Maria37:56
Okay, now I can move these slides. Thank you, Seba, thank you, Sergio, for the fantastic introduction to our business and overview of dLocal. I have seen many of you before, and I'm looking forward to continuing discussing our opportunity and our business. Now I'm going to cover three main topics here: one, our market opportunity; two, our growth strategy, how we have been capturing this growth and how we're going to continue to do so; and three, our competitive and sustainable advantage. Our opportunity is huge. We are talking about 1.4 trillion dollars in digital payments in emerging markets across the markets that we operate in today. If I know that everyone here loves to talk about gross merchandise value, if you do the quick math here, it is over $50 billion of revenue up for grabs, over $20 billion of gross profits, and over $15 billion of EBITDA. But what excites us the most about this opportunity is that all those markets are very poorly served. As Martin mentioned earlier on, we are just scratching the surface. Even being the leader in this space, we still have less than one percent of the market opportunity. What continues to excite us is the growth opportunity of these markets. There are very strong tailwinds in those markets. To mention a few: internet users continue to grow across our emerging markets; consumer spending, the growth of consumer spending across emerging markets is almost double what you see in developed markets; and combining the internet usage with the changing behavior of our consumers, they are more and more preferring to shop online versus offline. You have the e-commerce penetration which is growing at double-digit numbers in these markets. When you compare Brazil, which is one of the most developing forms of e-commerce penetration, to the UK, we have basically a two-fold opportunity just by doing that math. And the UK continues to grow. This continues to supercharge our market opportunity, which is said to be over $3 trillion by 2028, with each of the markets we operate in growing at least at 16% CAGR. Now that you have seen the massive opportunity ahead of us, let's talk about how we have been growing and how we're going to continue to grow. Our strategy is based on three axes of growth: product, merchants, and geography. I'm going to cover each of those. First, starting with product. You're going to see this many times today, and it's very important to have this in your mind. We solve for many complexities across 40 markets, 900 payment methods. What is very important is that we are emerging market centric in everything that we do. Our merchants, Amazon, Google, they don't have time to think about the complexities of each emerging market. It's not their core business. They have bigger things to think about. We solve for them. More than solving for them, we have to package this in a very simple way for them. This is done through one API, one developer, one integration. We cannot ask Amazon or Facebook or all the other logos that I've seen to do other integrations with us. It's only once, and with that we enable them to truly access end users. When I talk about access, it's very important to go over how the payment system works in emerging markets. If you're in the UK or in the US, with basically three different card schemes, you can cover more than 90% of transactions: Visa, Mastercard, and American Express. In emerging markets, this is completely different. You have markets where alternative payment methods are more than 50% of the overall transactions. You have single payment methods specific to one market. I know everyone is familiar with Pix in Brazil, right? More than half of the population of Brazil uses Pix on an active basis. As I have seen before, a global finance company that I truly admire stopped supporting Pix. It's not about just creating the connection. You have to enhance the connection, you have to continue to improve, you have to comply with other changes. This is complicated and it's difficult to replicate. You see the same spectrum when you look at regulatory points or FX or compliance. We'll go over that later. Here, every single market is different. When you look into Europe, you have a very consolidated regulatory framework, tax framework that applies across all the different markets. In emerging markets, they're completely different. Even Brazil and Argentina being neighbors, they're completely different. So for all that, very importantly, connected to one single API. Now moving to our merchants. This is our most important stakeholder. I know that many of you are shareholders, but our merchants are at the center of everything that we do. Every time that we have a product, geography, how we operate, we're thinking about our merchants. This is the result of that. We have grown 10-fold from 2016 to 2022. Over the past seven years, we continue to grow. Very importantly, we continue to grow across various verticals. The way that we build our product is vertical agnostic. We can serve the various verticals. Also, the way that we approach sales, and John's going to cover this later on, we also approach this being vertical agnostic. We can serve every single merchant. Now, once we win a merchant, once you're on board, our focus moves into how we expand it, how we grow with them, how we continue adding opportunities to them. This can clearly be seen through our cohort analysis. From the time that they start, year over year, we have been adding more geographies, we have been adding more payment methods, and this turns into a continuous growth of TPV and revenue. You're going to see this on our financial results that Diego is going to cover later on. When you look into these cohorts, this translates into a metric that we are also very proud of: our NRR. We have best-in-class NRR. Our NRR has been consistently outperforming our peer group, which is around 120. Our NRR for 2022 was at 165. What is under that NRR? First of all, turnover: we basically have no turnover. Our turnover is less than one percent. Secondly, we grow with our merchants. We know that all these global companies, their growth comes mostly, the highest rate of growth comes from emerging markets. Then you have the share of wallet. The share of wallet is very important because this shows the satisfaction and trust of our multinational solution. They continue to trust more and more volumes with us. This is a conscious decision that they take every day. Then we have also opportunities which we continue capturing by trusting those merchants to new geography, new payment methods, enabling them to reach more and more users across emerging markets. Now let's focus on our share of wallet. This is a question that I get a lot. As you know, it's very difficult to find the precise numbers of your thoughts. But what we have done here: we mapped our opportunity for our main merchants together for them. We saw all the opportunities that we have with them across the markets we currently operate in, and we're still just scratching the surface. We have 10 to 12% share of wallet just by that. There is a five to ten-fold opportunity. Why are