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George Oliver
Advisor, Johnson Controls

$JCI Johnson Controls Q1 2025 Earnings Conference Call

🎥 Feb 05, 2025 📺 EARNMOAR ⏱ 61m 👁 26 views
02/05/2025 Q&A: 17:56 Johnson Controls International plc, together with its subsidiaries, engages in engineering, manufacturing, ...
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About George Oliver

George Oliver, Chairman and CEO of Johnson Controls, has been discussing the company’s strategy for sustainable buildings and its growth in India. In March 2025, he stated that the company’s digital platform, OpenBlue, can reduce building energy consumption by 30-50% while improving air quality. He described India as being on the “cusp of a building revolution” and noted that the company’s revenue in India is roughly half a billion dollars, which he said could double in the next five years. Oliver also highlighted a partnership with the Mahindra Group to launch a net-zero buildings initiative and said the company is expanding its manufacturing footprint in Pune. Oliver has also addressed the company’s financial performance and leadership transition. During a February 2025 earnings call, he reported record backlog and double-digit organic sales growth for the first quarter of fiscal 2025. He announced that the board had selected Yokum to succeed him as CEO in March 2025, and that he would remain on the board as an advisor until his retirement at the end of December 2025. In various appearances, Oliver has emphasized that buildings account for 40% of global carbon emissions and argued that achieving net-zero goals requires addressing the built environment through electrification, digitalization, and AI.

Source: AI-verified profile updated from George Oliver's recent appearances. Browse all interviews →

Transcript (62 segments)
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Operator0:00
Good morning and welcome to the Johnson Controls first quarter 2025 earnings conference call. All participants will be in listen-only mode. Should you need assistance, please signal the conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star then one on your telephone keypad. To withdraw your question, please press star then two. Please note this event is being recorded.
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Jim Lucas0:24
I'd like to turn the conference over to Jim Lucas, Vice President, Investor Relations. Please go ahead. Good morning and thank you for joining our conference call to discuss Johnson Controls' fiscal first quarter 2025 results. The press release and related tables that were issued earlier this morning, as well as the conference call slide presentation, can be found on the Investor Relations portion of our website at johnsoncontrols.com. Joining me on the call today are Johnson Controls Chairman and Chief Executive Officer George Oliver and Chief Financial Officer Mark V. Deepen. Before we begin, let me remind you that during our presentation today we will make forward-looking statements. Actual results may differ materially from those indicated by forward-looking statements due to a variety of risks and uncertainties. Please refer to our SEC filings for a detailed discussion of these risks and uncertainties. In addition to the inherent limitations of such forward-looking statements, we will also reference certain non-GAAP measures. Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are contained in the schedules attached to our press release and in the appendix to this presentation, both of which can be found on the Investor Relations section of Johnson Controls' website. I will now turn the call over to George.
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George Oliver1:32
Thanks, Jim. Good morning everyone. Thank you for joining us on the call today. I'd like to start by taking a moment to thank all Johnson Controls' employees for their hard work and tremendous contributions in helping us achieve an excellent start to the year with our strong quarterly results. Before we get into the details on results, I want to briefly address the CEO transition we announced today. As you've likely seen, the board and I have selected Yim Whatam Menace to succeed me as CEO of Johnson Controls in March. I will remain on the board through August 1st to support a seamless transition and will remain an advisor to the company until I officially retire at the end of December. It has been the honor of my career to lead Johnson Controls for eight years, working alongside an incredible team, and to have been a part of the JCI Tao merger before that. We have accomplished a tremendous amount during that time, and I could not be more pleased with the company we have built together. We have successfully simplified our portfolio and positioned our company as a leading pure-play building solutions provider. We are driving results based on our unique value proposition with an ability to serve our customers over the life cycle of the building. The company's future lies in building on the momentum we have underway. Our company has an incredibly strong bench, including our talented CFO Mark. This transition came together after a rigorous and thoughtful succession planning process, and I am confident that as you get to know Yokum, you will agree that the company is in very capable hands and he is the right leader for Johnson Controls. Yim comes from Danaher, where he worked for 13 years. He is a highly accomplished executive with extensive experience scaling global companies with a foundation of customer orientation, innovation, and efficiency. His track record of leading service-oriented businesses and leveraging technology to deliver best-in-class financial performance is uniquely suited for where Johnson Controls is in its value creation journey. I will remain fully engaged until Yokum steps into the CEO role. Then I will work with him and the rest of the management team as we seamlessly transition leadership and set Johnson Controls up for continued success. With that, I will turn to a more in-depth discussion of our first quarter performance. Let's begin with slide four. Johnson Controls is starting 2025 with great momentum and a clear focus, as validated by our first quarter results. Importantly, each of our businesses contributed to robust revenue growth and significant margin expansion and remain positioned for ongoing shareholder value creation. These results reinforce the considerable progress we have made through our transformation efforts and demonstrate the success of our strategic initiatives, which have driven increased demand for our core systems and service offerings. We are confident that our performance provides a solid foundation as we move through the year. Auto momentum remains solid with 16% growth in the quarter, driven by double-digit growth in both systems and service. The sustained demand for our tailored engineered solutions offerings has not only fueled growth but