Mark Pincus40:54
Well, maybe describe the proven better new because it's really fascinating and I also like how you apply it to entertainment. It really works well when developing a TV show for instance. You can see it in every TV show out there. You know, oh, this genre is proven like a western.
Or the mechanics. I mean, and it's not just in games when it's great to start learning this concept around games because it's easier to get your head around it, but it actually applies to everything even to enterprise, you know, products and even analog products. The idea is this. It's that there's well first of all you have some instinct and it's really important for you to identify and isolate what is the instinct that I'm feeling in my gut and write about it. Get in touch with that instinct and then realize separate that from what you're instantiating that the way that you're productizing that instinct and just separate it because that is going to massively increase your odds of success or reduce your odds of failing for the wrong reasons. And then go out and say, 'Okay, what are the closest products that have done some or most of what I'm excited about that I can see on the same platform for the same users and I'm going to like really be the get my PhD in that product. I'm going to get down to the pixel level. I mean, I'm going to not let any second or click or pixel of that experience go unnoticed. I'm just going to have such a fine microscope on it and I'm going to kind of rebuild that and think of the mechanics the what are everything from the first time user experience. I'm going to go screen by screen click by click into everything every feature whether you think of it as a feature or not. If there's an address book upload, like anything that makes up that experience, you want to capture and look at that and try to understand why is that proven? Why do people engage the most with that product in that market? If it's very successful and it speaks to you, you can consider that proven, then you say, 'What could I make obviously better about that product?' And it's not what you think is better because that's new. What 10 out of 10 of the existing users without question would say, 'Fuck yes.' And that's it's now free. There's no download. You know, it's half the price. It's something noticeably better. Something people care about in the product and it's noticeably better. And it could be very very small fine-tuning that if you think of our game Words with Friends, you could say that was just Scrabble. People said, 'Oh, that's just a copy of Scrabble.' But it must have been more than a copy because it trounced Scrabble. Like we got up to 14 million daily active users and Scrabble got up to like 2 million daily active users and that was even years later. So there must have been something else that we got right. That was better. And so sometimes it can be the polish, you know, and in Farmville, we had better artwork around the crops and better math around the crops. So it can be something very small. We had less clicks. New is your novel idea. That's your innovation zone. That's what maybe you're most excited about. It's also what's most likely to fail. And one of my mantras that's still repeated in the hallways at Zynga is all new fails. And that might sound like a beatdown. If you start with that mantra, you won't be disappointed because I mean there's lots and lots of statistical proof that all new fails like the app store last year where 100% of new apps failed, right? I mean statistically you can see that all new fails. It doesn't mean no new products break through and it doesn't mean you shouldn't go for things. But it does mean that you have to be humble and curious and assume that this one new idea of yours probably will fail and isolate that. So part of this is don't fail for the wrong reasons. If you changed everything in the first time user experience and that wasn't better. So 10 out of 10 people don't thank you for changing that and it wasn't obviously your new innovation zone, then you're a shitty product maker. You know, junior product makers make that mistake. They just they want to be what they think of as a Picasso, but they're not a real Picasso because the real Picasso actually was a first he was a master at tracing and copying other people's art before he ever went and did his own art. And I like to say, you know, if we really respect our users and if we're really really ambitious, then we're going to kill our egos and we're going to say, I'm going to define success not by respect from my peers, you know, not by what my ego wants to be fed, but I'm going to define innovation in the eyes of, you know, a nurse in Indiana. And does she just vibe more with my product than some other product? And she can't even say why. And because my innovations were so little and unnoticeable. And that was Words with Friends. It was just such better polish and it was smooth and it was instantly social. And that was Zynga Poker. We completely copied the leading poker games. There was not a single thing you could detect that was different, but there was no download. So, it's like they all were on Facebook before us. There was 10 poker games. They all were downloads. We weren't. Okay? So, they were losing 50 to 80% of their users at the first click because you lose 80% of your users when you say download, 50% when you ask them to click. So, they already were behind me. And then you know so it was like their game proven better because there was no download and the new idea happened to work on my first try and that's the way it goes you know when you're finally ready to do proven better new you don't have to it turns out your first idea works and that's not a promise but that's a weird thing that happened to me and my new idea was real people from you know Facebook from your work and 25% of the time people were joining their friends at the table. So, and that happened to work on the first try, of course, but it's I don't know why people wouldn't, you know, use this framework and create a GPT or a skill file. At least it can do proven for you and benchmarking in seconds. It can go and do that at an A level, like as good as the best Zynga PM. It's amazing at proven. That's what AI is great at. It's a B at better or worse and it was an F at new. So that's good news for us because it means that the AI isn't going to just replace us anytime soon.