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Justin Mcleod
Founder & Chief Executive Officer of Hinge, Match Group

Justin McLeod ON: How To Fall In Love During Quarantine & Finding “The One” Perfect Partner

🎥 Apr 20, 2020 📺 Voxera Production Official ⏱ 70m
Justin McLeod created the dating app, Hinge. The developer shares his intent was to take online dating past swipe right or swipe ...
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About Justin Mcleod

Justin McLeod, founder and CEO of Hinge, has discussed his philosophy that love is not about finding a perfect match but about building a relationship through vulnerability and effort. In a 2021 interview, he stated, "You don't find the one, you create the one," and in a 2020 podcast, he elaborated that there are "many ones for us out there" and that relationships require work. McLeod also described Hinge's deliberate design choice to have a longer sign-up process, noting that the app loses over 20% of users during registration, which he called "a feature, not a bug" because it filters for users seeking meaningful connections. McLeod has also shared personal habits for maintaining focus and balance. In a 2020 interview, he said he avoids having Slack and email on his phone to prevent a "reactive mode" and to allow space for strategic thinking. During the COVID-19 pandemic, he described establishing a routine with his partner that included morning yoga, walks, and designated work hours to create normalcy and boundaries.

Source: AI-verified profile updated from Justin Mcleod's recent appearances. Browse all interviews →

Transcript (118 segments)
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Narrator0:00
This is an iHeart podcast. Guaranteed Human.
J
Justin Mcleod0:05
And I'm not saying that you should just post a picture of yourself waking up first thing in the morning. I like you everyone wants to put their best foot forward, and I'm certainly not against that, but I do think that there's an element of showing the cracks in your personality so that you feel more human and you actually have an in with someone. You actually have something to comment on because just posting six beautiful selfies is not helping you.
H
Host0:34
Hey everyone, welcome back to On Purpose, the number one health podcast in the world thanks to each and every single one of you. Thank you for taking out time to listen, learn, and grow every single week and I deeply appreciate the amount of incredible feedback we've been getting during this time because you know that I've been trying to interview guests and give you insights that are supporting you through this tough time, whatever challenges you're going through and I really appreciate you leaving the reviews and letting me know which episode are serving you best and helping you the most. Now, today's episode is really interesting because we've talked about the medical background of COVID-19 and the changes we can make in our life there. We've talked a lot about working from home and becoming more productive from our home work offices or whatever setup that you've created and we've talked with a therapist about our mental and emotional challenges right now. And today I'm fascinated to actually bring in a new element that we haven't discussed in relation to COVID-19 and that's really understanding relationships, understanding dating, and understanding the space that we all need in our lives, which is the space of love. Now, today's guest knows a lot about that. His name is Justin McLeod. He's the founder and CEO at Hinge, the dating app designed to be deleted. He grew up in Louisville, KY and studied at Colgate University. After a few years in management consulting, he attended Harvard Business School and decided to follow his passion for connecting people. Justin founded Hinge in February 2011 with a mission to create real-life connections. As a romantic and the protagonist of a real-life love story, he was upset by the negative hookup culture dating apps had created. So, in October 2016, he relaunched Hinge to create a culture of thoughtful dating. Justin's vision for a more thoughtful experience resonated with millennials and led to the company's user base growing 400% in the last year. Welcome to the episode, Justin. Justin, thanks for doing this.
J
Justin Mcleod2:36
Thanks for having me.
H
Host2:37
Yeah, it's great to have you here and I was just sharing with you before we started the podcast that I obviously never got to use online dating ever. The closest I got to was an app called Hi5, which was pre-Facebook. But a lot of my friends use Hinge. I've helped many friends build Hinge profiles and I've heard several good reviews about the app. So, first of all, I'd like to congratulate you on that. And I've also had so many friends reaching out to me at this time and audience members and our community saying they need help with dating and connection at this time specifically when they can't go out on a traditional date, they can't meet up with people, they can't go on those walks or dinners or whatever it may be. And so, I think you're going to be super useful to our community and audience today. Where are you right now, by the way?
J
Justin Mcleod3:22
Uh I'm in upstate New York in Hudson Valley.
H
Host3:27
Okay, nice. And you were just telling me earlier you've got a crying baby upstairs. You have How many kids do you have?
J
Justin Mcleod3:32
Yeah, just one. He's a little 7-month-old.
