Moderator36:16
The one thing I would add is, we did a merger announcement four years ago, and because it was being announced and two public companies, we didn't have control of the narrative. That was a really difficult situation where we announced, we said what we could, but we were somewhat limited in what we could say, and it created an enormous confusion for shareholders. I remember one shareholder said, to Mark's point about getting that trust right away, you had a thousand phone calls. I remember one shareholder said, there were shareholders on our side, we were basically the acquirer, who said 'I don't think you're getting a good enough deal,' and then angry shareholders on the other side who thought we were getting too good a deal. I said, how can I get all of you guys in a room to talk this through? Because you face that all of a sudden. As much communication and transparency as possible is absolutely key, because you're going to get those stakeholders. I'm like, I just got off the phone with someone who thinks I'm paying too much, and you're telling me I'm paying too little. You guys ought to get together.
Matt, is there stuff that you're advising on the index front and the proxy firms and dealing with that, just because it has become such a large holding of REITs and does become a critical factor in these deals getting voted upon?
Yeah, look, I think from that perspective, they're the biggest shareholders as a percentage. We spend a lot of time with our clients, and the situation you're in is an extraordinarily painful one if you're advising a company on the sell side where the buy side is really creating the narrative. You don't have as much input necessarily as you want to have, because these deals get launched, you have one shot to message to the market why this may. You're basically answering the question 'why should you vote for this deal?' because that's your audience. You're going out with a proxy in a few weeks, and you have to sort of get that messaging right. The index guys will want to know a little bit more about process and how did it go and what was the governance related, and so they'll withhold judgment typically until the proxy comes out. You better have a pretty detailed proxy disclosure that describes a thoughtful, appropriate process that a board went through to reach its determination to recommend to shareholders a particular deal. But the piece of it that can be terribly frustrating, because I've been there when you're on the sell side and the buy side chooses a narrative that is incomplete and that leaves the market with as many questions as answers, and then you're stuck with a turmoil in your stock. You increase the risk of inviting uninvited, previously uninvited 'friends' to the marketplace in a bumpetrage or in a sort of hedge fund strategy to get involved and clarify it, and that's the last thing you really want. So I do think there's a renewed emphasis across all boards and deals of expecting the owners of the company to act like owners of the company, which they didn't all used to in the same way. Which is to say, the shareholders, whoever they may become, they own the company, and they should be addressed in a way that allows them to get into your head, subject to public disclosure, as to why this deal makes sense and they should vote yes. But the passive piece of it is more about was the process right, was it honestly arrived at, did it sort of conform to the principles that the lawyers and bankers will tell you are good quality decision making? But in a way, it's no different than running a company, you have to deal with all of the issues around you. So maybe there's more complexity now dealing with shareholders and because of shareholder turnover, but that's just the job. If there's a dead body in the back seat of the car, you gotta clean it up.
Mark, deal with the perspective of... you use that one a lot? I hadn't thought of it until the other day, I learned from Mike Billerman. You had to go shopping your QCP deal, you negotiated with a buyer, announced a deal, and then had to go shop. Robin talked early on about, because the private equity world today has got two extraordinary large players in Blackstone and Brookfield, and then Barry's got a seven billion dollar fund, but there's not a long list of parties like that. How does that... do we expect that to be more common in deals?
Well, it's important if you negotiate a deal with one party and you go through all your logic, you still want to make sure that you're getting the best price. So if you're well advised, the first thing you're going to do is say to the world, 'hey, if somebody else can come up with a better price, be thrilled.' Now usually management will benefit directly if the price goes up. But as a buyer, I would hate to have... I want to buy a house, I don't want to lose my deal. But a buyer is buying a public company, and a public company is owned by a shareholder, so a buyer has to respect the fact that you're going to do that. Now the buyer also has the ability to pay more. So I don't think that unlevels the playing field, but I think it's important that you can look your board members, your shareholders, and everybody in the eye, whoever it is, and say this was an objective, competitive process. Frankly, it doesn't matter whether the deal's signed or not, because if an offer comes in unsolicited, the board has an obligation to consider it, and if it's better than the deal that was signed, that's why there's a breakup fee at the end of the day. And actually, there was one paid in our deal, though that was unfortunately didn't need to be paid. Now during a go-shop process, there are people... I mentioned the word duplicity earlier. There are people who will in any process try to monkey around a little bit for their own advantage, which may be not in any way the best interest of the seller's shareholders. So again, you have to have the right lawyers who are watching the process closely and making sure that people aren't gaming the system, because they will if you don't.