also positions us well for continued success. Our focus on driving operational excellence and fostering innovation is enabling our performance and building on our capability to deliver consistent, predictable results. Taking into account our strong performance to date, we are raising our guidance for the year. Mark will provide more details later in the call. We are confident in our ability to maintain our momentum and deliver long-term shareholder value creation. Please turn to the next slide. Johnson Controls is experiencing consistent progress across key verticals, demonstrating the breadth of our expertise and stability of our business model. Our global presence across multiple domains with a simplified operating model enables us to assist and grow our customer relationships over the course of the entire building life cycle while also delivering safe, healthy, and sustainable solutions. By focusing on the entire life cycle, we create great customer intimacy while achieving a high level of customer retention, a key metric and differentiator. Our services business, supported by long contractual engagements, empowers us to optimize performance at every phase across all building systems, driving increased value for our customers. This is largely achieved through our global branch network and its more than 20,000 qualified technicians, but also through the continuous advancements in innovation and strategic use of AI. We leverage remote monitoring by employing AI to drive utilization and efficiency. For instance, proactive repair recommendations are contributing to a larger share of our overall services growth. Additionally, customer surveys indicate that Johnson Controls technicians are regarded as trusted advisors, which is due in large part to our local market strategy. Our product-agnostic central operations infrastructure supports our technicians with monitoring, call intake, dispatch, and technical support to ensure a seamless and efficient process. This provides best-in-class turnaround time and improved system uptime. We continue to build momentum as a leading solutions provider to data centers, which is one of our fastest-growing verticals and remains an attractive opportunity. I am pleased to report that Johnson Controls was recently named the number one implementer among data center thermal management providers and was recognized as a top innovator. We are one of only two players to be named an overall leader in the field and are proud to be a key partner in supporting the infrastructure of the digital economy. We are capitalizing on the significant transformation underway to support safer and more efficient manufacturing, reshoring initiatives, and Industry 4.0. This is illustrated by how we are driving mission-critical solutions in the healthcare vertical. Hospitals and healthcare facilities face growing challenges, including aging infrastructure and the need to meet ambitious sustainability targets. Our comprehensive portfolio, including advanced HVAC systems, fire protection, and our OpenBlue platform, helps healthcare providers enhance air quality, improve infection control, and reduce energy costs while meeting regulatory requirements. OpenBlue is another area where we have expanded upon our generative AI capabilities. Our software can now easily explain building equipment faults and trends using generative AI and help users with easy-to-understand investigation and resolution steps. Additionally, we can now analyze energy and carbon emissions across their real estate portfolio and evaluate compliance against any local regulations related to excess carbon emissions, helping customers better plan and prioritize capital improvement projects and facility improvement measures. Pharmaceutical manufacturing is also a dynamic area. Demand for advanced production environments, including clean rooms, has surged to support the production of innovative therapies and medications. These facilities require precise temperature, humidity, and air quality management. Our leading solutions ensure that they can operate efficiently, safely, and sustainably. Across the broader manufacturing sector, our ability to integrate smart, energy-efficient, and resilient technologies helps manufacturers optimize their operations and achieve their long-term goals. Our performance in these verticals and our use of AI demonstrate our ability to address the unique needs of mission-critical environments across a range of industries. By leveraging our advanced technology, digital innovation, and focus on sustainability, we continue to deliver measurable value for our customers and position ourselves as a leader in driving long-term growth. In summary, our strong start to fiscal 2025 reflects the success of our strategy to simplify our portfolio and position Johnson Controls as a leading pure-play building solutions provider. The significant progress in our transformation is enabling us to achieve more consistent and predictable performance as we continue to deliver value for our stakeholders. With that, I'll turn it over to Mark.
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Mark V. Deepen10:20
Thanks, George. Before I review our results, I would like to thank you for your leadership of Johnson Controls. I have deeply appreciated your partnership over the years and want to wish you all the best in your well-deserved retirement. I look forward to working with you and Yokum over the coming months to ensure a seamless transition. Please turn to slide six. A long-cycle backlog and unwavering commitment to operational excellence enabled us to produce strong first quarter results and deliver shareholder value. Organic revenue grew 10% and segment margin expanded a robust 200 basis points to 15%, driven by substantial improvement in both IAM and Global Products. Adjusted EPS of 64 cents was up nearly 40% year-over-year and exceeded the high end of guidance range by 4 cents. We are pleased with our strong start to the year, which reinforces our operational strength and effective strategy. On the balance sheet, we ended the first quarter with $1.2 billion in available cash, and net debt decreased to 2.3 times, which is within our long-term target range of two to two and a half times. Our adjusted free cash flow of approximately $600 million improved nearly $800 million year-over-year. This demonstrates the significant improvements in our working capital fundamentals, leading to increased efficiency, reduced cost, and enhanced customer satisfaction. Let's now discuss our segment results in more detail on slides 7 through 9. Beginning on slide seven, Global Products had a strong start to the year. Organic sales grew 15% as price remained positive and we delivered 11 points of volume growth. Applied HVAC grew more than 30% with strong double-digit growth in North America and EMEA. Adjusted segment EBITDA margin expanded an impressive 740 basis points to 30.1% as our enhanced operational efficiencies are producing