About Darin Carroll
Darin Carroll, Senior Vice President of Natural Gas Business at CenterPoint, stated that the company would not have done anything differently in its preparation and response to Hurricane Beryl. He said CenterPoint had met its initial goal of restoring power to one million customers within 48 hours, but noted that the pace of repairs would slow for the remaining outages. When asked whether the company could have called in more mutual aid workers from out of town, Carroll said money was not a factor in the decision not to do so.
Carroll also addressed complaints about the accuracy of CenterPoint's newly released outage map, which showed some areas as energized when customers there were still without power. He said the company was "working on the accuracy right now" and making adjustments to the map. He added that customers who see themselves in a green area on the map should not worry, as CenterPoint knows they are without power and will reach them.
Source: AI-verified profile updated from Darin Carroll's recent appearances.
Browse all interviews →
Transcript (11 segments)
N
Narrator0:12
48 hours, but a million is only half the battle. And company Vice President Dan Carroll says the deeper you get into disaster recovery, the pace of repairs will begin to slow.
D
Darin Carroll0:22
You can expect the second half of the storm for the run rate not to be a million every 48 hours, which is basically what we've done thus far.
I
Interviewer0:30
So could we be looking at next week with people still out of power?
D
Darin Carroll0:34
We're not to announce that just yet.
N
Narrator0:37
We questioned Carroll about the decision not to request more mutual aid workers from out of town after Beryl hit. CenterPoint scrambled to get thousands more external boots on the ground.
I
Interviewer0:48
Was it a money issue?
D
Darin Carroll0:49
Not at all.
I
Interviewer0:50
You could have called in more but you didn't.
D
Darin Carroll0:54
That's right. Money had nothing to do with it. No, absolutely not. It does not come into the calculus when making these decisions.
I
Interviewer1:12
From 11 News viewers who live in a green or supposedly energized area but are still without power. What good is a map if it's not accurate?
D
Darin Carroll1:21
Yeah, we're working on the accuracy right now. We track it consistently. We're making adjustments to the map as we speak. The other thing I want customers to know is even if you see yourself in that green on the map, don't worry, we know you're out of power and we are gonna get to you.