H
Host3:35
Oh, no way. What's his name?
J
Justin Mcleod3:38
Uh Oliver, Ollie.
H
Host3:39
That's awesome, man. Congratulations.
J
Justin Mcleod3:41
Thank you.
H
Host3:42
Yeah, I like seeing the toys in the background and everything, so
J
Justin Mcleod3:45
Yeah, it's back there.
H
Host3:47
Uh but yeah, today we want to dive into everything from entrepreneurship and your journey to your passion for connecting with people and I'd love everyone who's listening today to get a bit of insight around dating at this time and maintaining relationships. I think there's a lot of people who not only are spending more time than ever together right now, there are also a lot of people who are spending more time apart than ever before as well and I think not a lot of people are talking about that. There are a lot of people who are new relationships where they're socially distancing right now. So, the first person I wanted to ask you was listening to a podcast that you did and you said you used to believe in the idea of the one, but you currently do not. What changed? I'm fascinated about that and tell us about that thought process.
J
Justin Mcleod4:34
I think I just learned through actually being in relationship that there are many ones for us out there, but I think ultimately we create the one. It takes work to create the one and to build that relationship, and that takes work and vulnerability and all of those things that really build that relationship that we all long for. I think so many of us believe that because we watch maybe too many rom-coms that you just stumble into it. You just stumble into an amazing relationship. 95% of a great relationship is just finding the person and then once you do, then it's all good from there. Dating apps probably helped perpetuate that myth, and I actually think it's more like 20% the person and 80% the skills and effort in relationship building abilities that you have that actually craft the relationship that you want, that people experience as the one.
H
Host5:42
I think that's spot on advice, man. That resonates so deeply with me. How long have you been with your wife now?
J
Justin Mcleod5:49
Well, it's a long story, but in this current iteration of our relationship, 5 years, a little over 5 years.
H
Host5:56
Amazing. Yeah, and
J
Justin Mcleod5:57
But we go back 17 years.
H
Host5:59
Oh, wow, that's incredible. Yeah, and so I love that advice that you shared because I think for so many people you're spot on. It's like I'm going to find the one and then it's all going to go uphill and everything's going to be fine. It's totally the other way around. I think that's why we struggle to find the one in that mindset because we're constantly looking for the perfect person, the perfect partner who's got everything perfect, which obviously is impossible to find, and then we almost get surprised when we realize that they're not perfect and then that's when the work's really got to happen and that's what we miss out on.
J
Justin Mcleod6:34
So or they reflect our imperfections back to us and that's equally scary.
H
Host6:39
Yeah, yeah, exactly. Or even that one, I found myself doing this a lot. I was reflecting my parents' relationship in my relationship. So it was like not only was I reflecting my wife's and my wife reflecting me, but we are reflecting our parents and that just confuses the whole thing. So I want to hear what's your favorite dating story, either yours or one that you've heard or one of your favorite stories about dating.
J
Justin Mcleod7:07
Oh, we hear so many. We have people send us success stories and we read them every week at our wrap. And just heard amazing. One that really stuck with me was a woman in the UK who had lost I think one or both of her legs in an accident and was really struggling to meet people and would hide the fact that she didn't have both of her legs on her dating profile. They would meet people and then it would be awkward. So she really ended up celebrating it on her dating profile, which is such a big ethos of Hinge: bring your full self out there and find someone who really wants the real you. Don't look for the validation of getting a lot of likes, look for sharing who you really are and then focus on the people that are really great for you. She found someone on Hinge after she did that and it was a success story published in a magazine. That one really stuck with me because it told the story of vulnerability and helped show that it's what we live for at Hinge: helping people find those kinds of stories.
K
Kal Penn8:30
Hey everyone, it's Kal Penn. I'm the host of Earsay, the Audible and iHeart Audiobook Club. This week on the podcast, I am sitting down with the Ray Porter, the narrator of Andy Weir's audiobook Project Hail Mary, massive sci-fi adventure about survival and science and uh what happens when you wake up alone very far from Earth.
R
Ray Porter8:53
I really had to make a decision because I caught myself getting that frog in my throat and starting to get teary as I'm narrating some of these sections and it's like okay, yo yo yo, is this indulgent? And I really thought about it and I was like no, at this point it would kind of be betraying the trust the author and the listener have in telling this story if I don't go through it. But there's places in this book that deeply emotionally affected me and I left it on the mic.