substantial margin improvements. Turning to slides eight and nine to discuss Building Solutions performance. Building Solutions delivered a strong quarter with consistent performance across all regions. Orders grew 16% in the quarter with strong double-digit growth in both systems and service. Orders in North America increased 18% in the quarter, led by over 20% growth in systems as we continue to see strong demand for data centers, healthcare, broader industrial, and manufacturing. Additionally, we experienced an uptick in orders during the quarter as our customers proactively adapted to the changing global landscape, including anticipated tariffs. Service grew 10% with broad-based strength across the portfolio. In EMEA, orders were up 6% with 9% growth in service and 4% growth in systems. In Asia Pacific, progress continued as a year-long effort to rebuild the pipeline led to positive outcomes. Overall orders grew 32%, led by 40% growth in systems, while service grew in the low teens. Organic sales increased 8%, led by 10% growth in service and 8% growth in systems. Sales in North America were up 10% organically with continued strength across HVAC and controls. In EMEA, organic sales grew 6% with solid growth in controls, fire security, and industrial refrigeration. In Asia Pacific, sales grew 5% organically, led by strong double-digit growth in our resilience service business. The Building Solutions segment has experienced notable margin improvements through strategically building backlog with higher-margin system jobs with a long service tail. Our margin story remains consistent this quarter, mirroring the positive trends observed in previous quarters. By region, EMEA adjusted segment EBITDA margin expanded 240 basis points to 10.1%, driven by improved productivity and a positive mix from growth in service. In North America, adjusted margin expanded 60 basis points to 12.1%, reflecting the execution of a higher-margin backlog. In APAC, adjusted margin expanded 20 basis points to 9.3%, driven by positive mix from our service business. Building Solutions backlog remains at record levels, growing 11% to $13.2 billion. Service backlog grew 8% and system backlog grew 12% year-over-year. Our record backlog provides visibility into future revenue, enabling us to drive consistent and predictable financial results. This strong foundation allows us to strategically plan and meet the sustained demand for our solutions, ensuring continued growth. Let's discuss our fiscal second quarter and full year guidance on slide 10. We exited the first quarter with strength and sustained momentum as we executed on our strategic initiatives and expanded our record backlog. This solid foundation offers great visibility into the remainder of fiscal 2025 and positions us well for continued success and growth. For the second quarter, we anticipate organic sales growth of mid-single digits, adjusted segment EBITDA margin expansion over 150 basis points to approximately 16.5%, and adjusted EPS in the range of 77 to 79 cents, representing 12 to 14% growth. For the full year, we continue to expect organic sales growth of mid-single digits, which remains consistent with our long-term growth algorithm. Following a strong start to the year and an improved service mix, we are pleased to raise our full year guidance for both margin and adjusted EPS. Considering the potential impact of tariffs as known today and reflected in our guide, we anticipate higher profitability and continued enhancement in our financial performance. This expectation is primarily due to our operational focus and strong beginning to the year. We now anticipate adjusted segment EBITDA margin to expand over 80 basis points and adjusted EPS in the range of $3.50 to $3.60 per share, representing 9 to 12% growth. The positive cash flow at the start of the year demonstrates our working capital fundamentals continue to improve. As a result, we now anticipate achieving a free cash flow conversion of 90% or greater for the full year. We continue to target returning 100% of our free cash flow to shareholders through dividends and share purchases. Our strong start to the year was driven by our ongoing transformation efforts, enhanced operational focus, and precise execution. Streamlining processes and prioritizing key initiatives have led to early successes, setting a positive tone for the rest of the year. This solid foundation positions us well for continued growth and achievement. We look forward to leveraging our strong momentum throughout fiscal year 2025. With that, operator, please open the lines for questions.
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Operator17:26
Thank you. We will now begin the question and answer session. To ask a question, you may press star then one on your touchtone phone. If you are using a speakerphone, please pick up your handset before pressing the keys. To withdraw your question, please press star then two. In respect of time, we ask you to limit yourself to one question and one follow-up at this time. We'll pause momentarily to assemble our roster.
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Nigel Coe17:55
Thanks, good morning everyone. Thanks for all the details. Congratulations on Yim's appointment. I'm just wondering, George, as chairman of the board, maybe you could talk about what sort of mandate you're delivering to Yokum. Is he coming in with a free hand? Any sort of guardrails around his mandate?
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George Oliver18:21
Yeah, we named Yokum effective on March 12th. It was through a rigorous and thoughtful succession planning process. He comes with, as we've discussed, a 13-year Danaher experience, extensive experience scaling global companies with a foundation of customer orientation, innovation, and efficiency. I think as you look at his background, his track record of leading service-oriented businesses, leveraging technology to deliver best-in-class financial performance, is uniquely suited for where Johnson Controls is in its value creation journey. I think as we've talked about, with the strategy that we've developed, you can see the momentum that we've built with that strategy. He comes in with incredible operational background and a lot of work around strategy. As we take that foundation forward, we're going to be positioned to capitalize on the full growth potential of the company. Couldn't be more excited to have him coming on board, working with him, and ultimately going through a seamless transition.
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Nigel Coe19:24
Okay, it doesn't sound like there's any guardrails. Great. And then maybe a question for Mark on the free cash conversion. That 90% plus for the full year, maybe just remind us how much that includes cash restructuring payments with the ongoing program, and just touch on some of the changes you're making to the process to deliver better and more consistent free cash flow.
