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Sameer Nigam
CEO & Co-Founder, PhonePe

PhonePe Completes 10 Years: Sameer Nigam Reveals What’s Next for the Fintech Giant | GFF 2026

📅 Sep 18, 2026 News18 India 25 MIN 6881 VIEWS 33 SEGMENTS · 2 SPEAKERS
PhonePe Completes 10 Years: Sameer Nigam Reveals What’s Next for the Fintech Giant | GFF 2026 मुंबई में ग्लोबल फिनटेक फेस्ट 2026 में PhonePe के मैनेजमेंट से बात PhonePe App को 10 साल पूरे होने से लेकर नए प्रोडक्ट तक... PhonePe के CEO और को-फाउंडर समीर निगम से श्रेया ठाकुर की खास बातचीत #phonepe #deepagarwal #globalfintechfest #gff2026 #upi #upipayment #upinews #upitransaction #onlinepayment #digitalpayment #digitalpayments डाउनलोड करें News18 ऐप और खबरों से जुड़े रहें। 👇 वेब डाउनलोड लिंक: https://news18.onelink.me/dEOX/igfbytx iOS यूज़र्स: https://www.news18.com/app/ Android यूज़र्स: ht...

What Sameer Nigam said

Written from the verified transcript and checked against it. Every figure links to the moment it was said.

Sameer Nigam, CEO of PhonePe, discussed the company's 10-year journey, launched on August 28, 2016, emphasizing that its 700 million users and 50 million merchants are byproducts of a vision to provide equal access to financial services for a billion Indians. He highlighted initiatives for underserved groups: UPI Circle for family payments, international UPI in nine countries, and the newly launched feature phone payments via SMS (UPI 123 Pay) in partnership with Nokia, HMD, Lava, and Itel. Nigam discussed PhonePe's data initiative, Pulse and Pulse Pro, emphasizing anonymized and aggregated data. He attributed PhonePe's early growth to demonetization, taking four months to reach 10 million users. He also mentioned a Visa partnership enabling NFC-based tap payments and phone-based card acceptance for merchants. He said the next 10 years will focus on solving India's credit problem, noting they could have started lending earlier.

Key takeaways

  1. PhonePe launched feature phone-based payments using SMS protocol last month, first UPI app to do so, going live with Nokia, HMD, Lava, and Itel phones.
  2. Demonetization was the key moment that propelled PhonePe's growth, taking 4 months to reach 10 million users.
  3. PhonePe partnered with Visa to enable NFC-based tap payments and phone-based card acceptance for merchants without POS devices.
  4. The next 10 years will focus on solving India's credit problem by reducing distribution costs and ensuring credit reaches all.
  5. PhonePe's data shows 40% of Indian feature phones have a camera, enabling scan QR payments on those devices.

Numbers and commitments

FigureWhat it refers toTypeAt
700 million Registered PhonePe users. metric 1:29
50 million PhonePe merchants network. metric 1:29
1,130 billion Payment transactions on PhonePe. metric 1:29
February 2023 First UPI app to launch international payments. timeline 4:28
40 million Indians traveling abroad every year. metric 4:28
250 million Indians still on feature phones. metric 5:25
40% Indian feature phones with a camera. metric 6:43
10 million Users reached in 4 months after demonetization. metric 13:37
100 billion Transactions used in Pulse data. metric 10:02
1 lakh Level of data aggregation for Pulse. metric 18:40

Chapters

  1. 0:0010-year journey and vision
  2. 2:26UPI for all: unlocking segments
  3. 4:28International payments and feature phone UPI
  4. 8:00Financial services and data sharing
  5. 10:02Pulse and Pulse Pro data initiatives
  6. 12:56Early challenges and growth moments
  7. 14:24Product decisions and feature phone rationale
  8. 15:19UPI 123 Pay and customer trust
  9. 23:52Future roadmap and credit focus

