Nestor Gutierrez52:45
It's not that they're bad people. Sometimes they don't do the training. But you're right, you just got to talk to the people and align them with the profit. You have to talk to them. Sometimes it's just the drive. The drive they have is not clear. They don't even know what their drive is. That's why sometimes they miss a couple trainings. Maybe they show up at 8:03 instead of 8:00, and we're like, oh it's okay, he's here. But it's not okay. There's always going to be little things that we don't fix that can cause that. Sometimes they can be really great at what they do, the perfect employee, but then there's that one thing: they don't train, or they show up two minutes late every day and want to leave five minutes early. You have to be fixing these things right away and make it about them. That happens in the one-on-ones. When you make it about them, you're telling them you're willing to put everything you got to make them better and help them achieve their goals. What you get in return, if they're legit people, they're not going to leave. There's a risk: you teach everyone, give them everything, and they learn a lot and leave. But if they're really a man and appreciate everything you've given them, why would they stop? If they want to stick with you in the long run, you got their loyalty forever. It's like Andy Elliott says: I'll pay you a million dollars if someone can take one of my employees and they won't do it. Why is he doing that? Because he knows what he's got. Andy focuses on making his employees better. He trains them physically, emotionally, professionally. That's why they're a bunch of lions. It's something you don't buy, you make. He has something really good going on. It took him a while to get there, but it's working. That's something I really admire about Andy: his marriage with Jackie, he's a great leader overall. He speaks nothing but the truth. I've learned so much from him. That comes with following the right people. Sometimes the truth hurts, but you have to hear it. When I met Andy, he was talking about a certain subject and I'm like, damn, this guy is talking straight to my face. Someone can be like, man, this guy is so cocky. You're going to have people say good and bad things all the time. He speaks facts for that same reason because he knows he's going to hurt a lot of people in the building, but with that he's going to wake them up. They'll be like, you know what, he's right. I'm a fool. I'm not working hard enough. I'm not the perfect husband to my wife. That's why so many people follow him because he has changed their lives 100%. He's a great guy. I learned a lot about him and from him, about the energy and not being a one-dimensional guy. It's really crucial to listen to the right people. When you want to seek advice, make sure it's from the right person. You can be sitting here listening to someone that doesn't have what you want. You can be listening to your buddy telling you not to buy another property just because he thinks it's not a good time, but your buddy is living in an apartment. You can't do that. Even with family, sometimes as a parent they can tell you, oh no, don't do that, that's a bad investment. But they've never gone through that. It's tough, but you just got to watch out. You say, I appreciate the feedback, but I think it's a great opportunity. I'm going to take the risk. If it doesn't go well, I should have listened to you, but I'll never find out. I love taking huge risks because every time I take a huge risk, the return is amazing. The bigger the risk, the bigger the reward. I'll keep doing it every time if I can. Some people are afraid of that. Some people work so hard, they have $20,000 in savings and they're afraid to put $20,000 into an investment or personal development because the money won't be there. They rely on that money later on for some reason. What if something happens? What if an opportunity comes and I don't have the money? People think like that. They save, save, save, but money doesn't grow in a savings account. Money in a savings account is like not having it. It's no good. They're so stingy when it comes to spending and investing cash. Cash is trash. Cash flow is king. That's facts. Even if you have a thousand bucks or a hundred bucks, you always got to find where you can put it.
I'm 100% with you, bro. I'm always broke. I just bought this building. I'm broke. I don't have money. All I'm doing right now is optimizing. That's why I asked you about accountability for my salespeople. What I'm going to do is just do training videos. I'm going to hire a sales manager and there's not going to be any slack. Like you said, you're not doing this training, first, second, third warning, you're done. I'm working with my executive and we're just going to track everything out and put them in the PIP program. If you're not cutting it, you're gone. You have to have different people that they report to. Having a sales manager is great. Mr. Josh over here says he wants to do this XYZ. I told him I'm going to give it to him, but these are the things he needs to do. Mr. Josh needs to report to Mr. Jonathan every day. If he's not reporting, there's a problem. Jonathan needs to take action right away. Hey Josh, you're not doing this. This is a warning and a write-up. We can only be here so long. It's accountability from everyone. I tell my team all the time, you got to hold each other accountable. If I, the leader, just sit back and say, hey guys, great job today, every day, you guys are so amazing, but I know they're lacking in sales, efficiency, motivation, so many areas. I'm making them worse, not better. Just because you told me we're doing great, that's not good. What is great? What does great look like? What does your day look like? A lot of the problems start in the hiring. If we didn't talk about this during the hiring process, they're going to be like, what makes me do this now? Why should I do that when for the last four months I've been doing it my way and it's been working? I don't have to work as hard. Why would I work harder now? That's the problem sometimes. We get people and we don't say that from the beginning. You correct them by giving them warnings and write-ups. If they don't change, it's just not a good fit anymore. That can come with a lot of legal terms, but you got to do what you got to do. Always watch yourself how you run your business. Make sure you give breaks, do everything correctly on your side so nothing can backfire. A lot of business owners are afraid to make a move like that because there are so many things they don't do right, it's going to be a lawsuit. You don't want that. As a business owner, you always got to be in control. It's like playing chess. You got to move pieces. You can't sit back and be like, you're an employee of the company. You can't have your employees run the company in a bad way. You can't afford that. When we're doing a hiring, we align the people with our core values and make sure they know our mission statement. If they're aligned with the core values, we bring them in, try them out, and go from there. But for me, I've been growing so fast that I got to step back a little bit and focus on my team, do more training, get everybody aligned. We're growing fast and we have a lot of customers. This year 2024, we're going to grow double. Maybe 50 to 75%, but we're shooting for double. We got to align everybody so we can be profitable. Revenue per employee. If people wake up dreading to go to the job site, that means there's a lot of issues. When we see the numbers, it's like, okay, he's not motivated to train, not motivated to meet the numbers. He talks about vacation but he's not motivated about the vacation. We got to find out what he needs, what motivates him. One-on-one, what motivates you? He starts telling you. Also, I've been focusing on doing PPFs for everybody starting in January. Sometimes we forget, we get dragged into work, especially when you're running four or five businesses. But right now we're doing personal, professional, financials for every employee. Keeping them aligned, what motivates you? Are you aligned with your goals? What's going on with your personal life? What's going on with the business? You have to do that. The moment I did that, my company changed for the good. I got rid of people that weren't aligned with me, but I got better people. Every time someone leaves or I have to fire someone, better comes. I'm not saying I get excited, but that's the positive out of the negative. When it comes to employees, I tell them all the time, I see them as business partners, not employees. I don't want to say, oh yeah, he's my employee. Obviously he is, but he's part of my team. He's my future business partner. When they hear future business partner, guess what happens? The mentality changes. Damn, he sees me as a business partner. They're motivated. Every time they wake up, they think, I don't care if someone's paying me more, I want to go in because he says I'm a future business partner. That's what people want to hear. When you open another location, you're not going to be all over the place. You can delegate and say, you know what, you're going to have skin in the game, maybe 10 or 15%. He's going to manage the place, be loyal, grow the company, be aligned. It's all in the people. People alignment is huge.
I agree 100%. Going back to mentors, what are some of your mentors?