K
Kal Penn9:19
That's great.
R
Ray Porter9:20
Cuz it served the story. People will say like, 'Oh my god, I cried at the end.' It's like, 'Yeah, dude, me too.' Listen to Earsay, the Audible and iHeart Audiobook Club on the iHeart Radio app or wherever you get your podcasts.
R
Ryan Reynolds9:34
Hey, it's Ryan Reynolds here from Mint Mobile. Now, I was looking for fun ways to tell you that Mint's offer of unlimited premium wireless for $15 a month is back. So, I thought it would be fun if we made $15 bills, but it turns out that's very illegal. Uh so, there goes my big idea for the commercial. Give it a try at mintmobile.com/switch.
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Narrator9:55
Upfront payment of $45 for 3 months, $90 for 6 months, or $180 for 12-month plan required. $15 per month equivalent. Taxes and fees extra. Initial plan term only. Greater than 50 GB may slow when network is busy. See terms.
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Martha Stewart10:04
When Kohler, the global design leader in luxurious kitchen and bath products, came to me and said, 'Martha, we need an ambassador for our timeless, elegant, durable cast iron products.' I said, 'I'm in. Now, let me see the factory.' Weeks later, I was suited up in coveralls and work boots, walking through their Kohler, Wisconsin, cast iron foundry. I stood next to the molten iron furnace, saw the hand applying enamel, and touched the gorgeous finished products waiting to be sent out into the world. Since 1883, Kohler cast iron products have been forged and finished by the incredible craftspeople right in Kohler, Wisconsin. I'll tell you, I gained a new found respect and appreciation for Kohler's cast iron craftsmanship. So, now, I'm lending my discerning stamp of approval to my most beloved Kohler cast iron products for their durability, beauty, and timelessness. Shop my Kohler cast iron favorites curated on kohler.com. Bring the warmth, character, and enduring style of these timeless products into your kitchens and bathrooms. As the Kohler cast iron ambassador, I say, 'Long live cast iron.'
H
Host11:27
You start thinking about the infinite number of differences that humans have, whether it's physical, mental, emotional, background. And it's so hard to be vulnerable in that way. How do you think that you've tried to engineer and create your app in such a way that allows people to naturally be their best not their best self, but their real self and their vulnerable self and their genuine self, so that people can connect in a real way and save themselves the games and the time and the energy and the effort that's often wasted in trying to present your best self.
J
Justin Mcleod12:03
Yeah, we There's so many things. We say that Hinge is the app that's designed to be deleted because there's no simple gimmick. Some of the key ways: One is that we have these things called prompts, which are short questions designed to help people get into great conversations. We've engineered those over time. We started with our best guesses and then we discovered the science of the sweet spot between what people are willing to answer and what actually leads to a great conversation. There's an efficiency frontier of vulnerability: you want to find prompts that people are both willing to answer, but the ones that are the most vulnerable are the ones where people aren't willing to answer them, but they actually lead to the best conversations. So we push people's edge, weeding out the ones that don't work, like 'my go-to karaoke song,' which everyone loves to answer but leads to zero interesting conversations, and replacing them with things like 'what I'm looking for in a plus-one wedding date' or other popular ones that get people to share what's important to them.
H
Host13:18
And so, tell us some more of those good examples. Because I think you're so right that the biggest struggle people have right now is starting a conversation. They don't know what to say first. They don't want to be the person saying 'hey how are you' or 'are you stuck indoors too.' So tell us about some of those other prompts that help people start great conversations, and what is it about that question that you've understood through data and stories that has the greatest impact on starting a meaningful conversation, especially in isolation right now.
J
Justin Mcleod14:03
Yeah, so a lot of them have been in the past, but I think we have 'my ideal virtual first date' or 'my ideal first date' which helps get momentum towards meeting or video chatting. 'Two truths and a lie' ones that are interactive help as well. We just released photo prompts to guide people to choose photos that aren't just six selfies, like 'my happy place.' The real magic is that there's no perfect opening line. If there were, everyone would use it and it would get tired. The way to approach someone on Hinge is to choose something on their profile, either a prompt they answered or a photo, and comment on it. Saying something specific that caught your eye is how you get a unique conversation going. It's common sense: you'd comment on something in context if you met them out, and it's no different on Hinge.