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Mark V. Deepen19:51
Hey Nigel, so we include about $250 million of restructuring cash in our 90% conversion, and that's obviously a headwind against what you would expect to see at around 100%. We've talked about the other structural challenges we've seen. As far as changes we're making, it's all about our operating system and going back to the fundamentals on what type of jobs we accept, how we plan on billing the customer, and collecting on the progress payments. It's also a lot of the work that has been done within our Global Products team in leveraging better volume and relying less on inventory to drive that growth. You saw Global Products in the quarter grew about 11% unit with about the same level of inventory they had to hold in those businesses versus last year. So we're very pleased with what we're seeing from an operational standpoint, and all those fundamental changes allow us to convert better from a free cash flow standpoint.
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Steve Tusa21:04
Hey good morning. Congrats on the appointment. Seems like it was a nice exhaustive search and a good outcome. So just calibrating the guidance here. I mean, your orders are comping up 6%, your organic this quarter was pretty strong, yet you kind of held the mid-single-digit guide. Anything you're concerned about in the next few quarters? Although you did guide second quarter pretty well, so anything in the back half? Obviously the comps get a bit tougher, but anything you're worried about in the back half to drive that type of slowing?
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Mark V. Deepen21:48
Yeah, I wouldn't call it slowing, but you're right, Steve. The second half comp is becoming more difficult, particularly our fourth quarter where we had very solid growth last year. The year-on-year compare in Q4 is pretty heavy, and the math of Q4 is also higher from a total revenue standpoint, making the arithmetic of the second half growth a little tougher. I think the way you need to think about that mid-single-digit is all of our businesses will grow at that mid-single-digit level. APAC may be a little bit higher than the rest. For us to be comfortable to start raising above that level, we need a little bit more clarity on what we think tariffs will do overall to our markets, particularly North America, and then seeing if APAC actually rebounds. Right now we're seeing them kind of bottoming out and starting some growth, but it's not the level of growth you would expect given the couple of challenging years in that market.
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Steve Tusa22:59
Okay. And then just lastly on data center-related business. I assume the orders are still pretty strong. Do you expect an acceleration? You booked a lot of orders last year, the lead times are a bit longer. Are you still seeing accelerated growth rates from a sales perspective in data center for 25 versus 24?
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Mark V. Deepen23:18
Yeah, versus 24, both orders and revenue are accelerating. What you saw in the first quarter, that solid order particularly in North America, some of that had to do with acceleration of orders as people were trying to get ahead of the change in leadership in the country in January, and some of it had to do with further visibility that some of our larger data center customers now have on their demand for cooling over the next couple of years. But we don't see that momentum slowing downwards whatsoever.
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Scott Davis24:03
Hey good morning guys. I'll echo my colleague's comments on Yokum. We know him well, and he's going to be a great fit for you guys. Congrats. Thanks, Scott. I'll wait till he starts to ask the questions about his mandates and stuff, but I do want to ask a little bit about your order book. Has it changed over time? Are the orders a bit longer duration now than they used to be? Are people trying to get in the queue given how large so many of these projects are? Obviously data center, but not just data center. The projects overall should be meaningfully larger than what we've seen in recent history. Do you see a change in that order book, the duration, the lead times?
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Mark V. Deepen24:54
We do see a little bit of a shift toward longer-cycle businesses, and that comes not just from market back but also from how we address the opportunity we see in the market. We see the pipeline of opportunity continue to grow, and as we focus our commercial organization towards the most attractive parts of the market where we can actually sell value and margin but also attach a long service tail to the opportunities we look at, naturally that means we build a little bit stronger customer intimacy. With that comes orders that are probably a little bit earlier than we saw historically, where we were a little bit more transactional and reactive to the market and would take orders kind of later in the cycle. So naturally our orders now have a tendency to have a little bit longer tail than they did. And the core verticals that are growing—data center, healthcare, and manufacturing—are more complex and elaborate customers that do multi-year planning, which includes pushing revenue a little further down the timeline.
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Scott Davis26:05
Okay, that's helpful. And guys, this is not a criticism, but I would love to have some color on incremental margins. When I think about the service mix this quarter and the price in that backlog, I would have guessed maybe incrementals would be a little bit higher than 30%. But I know there are lots of puts and takes to that. Maybe if we can just get a little color on that, and then I'll pass it on. Thank you.
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Mark V. Deepen26:36
No, absolutely. There are two real aspects of conservatism still. The first one comes from foreign exchange. We have about a nickel of pressure coming from just purely the dollar strengthening. It's not big, but from a margin rate standpoint it puts a little bit of pressure. The second thing I'd tell you is we really need to have a little bit more clarity around tariffs and what it will do and how we will be able to pass on that price to the customer and whether we can also drive margin on that price. As you know, the tariff landscape is very fluid and changing rapidly, so our ability to predict with clarity what it will do to our margin expansion is a little bit muted in the second half.
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Julian Mitchell27:39
Hi, good morning. Maybe just wanted to follow up if you could give any more detail on the tariff perspective in terms of share of costs or production from some of the affected areas and how we'd think about the speed with which you'd offset those effects with higher prices, and then anything more fundamental post that. Thank you.
