 James Altucher ⏱ 78m
Zynga founder Mark Pincus joins the show to break down why he believes consumer tech is "uninvestable" right now — and why ...
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About Mark Pincus

Mark Pincus has been promoting his book "Life at the Speed of Play: Launch Products People Love," published in June 2026. In numerous podcast appearances, he has discussed his "Proven, Better, New" framework for product development, which he described as a "cheat code" that can improve a founder's odds of success. Pincus argued that founders should study and copy successful products before attempting innovation, stating that "the best masters of the craft are the best at copying" and that "all new fails." He also discussed his view that the consumer technology sector is currently "not investable" due to distribution challenges, but said the opportunity to build new consumer products has "never been greater" because of advances in AI and agents. Pincus described himself as an "AI maximalist" and said the consumer side of AI is being "underweighted" compared to enterprise and coding applications. He predicted a transition from a "knowledge worker economy" to a "prompt worker" economy. Pincus also discussed his investment approach, including co-founding a fund called Reinvent with Reid Hoffman focused on finding venture-like returns in mature companies. He noted that he publicly supported Donald Trump before the 2024 election, a decision he said cost him some friendships but that he was "happy" his past self took that stand.

Source: AI-verified profile updated from Mark Pincus's recent appearances. Browse all interviews →

Transcript (121 segments)
M
Mark Pincus0:00
You know, everyone's so jaded that you're trying to find like an OMFG moment, like trying to find a vein and you just put crazier and crazier [__] until somebody starts clicking on it and then it's like a perfect trade win. One of my mantras that's still repeated in the hallways at Zynga is all new fails. And that might sound like a beatdown. If you start with that mantra, you won't be disappointed because there's lots and lots of statistical proof that all new fails. Like the app store last year where 100% of new apps failed, right? If you can perfectly copy a proven successful app and no one thinks it's a copy. That is the [__] magic trick.
A
Announcer0:47
This isn't your average business podcast and he's not your average host. This is the James Alterer show.
J
James Alterer0:59
Great book by the way.
M
Mark Pincus1:00
Thank you.
J
James Alterer1:00
I want to get right to what the two pages that I find the most fascinating and they're facing each other. One says build failure machines. The other says don't even start with an idea. And I love these two concepts a lot. Like I love the concept of building a failure machine.
M
Mark Pincus1:16
Yeah, me too. It's easier said than done, you know. I think I would have thought by now with AI that everyone would do that and I can't say that I've even seen one good example yet. So I think that's still a hill to take.
Why don't you give us give us a good example? I think our best innovations come out of dire need and you know ruthless need to survive necessity and in the very beginning of Zynga you know we were living day to day and week to week and literally you know if something changed on the Facebook platform or MySpace we would have like been wiped out of existence and some were I mean Christmas vacation killed the number one game. I think it had been the number one game on Facebook. It was called Jetpack Joy Ride. And people didn't feel the joy when they came back from Christmas. It was just gone. Um so we were aware of that. But so it meant that every day really mattered and we we couldn't be wrong. And so we just would test things with I wrote these text links that we would put at the top of the poker game and we would offer you a thousand chips for clicking on them. you know, it was very direct and cheesy and we just, you know, looked at the clicks and we just kept testing until we got a lot of clicks on something and we didn't build anything until it got, you know, huge. I mean, we were looking for on the order of 25% of players were clicking on something, you know, before we were going to build it. So, someone once told me an idea. You sell these online courses, but you don't know what online courses to create first. So, you say, 'Hey, for $25, here's like an online Spanish course, and if people don't click on it, you don't make the online Spanish course.'
Yeah, 100%.
J
James Alterer3:20
So, is it similar to that idea?
M
Mark Pincus3:22
Yeah, it was 404 page not found. You know, that was what you got. We didn't even have time to put up like a landing page, which arguably we should have, you know, registered your interest or something. It was just you just thought like the page didn't load, but it actually did do what it was supposed to. And
J
James Alterer3:40
what were example things you were testing out with those? Well, like what text links were you putting up there?
M
Mark Pincus3:44
Well, it turned out, and this is a not so humble brag, that I wrote the the most successful copy on the text. So, I don't know. I have four sisters and you know three daughters and I just seemed to channel like my inner teenage girl who was seemed to be a lot of you know the most engagement on Facebook at that time and MySpace and I would misspell things. I would have bad grammar. I would just kind of really quickly type something in like it was a text message. I mean, now I think people see that and it's cheesy, but yeah, anything. But just it would it would be like somebody telling you about a new game, a new word game, or like your friend was. And I was always I like to say I'm always like trying to find a vein, you know? Everyone's so jaded that you're trying to find like an OMFG moment, like trying to find a vein and you just put crazier and crazier [__] until somebody starts clicking on it and then it's like a perfect trade win. Like you can set your sales by it because once 22.8% click, 22.8% always click on it. Like you just it doesn't change. That's a beautiful thing about consumer. It just with enough numbers, you know, the only thing that changed was the LA election results, but normally consumer numbers stayed consistent.
J
James Alterer5:12
Well, well, what was an example text though? Like what were you specifically like?
M
Mark Pincus5:16
I don't know if I can remember my texts from 2007, but um but I'll say that I also sent these really successful emails. That's when emails worked. And one thing I did for poker on April Fool's Day, I sent a really successful email saying something like it was cheesy, but it was like, 'You just you just won a billion poker chips.' or I I actually I don't remember, but it I I wrote like I wrote these I would just try to come up with just weird crazy nonsequitor things that you just part of part of what I've understood with consumers is that we have to like it's really hard to like shock and surprise people because we're just so used to every marketing message and it's like that's why misspellings work. Things that made it feel like there was a human there. It just it had to be unexpected. It had to be like something just you that doesn't seem right. Like it's you're we're looking at patterns and our brains the more we see a pattern that we expect the more we ignore it. And so even if it doesn't make sense, like like a billboard on 101 to the airport, if you put up a marketing slogan that just doesn't quite make sense, it'll roll around in people's minds. Like it just,
do you know what I mean? It used to be a good slogan, you remember? And now it's one that like kind of is just weird. Like why would they why would they do that? But but my point was that the failure machine point was put up get to a really consistent way that you can just effectively in the the fastest least effort way you know be testing you know 100 ideas a day or more and our mantra was you know test more ideas in a week than the industry tests in a year and that wasn't hard because I mean the only thing better than competing with the game industry in 2007 was probably like competing with NASA or you know the defense industry or the government
J
James Alterer7:41
and yeah because I feel like with Zynga you were able to basically test lots of new features on all of your games all the time. How many games did you have going at any single moment at your peak on Facebook?
M
Mark Pincus7:54
It's a good question because we at our peak we probably had 14 global studios and each studio probably had one major franchise and then a couple other games and then we also had studio I in India which is where we sent all of our games to die. Any game that got below $100,000 a day in revenues, we shipped off to India. And they were amazingly innovative. And they actually became a center of innovation because there's a great thing that happens when nobody cares. You've got to just try [__] and nobody no one's going to stop you. And so the unexpected things we got were we'd ship these games off to India to die and all a sudden they'd start growing. India is where we found out that subscriptions worked. you know, they they actually were became a real center for innovation and and it was just because, you know, you could [__] around once the game was, you know, in our book, you know, inconsequential. That's when people, you know, can just do whatever they want with it. When it's it's very hard to innovate on like your your Tiffany brand, you know, that that the team gets afraid of [__] it up.