Questions asked in this interview

9
  1. 12:56The very first question: in these 10 years, if you look back, what was that one moment or a long period that brought PhonePe to this milestone?
  2. 14:24From UPI to lending, insurance, gold, and now credit cards, how do you decide what the next unlock will be?
  3. 15:19Why is there a need for no internet?
  4. 16:28How did you think that PhonePe would be sitting and scanning anywhere and making payments?
  5. 18:23How are you maintaining the balance?
  6. 20:04Sameer, how are you looking at the competition and what are you doing differently?
  7. 21:34So what is this Visa product?
  8. 23:20Any decision from the early days that you would have taken differently?
  9. 23:52Where do you see yourself in the next 10 years?
Narrator 0:01 ↗
[Music]
The seventh edition of the Global Fintech Fest is currently underway at the Jio World Convention Centre in Mumbai. Right now, I am standing at the PhonePe booth, and PhonePe also has an interesting story. This company, which started in 2016, is celebrating its 10-year journey today, and the figures themselves tell the story of its success. Let me present the figures to you. More than 700 million registered users and a network of more than 50 million merchants that has reached every corner of India. So, PhonePe is celebrating its 10 years, and today the theme at the PhonePe booth is 'Unlocking'. Unlocking what? That is, unlocking financial services for every citizen. Whether it is UPI 123 Pay, which has connected feature phone users without internet to UPI, or the facility to invest with just ₹10 in Gold, Silver, and now Platinum, or making credit accessible through credit cards and loans. PhonePe is fully engaged in its effort to reach finance to every class.
[Music]
[Music]
Sameer Nigam 1:29 ↗
Over the past 10 years since we launched on August 28th, 2016, our story has been told mostly in terms of numbers, ever-growing numbers, very large numbers: 700 million users, 50 million merchants, a staggering 1,130 billion payment transactions. And we are proud of the numbers, we are very proud. But the numbers don't define us. These numbers are merely the byproduct of a much larger and consistent vision. And our stated vision is to unlock and liberate the progress of a billion Indians by providing everyone equal access to financial services, digital payments, and digital products. So let me first get started by talking about unlocking UPI for all.
UPI, as everybody knows, is a homegrown network designed for all Indians who have an Indian SIM on their mobile phone. And they need to own a smartphone. And that revolution has been well documented. But what about the other half billion people? What about the people who still don't have a bank account, are Jan Dhan and Jeevan Jyoti account holders, or kids who are still too young to own a bank account? What about the 100 million diaspora, the NRIs and the NRO accounts where people are living abroad but don't have an Indian mobile number? And what about the 200 to 250 million Indians that actually don't even have a smartphone yet? These are the products that we talk about much less. But these are equally important if we really want to solve for a billion Indians.
I am proud to report that over the last 10 years, we have solved uniquely for each of these cohorts of people. We launched what's called UPI Circle for family payments for family members who have a smartphone but don't have a bank account and don't want to transact using their bank account for whatever reason. UPI Circle allows my driver to go to a petrol pump, scan a QR, and allow me to make the payment. UPI Circle allows my teenage kids to roam freely around Bengaluru city, knowing that when needed, if they need to scan a QR code and make a payment, dad and mom can make the payment. UPI Circle allows my 75-year-old mother to make sure that I can make payments for her remotely if she is not sure if they are safe online.
India is coming of age, and we have to solve two different problem statements. We had to solve for Indians who are traveling abroad in large and larger numbers. 40 million Indians travel abroad every year, and as the honorable Prime Minister mentioned yesterday, it is our job to try and make sure we can use our UPI and transact abroad with the same convenience that we can transact within India. We also have a lot of NRIs who have bank accounts in India and want to pay for different goods and services for their family members in India. And I am proud to report that PhonePe has been at the frontier of all the launches in this regard. PhonePe was the first UPI app to launch international payments for Indian consumers on the UPI rails as far back as February 2023.
Over the past three years, happy to report we are now live in UAE, Singapore, Mauritius, Nepal, Bhutan, Sri Lanka, France, Qatar, and Cambodia. And hopefully, over the next decade, this list increases exponentially. But that's for those of us who are traveling abroad with smartphones. What about the 250 million Indians who are still on feature phones? How do we solve for their inclusion? How do we solve for their ability to make digital payments? I am very happy to report that last month, in tandem with our 10th-year anniversary, we became the first UPI app to have launched feature phone-based payments using the SMS protocol. It's the first of its kind secure payment solution in the world. I am proud to announce that for the launch, we have already gone live with Nokia, HMD, Lava, and Itel phones. We will start distributing the PhonePe UPI 123 Pay app in September and November respectively. With this, we hope to be omnipresent on all new feature phones sold in India for UPI payments.
