William Rhodes2:42
Good morning and thank you for joining us on AutoZone's 2020 second quarter conference call. With me today are Bill Jones, Executive Vice President and Chief Financial Officer, and Brian Campbell, Vice President Treasurer, Investor Relations, and Tax. Regarding the second quarter, I hope you had an opportunity to read our press release and learn about the quarter's results. If not, the press release along with slides complementing our comments today is available on our website at www.autozone.com under the Investor Relations link. Please click on quarterly earnings conference calls to see them. Starting this morning, I want to thank all AutoZoners across the entire organization for their hard work and dedication to delivering great customer service in light of a challenging sales environment this past quarter. As I mentioned on our last conference call, weather during our second quarter each year can be volatile and can significantly impact our performance. Coming off a strong fall selling season having delivered 3.4% same store sales in Q1, we were confident in our ability to execute but remained cautious heading into our second quarter. And as has been widely reported, the winter weather was much milder in our second quarter than last year. While our sales were certainly meaningfully below plan and our expectations to deliver both net income and EPS at the level we were, what's commendable is that we have an amazingly simple business yet it has to be executed every day at a very high level across more than 6,400 locations in multiple countries and geographies. In order to make everything work, this is where our culture continues to guide and differentiate us. This past quarter we continued to focus on our key initiatives, not the least of which included incremental inventory placements, mega hub rollouts, ongoing enhancements to how we engage digitally, interact with our commercial customers, and the rollout of our updated retail POS system. We feel both our store presentation and customer service is second to none in our space, but I can also tell you with full certainty we are happy to put this quarter behind us and focus on delivering materially better sales performance for the remainder of the year. In providing a little more color this morning, I'll talk about the monthly sales cadence, regional sales performance differences, retail versus commercial, and lastly merchandise categories impacted by the quarter's results.
In regard to cadence for the quarter, as we completed the first two-thirds of our quarter, our same store sales were positive but certainly below our plan and expectations. As you will recall, in the prior year the winter weather was also mild until the last two weeks of our quarter when the polar vortex arrived. As we were comparing against a mild winter with another one, our same store sales were positive, but our two-year growth was considerably softer than it was in our first quarter. At the end of this quarter, as we compared against the severe winter weather last year, our performance compared to last year was very poor, with combined same store sales down 6% for the last two weeks. However, on a two-year comp store basis, the last four weeks of the quarter were substantially stronger than the first two-thirds of the quarter. Unfortunately, as we have stated many, many times, the timing of our second quarter can result in quite volatile sales performance both good and bad, and the timing this year couldn't have been much worse. In the end, weather impacts normalize over time and our focus is on our long-term performance. Our performance was particularly soft in the Midwestern and Northeastern markets, where same store sales ended 580 basis points lower in these northern markets than in our remaining markets, and an even larger 1,700 basis points lower than the remaining markets over the last two weeks of our quarter. Our sales falloff was more pronounced for our DIY business than commercial, but we certainly saw the trajectory of our business slow during this timeframe for both businesses. With over 25% of our sales coming from our Midwestern and Northeastern markets, we could not make up for the sales shortfall from these areas from sales in other markets. Regarding merchandise mix during the quarter, our cold-weather businesses, think batteries, antifreeze, and seasonal fluids, were down materially. In total across retail and commercial combined, these categories are significant businesses for us particularly in the winter, and they were our worst performing categories. Combined they were down more than 9% on a same-store basis across the country for the quarter, and were both down north of 20% in the last two weeks of the quarter. The testament to our team is how resilient our model is during changes in performance during certain periods. With a very challenged sales environment, our team delivered 2% growth in revenue and grew earnings per share 7.8% for the quarter. This clearly didn't meet our expectations or aspirations, but was impressive nonetheless. Our financial model allows us to generate cash flow and EPS steadily. I'm very proud of how diligent our organization is in all business climates. During the quarter, our market share, based on the data available to us, was slightly positive through the end of January. While our sales performance for Q2 was comfortably below our plan and expectations, we haven't seen any material changes in the market or industry drivers beyond weather. We are excited to enter our third quarter, where we begin to get our robust selling season which is starting in earnest right now as federal tax refunds begin to reach our customers. We have had mild winters in the past, but each cycle is different. This year, we expect and are initially seeing a now-normalized tax refund season. We believe both our retail and commercial businesses will improve from this quarter's results. We're also doing some great things that will benefit sales over time. Our mega hub store rollout continues, along with key investments in technology. We believe these areas of investment allow us to further differentiate our offerings from our competitors or to close competitive gaps that may exist, allowing us to accelerate further in our industry. We opened two more mega hubs this quarter and now have 39 locations. Our mega hubs provide deep, very deep local market coverage for hard-to-find parts. This is critical to both of our sectors but particularly important to our commercial business. And our store and commercial systems have and will continue to receive enhancements this year, making it easier for our customers to do business with us while simultaneously making it more efficient for our AutoZoners. As we hit our all-important sales season, our stores look great and our AutoZoners are doing an excellent job focusing on customer service. We believe we are ready for the remainder of the year.
