Hello out there. I'm Joe Inzarillo, the president of enterprise and AI technology at Salesforce, and I'm thrilled to be joined by my friend Alan, CEO of DocuSign. Alan, thanks so much for being here.
Thank you so much for having me. We're really excited. We're at Dreamforce here in San Francisco. We're on day four for us, day three of the conference. Pretty crazy times, but it has been really exciting, and I think you're really feeling the agentic energy this year. How's your thoughts walking around the show?
Yeah, I think you guys really captured that moment. The move towards headless, I think, is super compelling and a big step for you guys, right? And we have always been headless inside of Salesforce. So I think companies want that flexibility to whichever surface is most comfortable. We're now exposing DocuSign inside of Slack. We do all the agent automation via AgentForce, via Slack, and of course, via other chatbots. And it's very exciting to see our biggest and most important partner do the same thing.
Well, awesome. You were inspired. I was inspired. But let's inspire some folks out there and let's actually take a little look at the highlight reel from what's gone on thus far.
I had this awesome meeting with one of our top customers. For the first time, they saw that trapped value coming into real value for their company. That's when we realized we could say, hey, AI, meet this number one CRM sales force. How can you bring that probabilistic world, the AI world, the deterministic world. The deterministic world is where all that corporate data is, where the single source of truth is. Data, apps and semantics, agents and interface, that is what we want to transform right now. Today, you're going to see AI interfaces that are dynamic and intelligent, that are composable and alive. That is the power of AgentForce. Other software companies, they think their product is the UI, but that's not what we think. At Salesforce, our product is the trust that all of you, our customers, put in us to hold your data. This year, we have been hard at work building out-of-the-box agents that sit on top of AgentForce that anyone in the organization can go and implement and deploy.
Well, obviously, a lot of really exciting stuff in there. And, I mean, we could have gone on. That could have been the whole interview is just playing the highlight reel. But, you know, one of the things that Mark talked about in the keynote, and you're sort of a part of this, is the sort of SaaS-pocalypse and that wasn't. Do you feel like we finally put that narrative away, maybe?
I think mostly. I think that, you know, there's probably still some prove it to us. But I think what you're showing and leading the industry, and we're following very much in those footsteps, people understand now that you need to harness AI, that you need to ground it in the data that is the enterprise-owned proprietary data and not leak it out to some public model. And then you can bring incredible new automation, and that's actually a rebirth of the value proposition that you and we provide. And so I think AI was viewed as a disruptive threat, but now you can really see how much of an enabler it is for platforms like Salesforce and for DocuSign.
Yeah, I totally agree with you. I think, you know, at Salesforce, when we sort of think about this agentic era, it really is about the rising of human potential, right? There's so much trapped value that sits in these systems of record, systems of record like yours, systems of record like Salesforce, even Slack, that there's all this trapped value that now at agent scale you can get access to and you can actually make use of to really just move the business forward. I know we're definitely seeing it internally. We're seeing it with our customers. You guys have a good vantage point, too. How are you seeing it?
Yeah, we're seeing it very much the same way, and you would just release our MCP agent, and you can just see the inbound demand, tens of thousands of customers that want to automate their flows, and much of that coming in Salesforce environments. And so I think that we're going to see an explosion of volume of things that are actions that either were not even taken before, agreements that weren't reviewed, customers that weren't touched, service calls that weren't responded to, as well as an improvement in quality of the ones that were already handled by humans. And so you're going to see this augmentation of the service levels and a much broader reach. And I think that's fantastic for customers and I think obviously also good for you and for us.
Yeah, definitely. I think it's good for the industry. It's certainly good for, like you said, the customers. If you think about the narratives that are out there, both at Dreamforce and outside of Dreamforce, is there anything that you think either was overlooked or maybe, you know, overhyped about this, really, that people should hold in their head? If you had to say, if somebody missed Dreamforce and you came to him and said, this is the one thing you should not have missed.
I think it's the idea of unlocking the agentic opportunity is a big step both from a software but also from a people and packaging perspective. And what I really liked about Mark's keynote is that he showed demonstrations of how you can have out-of-the-box experiences, as well as in an incredibly simple way, put together automated workflows and customer experiences that leverage the data and the grounding and the investments that companies have already made. And I think it's that combination of making it easier to deploy this exciting new technology and unlocking the value while being on the foundation that you've built over 20 years in the intelligence and data. And so that's the combination that I think is very powerful for Salesforce and for us and for other companies that hold, as you say, systems of record. And records are not just about data. It's about the work processes and rules and context that's embodied in the data.
No, 100%. I think, you know, you are a very interesting company in the sense of you have, obviously you have huge B2B use, but you're also B2C. Like customers know who you are and you've been leading this market in a long time in your area. You know, you have that sort of brand recognition. So part of that sort of comes with the stewardship. As you said, you've been headless, you know, the whole time. But how are you thinking about, like, both internally and also, like, from a direct-to-customer standpoint, how do you think end consumers are going to start to experience DocuSign in new ways?