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Mark V. Deepen28:04
It's hard to tell you with precision exactly how it's going to be affecting. I'll tell you two or three things. The first one is we have evolved our manufacturing strategy to manufacture in region for the region, and that has helped us protect some part of what's been announced. As I mentioned earlier, the landscape around tariffs is very uncertain right now and every day almost is changing. But we do have manufacturing capabilities in North America that are not just based in the continental US—some of it in New Mexico, some of it is in Canada. So depending on how this tariff will be enacted, it will have a particular impact. I'll tell you we have successfully dealt in the past with tariffs, either by passing it on to the customer sometimes with margin, sometimes just one for one, and we've also been able to pass on some of the pressure we see through the supply chain either directly on price concessions from our suppliers or naturally through the effect of currencies on some of the tariffs that will offset some of that pressure. We're working very diligently on our supply chain levels to drive better resilience in that supply chain and allow us to continue to drive that regionalization, reworking a little bit of the supply chain network to minimize ultimately the effect of tariffs should they be enacted.
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Julian Mitchell29:44
That's great, thank you. And then just my follow-up would be around the corporate cost. The spirit of the question is trying to understand the pace of stranded cost reduction and the exit rate into 2026 for that line. I think your guide for this year implies it's sort of $26 million in the corporate cost in the first half and then a decent step down in the second half from that number. So is the exit rate from this year a good steady state with stranded costs leaned out when we're thinking about the medium term? Thank you.
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Mark V. Deepen30:21
No, for sure. So part of that stranded cost is obviously sitting at corporate, and the timing of moving some of that cost that you would have maybe historically seen in the segment that we've divested is now kind of sitting at corporate. As we look at the restructuring and the benefit of that restructuring, as you mentioned, you're going to see a lot of that coming out of the corporate expense in the second half, but particularly into 26 as we're going to be able to fully enact a lot of the activities from a transformation and restructuring, allowing us to really drive a lot of leverage on that corporate cost and taking it down quite materially looking beyond this current fiscal year.
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Amit Mahotra31:14
Thanks a lot. Good morning everybody. George, I just wanted to come back to the CEO question maybe one more time. There's obviously been a lot of progress on the strategic side, so I assume we shouldn't expect much change in terms of where the portfolio of businesses is today. Maybe an acceleration of the product productivity margin opportunities. So maybe you can just talk about what you guys found Yokum bringing to the table that you and the board found particularly attractive for the company.
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George Oliver31:50
Yeah, the journey we've been on with the strategy has really set Johnson Controls up to be the leader in building commercial building solutions that are really built on the core of technology and our products, our digital platform that we deploy, and ultimately the services that we gain with the connectivity and the use of data. As we've looked at the portfolio, we will complete the residential and light commercial divestiture by the end of the year. That's a big step towards being more of a pure play. There's roughly about 10% of the remaining portfolio that might not be core to the commercial building solutions, and we'll continue to update you as we address those on an ongoing basis. But we feel really good about how we're positioned in the market, the differentiation that we bring to our customers, and the operating model that we're operating with that now is delivering very predictable results—right from how we're working with customers, how we're building pipeline, how we're converting pipeline, and ultimately how we're attaching service. As I said earlier, with Yokum's experience coming in, his operational experience as well as strategic experience, certainly as we look at the portfolio and the ability to create growth, we see significant opportunity. A lot of the focus will be on capitalizing on that opportunity with the strong operating system that we've built, really understanding the secular trends that are underway in the commercial building segment, and we believe that we're going to be uniquely positioned now to capitalize on more than our fair share.
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Amit Mahotra33:30
That's very helpful, thank you. And just related to that, maybe one follow-up for Mark. With respect to margin outlook, can you just talk about the cadence of margins as we progress through fiscal 25, and then as you think about benchmarking the business and look at where the productivity opportunities are, maybe more longer term, where do you think the biggest margin opportunity today is for the business?
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Mark V. Deepen33:59
Looking first at how we look at the second quarter, you'll see margin improvement obviously across the board, but the biggest opportunity will come from EMEA and Global Products, as well as as we see that lift in volume in Asia Pacific, you'll see margin returning more closer to historical levels. So for the second quarter, and probably the same applies consistently for the second half for the same segments, that's where we see the opportunity for margin lift. North America will see improvement but not at the same level as those other three businesses that see a lot of opportunity. Longer term, if you think about the opportunity set here, it's really twofold. The first one is we've set in place an operating model that works really well and is starting to deliver performance, but the continued simplification and the restructuring effort we're doing around where we manufacture, how we manufacture, the amount of product we have in our line card, and how we deploy our commercial resource around the market against that great franchise of product we've established—and now we continue to establish customer intimacy in all the markets to drive better growth—I think that's where you're going to continue to see improvement in our margin because that will provide the right level of growth to support better lifting our base cost. We kind of fixed the foundation of our cost, and it's all about leverage here. It's really that focus around customer back, trying to continue to drive more than our fair share from a market growth standpoint.
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Chris Snider35:50
Thank you. Maybe I want to ask about two kind of longer-term questions here. The first is on the growth profile. Companies talking to kind of mid-single-digit growth this year, obviously some tough comps in the back half so maybe stepping down to exit the year. But when you think longer term, how much runway do you think there is for the company to maintain this mid-single-digit organic growth? Obviously backlog still incredibly high, orders don't seem to be slowing down much. Any views on the duration behind this? Thank you.
