Ahmed Wadi33:01
There was a group, for example. I remember it very well because there was a very emotional woman, I mean, she gave. There was a woman for whom the group really made a difference. She was going to have an operation for her mother, and after she received the money from the group, which wasn't really that much, maybe a third-party one or something, it wasn't the only option to be able to get the money for the operation, and for her, it was like a dream if that money actually came. You understand what I mean? So, she was very grateful and called me and came to the office and kept thanking me for the things. For what happens, it is always very difficult for us to understand the issue. These are the things that give you the incentive that you do not need to do this, so they separate me greatly. I mean, she was one of them. I mean, the other one is gone. The second one was also sexual. I mean, honestly, now, I mean, this is one of the things that separates us from time to time. It means that we, as for these things, make you feel that you have separated from people. Without you, it was very difficult for them to be able to reach these goals with a strong TV experience with us, I mean, as a team, and now even we are doing it, Philly Zen Review, we are trying to get bags of customers. How is Maan different? In our generation, this Enco has become, I mean, when we are sitting now, why should it be, because you gave these people an opportunity, what else will happen to them, and if you gave them an idea, they would understand it? It is very good to dismantle the association and enable them to reach their financial goals in an easy way It's simple and guaranteed, I mean, but the emergency aspect was honestly very emotional. It's about emergency operations, about someone who needed to go to the hospital and couldn't get into a clinic, school fees, or a project. Many people rely on this initial payment to start their first prototype or small project. We feel that our goal isn't just profit, that we want to make money, but we also support positive change for people and society. So, it's joyful. I feel that Revere Word of Mouth will likely be very strong because if I need money, I've tried everything right and no one is ready, and then I find someone who actually gives me money, my word will be very strong. You understand what I mean? So, we relied heavily on Revere Word of Mouth for a model like Money because it's a nashal fire. Its nature is that if you break a bicycle, if someone in a group or Two or two groups within a group, and you took them to your virginity, naturally. These two are the remaining eight with them. The important thing is that we were always focused on not growing too quickly so that we could train a small number of clients and give them a great experience, you understand, so that we could rely on their network. And when someone comes to you through a referral, they also come with a trust, you understand? It's great when someone tells you, 'I used them and got paid, and they're respectable people,' and so on. It saves you a lot of effort that you could do as a whole, instead of giving a small part of the clients a great experience and relying on them to spread the word. And I see this as the growth factor. I mean, companies that rely purely on marketing, I feel they're limited. You'll always need a marketing budget to grow, you understand? So what will you achieve? How much will you spend? When? So at some point, you have to rely on two things that I see as very important: referrals. The word 'ward' is out there, and people are telling each other how Britt is doing. The rating system is important; you don't want a customer who uses you once and leaves. You want that customer to stay with you for life. Over time, you'll build the community, and you'll know that 80% of those who come once will come again. So, you can build Britt gradually, little by little. That's why it took us a long time to grow this network. But I think that because we were very close to the customer and because we were persistent and followed up on every case in the initial period, we built a system that could make all customers comfortable and give them the best experience we could give them. Of course, skills come in new skills, so it takes time, but it's much harder because it's very heavy. You know what I mean? If you've missed something, you've forgotten that Plant is a Startup. This is your life. You know what I mean? And the customer has a significant impact. His voice is much louder and stronger than the one who was happy, you understand? I mean, the word 'mouth' is different after that, and this can greatly affect the overall arrangement, for example, any market place, for example, Uber, I order a car, whether it comes or someone comes, okay, one and one. The idea is also in the money, which is positive, and also difficult, that there are 12 people, right? So when will we start, for example, 12? Good, because every ride or trip here has 12 people, and these 12 are the ones who will bring 12, meaning each one will bring, you understand, I mean bring one person, so okay. But how did you also manage to fix his part? I mean, easily, we will close, when will we close? Seven, there are five left, we will remove the five. I mean, how did you know when we would close the group and when it would start? And this is on its own, I mean, a good question, I mean, this is on its own, we are in it. If we, as a team, used to wait, I mean, the group We tried as much as we could, and then we realized that this project failed too. Okay, if you didn't come and tell the client, because today you have to tell the client that they will be paid after three months, then after three months means that the group must start next month so that you can get paid for the clients. Because no one will come, God willing, everything will be fine. Understand, no one will know how to sell to the client. Just come and God will make it easy. Do you understand what I mean? You have to be sure of what you are selling to them and when you guarantee the date, which is after three months, between the 15th and the end. Do you understand what I mean? So, this is what we started. We were doing as much as we could, God willing, everything will be fine, but we found that this project doesn't mean it won't succeed at all. So what we did was that we established that every month we start new groups that start the following month. So, you have a window for the university months that we do. We have to continue as much as we can. Okay, so this affects our budget. What are the expectations? 100 million, so 20%, we understand, or is it 50%? So we have a budget, you understand. So over time, you keep tracking this every day. What has it reached? Should we launch more, or close it like that? Or are we doing this too in the backend? You understand? We, as a team, sit there every day looking at the reports. How much have the clients paid? How much budget do we have? Is there a capacity for more launch? And then there are things with high demand and things with low demand. There are things that depend on the season. The timing of this round is more important than the same round in three or four months. For example, there are school fee deadlines. You understand what I mean? If we are in January and she is in July, then July is a bit more important. So I started creating all these things manually, all offline, all efforts with the team. We were in the backend, and I remember you
You know the advice we hear everywhere and everything, the one who tells you, 'I understand,' at first, you're building things, your goal isn't for them to be perfect. You'll never know when you're working and building and just looking around. But some people fall into this trap, trying to fix everything. So instead of us learning and doing things, no, many people you'll find weren't doing this and were just building based on their imagination or perception of how the problem would look, and they never actually reach a real problem. When you start to see and understand these things, that's the real work. So in the initial period, you don't have to have everything done out there, because these things come with resources, time, and you, the startup, don't have all of these things. You don't have the time, the team, or the resources, and you'll do what you can.
Work, it's a problem, it's become a good thing. What's this? We're grown up now. Manual is a very good problem because you can't fulfill all customer requests since you have a lot of customers. So then you start automating things, killing some and throwing others away. You know what I mean? This was very useful for us, and what helped us was that we were a very organized team, you understand? We did it ourselves, with our own hands, not just a little bit. So what are these things? Okay, to summarize, if you were to go back, would you do them again since you know more now? What would you do in the marketplace?