H
Host15:30
I really like the question you mentioned of 'what would be your ideal first date' because in psychology that's forward-pacing. It puts people in the mindset of thinking in that direction, so you're already creating it in your imagination and conversation, which makes it more likely to happen in reality. I think any questions that spur action or connection are positive, especially now when all you have is your imagination. Did you see this video? I interviewed someone on Instagram live last week, Jeremy Cohen. He made a video of falling in love during quarantine. He saw a girl on a roof in New York City dancing and recording a TikTok, so he put his number in a note on a drone and flew it to her rooftop. It triggered the best love story ever. But it's that innovation and creativity and openness to finding something new at this time. What kind of pressures are you seeing on dating and starting a relationship at this time? And how are you seeing usage on the app change and dating change, especially through the use of an app like yours?
J
Justin Mcleod16:59
Yeah, it's definitely changing. Right now people can't meet up in person, so it's causing them to change their mindsets on how they use Hinge. Video first dates are about as far as you can go, and that's changing people's mindsets about the acceptability of video first dating. Up until this point, people thought it was weird or awkward, but necessity is the mother of invention. People are more open to it. Anecdotally, people almost unequivocally like the experience; it's never as awkward as they think. They're finding creative ways to do dates, like one where they instructed each other on cooking their favorite dishes. So people are getting creative with how to continue dating during the epidemic. People are taking social distancing seriously and using video dates. The messaging on Hinge is going up, and willingness to do video dates is going up. Single people are feeling alone, so they're reaching out to platforms like Hinge to connect.
H
Host18:43
Yeah, I love what you pointed out. A lot of people forget or place themselves in fear that a first date has to be staring someone in the face and having a conversation about life. When you think about that, it's pretty tough. How often do you do that with a complete stranger? What we're really searching for is shared experiences. Whether you're cooking each other something, doing a workout together, or playing a game, that kind of stuff drops the guard and helps everyone feel comfortable and relaxed. You're seeing each other in a real environment. For me and my wife, when we first started dating, we loved doing activities together like outdoor assault courses. We'd notice personality traits in a natural, organic way rather than asking 'what do you like?' or 'how do you describe yourself?'
J
Justin Mcleod19:57
Yeah, so it feels like an interview process or something. Yeah.
H
Host20:00
Exactly. We all know that interviews don't work in that format because you say what you think the other person wants to hear. When you're cooking each other's favorite meal and guiding each other through, you learn what that person is like in real life.
J
Justin Mcleod20:18
Exactly. Just like when you start working with someone, you find out very quickly whether they're the type of person you want to hire. So I think it's the same.
H
Host20:29
Yeah, that's really cool. I'm glad more people are using the app and seeking meaningful connection at this time. Tell us about the inspiration behind the app in terms of people seeking meaningful connection and you thinking that apps were letting people down. Was it because you had an incredible love life or the opposite? What led you to this idea?
J
Justin Mcleod21:02
Well, there are multiple layers. On the one hand, definitely. When Kate and I got together 5 years ago, I started Hinge back in 2011 built as just another swipe app, predicated on the belief that you just had to find the right person. But being in a relationship with Kate, I realized that you make the one. I wanted to tear Hinge down and rebuild it to help people become more vulnerable and slow down, to help make their own one. That was the initial inspiration, and that's why the app feels more connected and is the fastest growing. As that became our mission, I widened my lens and saw so many apps, not just dating apps, but social media apps designed to keep us glued to ads, not to make us feel connected. There needs to be more awareness around digital addiction and digital wellness. No one says 'I've been isolated, but thank God I have Instagram.' That service feeds on vulnerability for validation, doesn't make us feel connected. Other apps like Zoom and FaceTime are incredible technologies that allow us to continue relationships. People are starting to feel the difference between an interactive, seeing and being seen moment versus validation from a filtered version of ourselves.
H
Host23:32
Yeah, you gave a really good example earlier about how instead of just posting six selfies, you want people to show different parts of themselves. What are the other ways you're encouraging people, and what practical tips can you share to improve their success on a dating app? What are they getting wrong? When people have that limiting belief that it's not right for them, what can you encourage them to do practically to be more confident? Because it's natural to want to post the pictures we think we look best in.