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Mark V. Deepen36:27
So if you look at the long-term algorithm around that mid-single-digit, it's supported first by our continued service growth. That service business is probably going to run mid-single to high single digit, really coming from two fundamental changes in the operating model. First, every time we think about a new system, we try to get as much as we can from a service entitlement associated to that. That means focusing on the right vertical but also continuously increasing our customer intimacy. The second thing I'd tell you is we have created a base of products and capabilities that are well suited for the sub-segments of the market that are fundamentally growing at a higher pace than what you would see in the expectation of GDP or market growth. I'm thinking here about obviously data center, but it's also generally our manufacturing capabilities as well as our healthcare businesses. Those three segments continue to outpace the market. That comment is actually applicable to the vast majority of our geographies, and I think it will continue to evolve that way. So continuing to drive product capabilities that serve that market well and where we continuously generate value will help support that mid-single-digit and hopefully more than that over the long-term algorithm.
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Chris Snider38:01
Thank you, I appreciate that. And then I want to follow up on some of the earlier commentary about the company realizing better margin backlog starting to flow through into the P&L. So I guess, is that will that continue? I imagine price has kind of steadily pushed higher here over the last couple years. So is the expectation that the margin in the backlog is continually getting better? And then the second piece of that, you guys obviously have a very big backlog, there's long duration behind it. Is there price protectionism in the event that we get more tariffs coming through? Are you guys able to offset that with price on what's already in the backlog? Thank you.
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Mark V. Deepen38:52
Great question. So the margin in the backlog continues to improve simply because we continue to be able to sell value to the customer. There's obviously going to be an inflection point at some time in the future, but we're far from that inflection point as the way we see it. As far as tariffs, a large part of our backlog has contractual abilities for us to pass on that price. Some of those contracts allow us to pass the price and probably maintain margin. Some of those it's more of a one-to-one, and therefore we can recuperate the headwind associated with the tariff but maybe not the margin on top. And then there's a portion of our backlog that is with larger orders, larger customers that have a little bit more leverage, and we will have to negotiate with those customers how we are going to deal with the potential tariff that could be applicable for those products. I'll tell you that for the vast majority of those customers, where maybe not word for word we have full protection, we have created products that are critical to their success and we have real great partnership with them. So I feel very comfortable that we'll find a way to make it economical for both sides and create a successful relationship with those customers.
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Operator40:26
Our next question comes from Joe O'Day from Wells Fargo. Please go ahead.
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Joe O'Day40:32
Hi, Joe, is your line on mute?
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Operator40:38
Our next question is from Joe Richie from Goldman Sachs. Please go ahead.
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Joe Richie40:45
Hey guys, good morning and nice start to the year. Let me just kind of focus my questions on margins. If I recall last quarter, we were talking about Global Products. There was an expectation I think that the margins were going to be closer towards the low to mid-20s, and they came in a lot better. So my first question is, what really surprised to the upside this quarter on Global Product margins?
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Mark V. Deepen41:15
I wouldn't say surprise. We always put some conservatism in our guidance to try and make sure we don't surprise to the negative too much. There are two elements that really drove the outsized margin of Global Products in the first quarter. First, their ability from a third-party revenue standpoint to drive nice unit growth. That 11% unit growth was a little higher than what our original low to mid-20s first half was contemplating. That team has done an excellent job driving that book and bill business, that short-cycle business, at a very high level. Some of it came from orders accelerating as some people were positioning inventory prior to the new Administration taking control in January, but some of it is really fundamentally better blocking and tackling from a commercial standpoint. The other part is that as the data center vertical growth continues to accelerate, that business saw the benefit both internal margin and external margin as we saw a lot of growth in our product sales through our field-based business or Building Solutions business in the other segment. As you know, a little bit of volume in that business goes a long way, and we saw across the board better volume, particularly on our equipment and our heat pump business, that helped really absorb those factory costs, get great productivity, and really see a nice margin lift.
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Joe Richie42:50
That's super helpful. I guess maybe a quick follow-up to that. So was there a way to maybe quantify that tariff front-loading comment for the first quarter? And then as you think about the second half of the year, it looks like you're guiding about flattish margins. Is that just some conservatism because you're not really sure how the tariffs are going to play out?
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Mark V. Deepen43:15
I'll answer the latter with one word: yes. The uncertainty on tariffs has forced us to put some conservatism on how we look at the second half and what it's going to do to margin rate. As far as what that did to the first quarter, I'll point you more to orders than revenue. If you look at that really strong first quarter of orders of about 16%, I would say about a third of that was orders that we would have normally probably seen in the second quarter where customers were just accelerating the orders because they wanted to get ahead of the uncertainty associated with not just tariffs but overall the macroeconomic and political landscape. So there's a little bit of volatility in our orders quarter over quarter. I think this will solidify the year as we start really strongly, but we probably had some benefit in Q1 of orders that we would have normally seen in Q2, and that will probably be reflected in our orders in the second quarter.
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Noah Kaye44:34
Thank you. Just looking at the organic sales growth by mix of offerings, applied really leading the group here. When we think about the mid-single-digit organic growth for the year, Mark, can you give us some goalposts for how you think about that among the different offerings? We assume that applied continues to be a leader here, but any color you can provide would be helpful.