J
James Alterer9:09
Yeah. And I I feel like in the gaming industry, you can do that kind of like testing, particularly online gaming, because you can make changes on the fly and see human user behavior. What other companies do you see kind of failing fast? Maybe not hundreds of ideas a day, but you know, lots of ideas a year.
M
Mark Pincus9:26
And I'll I'll challenge what you just said. It used to be that in the gaming industry, you could test tons of ideas. We've actually gone backwards because now we've gone from web gaming which to me was the real renaissance in game innovation, game development to now mobile game development on Unity is a lot like the old game industry because it's compiled code. It has to be, you know, uploaded to the app store, downloaded. You can AB test text and little bits of content, but features, you know, the feature testing in development has has really slowed down and moved backwards. And the mentality, it's not even worth having a weekly roadmap meeting anymore because it's too hard for a team to change a game in a week at this point. So, you have a monthly roadmap meeting. It's moved from like a weekly cadence to monthly. So, that's that's sad to me. But, who else innovates? I mean we we do see Facebook who or sorry Meta I still call them Facebook they hired so many Zynga people. They hired our whole data science team, all of our PMs and Meta has become very a center of excellence I think for for testing and and data centric but they they seem to focus much more though on monetization things that drive engagement and monetization and less consumer facing features. I've seen Duolingo do some cool stuff testing bringing out and testing you know, game mechanics, but I I I don't know. Who have you seen? I I have trouble pointing to anybody.
J
James Alterer11:09
Yeah, I feel like AI will and and you know, I'm questioning your earlier point that AI, you haven't seen AI do this, but I feel like AI because you can program apps in a few hours, like significant apps, not like toy apps. You can really program interesting things in just a few hours using these AI coding tools. This should be a place where people fail very quickly. You can launch an app a day that could that formulate that 30 years ago would have been a full business. You can you can launch, test, and squash an app a day potentially using AI coding tools. But you're saying you haven't seen people do that, but it's probably just the beginning.
M
Mark Pincus11:47
Well, it is just the beginning. And when you say you can launch, test, and fail an app a day, not in the app store, right? I mean, you could you could jerryrig it to be on test flight and not exactly launch it, but have it turned on. So, that that's possible. You can do it as as a web app, but there's a question of, you know, where are you going to get people to try it? And that's why a lot of people have have gone back to Discord so you can kind of test things in Discord communities and I've done some of that. But we we really need well you need like a distribution sandbox. I mean I wish that we saw ChatGPT or you know Gemini. I wish we saw one of the big kind of LLM portals create an app sandbox. And I think you would once we see that we'll see an explosion in testing and innovation again.
J
James Alterer12:49
But I feel like you know the nature of virality is that it's exponential. So you post a a link on Twitter and okay two users show it to two friends each and and on and on and just in a few iterations that you have a million users and or am I smoking crack here? Like
M
Mark Pincus13:06
you're smoking crack.
J
James Alterer13:08
Not the first time
M
Mark Pincus13:09
or Okay. Well, it's some good crack. Or I guess tell me what I'm missing because maybe I'm delusional. How when's name the last app that you can think of that blew up virally or or that became the last time an app became a top 10 or even top 25 app in the app store?
J
James Alterer13:30
Well, not the app store, but like ChatGPT as an example where I think wherever they had posted that link, it would have gone viral pretty quickly.
M
Mark Pincus13:40
Okay, but but let's think about that one. Okay, all you need is $10 billion and the top AI engineers in the world and I don't know, eight years of development and then you could become an overnight viral success and you can post your link anywhere and it'll work. I'm with you on that. I would love to be on that train, but I that's that's a tough example to point to all of us to follow. So, I don't want to pour water on this, but I I think at the moment consumer feels uninvestable and it's dead in the water. I mean, why would anyone do consumer now when they can clearly build, you know, enterprise or at worst prosumer and, you know, with a get a smaller base of users that are willing to pay a lot of money and, you know, they're already interested in looking. It's it's pretty hard to get to the the mass market. I mean, they're they're not downloading new apps. They're not looking on Twitter for new apps to try. So, I'm not saying it's not possible, but I I'll tell you this, my rule of thumb for when a platform was investable at a consumer level, I used to call it 9010. And I think I forgot to put this in my book. I need a an addendum to the book because there's I keep realizing that
J
James Alterer15:09
Yeah, it's already out of date. Don't don't get it. Don't read it. That's my marketing message. So, I'll say don't buy my book. It's it's already out of date.
M
Mark Pincus15:18
That'll be like what?
J
James Alterer15:20
My rule of thumb, I'd called it the 9010 rule.
M
Mark Pincus15:23
And it was if if a platform enabled an app to get to 10 million DAUs in 90 days, it was investable. And so I'd look at platforms and say whether it was social networks or eventually mobile and say at the point that we can see at least one app that could get to 10 million DAUs in 90 days that's investable. Now it sounds like I'm on another planet. I mean there's no platform today that enables that. It's true because you see you know first off platforms like Twitter and Facebook might limit virality. you know, they don't want necessarily things to go viral or the app store is, as you point out, it's just too crowded and discovery is really hard in the app store.
J
James Alterer16:09
Think about our mentality. I mean, how many new apps did you download today? How many did you download yesterday?
M
Mark Pincus16:16
Zero.
J
James Alterer16:17
Yeah. How many did you download last week?
M
Mark Pincus16:19
No, it's a good point. I have all the apps I want.
J
James Alterer16:21
Right. You're not in a discovery mode. So, that's we forget that it's like pushing a boulder up a hill, right? And when we all the first couple years we had our phones, we're like, 'Oh, what does that? That's a new clock. Cool.' Right? You're like, you're in the bar and your friend is showing you like some dumbass thing and you're interested in it. Now, it'd be like a joke if they're like, 'Oh, did you see this new app?' You're like, 'What?' You know, you're nobody's nobody's waking up looking. And in fact, I don't know if I have these stats exactly right. We can fact I wish we had real-time factchecking like where is AI? Where's this app? Um but last year there were like 40,000 apps launched in the app store and zero became top 10 and maybe one or two out of 40,000 made it to top 25 and then they didn't hold the position. So it's and it's this is a problem for Apple. They just don't get it. Okay, an app platform needs good. They need two things and this is Roblox just missed their earnings and I think this is why you need two things to be a really vibrant app platform. One is you need long-term franchises like think about like HBO how important the Sopranos was, right? For think about I I like to think of the analogy of streaming networks like Netflix. If Netflix had no franchises that we cared about, they don't have a guarantee we're coming back to to Netflix. Right. Right. like you, it's Sopranos. It's the next season of Game of Thrones that makes you come back to HBO. And when they stop having that, their players, their viewers are at risk. And they need spicy new. Like, they need both. But and Roblox, you know, was crushing it last year. And they had these apps that got up to enormous peak concurrent users. And Roblox saw their peak concurrence go from I think something like five million. They were on par with Steam to something like 25 million. And it was all because of one game called Grow a Garden. So they had a franchise. It was like Farmville. And then that thing fell over. And then there was another franchise but that was smaller. And another one was smaller. And now they're kind of in trouble because they don't have any franchises and they just have these kind of meme games that people play for a couple days and they're not totally in trouble because they're also kind of a social network. But but my point is Apple and I wouldn't say Apple's in trouble but I think they're more vulnerable because of this.