J
Justin Mcleod24:32
Absolutely. And I'm not saying you should post a picture of yourself waking up first thing in the morning. Everyone wants to put their best foot forward, and I'm not against that, but I do think there's an element of showing the cracks in your personality so that you feel more human and have an in with someone. Just posting six beautiful selfies is not helping you. Other ways: explore and follow through on your matches. So many people, at the first sign of friction, move on to find more people. That leads to burnout and a sense that these are just internet people. But following through, giving people a chance, letting conversations get to 20 messages before making a decision – those strategies work. That's why Hinge has 'Your Turn,' which reminds people to send a message back. We limit the number of likes per day so you're thoughtful about who you want to see. Our algorithm shows you people you have a chance with, not just lots of hot people to get you swiping more. The app is designed to be deleted, with many ways to encourage slower, more thoughtful approaches.
H
Host26:36
Yeah, absolutely. I like those ways because online dating requires discipline. The commitment of going back and forth on messaging. I think half the battle is people feeling they're not going to be as interactive on message as they are in person. But now we're all being forced to be our most interesting selves digitally.
K
Kal Penn27:37
Everyone, it's Kal Penn. I'm the host of Earsay, the Audible and iHeart audiobook club. This week on the podcast, I am sitting down with the Ray Porter, the narrator of Andy Weir's audiobook project Hail Mary, massive sci-fi adventure about survival and science and uh what happens when you wake up alone very far from Earth.
R
Ray Porter28:01
I really had to make a decision because I caught myself getting that frog in my throat and starting to get teary as I'm narrating some of these sections and it's like, 'Okay, yo, yo, yo, is this indulgent?' And I really thought about it. I was like, 'No, at this point it would kind of be betraying the trust the author and the listener have in telling this story if I don't go through it.' But there's places in this book that deeply emotionally affected me and I left it on the mic.
K
Kal Penn28:27
That's great.
R
Ray Porter28:28
Cuz it served the story. People will say like, 'Oh my god, I cried at the end.' It's like, 'Yeah, dude, me too.' Listen to Earsay, the Audible and iHeart audiobook club on the iHeart radio app or wherever you get your podcasts.
M
Martha Stewart28:42
When Kohler, the global design leader in luxurious kitchen and bath products, came to me and said, 'Martha, we need an ambassador for our timeless, elegant, durable cast iron products.' I said, 'I'm in. Now, let me see the factory.' Weeks later, I was suited up in coveralls and work boots, walking through their Kohler, Wisconsin, cast iron foundry. I stood next to the molten iron furnace, saw the hand applying enamel, and touched the gorgeous finished products waiting to be sent out into the world. Since 1883, Kohler cast iron products have been forged and finished by the incredible craftspeople right in Kohler, Wisconsin. I'll tell you, I gained a new found respect and appreciation for Kohler's cast iron craftsmanship. So, now, I'm lending my discerning stamp of approval to my most beloved Kohler cast iron products for their durability, beauty, and timelessness. Shop my Kohler cast iron favorites curated on kohler.com. Bring the warmth, character, and enduring style of these timeless products into your kitchens and bathrooms. As the Kohler cast iron ambassador, I say, 'Long live cast iron.'
D
Dr. Laurie Santos30:04
This is Dr. Laurie Santos from The Happiness Lab, and this message is brought to you by Simple Mills. On our show, we talk a lot about strategies like temptation bundling and implementation intentions. Those research-backed ways to make good habits stick. And there's some powerful evidence to suggest that the right snack can also support the other habits you're trying to build. Take a snack like Simple Mills. Their almond flour crackers are made with almond flour, sunflower seeds, and flax seeds. Simple Mills refers to their almond flour crackers as sunshine in every bite. And there is truth to that. It's a snack that lifts you up instead of weighing you down. And if you haven't tried them yet, Simple Mills Pop-Ins are light, airy, cheese-puffed crackers made with vegetables. A quick crunch like that can reinforce the habit loop without sabotaging your energy. Find Simple Mills at your grocery store.
H
Host30:59
How have you been working at Hinge? You're probably doing a lot of interviews right now on Zoom and FaceTime. How are you finding communicating digitally different from communicating physically?
J
Justin Mcleod31:16
I think one of the biggest things is you don't have the dead time you get when hanging out with someone. If there's a pause or the end of the conversation, it's just 'okay, it's the end.' You don't just hang out like you would on a walk or a meal. There's pressure to keep the dialogue going. You don't get the full person context. As a CEO, I feel like I'm flying a little blind. I feed off the energy of the team, walking around the office, talking to people. Not being able to do that is tough. We're trying to find ways. We changed our Slack statuses to emotional states like happy, lonely, stressed so I can see if someone needs a check-in. We launched a 'warm-up' on Monday mornings at 9:30 on Zoom: a short meditation and then breakout rooms where we give prompts about how people are really doing, so they can connect as humans.