As I mentioned, this took a couple of years of R&D along with NPCI and the OEMs to make sure we have encrypted with safe payment solutions over the SMS gateways. And we have managed to enable peer-to-peer transfers to any mobile number and any number on your contact book to a UPI ID. We have enabled mobile recharges. We have enabled people's ability to share their QR and start receiving money from anybody else, whether on a smartphone or a feature phone. 40% of Indian feature phones today have a camera. We have enabled scan QR-based payments for all of those feature phones. You can check your bank balance, you can check your transaction history, and very soon we will be rolling out bill payments for the circle based on your SIM number. Plus, the first-ever voice-enabled AI-powered helpline in English and 12 languages to help the consumers understand how to get onboarded and how to use the app safely.
Of all our launches life till date, this is one I am personally proud of because this truly enshrines our principle of leaving no one behind. 'Sabka Saath, Sabka Vikas' as they say. Without the feature phone audience, UPI would not get to a billion people. We are making that possible. So that's the payment story. Now let's talk about financial services. I will start with our savings and insurance story. Yesterday, the honorable Prime Minister talked about the need to solve for savings for all Indians. Historically, whether you thought of mutual funds, you thought of the stock market, you thought of life and health insurance, it was something that the haves could get access to and the have-nots were left out. That's no longer the case.
Over the last 6 to 8 years, PhonePe has taken a very conscious and deliberate lead in launching financial products for all Indians with a very deep emphasis on affordability. Last but not least, 10 years ago when we were starting out, we used to be told that India is a data-poor economy. It was when we were launching PhonePe, it was hard to find market data about how large the Indian payments ecosystem really was. Few supportive data points available. But over the last 10 years, the hundreds of billions of transactions across the entire population have allowed India to not just grow its data footprint, but today it is one of the richest and data-richest countries in the world.
And we have taken it upon ourselves as PhonePe, as a beneficiary of the DPI called UPI and Aadhaar and beyond, to give back. So six years ago, we launched Pulse, an open-source website where we took all of our 100 billion plus transactions, anonymized and aggregated them with another Indian startup called MapMyIndia, and put them up on pulse.phonepe.com. You can see all of the Indian consumer payments activity, quarter by quarter, category by category, pin code by pin code. This data is available on GitHub. And I am proud that over the last six years, we have personally presented these data cuts to the government, to our regulator, to the IMF, to the World Bank members, to the Gates Foundation, and local academic institutions.
Pulse has got featured in the monetary policy from the honorable Reserve Bank. It has got mentioned in multiple economic surveys. We recently signed an MOU with the Ministry of Electronics and IT. We are doing work behind the scenes with the housing and planning commissions. We are very happy to give this data back because the next wave of startups in India should start with a leg up in terms of knowing what's actually happening in the market. But the private sector as well can benefit significantly from sharper data insights. And for them, we recently launched Pulse Pro, which is a commercial arm of the Pulse initiative, which allows businesses, brands, marketeers to plan their distribution and launches and scale deep into the country based on the data.
The payments data activity of India in closing the past 10 years has been incredible for us as a company, as an ecosystem. The past 10 years have brought half a billion people into the formal financial systems. But the next 10 years promise so much more, from the expansion of digital payments to reach a billion Indians, to financial services for all, business solutions for every small business, and data availability. We are excited about the inflection point that the economy is in. But 10 years ago, everybody was wondering whether an Indian startup which is launching its app for the first time on an Indian network that was launching for the first time could ever succeed in a globally competitive market.
Narrator 12:56 ↗