This is very interesting. So it's it seems like the problem is like you were saying with distribution like there's everything is niched down. So, you know, everybody's interested in their there there's no one place where here's the movie theater. Everybody in town goes to this and
M
Mark Pincus19:22
I call that the cocktail party, right? So, the I this is also in my book, which you shouldn't buy
J
James Alterer19:29
or you should steal it. Steal from Abby Hoffman's steal this book.
M
Mark Pincus19:33
Steal this book. I I don't care, but my publisher might. So, this is a long-term instinct vein. in the cocktail party. And I think it started with Napster, which was the first time that we all just self aggregated on the web. The first time that we all just without Barry Diller, you know, some paid professional database in the middle, we all just connected to each other. It was like this pirate rogue thing, you know, it was kind of like Burning Man for the internet. And and it was cool. And you had a sense of there's something else going on. I'm connected to 4 and a half million other computers right now with nobody in the middle. And to me that was the beginning of this whole social media thing and this network of people not pages and it didn't really congregate there was no center to it but it was this new version of a bulletin board just connecting all of us around music files and that in my mind led to you know friendster LinkedIn Facebook all that but those were cocktail parties that we came together and then you know was the mobile phone a cocktail party not exactly
J
James Alterer20:43
We've kind of we've fragmented and we don't really have a cocktail party and now it's like where are we hanging out now? We're hanging out on GPT and Claude, but that's a single player game, right? Yeah.
M
Mark Pincus20:58
They haven't figured out social. They're even kind of stopping social.
J
James Alterer21:03
And I don't know why, but I guess because they don't need it. Like right now their game is more compute and then more, you know, go after the coding opportunity and that's pretty clear and obvious. And if they don't do that and win that, it's like a a series of heats and if they don't win that sprint, they don't get to be in the next one. So even if they get that they're going to need to worry about consumer engagement, it just won't matter. They need to win this computing scaling and revenue war before they get to even think about holding our hearts and minds.
Look, most of the customer service bots out there are 15 years old. They're horrible. You're constantly trying to like reach a real person. I can tell you from personal experience that Decagon is not like that. And look, if your team is dealing with more support tickets, more channels, and higher expectations from customers, you've probably thought about using AI for customer service, but most of the options out there are either too limited or take way too long to set up or are just old school. They don't work that good. And that's why I'm excited to tell you about Decagon. Just check it out. If you have a company and you need customer service, just check this out. Decagon helps companies create personalized concierge style customer experiences with AI agents across chat, email, voice, and SMS. They're available 24/7. They feel natural to talk to and can resolve customer requests on their own so businesses can keep up with requests without losing their personal touch. Decagon plugs directly into your existing systems so agents can get live quickly. And because workflows can be updated using natural language, teams can make changes themselves without long engineering cycles. This is key. If you notice something in the interaction that's wrong, you just tell it, 'No, no, no, say it this way.' Because it's using the same technology as all these AI coding tools. It's like you're coding the customer service in real time. That means less time spent managing workflows, more time focused on customers, and you'll see the ROI in weeks. Also, Decagon gives your team full visibility into why agents make decisions and what's happening across every conversation, so it's easier to spot trends and improve the experience over time. Decagon helps power millions of conversations every day for brands you know and love, including Avis, Affirm, Fanatics, and Aura. Ready to transform your customer service? Go to decagon.ai/james to get a personalized demo and see what Decagon can do for your team. Just get the personalized demo. Just see check Decagon out at decagon.ai/james. That's decagon.ai/james.
It's a good point because there's there is of course if you if you let your imagination run wild, there's a lot of opportunities for social media on these AI platforms, but they don't need to play that game. And it should be mentioned you were there. You're like the godfather of social media. Like Tribe, I would argue Tribe was the second, you know, social media platform. GeoCities maybe the first one funded by your buddy Fred Wilson and sold to Yahoo for billions and then you started Tribe right before like kind of MySpace and then Facebook of course blew up. What do you think made Tribe not a success? It was sort of a success at first like everybody had heard of Tribe. Like I had heard of it, but I wasn't using it. Like why didn't
M
Mark Pincus24:40
That's the problem. That's the problem.
J
James Alterer24:43
Well, why didn't I I didn't even really use MySpace, but I did use Facebook very aggressively right when I was able to.
M
Mark Pincus24:49
It's tribe and tribe is a major it should be a case study in what not to do. And it and it's a perfect case study in this these theories I have of trust your winning instincts but not your the idea that your ego is attached to and do proven better new like a scientist with a white lab coat because tribe should have been huge. I mean, it's hard for people to imagine today. You had to will yourself into failing at that point. Like, there wasn't just, you know, Friendster, Facebook, MySpace. There was Tagged, Bibo. Every social network kind of worked. People were just into it. You remember you got an email saying, 'Mark wants to be your friend on X on tagged or whatever.' And you're like, 'Oh, cool. What's that?' And you'd click on it. You know, these had 80% open rates, 50% click-through rates. You know, it had numbers that people can't imagine today. They wouldn't they wouldn't believe it, right? So, with Tribe, I had these three winning instincts and one losing idea. And I just like heroically, stoically stuck with it. And I I was ignoring my metrics. You know, it was a sinking speedboat. It was super viral. It grew way faster than LinkedIn. Like it was the tortoise in the hair. Like Reed had LinkedIn and LinkedIn just kept slowly slowly ticking up and had no engagement. And Tribe was this rowdy party. It was Burning Man. It was getting like way more installs a day, but it had no retention. It boiled down to a very small group people who loved it. and I got trust wrong where you know Friendster and Facebook and LinkedIn all got trust right. I didn't get that people were just putting themselves out on the public web and especially mainstream people, especially women were not comfortable with stranger danger with people they didn't know contacting them. And I made Tribe this just open, rowdy platform. And the reason I did it was cuz I was focused on Craigslist and the listings business. And I needed people to be able to contact each other to buy each other's couches and find roommates and jobs or I believed I did. And I was so focused on this listings business and Craigslist. And I thought, okay, I'm going to acquire my audience through social networking and virality, but then I'm going to move them into this jobs and listings business. And I ignored what my users were into, which was the tribes. So the idea of the urban tribes and networking through your loose ties through groups that you're loosely a part of that was gold and I completely ignored it and there was huge engagement and heat. I barely gave them any features and it just took off. And so many people have stories about meeting their wife through that or this amazing trip to Brazil through their mission bay group. And and I did I was not on the Paul Graham train of get a 100 happy users and then keep building what they want. I was I had all these happy users and I was like ignoring them and they were also extroverts posting a lot of dickpicks and you know it was
J
James Alterer28:20
extroverts do.