H
Host33:37
Yeah, those are great tips. I know a lot of our audience is shifting to work from home. I love the emoji idea to represent how you're feeling. How's it been for you with a 7-month-old son and your partner? How many of you are in the same home?
J
Justin Mcleod34:19
There's more. We're in upstate New York, but we usually live in Brooklyn. We got a house upstate. It's Kate, Ollie, and myself. We also brought our child care person because it was just too hard to commute.
H
Host34:40
Amazing.
J
Justin Mcleod34:40
Because it was just too hard to commute and to deal with the
H
Host34:46
Yeah. How are you finding it as a couple living at home with a young child? What are you doing as a couple and family to get through this time? I think a lot of parents find it difficult, and couples are spending more time together. What have you found in the real life home situation that's helped your relationship?
J
Justin Mcleod35:17
Yeah, building some normalcy and boundaries is really important. Like knowing when to put work away and when work is on. So, we have a
We get up in the morning, do a yoga class together, go for a walk with Ollie down to the Hudson River and back every morning. We have that morning commute moment. Then we cook breakfast, listen to the daily, that's all the news I want to know. Then we go to work for the day. We close out at the end of the day and take another walk as our evening commute. Then we hang out with each other for the rest of the night. But I've got it super easy. We're really lucky to have someone here who can help with Ollie. I work with a lot of people on my leadership team who are still in the city, commuting back and forth every day. That is a whole other league of doing double parent duty with one or two kids alone while trying to work. It's really hard. I think people are just having to step back a little bit from their work duties, which is totally fine.
H
Host36:32
Yeah.
J
Justin Mcleod36:33
Fine.
H
Host36:34
Yeah, absolutely. I think what you shared is true regardless of situation. Having some sort of rhythm and routine in the day, a change of environment, whether that's visual if you can go outdoors, or even shifting up the environment in your home, is so useful. Otherwise, being in the same room all day brings its own strain on a relationship. I've been recommending to people that it's okay to have space during the day. You don't have to sit on the same couch and do everything together.
J
Justin Mcleod37:20
No, definitely not.
H
Host37:22
You don't have to have breakfast, lunch, and dinner and watch a movie on that same couch every day. That's not healthy for any relationship. Don't feel the pressure to spend all your time together. It's okay to recognize that you have your commute, your feelings together and apart. That's really healthy. And if work has to take a backseat while you're adjusting, it's so important to make those adjustments and not judge yourself. A lot of people are feeling guilty for not being the perfect partner or parent right now.
No, I don't think anyone can be the perfect anything right now. I think a little self-compassion is needed.
J
Justin Mcleod38:12
Yeah, that's right.
H
Host38:13
You mentioned meditation there. Tell me about your journey with mindfulness and meditation. Is it a big part of your life? How long have you been interested in it?
J
Justin Mcleod38:25
15 years now, I guess. It started for me when I was going through drug and alcohol rehab and 12-step programs. That was my introduction to mindfulness and a different way of looking at the world. That eventually led to yoga, yoga teacher training, and 10-day vipassanas. I've been on that journey. Ultimately what matters is the consistency of the practice, even if it's only five minutes in the morning. But I've found that sometimes if I'm really good about the practices, they can become a distraction, a check-box thing. The practice is always being in the practice: taking a breath throughout the day, noticing when I'm agitated or going into my head, coming back down. Having a 7-month-old is like the ultimate meditation because you follow their energy. It becomes a meditation dance practice.
H
Host40:36
Yeah, that's beautiful. I couldn't agree more. It's hard when the one practice that's meant to be freeing becomes your prison. You become imprisoned to the habit and routine. It needs to give you freedom and spontaneity.
J
Justin Mcleod40:59
Yeah, you start to get an ego about it. You create rigidity, and then you've totally lost the purpose. I like being loose with it, following my energy in the morning. Sometimes I just want a cup of coffee and dive into work. It's helpful to have routines but not become religious about them.
H
Host41:31
Yeah, for sure. You said you've encouraged your team to do as well. So is there something the company does every single day or multiple times per week? How has that helped people in the company?