To provide specifics on the quarter, our total sales grew 2.6%. This compares to last quarter growing at 5.7%. Our DIY sales were comp down versus last year while DIFM sales were up 8.2%. In total, both of these numbers were negatively affected by the calendar shift causing a 63 basis points headwind for the quarter. Regarding our domestic commercial business, we were up against 12.9% growth in the second quarter last year and a harder comparison to last quarter, but we expected we could reach positive double-digit growth. While we did not achieve our targeted double-digit goal for the quarter, we feel our team across the organization, from our sales team to our operators, merchants, technologists, marketers, credit team, and on and on, have really bought into providing a compelling, differentiated, comprehensive experience for our customers. So with that approach, we will continue to be rewarded with incremental business in the marketplace by our customers. While we remain smaller than many of our peers in absolute sales volume, our growth rate has been very robust, growing significantly more than industry growth rates. This growth has come from a combination of many initiatives that have been in development for years, including inventory assortment improvements, hub and mega hub store expansions, the ever-strengthening reputation of the Duralast brand across our professional customer base, technology enhancements, increased engagement of our very strong store operating teams, and tremendous efforts on the part of our entire sales organization to effectively convey our value proposition. We also grew our commercial sales per store at a mid-single digit rate versus last year's second quarter. Although we are averaging fewer annual program openings as approximately 85% of our stores already have a program, the programs we have open continue to produce for us. We averaged $9,400 in weekly commercial sales per program this past quarter, up 5% over last year. We have grown our sales with mature customers and mature programs at a substantially improved growth rate the last two years versus previous years, indicating our offerings, product coverage, customer service, and ability to enhance the customers' overall shopping experience are improved and have been recognized and rewarded by our customers. Finally, our up and down the street business, otherwise known as independent repair shops, grew faster than our overall commercial business, indicating that the improvements we are making are broad-based across different geographies and customer types. Our AutoZoners' confidence regarding the commercial business continues to increase, and this will continue to have a very positive impact on the business. We believe there remains considerable growth opportunities for us in commercial as our customers are appreciating our new and enhanced offerings.
Regarding our domestic DIY business, regionally we did better out west, with the Northeast and Midwest performing quite poorly versus last year. As we reminded folks on our last quarter's call, the second quarter is always our most volatile quarter from a sales perspective, both positively and negatively, but over time weather effects normalize, as does our sales performance. In regard to modeling for the upcoming quarters, we feel there are enough tailwinds within the business that we are planning for sales growth from here for the remainder of the year. We also expect that as our initiatives roll out across the chain for both DIY and DIFM, they will add to improved sales performance. In regard to our technology investments, we've invested a great deal in both operating and capital expense to benefit our DIY and DIFM businesses. Recently we rolled out our entirely newly developed POS system to our stores. This new system leverages new architecture and technologies that will expedite retail sales transactions by making the workflow more succinct and logical with touchscreen capabilities, and allowing us to make future enhancements much quicker as we replace some very old legacy code. We've also done some important work behind the scenes that should help increase our agility by updating our store operating system and implementing a new human capital management system. We are also investing a great deal in our commercial systems, and as we continue to test these new technologies, we remain confident that allowing our customers easier means of doing business with us will help commercial continue to grow at an accelerated pace for the future. On our last quarter's call, we highlighted what we were seeing with tariffs. We noted that as a result of tariffs, we expected to have a higher amount of inflation in our cost of goods on a SKU-by-SKU basis than we had in the past. In past years it was common for us to have deflation at the cost level, but due to tariffs we began to see costs rise. As the tariffs were introduced, we began to pass those costs on to our customers through higher retail prices. We were also successful in negotiating with certain vendors to share the costs from the tariffs. However, we did have to incur some price increases as certain tariffs are considerable in particular product lines. We intentionally passed those costs along through higher retails in tranches as we absorb those costs through our weighted average cost accounting methods. At this point, we are not planning for any further tariffs on goods imported from China, and in fact we are trying to get tariffs reduced by applying for relief through the U.S. Customs Office. Today's tariffs and their impact on our costs and retails have been manageable. As we begin to lap the tariff cost and commensurate retail increases we implemented last year, we've been asked about the impact this will have on same-store sales. While we do not expect to incur the same like-for-like SKU inflation as in the past year, we don't believe that tariffs were a material net benefit over the last year, nor do we think there will be a significant headwind for the next 12 months.