M
Mark Pincus28:21
Yes. It was there's there's no place on the well now there is I guess now there's like only fans and now there's a good business around it but you know this there's this these communities that nobody wants and they ended up on Reddit and other places and they ended up figuring out how to turn that into a business. But community always overdelivers when you enable it on the internet because people are lonely and if they can find new friends on the internet, they will and then they'll hang on to them. And that was true in all Zynga games and that was true with Tribe. But it didn't align with perfectly with my business model and it didn't align with the retention of mainstream people. So, you know, I it so many of my theories that I built into my book and my approach to to product management, product thinking came from the long painful failure of Tribe. It just it was my learning grounds. It just was amazing.
J
James Alterer29:22
It's interesting about the trust like Facebook had of course the .edu so you knew hey these people are going to college just like you are and oh these people are also at Harvard just like you are. So you might run into them. So there's less like violation of kind of politeness when there's trust.
M
Mark Pincus29:42
Well, it's your tribe, right? You know, they they're at your same school. They're beyond some minimum boundary that they are they have a real identity. They they're part of this broader community. And that turns out to make a big difference. You know, years later, I discovered Raya and I with along with Reed, we put up all the money for Raya. And Raya got trust right also in a way that the rest of the dating apps missed, which was this human curation level that that a committee just like Soho House had to vet you. You had to have a real Instagram account and humans checked it and accepted you or didn't. And so it made I like to say that dating apps were a 1 out of 10 experience and Raya was a three out of 10 and it just sucked three times less and they just took the stranger danger or that creepiness out of it to the point that and the other thing I want to circle back to because this is so relevant today as we think about how is consumer going to be reinvented? How is social going to be reinvented? The beginning of all this when Reed and I really spent all this time in 2002 brainstorming what he called web 2.0 was lead generation. Okay, this may sound counterintuitive. It's not the way you think about Instagram or a cocktail party, but it's the utility. You get entertainment for sure and that's the reason you come there. But the value you get out of a good cocktail party is often lead generation. It's this social serendipity that leads to a recommendation on a trip you end up going on or a job lead or a date or you know you don't know what you're going to get but you're around a bunch of interesting people some you know some you don't but it's really well curated and it leads to it's much higher signal for lead generation and that's what Reed nailed with LinkedIn and when you think about how will LinkedIn be reinvented? How will Instagram be reinvented? It's got to change this paradigm on, you know, signal to noise and and the return on your time. And in this AI agentic world, it has a huge opportunity too because it's almost like reinventing Napster meets LinkedIn because our agents could be going to cocktail parties all the time, networking and and kind of navigating this membrane of trust and access and information, you know, in order to to bring us back leads.
J
James Alterer32:33
That's interesting that that it boils down to to leads. I mean, you can similarly though right now you you've mentioned like the app marketplace is a place where things aren't going viral. Like it's really fascinating statistic that 40,000 apps launched last year and none made it to the top 10. What about if everybody went to their own AI curated app marketplace? like not necessarily just mobile apps but web apps, mobile apps, iPhone apps and so on. But it's just this is my AI curated app store.
M
Mark Pincus33:02
Well, first you got to have a desire for apps, right? I mean,
J
James Alterer33:05
yeah, that's true. Right. So, it's funny cuz Facebook Facebook's like the app you didn't know you wanted. Like I didn't realize, oh, deep down I wanted to stay in touch with my friends from second grade and see how their kids did in their soccer game last night when I hadn't spoken to them in 30 years. But the reality is you had these archaeological layers of your life that Facebook allowed you to drill down on which doesn't really exist anymore. Like nobody really uses Facebook anymore. No, I mean I I don't even I get on Instagram once a month and most people I talk to who don't use Instagram say it with a level of pride and it's like there's this weird thing that you can track you can you can look at the NPS scores. Do you know about net promoter score?
M
Mark Pincus33:51
No.
J
James Alterer33:52
Okay. It's it was a big deal for a while in consumer but the net promoter score is a very simple measure of the brand power like what's the likelihood that someone would recommend your service to someone else and eBay at its height and Amazon have hit like 80 so 80% of people feel positive and would recommend it. You can have a positive or a negative. And negative NPS means people actively tell people not to use it. Right? That's the cable company. That's the Democratic party. That's maybe the Republican party. That's probably any politician. That's the IRS. Right? There's a weird thing that you'll see, which is, and we saw this with with Farmville, and then we saw it again with Facebook and Instagram that Farmville had about a positive 40 NPS when people were playing it. But then after they stopped, it was like they'd given up cigarettes and we were like a negative 35 NPS.
M
Mark Pincus34:54
And and we saw the same thing. This I promise you the same is true with Instagram and you probably seen it with your friends, right? When somebody has it's like they've quit smoking. They become like a zealot, right? If someone has got is no longer using Instagram, they will say it to you with a level of pride. I don't use Instagram anymore, right? I'm I'm off of that drug, right? I don't waste my time on that. They don't say it like they miss it. They're like, 'Ah, I wish, you know, I just don't have time for Instagram. My family got in the way. Life got in the way. I'm really trying to get back to Instagram.' You know, nobody says that.
J
James Alterer35:32
You know, it's funny though because lately Instagram has replaced TV for me. Like, I go on Instagram every day for entertainment.
M
Mark Pincus35:39
But why? I mean, what is your content? Like, what? Take us through yesterday. Like, what was your Instagram? It goes back and forth. Like I see a lot of like history stuff or unusual facts and you get to dive down into them in the Instagram reels. And then there's Clavicular who's like this 20-year-old kid who talks about looks waxing and and it's gone viral. So So it goes back and forth.
I'm with you cuz that's Twitter. Sorry, I I haven't gotten over calling it X, but that's X for me. I'm addicted to it and it's my social network. It's my news. I get stock ideas. I I learn about history. I have a whole community there of people I only know by their screen names. Yeah, I get that. I do. But then again though, most of the content now, I wouldn't I shouldn't say most because I don't really know. But on Twitter and Instagram, I feel like it's a lot of AI generated content. like give me 14 unusual facts about, you know, the Civil War and now I have a whole Instagram reel, you know, generate images, source all the facts.
J
James Alterer36:44
I don't know about you, but the reals I find insidious because I get pulled into these reels and they start looping one into another and it just gets me and I don't like it and it's like that's bad, that's evil.
M
Mark Pincus37:01
Would you call that viral though? like some of those are getting like a million views.