J
Justin Mcleod41:46
We're finding our rhythm. We just instituted a Monday morning warm-up with meditation and a personal check-in. We're offering a digital yoga class tomorrow for the first time. We're experimenting to see what works. Moments like this shake up our thinking. I'm excited to see what persists. The warm-up should become a thing. It's changed my belief in work from home. I realize you don't want to do it five days a week for six months, but certainly a couple days a week makes sense.
H
Host43:01
Speaking about that, I want to ask you about this. As an entrepreneur and founder of an app, you don't have social media or Slack or email on your phone, right? How did you make that decision and stick to it through the growth? How useful has it been?
J
Justin Mcleod43:40
Insanely useful. I don't think there's ever an easy time to do it. Now I don't even think about it. It's just my routine. If I have Slack and email on my phone, I get into reactive mode, responding to incoming messages. I don't give myself room to think bigger about strategy. I've never been a social media person, but I was addicted to Slack. I'd rather do it in bulk once or twice a day. It allows me to be in proactive mode. Waking up and journaling instead of reading Slack and news completely changes the trajectory of my day.
H
Host45:20
Yeah, it sounds like a small move. I didn't have a social media account until 2014. Now my work exists on every platform. I've trained myself to not wake up to my phone and not go to sleep to my phone. I remember locking my devices in my car to build that habit. Now I wake up naturally. The clarity you feel from not being reactive is incredible. I totally see why as a founder it's a brilliant decision. Hopefully it will help more founders and CEOs recognize that it's not business critical to have it on their phone.
J
Justin Mcleod46:42
No, it's really not. It just takes a moment to align around service level agreements for different forms of communication. People know that email for me is 24-hour response, Slack is 4 to 6 hours, and if you really need me urgently, text me. I don't get that many texts. There aren't that many things that can't wait a few hours.
H
Host47:23
You said one of the most important skills of an entrepreneur is resilience. Right now, people really need that skill because everyone's resilience is being tested. Tell me about a time when your resilience was massively tested and you started to realize its value.
J
Justin Mcleod48:09
Managing the turnaround reboot in 2016 was really tough. We had to let go half the company. I told the team I believe there is an answer but I don't know what it looks like. It took months. When we still didn't have an answer by June, it was very stressful. I felt like Moses leading people around the desert. The existential threat that it could all fall apart was incredible stress. That's when routines really serve you. They widen context so your ego doesn't become too identified with the project. I was literally feeling suicidal at points. The morning journaling, yoga, reminding myself I'm a human with a body, taking a moment - those practices become a literal lifesaver. Having routines during high stress is the key to resilience.
H
Host50:38
Yeah, I think that's going to help a lot of people right now. Many have had to let go of half their teams or feel their business could disappear. It's not unnatural to get negative thoughts and fall into depression. Your choice and resilience will push you toward good habits. You will fall into a habit during tough times, so find the fight to push yourself toward positive habits. It's incredible.
J
Justin Mcleod51:40
Well, I left out the best habit I've learned more recently. Ironically for someone with a connection app, but reaching out to people. As a sole founder, I would meditate and journal, but reaching out to someone is something so few of us do as a stress reliever. Having someone you can be real with, not needing to look cool, just listen. I have a men's group I meet with every Monday night where I can really drop in and check in. That is one of the best routines during this time.
H
Host52:39
Yeah, that's amazing. I'm glad you highlighted that. You can become so stoic and believe you have to deal with all your issues alone. Especially now, the need to reach out to someone you can be honest with is real. Please take that advice.
J
Justin Mcleod53:25
Absolutely. If you're bad at it, make it a daily habit until it becomes natural. I have a friend Jared who every morning sends a message of gratitude to some random person in his network. It starts a conversation and tells them what he appreciates about them. He's one of the happiest, most connected people I know, probably because of that.
H
Host53:55
Yeah, I love that. Who doesn't like receiving a message of gratitude with no strings attached? Most people reach out with a specific request or agenda. When someone proposes something with zero agenda, it's so fresh. That's the best feeling. It's more meaningful than any deal.
Tell us about this 17- and 5-year relationship journey with your partner right now.
