James Scapa10:27
I think it's all about listening and respecting people, understanding where they come from, caring about them. And as a leader, one of the things I often teach to others that I think are leading is vulnerability. And that may sound surprising, but I think it is really important that you make yourself vulnerable. Most people want to hide all their weaknesses and pretend that they are... sometimes that's important, but I think it's important to show your vulnerability when you're dealing with the people that report to you, that work for you, because they trust you and they want to have a sense that you put them actually first. And that is something that just comes very natural to me. So I think first and foremost it's about that. And I think that as I've acquired companies, most of the companies that I've acquired have been built by founders, and I relate to the other founders. And those founders, I know, have a very hard time to give up their babies. And very often I'm competing with a larger company or whatever, but I think many of those founders trust me more, and they should by the way, because I really do have respect for what they've built, for the people, for their customers, all the way around. And I do think that my team that has grown up with me, not just the very top leaders in the company but throughout the world as we built this company and spread the DNA of the company, everyone understands this idea of respecting people. I always talk about when we acquire another company, we wrap our arms around the people and hug them. And we really try and understand the skills of everybody that's coming in. We don't just want to put our thumbs on those people and dominate them. Oftentimes they're enormously talented individuals that we want to integrate throughout the enterprise. So I don't know if I'm answering your question completely, but culture is really about listening and respecting people and having integrity with customers and with one another. One thing I will say though, is I was listening to some of the previous talks, and one of the things that I love, even though I'm 64 at this point, I started the company in my 20s, I love youth and the power of youth. And if you notice the things I'm doing inside the company, I'm trying to transform the company, make it even more diverse and make it more youthful, because I want this business to go for the next hundred years. And I think in order to do that, you really have to sort of tear it down and rebuild it all the time, and you have to embrace youth in all that. On the other hand, I will say that a lot of the business culture today, which is a very youthful culture, and partially it's even more youthful with technology today because of remote work, because of this decentralized thing, you lose hierarchy. And the good thing about losing hierarchy is it trends towards more pure meritocracy. And I've always been a big believer in meritocracy. I used to promote somebody who was very young and less experienced way up, and people would say, 'Oh my god, why did you do that?' Because you need to do that. You really need to have a meritocracy and people need to respect that. So today I think what's happening in the world is sort of tearing down hierarchy a little bit and moving towards this pure meritocracy. The problem with it, and I haven't thought deeply about this recently, is that you have this sort of Facebooky thing where you move fast and break things. So I do think that this idea of risk and doing anything with wild abandon, the risks suddenly become maybe untenable in some cases to the company itself. But you can do harm to yourself if you go crazy, but you can do harm to society as well, to others. And to some extent, there's not sufficient controls if everybody's doing whatever they want. And it's really challenging for the systems that are in place in society and in some companies as well to control all that. So it's a very dynamic moment. I wish I was 20 years younger because I still have the same energy I had 20 years ago, but people tell me I shouldn't, so I try to rein it in. But with all that risk comes a lot of interesting challenges.