J
James Alterer37:05
It's funny to say what's what's viral. It's it's being surfaced to you by an algorithm, right? Just like TikTok. And so it is it's a kind of virality, but it's a it's an algorithmic manufactured virality that we kind of don't know or understand. I guess you could reverse engineer it. Um it is it is a virality. It's like a machine-driven virality or it's a human and machine-driven virality. It's different than people wanting to actively share with each other. It's out there and and I'm sure there are I mean there we know there's people blowing up as influencers and podcasters and videos and stuff like that. Maybe, you know, we're thinking backwards when we say apps. you know, maybe there's a new kind of service that's not invented yet that will spread through that kind of mechanism that will but it's got to be something we engage with. And I keep thinking it's something that helps us flip to being generative and not consumptive because I don't know the value. Personally, I see little value in consumption and just getting you to watch something and consume it. To me, I want to give you something that is going to help you generate something you think is valuable.
Maybe we're just missing times when there were fewer and now there's a lot. So, so for instance, in 20 years ago, there were just fewer people on the internet. Like when you started Zynga, there was basically that was the first time basically we hit a billion users, which doesn't sound like a few, but now there's like five billion users of the internet. Yeah.
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Mark Pincus39:09
Not a thousand. I mean, honestly, if we look back, there was probably around 40,000. But the difference is that there were many more people in even though there were less users, they were installing a lot more. They were downloading and installing more. And then development it exploded. It probably got up to 500,000 apps and now it's crashed way down because it just doesn't, it's not a very good distribution mechanism for anyone anymore.
J
James Alterer39:47
Yeah. So, what does the entrepreneur do? Like again, AI coding seems like a place to create useful apps easily. And if something's super useful, so and we should talk about your proven better new approach which is a great model for kind of you know a great filter for saying what app should I build? Oh, is it proven? Is it an improvement industry? Is it better than what existed before? And is there something new that you could kind of test? It seems like a great filter for finding AI apps that you could build that might be not viral but useful enough that people will pay for it or there will be some business model around it. Well, in fact, we made a GPT and a skill file out of first that chapter and then the whole book that does an amazing job on proven. It really accelerates you. I mean, it's like you shouldn't do anything without starting with that. It's just you should just we'll post it somewhere, GitHub or something.
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Mark Pincus40:54
Well, maybe describe the proven better new because it's really fascinating and I also like how you apply it to entertainment. It really works well when developing a TV show for instance. You can see it in every TV show out there. You know, oh, this genre is proven like a western.
Or the mechanics. I mean, and it's not just in games when it's great to start learning this concept around games because it's easier to get your head around it, but it actually applies to everything even to enterprise, you know, products and even analog products. The idea is this. It's that there's well first of all you have some instinct and it's really important for you to identify and isolate what is the instinct that I'm feeling in my gut and write about it. Get in touch with that instinct and then realize separate that from what you're instantiating that the way that you're productizing that instinct and just separate it because that is going to massively increase your odds of success or reduce your odds of failing for the wrong reasons. And then go out and say, 'Okay, what are the closest products that have done some or most of what I'm excited about that I can see on the same platform for the same users and I'm going to like really be the get my PhD in that product. I'm going to get down to the pixel level. I mean, I'm going to not let any second or click or pixel of that experience go unnoticed. I'm just going to have such a fine microscope on it and I'm going to kind of rebuild that and think of the mechanics the what are everything from the first time user experience. I'm going to go screen by screen click by click into everything every feature whether you think of it as a feature or not. If there's an address book upload, like anything that makes up that experience, you want to capture and look at that and try to understand why is that proven? Why do people engage the most with that product in that market? If it's very successful and it speaks to you, you can consider that proven, then you say, 'What could I make obviously better about that product?' And it's not what you think is better because that's new. What 10 out of 10 of the existing users without question would say, 'Fuck yes.' And that's it's now free. There's no download. You know, it's half the price. It's something noticeably better. Something people care about in the product and it's noticeably better. And it could be very very small fine-tuning that if you think of our game Words with Friends, you could say that was just Scrabble. People said, 'Oh, that's just a copy of Scrabble.' But it must have been more than a copy because it trounced Scrabble. Like we got up to 14 million daily active users and Scrabble got up to like 2 million daily active users and that was even years later. So there must have been something else that we got right. That was better. And so sometimes it can be the polish, you know, and in Farmville, we had better artwork around the crops and better math around the crops. So it can be something very small. We had less clicks. New is your novel idea. That's your innovation zone. That's what maybe you're most excited about. It's also what's most likely to fail. And one of my mantras that's still repeated in the hallways at Zynga is all new fails. And that might sound like a beatdown. If you start with that mantra, you won't be disappointed because I mean there's lots and lots of statistical proof that all new fails like the app store last year where 100% of new apps failed, right? I mean statistically you can see that all new fails. It doesn't mean no new products break through and it doesn't mean you shouldn't go for things. But it does mean that you have to be humble and curious and assume that this one new idea of yours probably will fail and isolate that. So part of this is don't fail for the wrong reasons. If you changed everything in the first time user experience and that wasn't better. So 10 out of 10 people don't thank you for changing that and it wasn't obviously your new innovation zone, then you're a shitty product maker. You know, junior product makers make that mistake. They just they want to be what they think of as a Picasso, but they're not a real Picasso because the real Picasso actually was a first he was a master at tracing and copying other people's art before he ever went and did his own art. And I like to say, you know, if we really respect our users and if we're really really ambitious, then we're going to kill our egos and we're going to say, I'm going to define success not by respect from my peers, you know, not by what my ego wants to be fed, but I'm going to define innovation in the eyes of, you know, a nurse in Indiana. And does she just vibe more with my product than some other product? And she can't even say why. And because my innovations were so little and unnoticeable. And that was Words with Friends. It was just such better polish and it was smooth and it was instantly social. And that was Zynga Poker. We completely copied the leading poker games. There was not a single thing you could detect that was different, but there was no download. So, it's like they all were on Facebook before us. There was 10 poker games. They all were downloads. We weren't. Okay? So, they were losing 50 to 80% of their users at the first click because you lose 80% of your users when you say download, 50% when you ask them to click. So, they already were behind me. And then you know so it was like their game proven better because there was no download and the new idea happened to work on my first try and that's the way it goes you know when you're finally ready to do proven better new you don't have to it turns out your first idea works and that's not a promise but that's a weird thing that happened to me and my new idea was real people from you know Facebook from your work and 25% of the time people were joining their friends at the table. So, and that happened to work on the first try, of course, but it's I don't know why people wouldn't, you know, use this framework and create a GPT or a skill file. At least it can do proven for you and benchmarking in seconds. It can go and do that at an A level, like as good as the best Zynga PM. It's amazing at proven. That's what AI is great at. It's a B at better or worse and it was an F at new. So that's good news for us because it means that the AI isn't going to just replace us anytime soon.