Is there anything that you've learned from a failed M&A experience? We all know about the stuff that gets announced, but is there something that in your careers from a deal that didn't get announced that you've learned and applied in other transactions? Matt, I'm sure there's been a failed M&A deal. That's got a hundred percent batting action. Matt's the only one been involved with exactly.
No, look, I think as I said before, deals fail for so many different reasons. I think one of the things that comes up when you get close to a deal is you find the true colors of the influencers at the buyer and the seller, which sometimes you're not in a position to fully understand until people are sort of tested. That includes board members, it includes management, it includes financiers who are providing capital or not providing capital at a given cost for a deal. So I think for better or worse, deals fail for lots of reasons. But the piece of it that you always wish if something doesn't happen you did a better job at is really getting to better understand, and it's not easy to do because there's a reason if folks have mixed agendas that they don't share them with you until they have to, that you really understood all of those parties. But it's almost... I wouldn't say it's a miracle, but those of us who work in the M&A business every day, it's really hard to get deals done because so many things have to go right. So much of it is not the numbers, the numbers are comparatively easy to compute. It's really about business plans, executions, motivations, how people think. There are folks with very strong biases about the future that that's just what they think. There's no way to dissuade them, it's almost political or religious, they believe this is what the future is going to look like and the market may or may not. But a lot of folks have strong points of view that at the end of the day you didn't understand completely. So much of it is really getting on the table and fully understanding, and frankly some parties, when you get really close and absorb what it's really going to mean to do the deal, sort of back away. So a lot of that is really knowing your client and the board members and sort of how decisions get made and what motivates the underlying.
You also would never want to put people on a panel on M&A who fail at an M&A deal. But it's never the banker's fault. I think the bigger question is why do deals not even get started? I think you can look around the industry, whether it's REITs or any industry, and see plenty of underperforming companies and plenty of consistently underperforming companies. I think boards are in many cases asleep at the wheel. I think they may not be getting information that explains their relative performance, how their shareholders view them at the end of the day. I think there's this sort of negative perception of an activist. One of the things we found is that some companies, some investors, big investors, are afraid to actually argue for their own investments at the end of the day, they're afraid to rock the boat and complain to a board. There needs to be more communication between boards and institutional shareholders at the end of the day. I think if you cleared some of this out, you'd end up with more transactions. On the board point, my thought has changed on this. When a lot of the REIT executives were going on each other's boards, I sort of viewed it as a conflict of interest because we're all buddy buddy, we go to the NAREIT conference, you go to our conference, you go to conferences like this. Then I started to realize I got access to the boardroom. I spend now more time talking with REIT CEOs or CFOs that are on other boards about the companies they sit on versus their company themselves, and it provides that access to the boardroom that investors or analysts didn't have before. Now the good companies do that already. The good companies, Matt sits on two boards on Boston Properties and Ventas, I've presented to both of those boards. The CEOs are open to conversations, but I would agree with you, more companies need to follow that discipline.
So we've spent a lot of time talking about the hunt, we've talked about the negotiation. The last piece with the time that we have left is talking about the integration. Maybe John, now you inherited a company that you built, so you sort of knew where all the bodies were hopefully buried and you knew a lot about the assets. But how do you integrate? You don't manage the lodging assets, you manage the manager, so it's a little bit different. But how do you integrate both people assets, but then also manage the external communication in terms of that integration and how it's going?