we so confident about that? When you zoom in on the share of wallet that you can capture within one payment method and one geography, we have been consistently doing that. Let me explain. There's a lot of information here. We have here three examples of three different merchants. The companies are very well admired by everyone here. On the top part, we are looking at how we have been growing our share of wallet within one payment method in one geography. On the first one, this is the largest social media company in the world. We are working with them in Brazil. If we take the example of one alternative payment method in Brazil and how we have grown with them over the past four years, we got to 50% of the share of wallet. Second is the same example, a very well-known ride-hailing company in Mexico. If you look into credit card and debit card, we got to 90% of share of wallet. This is also true for South Africa with one of the largest fast-growing e-commerce companies in the world. We got to 100% of the share of wallet. This shows the trust that our merchants have in our solution and how we have been consistently showing better performance than peers. In the meantime, those merchants didn't stop with us on those payment methods. They are consistently growing countries, products, and payment methods, which have been consistently enlarging opportunities with them. Now let's move to the third axis of growth: geographies. We started in Brazil back in 2016 with one payment method. Since the beginning, we had global ambitions. Over the past seven years, we added 40 geographies, over 900 payment methods. We enable each merchant to truly operate across emerging markets. How do we do that? We have a consistent playbook that has been tested many times. How has it been so successful? We are a global company. We serve global merchants, but we leverage local expertise. When you think of expanding to a new market, we start typically with the discovery phase. As you know, this starts with an ask of our merchants. The merchants need us in a specific country. We also look across our base: what other merchants would like us to be in the same country? We analyze the market attractiveness of that country. As you know, being profitable is in our DNA, and we want to be profitable in each region with each payment method from the outset. We analyze also the payments ecosystem, the regulatory ecosystem. Once we decide to launch, we move to the next phase. We build a start team. By start team, we mean we leverage the local. As you have seen, Sergio sometimes in China, Hako spent some time in Africa. We hire local expertise, we hire local talent. We also keep ourselves with the best experts in the region, from a regulatory standpoint, from a tax standpoint, from a payment standpoint. We collaborate with the regulators. In many cases, we come into a geography that does not have any framework for payments. We collaborate with them, we partner with them, we help them evolve this framework. Once we enable the merchants to operate in those geographies, then we move to the next phase: accelerate. We scale our volumes, we bring more merchants in there, we build more connections, we improve our connections, we improve our conversions, which improves performance, which also translates into our numbers. Here I have two examples of geographies we expanded into. They are very different, as you can see: Morocco and Philippines. But when you look into the pain points, it's very similar. We had merchants that needed to go to those geographies. We had a very fragmented payment space. In Morocco, 5% of the population could have access to international credit cards. More than 50% of the transactions were done from alternative payment methods. Competition: there was no global payment company serving global merchants. They would be there only through international cards. As you can see, with that you only reach 5% of the population or less. We collaborated with local authorities to build a framework. We got a license. What was the result of that? Besides enabling global merchants to operate in those countries, we also improved their conversions that they were seeing on their credit card transactions by at least 40%. Now let's talk a little bit about how these three axes play together: product, geographies, and merchants. The way that the dLocal platform is built, for every product that we add, that product is available across geographies. There is a network effect on that because everything is connected to one API. So every combination of product and geography is automatically available to every single merchant. When you look into these slides here, you'll see that at the end of 2022, we had more than 100,000 potential connections. This means a current or potential stream of revenue. This is a combination of merchant, product, and geography expansion. With that, we can serve more merchants. If you compare a merchant that came in 2018, they had one connection: one merchant, one geography, one product. We have merchants that started in 2020 with 10, 14 connections, and very quickly they expanded to 40 connections. There is a massive opportunity just inside our installed capacity, and it continues to compound on each of those axes. Now let's see our competitive landscape. There is no one doing what we're doing. We wake up and sleep every day thinking about emerging markets, how it can be better in emerging markets. When you look into the potential competition, the first one that we have here is Adyen. We admire Adyen, but they are focused on developed markets. As I said, we wake up and sleep every day thinking about emerging markets. The ones I think are worth commenting on here: international acquirers. With international acquirers in emerging markets, you're reaching 5 to 10% of the population. You're not truly enabling global merchants. Then you have regional PSPs. They can have some global markets, but they do not serve the same kind of global merchants that we operate. They cannot serve to the same extent. Very important here: many times they might be operating across three, four geographies, but it might be required for ourselves to build another connection. Can you imagine asking Amazon, 'I have an integration here, it's great, but you're going to have to build another one once we operate in another geography?' That's not possible for Google merchants. Those are the most demanding merchants. So with that, we have confidence that we are positioned to be the winner in this space, to capture this huge market opportunity ahead of us. We have a unique product that is difficult to replicate. We have been growing exceptionally for our merchant base. Our merchants trust us, and they continue to trust more volumes every day. They take that decision every day. We have an outstanding playbook to expand to new geographies. All these compounds, and we have been consistently widening our moats. With that, you know that at dLocal, we are obsessed about execution. I'll leave you with Hako, our co-president, and Moses to talk about how we have been expanding and being so successful across many geographies.