J
Justin Mcleod54:58
We met in college. Her first day, my first day of sophomore year. I had just gotten out of rehab, I was a crazy party kid. She was a never-been-kissed girl from Catholic school. We had a spark but were on and off through college because I wasn't ready to be with someone. We broke up at the end of college, and 8 years went by. During that time, I started Hinge because I thought I'd never find someone as great as Kate and I screwed it up. Four years later, I still hadn't found the one. A writer from the New York Times with a parallel story told me to reach out if she wasn't married yet. She was engaged to another guy in Switzerland a couple months before the wedding. I flew over and asked her to call off the wedding and move back with me. She did. That's the short version. It became a Modern Love column and then an episode on the Amazon series with Dev Patel playing me, which was surreal.
H
Host57:08
That's awesome. Everyone loves hearing about a love story. I'm glad you're using technology to create meaningful connection. What is your hope for people who approach an app like Hinge? How should one approach it? The intention and approach are so important.
J
Justin Mcleod58:14
There's a study about lucky versus unlucky people. They were handed a newspaper to count photos, and lucky people averaged 3 seconds because on the second page it said in big print how many photos. Unlucky people were so narrowly focused they missed it. Many approach dating with narrow definitions: this type of person, this feeling, this way. When you put everything in a narrow box, you set yourself up for failure. Open mindset, not clear definitions. People who set hard preferences on age, ethnicity, etc., end up with someone outside those preferences. The biggest thing is not thinking you know what you want. Allow yourself to be surprised. Treat every connection as a who-knows-what: maybe a best friend, a business connection. If it's either the one or garbage, that leads to a lonely existence.
H
Host1:00:44
I love that. We write our story before we fall in love. We try to find the version that matches that version, but it's impossible. Letting yourself find someone creates its own story. Justin, this has been great. We end every episode with two segments: fill in the blanks and the final five. So fill in the blanks: I read a sentence and you fill in the last word. The most important decision we make is...
J
Justin Mcleod1:01:45
the person that we choose to spend the rest of our lives with.
H
Host1:01:50
If you want a thriving relationship, always...
J
Justin Mcleod1:01:56
show up with honesty.
H
Host1:01:58
Only stay in a relationship with someone that...
J
Justin Mcleod1:02:04
loves you for who you are. Not who you could be. Don't date someone's potential.
H
Host1:02:15
Lack of connection makes us...
J
Justin Mcleod1:02:22
crave validation.
H
Host1:02:25
All great dates start with...
J
Justin Mcleod1:02:28
an opening line. Every great journey starts with the first step.
H
Host1:02:41
Awesome. This is your final five. These questions have to be answered in one word to one sentence maximum. If you could create a law that everyone in the world had to follow, what would it be?
J
Justin Mcleod1:03:13
When arguing with someone, you have to state their case first.
H
Host1:04:15
That's a great answer. Second question: What have you been chasing in your life that you no longer pursue?
J
Justin Mcleod1:04:33
Other than validation. The need for more and more people to like me and tell me I'm okay, this feeling of needing to belong.
H
Host1:04:49
What do you feel is the biggest misconception about your app?
J
Justin Mcleod1:04:57
That we're just another dating app. We approach it from a different perspective. Our top metric is how many great dates our users are going on each week. We do everything to increase that number versus growth, retention, engagement.
H
Host1:05:20
Yeah, the biggest question is 'Can you find real love on an app?' You must get that all the time. To me it's like, why not? There are so many random places people connect.
J
Justin Mcleod1:05:45
The answer is unequivocally yes. More people meet on apps than any other way now. It's just the beginning of your relationship. The rest is up to you.
H
Host1:06:07
Awesome. Two last questions. What is the one thing you believe 100% when it comes to dating that others disagree with you on?
J
Justin Mcleod1:06:16
That it's not the person, it's the skills. The relationship skills you have. That's probably the biggest.
H
Host1:06:29
And the fifth and final question: What was your biggest lesson learned from the last 12 months of your life?
J
Justin Mcleod1:06:42
I've learned how to be a coach. To help other people get to the right answers versus try to get there myself. I was more of a critic and debater. The value of coaching is infinite.
H
Host1:07:16
Thank you so much, Justin. I hope many of you will check out Hinge. Thanks, Justin. Did I not ask you anything you want to share with my audience?
J
Justin Mcleod1:08:05
The last thing on my mind is that this is a difficult time, but Hinge is hiring. We have about 15 open roles in New York, from engineers to product designers to content moderators. Check out our jobs page.
H
Host1:08:32
Amazing. Please go check that out. Thank you.
N
Narrator1:08:59
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