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Elie Maalouf
Chief Executive Officer, InterContinental Hotels Group PLC

IHG CEO discusses how GDP and the middle class drive travel demand and growth

📅 Jun 07, 2025 Yahoo Finance 8 MIN 14 SEGMENTS · 2 SPEAKERS
Summer travel demand is holding up as consumers keep booking despite economic uncertainty. Elie Maalouf, CEO of IHG Hotels ...

Questions asked in this interview

5
  1. 1:39And how are you kind of communicating with customers the value-add from the IHG perspective?
  2. 3:02How are they really being discretionary about some of those dollars that they're spending?
  3. 4:24And do you anticipate that you'll need to purchase other smaller players out there to add into that pipeline, or is that something that you view as having the cash, the capital right now to invest further in and homegrow those?
  4. 6:24... be a little bit more apprehensive to travel to certain parts of the world knowing that their countries are in negotiation and there might be less favorability about how they are received when they go to certain regions of the world?
  5. 7:46And so, lastly, I guess, are the bookings right now going forward looking more like the slump that you mentioned in March or the rebound that we saw in April?
Brad 0:00 ↗
Macroeconomic uncertainty is weighing on consumer sentiment. Data shows it isn't hurting most Americans' summer travel plans. Deloitte's latest report finds that 53% of respondents plan to take leisure vacations this summer, up from 48% in 2024. So, we want to get the inside scoop, the real pulse of this business from Elie Maalouf, who is the CEO of IHG Hotels and Resorts. Great to have you here in studio. We know that the company is the parent behind these major brands like InterContinental, Regent, and of course Holiday Inn and Kimpton, which I've had the opportunity to stay at a few times. Great properties there. Just take us into the pulse of what you're seeing among consumers right now amid this summer travel season that's just kicking off.
Elie Maalouf 0:45 ↗
Well, thanks Brad. It's great to be with you. You know, the amazing thing about travel is despite uncertainty around the world, you may have trade tensions and some turbulence across many different sectors, travel continues to grow. The predictions are for travel to increase domestically in the United States this year over the summer. UN Tourism just reported last week that international travel in Q1 of 2025 was up 5% over 2024. I mean, this is despite all the tension out there, 5% growth. Now, they may be going to different parts of the world, but people are moving, people are traveling. Business travel is back up, groups and meetings travel is back up. The World Travel and Tourism Council reported that last year was a record year for global travel and tourism. This year is going to be another record year. Uncertainty is the only thing we can be certain about, Brad. It's always going to be there, but people love to travel.
Brad 1:39 ↗
When you hear from customers who you're engaging with and their accommodations, which are a core part of their travel plans here, there's typically kind of two frames of mind that they're working through right now. And it's either do I stay at one of the historic hotels, resorts that I've accumulated so many points at, or do I stay at a home listing type of opportunity. And how are you kind of communicating with customers the value-add from the IHG perspective?
Elie Maalouf 2:08 ↗
Look, we have 145 million members in IHG One Rewards now. Up nearly 50% since five years ago, and it's growing double digits a year. These are people that want to travel with IHG's 20 brands, 6,700 hotels around the world. Another 2,300 we have under development. Shared home rentals is a real business, been around a long time. Used to be just, you know, friends talking to friends or people looking in the newspaper and finding that shared home rental. So, it's not a new business. It's just now on technologically advanced platforms and doing quite well. They're kind of different businesses, right? They've prospered over the last 10 years and hotels have continued to prosper. So there is some concentric overlap in some places, but you go to London, you go to New York City, you go to Paris, you go to Miami, you go to Tokyo, hotels are busy, hotels are full, and shared home rentals are doing well. It's really not competing in the same sphere for consumers right now.
Brad 3:02 ↗
Is this a consumer on aggregate that is trading down in their type of accommodation experience? How are they really being discretionary about some of those dollars that they're spending?
Elie Maalouf 3:14 ↗
We get that question a lot because there's a lot of talk about, you know, the consumer mindset, the consumer sentiment. There are two sort of hard to reconcile things going on right now. Consumer sentiment surveys, except for the one that came out last week in the US, have been down. Consumer spending has been up. Why? Unemployment is low, employment is strong, job reports continue to be strong, GDP continues to grow, bank balance sheets, corporate balance sheets, and residential home balance sheets are in good shape. Real wages are growing. So in general, the consumer behavior is actually much better than what they say their sentiment is, which is really what we want to see. And then when we look through our portfolio, we actually don't see the trade down. We see our upper end, our luxury and ultra luxury doing very well. We see our everyday travel, Holiday Inn Express, Holiday Inn, Avid, Atwell doing very well. If you look at our first quarter revenue report that we put out at the end of the first quarter in April, what did we see? We saw 7% RevPAR growth at InterContinental. We saw three and a half percent RevPAR growth at Holiday Inn Express. Both ends doing pretty well.
Brad 4:24 ↗
And so when you think about some of the brands that our viewers see up on screen just a moment ago, if we could toss that back up, as you think through the pipeline that you have right now, and this is something that we hear from a lot of different hotel management firms and companies and accommodations businesses is how many rooms they have in pipeline and adding to the capacity. What's that look like for IHG? And do you anticipate that you'll need to purchase other smaller players out there to add into that pipeline, or is that something that you view as having the cash, the capital right now to invest further in and homegrow those?

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APA, MLA, BibTeX
APA

Maalouf, E. (2025, June 7). IHG CEO discusses how GDP and the middle class drive travel demand and growth [Interview transcript]. Yahoo Finance. CEOInterviews.AI. https://ceointerviews.ai/interview/1173552/

MLA

Elie Maalouf. "IHG CEO discusses how GDP and the middle class drive travel demand and growth." Yahoo Finance, 7 Jun. 2025. Transcript, CEOInterviews.AI, https://ceointerviews.ai/interview/1173552/.

BibTeX
@misc{maalouf2025_1173552,
  author       = {Elie Maalouf},
  title        = {IHG CEO discusses how GDP and the middle class drive travel demand and growth},
  howpublished = {Interview transcript, Yahoo Finance. CEOInterviews.AI},
  year         = {2025},
  month        = {jun},
  url          = {https://ceointerviews.ai/interview/1173552/},
  note         = {Speaker-attributed transcript with timestamps}
}