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Mark V. Deepen44:57
We do see continued growth in applied and also in industrial refrigeration. Both those businesses, with the heat pump conversion in Europe as well as data center globally and manufacturing, are great tailwinds for our applied business. Our more transactional business or more electronics business—I'm thinking about our controls business as well as our fire and security—has a challenging second half of the year to be honest with you. The indicators from a construction standpoint are not super strong; they're flattish, and that dampens a little bit of ability to grow from that market vertical. We've also been very diligent in driving the commercial team within those businesses to really focus on the sub-parts of the market that drive service, and so we think that while those particular product lines may be a little bit challenged in the second half of the year from a growth standpoint, not being able to hit double digits, they will at least provide a great base for ability to grow service in the long term.
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Noah Kaye46:12
Very helpful, thanks Mark. And then you mentioned earlier the real focus on service entitlement for new business. Maybe just refresh us on where that entitlement and the attachment rate is today and where you see it going over the next year or two.
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Mark V. Deepen46:30
Our attachment rate right now, depending on the business line, is between the low 40s to the high 40s. The best businesses are higher than that, obviously in the 60s and 70s. Where we think ultimately the entitlement is, while I don't want to box myself to an exact number, I always point to industries that have demonstrated an ability to drive a very high attach rate. I'm thinking about the oil and gas industry or for example the elevator industry that is able to drive 60, 70, maybe sometimes higher than that. We feel that's where our entitlement is long term. It means making some changes to our operating model, driving more manufacturing for service, and a few changes to how we address certain end markets, but we think that entitlement is absolutely attainable in the medium to long term.
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Andrew Obin47:33
Oh yes, good morning. How are you? Congratulations on successful CEO succession. Yeah, thank you. Just a question, I apologize if it was asked, in North America Building Solutions, productivity was a negative $20 million drag. I think it's somewhat unusual. How should we think about it for the rest of the year?
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Mark V. Deepen48:01
Yeah, it's a short-term thing. As we continue to see growth opportunity in North America, we've invested in incremental resources to drive against that growth, whether it's our commercial team and continuing to hire more sellers and more sales support, as well as the ability to drive incremental service and technicians to support that growth. As you go through a large hiring duct like that, what ends up happening in the very short term is you have a little bit of a productivity hit as you onboard those people and make them the best possible self and drive productivity for the rest of the enterprise. So I wouldn't take that small $20 million headwind in the quarter as the new normal for that business. It's really more of an uptick as we have made investments to continue to fuel that growth.
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Andrew Obin49:00
Thank you. And on fire and security, mid-single-digit nice growth. Could you just talk about what's driving acceleration in EMEA to high single digits and Global Products mid-single digits, and how sustainable these trends are into the second half?
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Mark V. Deepen49:15
The accelerated growth in EMEA is really around what we've been talking about for the last year almost. We repotted completely that commercial organization and have taken a little bit more control over which part of the backlog they look at and just basic commercial intensity. We're going to continue to drive that team, and we believe that the mid to high single digit on fire and security in that business is going to continue to evolve. I'd say the mid-single-digit that Global Products saw in the quarter is twofold: very strong performance commercially but kind of an easy compare if you look at the first quarter of last year where we were still running off the challenges we saw associated with the cyber incident. So they had a bit of an easier compare because that team was very impacted by that incident.
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Sahil Manoa50:24
Hi, good morning. This is Sahil for Dean Dre. Just one quick question for me. With net debt to EBITDA of 2.3 times and a cash position of $1.2 billion, how are you thinking about capital deployment priorities in the current environment?
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Mark V. Deepen50:37
Capital priorities have not changed. We'll return 100% of free cash flow back to shareholders this year. The proceeds of our divestitures, assuming there's nothing material from an M&A standpoint that comes between now and the fourth quarter, will be 100% returned to the shareholder via share repurchases. We will take discontinued operations business cash flow and use that cash flow to reduce leverage a little bit and bring it closer to the lower end of two to two and a half. But our capital allocation and the diligence we have there has the full support of the board and it's not going to change anytime soon.
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Operator51:25
Thank you. Again, if you have a question, please press star then one. And our next question comes from Steve Wulan from Jefferies. Please go ahead.
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Steve Wulan51:39
Hi, good morning everybody. Thanks for taking my question. A couple of questions on where you are relative to capacity. On applied and large chiller specifically, I'm guessing things are fairly tight. Is there some color you can give us on that? And then should we be expecting some capacity additions at some point?
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Mark V. Deepen52:03
I would regionalize that answer a little bit. In North America, we have a little bit of capacity but we're very close to being at capacity. We see obviously a very strong backlog and continued backlog, so we have great visibility there. In EMEA, we are at capacity. We need to probably expand a little bit capacity to be able to follow the trend we've seen there with data center as well as heat pumps. And then in Asia Pacific, we still have quite a bit of capacity to be transparent with you because the market has bottomed out but it hasn't rebounded yet, so our factories in Asia have the ability to drive a whole lot more growth in the future.
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Steve Wulan52:47
Okay, all right, great. And then maybe also on the same thread here, I think Mark you just said something about adding some additional field engineers in systems and service. But where are you on sort of utilizing these folks? Is there still upside to that? Do you really need more people in order to grow that business more?