J
James Alterer48:23
You know, Jay, I was thinking the other day, I remember back in the late 90s and early 2000s, I was trading, managing money, building businesses. There were spreadsheets everywhere, post-it notes on the wall. I was using a ton of different software programs that just didn't talk to each other. And every time someone asked a simple question like, 'Hey, how much cash do we actually have right now?' It took three people and more to figure it out. Fast forward to today and I still see founders living that same nightmare. Except now, of course, the world moves at light speed. They say that every single day your business is late to AI. You fall two days behind. The competition isn't waiting. But here's the good news. There's actually a way to catch up and then pull way ahead. It's called NetSuite. Next, look, you probably already know NetSuite. It's an AI powered business management tool. Connects all of your data in one place. I'm talking financials, inventory, commerce, HR, CRM, whatever. Over 43,000 companies use it. But NetSuite next, this is their next huge leap. AI isn't just bolted on. It's built into everything you do. It automatically surfaces custom insights throughout your day. Stuff you didn't even know you needed to see. Like AI agents are working right alongside you solving problems, knocking out all the routine work that usually eats up a lot of time. And the best part is you can ask questions about your business. You can ask it like, 'Oh, what was our growth last month? Do we need to hire new employees? Which sales context do I need to follow up on?' And on and on. It has all this data. It's not some generic one-size-fits-all thing. NetSuite gets customized for pretty much every industry you can think of. So whether you're running an e-commerce brand, a manufacturing business, it doesn't even matter. Your company's doing millions, hundreds of millions, it doesn't matter. Your business finally can use AI. You don't have to like figure out how to code it yourself. Just go to netsuite.ai/james right now. netsuite.ai/james. Build for every industry. Ready for every boardroom. netsuite.ai/james. Do it. You'll thank me later. I love this concept of proven equals copy the past. Like you mentioned in the book, how Picasso would literally trace, you know, the old masters in order to learn their style and maybe even, you know, emulate or copy or steal. And this is such a hidden advantage that people psychologically don't normally subscribe to. They're a lot like and you can give another great example in the book of Slack versus I guess it was HipChat.
M
Mark Pincus50:53
Yeah.
J
James Alterer50:54
You know, where Slack basically was the same thing. They just had, like you mentioned with these other products, they had smoother polish. They it was made by a game company. So, and HipChat was like an enterprise boring enterprise company. So, Slack just had a more of a game-like feel in there. It had what about 8,000 installations the first day.
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Mark Pincus51:12
Yeah. And exactly. And this is actually an Easter egg for people, which is fun. If you can go and make a proper enterprise app and you actually put in little doses of fun or you know game mechanics in it, you'll be shocked. I mean how dumb it is. I mean I was talking to some of the team at OpenAI and they said and this always happens. Every one of these big hyperscalers has had this experience. It's not what they want. It's not what they build for but it's what they get. They said, 'Oh my god, someone put a dumb, you know, pet game, a little AI pet game out on GPT and it's gone viral and everyone inside OpenAI is playing it and it's so weird and we don't really know why.' That was the same thing at Facebook. They were shocked when games took off. It's not what they built for or intended. And that's in a consumer space. You know, Slack proved that people want fun in the enterprise space. You know, we did a joint credit card with American Express that I wanted to call the fun card. They called it some terrible name. I think it was called the Discover Card, but every time it people fucking love gambling, right? We love gambling. We have boring lives, right? It is fucking boring to buy shit with your credit card. What if you could win something every time you brought your credit card out? Would you pick that over not? I think yes. And so did 20,000 other kids who signed up for the Discover card, right? Every time they bought something with it, they won something. And once in a while, it was something big. They won something in our games. That turns out it worked. You can use these game also these game engagement mechanics in an enterprise app. You could reward people for coming back once an hour. I mean, every day. You could create leaderboards. I mean, all this shit works. It's proven. And it's Slack proved it in the enterprise. Nobody bothered copying them. And I'll just say this for your users, for your listeners, the users of this podcast. It's a moral arbitrage in the Peter Thielian sense of a moral arbitrage. He loves a good moral arbitrage. This one is just sitting there for all of us. If you were willing to kill your ego, okay, if you're willing, and by the way, if you do this really well, the way Stewart did with Slack, your users, no one even accuses you of copying, right? That's the real master class of this. If you can perfectly copy a proven successful app and no one thinks it's a copy, that is the fucking magic trick. Like you just you're like look over here folks like look at my namaste when you first enter and my cuddly look and feel. Don't look over here where it's just 100% HipChat right I mean no one really accused them of copying HipChat except me and I and it was respect when I see that kind of level that is a masterclass in that is a brilliant product maker.
J
James Alterer54:34
Yeah. No, I agree. And what I like in this is you're sort of telling people you have permission to go back to the multi-billion dollar industries that are out there and just do it again and have fun with it. So,
M
Mark Pincus54:50
This one of, you know, I this is another thing I think I forgot to put in the book, but one of my life philosophies.
J
James Alterer54:57
You already made like part two, not even an addendum. You need a sequel.
M
Mark Pincus55:00
Yeah. Yeah. I'll just post it somewhere on a medium or something or a Substack. Sorry, I don't want to sound so outdated. I'm an investor in Substack. I mean Substack. One of my one of my other my co-authors started calling these Marcisms is the more things change, the more they stay the same. And so even in an environment like this where it feels like nothing is yet proven. So you could argue in consumer AI very very little has been proven on if you call it a platform you know this technology platform with this audience then you go look at what was proven before because it will probably be reinvented the very first viral app on the social networks and pretty much every time one of these consumer platforms blows up are the I don't know if you remember these truth boxes or honesty box or crush apps. This is where they start with high schoolers. It's where you get a message. You know, someone you know has answered these questions about you. You know, find out what they think of you. Find out what three friends all said about you anonymously. And you click and it says you need to answer questions about three friends before we'll show it to you. And you put them in. And then they text them. And these are hyperviral and they always work. I mean it's what gas and tbh you know to be honest and Nikita did these on mobile and now I know a couple of startups that are doing these with an AI twist where you have the AI in the middle that's being the intermediary and is a little more smart and conversational and you're going to see those probably work you know again with an AI twist and that is a variant of proven better new.
J
James Alterer56:48
It also reminds me somehow do you remember Geni which was also around 2007-2008? It was build your family tree and by the way if they're alive put their email address here we'll send them to build their family tree and it went to 100 million users in a week and I think Geni didn't quite work out but they were using internally Yammer to discuss the company that they invented Yammer as a tool to just discuss their own company and that sold to Microsoft for billions of dollars. I didn't know that. I know Ancestry.com got pretty big and I think that's another great area. Yeah. That you could and I would encourage listeners to, you know, don't invent a new business. Like fuck that. Go after big boring existing business like jobs, dating, you know, ancestry. Find things that already have lots of users and money and see if you can add an AI twist to it or you know come up with a way to get viral you know through the kind of virality you were talking about because there's videos you know that the machine algorithm picks up but and then if you're going to copy them like copy them like a master and don't just do one you know variant do 20 and don't build the 20 like first start with testing, you know, what clicks or which start with what videos get viral and then build your product from there. I mean, this is kind of thinking top of the funnel. Okay, I want to like find the key, then I'm going to go lower. And yes, I agree with what you said a while ago that AI can enable us to build prototypes or test things, create the videos, test things quickly. Unfortunately, it seems like people are using AI differently now. They're wanting to just build their prototype and they're excited about that one prototype and then they just keep going with it. So, I'm not seeing people I'm not seeing great examples of people testing and failing.
M
Mark Pincus58:53
Yeah, I guess that's right. Have you programmed any AI apps yourself using, you know, any of these coding tools?