At the seventh edition of the Global Fintech Fest, I am present at the Jio World Convention Centre in Mumbai, and today we are joined by Sameer Nigam, CEO and Co-Founder of PhonePe. Thank you, Sameer, for joining in and giving your time to CNBC Awaaz. And congratulations, PhonePe, you have completed 10 years. I was looking at the figures, you have touched the figure of nearly 700 million registered users. Many, many congratulations for that. Best wishes to you. The very first question: in these 10 years, if you look back, what was that one moment or a long period that brought PhonePe to this milestone?
Sameer Nigam 13:37 ↗
First of all, thank you for inviting me here, Shreya. 10 years is quite a long journey. So there have been many such moments. Perhaps our biggest decision was that we would build UPI apps, which no one had heard of before. We launched with UPI, and that wave started. If there was one moment because of which PhonePe really took off, it was probably demonetization, because we were live. There wasn't much cash in India. Demonetization was going on. So, absolutely, it took us about 4 months to reach 10 million users from being live. From there, we really took off.
Narrator 14:24 ↗
From UPI to lending, insurance, gold, and now credit cards, how do you decide what the next unlock will be?
Sameer Nigam 14:34 ↗
We talk to partners in every sector, whether it's banks, mutual funds, or insurance companies. And we see who is willing to work on affordability. Just selling gold is not enough. We have to create cheap SIPs on gold. Just doing credit cards is not enough. We have to do fixed deposit-backed credit cards so that those who don't have a credit score can also get a credit card for the first time. So for us, it is very important that whatever products we launch, all citizens can use them. So on that basis, we decide what will go next.
Narrator 15:19 ↗
With UPI 123 Pay, you are reaching 200 million people without internet through feature phones. But we are living in 2026. Why is there a need for no internet?
Sameer Nigam 15:32 ↗
There are two or three reasons for this. This is not just in India. It is true in other developing markets as well. Not all citizens will suddenly come to smartphones. Most apps on smartphones, if you think about it, are in English today. But not everyone benefits from that. So some people haven't moved forward from feature phones. Who else is on feature phones? Everyone thinks they are only in rural India. Feature phones are like my children. Nowadays, Gen Z and Gen Alpha are also starting their journey with feature phones. Because the first need is to be able to talk at home. There are many senior citizens. So these people, senior citizens, don't want to go to smartphones. So senior citizens are on one side. On the other side, there are children. There are people in rural areas. So for all of them, their needs are different. But for all of them, solving digital payments is our job.
Narrator 16:28 ↗
As you said, there are many difficulties. Senior citizens, rural areas. So how did the idea of PhonePe come about? How did you think that PhonePe would be sitting and scanning anywhere and making payments?
Sameer Nigam 16:42 ↗
Look, the idea... either you are working in a sector and you have seen a dilemma, or there is something that you find very innovative. We saw it from both sides because Rahul, my co-founder, and I used to work at Flipkart. This was in 2014. The first Big Billion Day had happened. At that time, to make online payments, there were either credit cards or net banking, and in that, remembering the password and then doing the transaction... forget net banking. The infrastructure for credit cards was not scaling in India. And it was more built for desktop solutions. In those days, it was not built for smartphones. So we knew that in India's network quality, device, smartphone-first market, and new-to-banking, as they say, people's Jan Dhan accounts were being created for the first time. In such an environment, a completely different solution was needed. So we were already talking to banks. We were talking to the India Stack team. And those people were already talking about UPI with banks, India Stack, and the central bank, along with the government. So we felt that we had to build apps, we had to build merchant solutions and consumer solutions. So why don't we join them? If they are already working on UPI here, we join with this ambition. So UPI launched on August 25th, and we launched on August 28th, 10 years ago, and we just started moving together.

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Cite this transcript

APA, MLA, BibTeX
APA

Nigam, S. (2026, September 18). PhonePe Completes 10 Years: Sameer Nigam Reveals What’s Next for the Fintech Giant | GFF 2026 [Interview transcript]. News18 India. CEOInterviews.AI. https://ceointerviews.ai/interview/1920314/

MLA

Sameer Nigam. "PhonePe Completes 10 Years: Sameer Nigam Reveals What’s Next for the Fintech Giant | GFF 2026." News18 India, 18 Sep. 2026. Transcript, CEOInterviews.AI, https://ceointerviews.ai/interview/1920314/.

BibTeX
@misc{nigam2026_1920314,
  author       = {Sameer Nigam},
  title        = {PhonePe Completes 10 Years: Sameer Nigam Reveals What’s Next for the Fintech Giant | GFF 2026},
  howpublished = {Interview transcript, News18 India. CEOInterviews.AI},
  year         = {2026},
  month        = {sep},
  url          = {https://ceointerviews.ai/interview/1920314/},
  note         = {Speaker-attributed transcript with timestamps}
}