At this point, I'd like to talk about any disruption we may be seeing from the ongoing coronavirus epidemic. While we have not experienced disruption thus far, we must and are being diligent. We have created a contingency plan for each merchandise category sourced from China. Our teams have done a wonderful job planning for potential scenarios. At this point, we have nothing substantial to report, but the longer this outbreak lasts, the more impact on our sales and the overall retail industry. It is currently a very fluid situation as many of the factories have just begun to reopen after an extended Chinese Lunar New Year holiday. Some are coming back online quickly while others quite slowly, and certain of them haven't come back online yet. The next few weeks will be critical. Turning to our omni-channel efforts, we continue to invest in our strategy to enhance the customer shopping experience by meeting customers when, where, and how they want to shop. We have initiatives in place to improve our in-store systems and websites autozone.com, autozonepro.com, mobile apps, Duralast parts, and alldata. We continue to see growth in website traffic and rapid growth in ship-to-home, next-day delivery, and buy online pick up in store sales. But omni-channel still represents a very small percentage of our business, typically below 5%. We continue to see buy online and pick up in store as our largest omni-channel business, with this mix of omni-channel total sales over 40% and higher than last year. Our BOPIS model continues to grow faster than our ship-to-home business, highlighting the importance of our high-touch operating model. Our customers place a high value on the trustworthy advice our AutoZoners deliver to them. Regarding our annual operating theme for 2020, '40 Years of Wow Service', we continue to push for a relentless focus on what matters to our customers: exceptional service, fast deliveries, high quality parts and products, trustworthy advice, and flawless execution across the enterprise. We continue to identify and remove all redundant or non-customer-facing activities for our store AutoZoners. By removing or streamlining these tasks, we know we can improve our service levels of customer service. This will continue to be a major focus for us for the balance of the year, along with improving our parts availability and assortment. We continue to manage this organization to provide exceptional service for our customers, provide our AutoZoners with a great place to work with substantial opportunities for advancement, and work to ensure we provide strong returns for our shareholders. In summary, while we were not pleased with our top-line performance, we were pleased with our operating performance and remain encouraged with our industry strength in both DIY and DIFM and our prospects for the remainder of the fiscal year. We believe macro factors such as relatively low gas prices and increasing miles driven remain largely in our favor. We remain committed to growing our market share in both DIY and commercial.
Now let me provide more detail on what we accomplished during the quarter. For the quarter, we opened 25 new stores in the United States and our commercial business opened 25 net new programs. Currently, 85% of our domestic stores have a commercial program and the vast majority of our international stores have a commercial program. During the quarter, we continued to expand our international footprint, opening two new stores in Mexico and one in Brazil. We should once again highlight another strong performance in return on invested capital as we were able to finish our second quarter at 35.3%. We continue to be pleased with this metric as it is one of the best in all of hardlines retail. However, our primary focus has been and continues to be that we ensure every incremental dollar of capital that we deploy in this business provides an acceptable return well in excess of our cost of capital. It's important to reinforce that we will always maintain our diligence regarding capital stewardship as the capital we invest is our investors' capital. Before I pass the discussion over to Bill Jones to talk about our financial results, I'd like to again thank our AutoZoners for their efforts to deliver great service to our customers and solid financial results for the second fiscal quarter of 2020. Now I'll turn it over to Bill Jones.