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Mark V. Deepen53:09
So our operating model really drives a very high level of productivity within our field technicians. We're continuously working on tools to make them more productive. George talked about it in his opening comments. AI is not just a great opportunity for us from a cooling and top-line growth standpoint; it's also an incredible opportunity to make our field technicians that much more productive, either by helping them figure out what the problem is with a particular system or having them standing ready a little faster when it comes to the type of product or services that they need to deliver that particular day, therefore making their day more enjoyable but also much more productive and keeping the customer happy as we come in and out of those facilities quicker. We continue to invest in our field labor because it's a critical element of our service growth. Our ability to continuously drive service is critical, and as you see us growing services mid to high single digit, productivity will help us rely less on labor, but there's still going to be a labor component and we're going to continuously be searching for the next great talent there.
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Andy Kaplowitz54:28
Hey, good morning everyone. Hi, Andy. So APAC order growth as you said was quite strong. I know you're still probably a bit cautious about calling the all-clear there, but can you call a definitive turn in that market with the understanding that it's still a fluid environment given the tariff situation?
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George Oliver54:53
Yeah, as we saw early signs of the softness in the region, this goes back over the last 18 months, we proactively took steps to adapt to the lower demand and ultimately the increased counterparty risk. As we rebuilt the pipeline, we've now seen a very strong rebound here with orders at 32% in the quarter. We believe that we found the bottom with the current run rate, which is in line with the slower market demand. So based on what we've seen, we've seen real stabilization in the business and now we're really returning to growth, not only in building the backlog but the way that we're going to convert going forward. I think what's most important is the way that we continue to build services in spite of some of the pressure on the new systems. Services continues to be strong and will continue to help maintain a healthy segment EBITDA margin as we continue to rebuild the systems business. So I think we'll see continued growth within Asia Pacific, not only recovery in China but across the overall Asia Pac region.
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Andy Kaplowitz56:04
George, and obviously there are a lot of questions on data centers which makes sense, but you obviously have a lot of applied verticals and it seems like you're still getting leadership out of healthcare or education. But maybe you can opine on some of these verticals and the visibility that you have. Are you seeing improvement in office, for example? What are you seeing across the verticals?
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George Oliver56:23
Great question. So we continue to see strong double-digit growth on data center as well as healthcare and some other verticals. We still don't see any acceleration in what I would call real estate, which is offices and mixed buildings. That would fall into that category for us. You still have owners that are trying to figure out what they're going to do with their current assets, and you still see some hesitation in making certain investments. It's a market that's not declining, it's just not growing at the pace of the others. We have great solutions and products to address that particular vertical as it rebounds, but it's not where we are seeing the most growth. Infrastructure is seeing still some good tailwinds from prior commitments from a construction standpoint, and we're still seeing some positive signs there. And then everything from semiconductor manufacturing or clean room or biomed manufacturing still globally sees a great tailwind, and I don't think we're going to see a stop to that trend anytime soon.
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Joe O'Day57:52
Hi, sorry about that earlier. Thanks for getting me back in. Wanted to start on restructuring and progress over the course of the quarter. Just revisit how you're thinking about the cost impact in 25, the savings impact, whether anything's trending ahead or behind the plans there.
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Mark V. Deepen58:17
Yes, so our expectation hasn't changed from a cost or timing standpoint. What I'll tell you is embedded in our guide in the second half, we've seen early signs of progress of the benefits. We started addressing very early on the stranded costs we saw as we were getting close to closing the transactions of the divestitures of the ADT business as well as the residential and light commercial, and that gave us a little bit of a leg up on our ability to drive some cost out earlier on. I think you're going to see some good signs in the second half of the year from a cost standpoint, but the vast majority of the benefit will really be yielded in fiscal year 26 as we close the transaction in Q4. It will give us an opportunity to really address the vast majority of that stranded cost in the fourth quarter into the first quarter of fiscal year 26.
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Joe O'Day59:20
Great, that's helpful color. And then just wanted to come back to an earlier comment about pricing going into backlog and talking about selling value to the customer. Just to understand your evaluation of the pricing today and the pricing opportunities, what goes into evaluating the value you're delivering, and to what degree do you think you're being appropriately compensated for that?
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Mark V. Deepen59:47
Well, it varies on all the different verticals we play, but what I'll tell you is our ability to drive outcomes for customers allows us to not have to go into deep detail into what is the actual pricing of each component of the offering we present to them. It's a full solution, it's packaged, and it allows us within our organization to drive best costing and maintain margin at all times. Obviously things change, whether it's tariffs or otherwise, and we have contractual ways to actually address that through change orders with customers as we go and implement those systems. The application varies, but most of our contracts have an ability for us to address that through a process that is very defined and allows us most of the time to recover not only our cost but also the margin, and sometimes drive even better value for the customer and JCI.
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Operator1:00:48
This concludes our question and answer session. I would like to turn the conference back over to George Oliver for any closing remarks.
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George Oliver1:00:55
Yeah, thanks. To wrap up the call today, this quarter Johnson Controls achieved record backlog, double-digit organic sales growth, and broad-based strength across our portfolio. Our strong start to fiscal 2025 is a testament to Johnson Controls' talented, hardworking team as well as our unwavering commitment to innovation and operational excellence. I am confident that Yim is well suited to lead Johnson Controls' next chapter of growth as we build on the strong momentum underway to unlock enhanced value for our stakeholders. With that operator, that concludes our call today.
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Operator1:01:33
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.