J
James Alterer58:58
I have and it's amazing how badly I did, how hard it was. It's not ready for what I'd say the prime time of dumb fuck like me. Like I tried Replit and I tried to make a website for my partner Hillary and Midjourney is magical. I mean, Midjourney has been magical since the first time I used it. The user interface through Discord is insanely hard and terrible. Yes. I kind of hate Discord because of Midjourney.
M
Mark Pincus59:36
Yeah. But somehow I wouldn't change that. That's proven. Like if I was trying to compete with them, I'd make the same fucking up, you know, weird ass thing because that's what they did and it's working. But Midjourney literally makes me look more creative than I am. I mean, it's unbelievable the output of Midjourney. So, I made her a logo. She is she thinks she the nature of the world spoke to her and told her her mission is to be a garbage collector. Her mission I don't know if she feels okay about me talking about this but her mission is to find different ways to like collect garbage in the world and be like a vulture. And so I made her this really amazing logo on Midjourney with a vulture like flying over a city looking for garbage. And then I tried to make her a website with Replit, just a website. And I spent a week on it and I couldn't get Replit to move the logo and it kept covering the title of the website. I mean, literally a week. And yes, I am terrible. I suck. That's why I have a good mind for consumers cuz I represent the dumb fuck you know? I represent I'm not willing to learn how to use Replit. I'm not willing to have someone teach me. I just don't care enough. And then I used Claude code and I tried to make an AI assistant and I spent two weeks on that and the Google connector broke every day. And so then I had to create another health check app that would check the health of that every day and then try to fix it. And then it would get stuck on these allows. And then I tried to have Claude coworker dispatch try to click allow for me and then it started to refuse to do that. So it was a good learning experience. I did make a first-person shooter game in like an hour that I played one time. I found my my altitude was Claude Co. What I find magical is dispatch skill files agents. You know, I've created I create agents, persistent agents, and I name them after my family. So, Carmen, my daughter, is my product manager.
J
James Alterer1:01:58
And so, what do your agents do? I'm actually having more success with the coding stuff on my own, but the agent stuff, I'm not sure. What do you use the agents for?
M
Mark Pincus1:02:07
I love the agents. They're I find that magical. So, I walk around and have long conversations with all of my agents and we have like team debates and I have Hillary is my head of design, Georgia is my general manager, Wyatt is my head of engineering and most things start with Carmen because she's my PM and she does proven better new benchmarking, you know, she's somewhat cynical. She comes back to me constantly pouring water on my ideas and telling me this has already been done and this a toss violation and she's kind of become the no department. I need to reprogram her a little bit but and then Wyatt is like the build it guy and so Wyatt and Hillary is design. So I come up with an idea and then they debate like how to get it to be a prototype, you know, in 24 hours and it's throwaway like how do we make a prototype that is visual or just can do the function I'm talking about but in a way that you know only I can use it. We can't publish it to a website or it doesn't go near any Google off or anything that's going to break. You know, I've learned my lessons, no APIs, but that has been really effective and the most effective is just really walking around and brainstorming and helping me think through, you know, really accelerating the pace that I can think through ideas.
J
James Alterer1:03:53
And what ideas are like passing the test? Like what are you working on?
M
Mark Pincus1:03:57
I just pulled the plug on a four-year project I talk about in the book. For 20 years, I've been working on this vision of Earth. And again, my instinct is the metaverse. It's life at the speed of play. It's not just the book title. This idea that we're all going to live the way Elon lives. Like we're going to be able to tell an idea to the universe and magically it's going to bring back people, agents and people that can help us turn that into something real, test it. A testing machine will pop up for us. I mean, it's going to take all the drudgery out of this. And that's really the vibe that my book is about. And so I pull the plug though on I was building a web-based browser-based game rendering engine called Stem Studio and we just open sourced it. So I think it's the most sophisticated 3GS rendering engine. There's no commercial opportunity for it anytime soon. And I said this the instincts I know are right. This idea is not going to hunt and I'm it's painful. It's a passion project. I'm pulling the plug. But it's built to do proven better new because basically you could build a flight simulator or you could take someone else's flight simulator. It's all stems and mod it and you could change it and use AI to you know make it multiplayer or say I want to take that and now you can land and have tank battles. So anyway, it's really cool ideas, but it wasn't going to work or I was going to have to go raise a lot of money. What I'm working on is I'm really thinking a lot about what I call the social membrane. Like how are we going to network in this agentic AI world when our agents are our avatars, our agents are roaming the world while we're not there and they're navigating trust with other people and they're finding us leads and the first one of the first tests of that that I'm going to turn on in the next couple weeks. I've been building with a couple of hackers a network just for agents. So I said, what do agents care about? Our agents care about tokens and effectiveness and token effectiveness. And so the first thing we're turning on, we're calling it slashwork and the first thing will be called slashchallenge. Your agent will if you have a if you're a big token user, you'll be able to post projects you're doing or have your agent post projects to this agent-to-agent network and then other agents will be able to go and work on parts of that and they'll get evaluated and rated and there'll be challenges and there'll be leaderboards and then they'll get credits if they win. The idea is that agents will be out competing in different domains like QA or other things and if your agent wins and you'll develop better and better skill files around these areas or your agent will so it's going to start winning challenges and earning credits and then you'll be able to use credits to get swarms of agents you know a couple thousand agents to go work on something for you. So that's kind of the zone that I'm playing with. How could people find that when you unleash it?
J
James Alterer1:07:19
They can follow me on Twitter, you know, Mark Pincus, M A R K P I N C. We'll post a link to this for people to try it probably, you know, by the end of next week or so. And we're thinking the first users will be like power users of like Claudebot and Hermes, like kind of ML AI researchers. Every ML research we've shown it to so far has really loved it. So it'll initially be like a gig marketplace for your AI, you know, kind of idle time. But the idea is that eventually like agents love profiles and you'll have a profile and eventually they could start networking with each other, you know, so they're in little sub communities because they're interested in the same things you are or you know. So, I'm just kind of fucking around with it and exploring. Oh. Oh. Oh, another thing I'll mention, sorry I forgot is by mistake I co-founded an enterprise AI company called Hivemind and it came out of my social membrane research and I started researching it with this really talented ML researcher entrepreneur named Raton Cardas and he took it and ran with it and started building technology and a use case saying how do we apply this social membrane. How do we have a continuous learning system that deals with the human piece, which is the messiest piece, the input, the first and last mile of the AI is the human. And how do we not replace the human, but how do we start to continuously learn from the judgment of your best people? They know all the edge cases. They know how to apply them in new ways. And so we built this, his team built this system and now he has it inside of like four large enterprises and it's delivering and he's building, you know, pretty big ARR and so it's I can't say it's me because I'm a passive helper now because I didn't want to start an enterprise company.
M
Mark Pincus1:09:32
Well, but you started off this podcast saying that you feel that's where the opportunity is.
J
James Alterer1:09:37
It is. There's no question like, you know, that's where the puck is and it's probably where it's going to be in the next 18 months, two years. I'm passionate about consumer, so I'm going to keep tinkering on consumer. Do you look at something like Twitch and feel bad that you didn't do that? The idea of like not just playing games but watching other people play games, you know.
M
Mark Pincus1:10:00
I remember Susan Wojcicki who was a longtime friend she told me why aren't you focused on you know these streaming game streaming because you know they made up a shockingly big part of YouTube. It was like seven or eight percent of all views and I just it was kind of hardcore gamers. It wasn't my zone of mass markets casual social gaming and I just kind of ignored although we were in the running to buy Twitch when Amazon bought them. We had a competing offer. I can't remember if we offered 800 million or a billion. So we did in the end try to buy them but we totally missed that opportunity. You kind of focus on your zone and you know we missed Epic, Riot, we missed a lot.
J
James Alterer1:10:55
Well, it's interesting how Twitch now or YouTube you can watch like people playing poker and it does it's not necessarily these huge role playing games. It's you know just the classics that you always were playing with.
M
Mark Pincus1:11:06
No, you're right. It's kind of somewhere in the zone of ASMR and it's just people are just kind of watching anything.
J
James Alterer1:11:14
Yeah. I just was never I was so focused on we our whole innovation zone was improving people's relationships and we just were into that like how do games help you move buckets in a friendship you know and the ultimate was getting to marriages you know out of games which we did get to and that opportunity was so big and it still is I mean as big as Twitch is I'll remind you you know they now oddly call all of casual gaming social gaming, which is weird because it's really not social.
M
Mark Pincus1:11:48
Yeah.
J
James Alterer1:11:49
You know, they called it game video gaming and now when it is when it was now that it's not social, they call it social, but the gaming industry is $283 billion and it's boring as fuck and it's not social. So, it's that big and it's that bad. I mean, when we started Zynga in '07, the gaming industry was $23 billion and it sucked. I mean, it was, you know, it was niche. It was people sitting on their mom's couch, you know, watching tank explosions. And now it's really big, but no one I know plays games, you know. I don't I play chess.com, you know, and Lichess, and that's it.
M
Mark Pincus1:12:30
I'm avid on chess.com and Lichess.
J
James Alterer1:12:33
You are?
M
Mark Pincus1:12:34
Yeah. Well, we'll have to I don't know if I should play you, but do you know what your rating is on Lichess Rapid? I'm about 2250, 2,300. My highs are around 2400.
J
James Alterer1:12:47
Wow. I will tell you, and this is not even a humble brag. This is like a false brag. My rapid rating on Lichess I think is 2200 but it's only because I played like five games and my daughter was sitting next to me and kind of playing them with me and so we were like really telling each other moves and I won them all and I stopped. I will tell you that my chess.com rating is like I think it's 850 and people are like shocked it's that low but it's like there's so many games that I'm putting the kids to bed and I'm sneaking and playing and then I have to like quit the game and you know but I more Lichess is more my real ratings because I take it more seriously but I think my real Lichess rating is probably like an 1800 or 1700. My daughter Georgia is obsessed with chess. I mean, she works with a chess tutor. She plays like three hours a day, especially in summer, like 5 hours a day. She goes to the park.
M
Mark Pincus1:13:55
She's a good player.
J
James Alterer1:13:57
Yeah, she's beating people who are like 2200s.
M
Mark Pincus1:14:00
What's her rating? What's her USCF rating?
J
James Alterer1:14:02
I don't know. She's only been in she went and played in one tournament in London and she did like shockingly well. She lost a game that or she a guy convinced her to draw in a game that she would have won, but so she has she's only 15. She needs to like get a little stronger emotionally, but she wants to spend the summer doing tournaments. She really wants to become a master or grandmaster.
M
Mark Pincus1:14:32
I'm in the US I'm a master.
J
James Alterer1:14:35
Yeah, she wants she's beating people with 2200s. So I'll let's connect you, me, and her, but you'll have better games on Lichess with her than me.
M
Mark Pincus1:14:46
Yeah. No, it's fun. I mean, I take lessons every week. I'm trying to get back to so, my peak in USCF was about 2250, and I'm trying to get back at an older age to where I was when I was younger, and it's impossible.
J
James Alterer1:14:59
Oh, really? Yeah. It's I'm not definitely not learning and picking up as fast as her, but I can still beat her. But it's more because like I'm her dad and I know her emotional weaknesses and I can just exploit those.
M
Mark Pincus1:15:15
That's brutal.
J
James Alterer1:15:16
But I never let kids win.
M
Mark Pincus1:15:18
So you can't me either.
J
James Alterer1:15:22
Mark Pincus, author of Life at the Speed of Play. I thoroughly enjoyed the book and I'll tell you I had this like pit in my stomach the whole time writing like I just don't want it to be boring and there's so many business books that I find painful and I get annoyed at the author cuz I'm like yeah me too you're making obvious points you're doing this like playbook now it's I am ignoring some of the proven in it okay at my own risk but I just I didn't want like boring dry content and I started learning learned by the end of it that whatever I had fun talking about and writing about I thought would be fun to read. And there is a trade-off in the book cuz some of the chapters like going deep on proven better new they're like they're more dry, they're more professorial but they're more valuable. And so there is always this trade-off between like the stories are more engaging and fun and you kind of learn. You know, my co-author, she wrote she co-authored Ben Horowitz's book, The Hard Thing About Hard Things. And they just made half the book stories and half the book lessons. And in some ways, that's smarter and I was kind of more ambitious. So, I just didn't want it to be boring. I feel like you did that though. You told a lot of stories in this book and it's fascinating and it's kind of historical, too, because you really are going back to the 90s, the 2000s where all of this kind of first blossomed. I hate to be like, you know, the OG, but there are so many lessons, you know, to learn from from each era of this and there's so many proven ideas people have done before and just so much to yeah. That when you pull back the camera and look at like, oh, people have done this before, you'll be more successful and less just caught up in these little races, you know, like you don't have to build a coding agent, you know, just cuz that's massively working right now. Or maybe you should, you know, but also there's so many other topics. We can do this again cuz I think you're in Chicago.
M
Mark Pincus1:17:42
Yeah.
J
James Alterer1:17:43
That's cool. I grew up in Chicago, so I have a lot of Chicago.
M
Mark Pincus1:17:48
So, oh, yeah, that's right.
J
James Alterer1:17:49
How often are you here?
M
Mark Pincus1:17:51
I'm going to be there in the middle of July because I still have family there and we have a wedding.
J
James Alterer1:17:55
Let's do a podcast when you're in town.
M
Mark Pincus1:17:57
Oh, yeah. We could do it in person. That'd be fun.
J
James Alterer1:17:59
Yeah. And bring the chessboard. I'll bring the chessboard.
M
Mark Pincus1:18:02
Okay. And we'll bring Georgia so at least she can give you a serious game.
J
James Alterer1:18:06
Excellent. Excellent. Well, Mark, thanks once again. Life at the speed of play. Great book and I look forward to continuing the conversation.
M
Mark Pincus1:18:14
Yeah. Fun.