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Chad Steelberg
Cofounder, Veritone

CES-G 2020 Keynote | Artificial Intelligence: Machine Learning and Mission | Chad Steelberg, CEO

🎥 Jan 14, 2020 📺 VeritoneInc ⏱ 24m
Featuring Executives from Deloitte, Microsoft and Oracle, the presentation explored strategies for successful deployment of AI and cognitive computing in the government sector. Artificial intelligence is going to fundamentally reshape government operations and redefine the balance of power on a global scale. Data sovereignty, security and bias concerns often make AI-based solutions complex to deploy and present significant challenges to organizations, especially in the government sector. In his keynote, Steelberg discussed various AI deployment options through the Veritone aiWARE platform, e...
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About Chad Steelberg

At the CES-G 2020 keynote, Chad Steelberg discussed Veritone's aiWARE platform, which he described as the first operating system for artificial intelligence, deployed to approximately 150 locations including government agencies. He stated that the platform has been used to identify individuals through facial recognition against known offender databases, resulting in "hundreds and hundreds" of suspects and violent offenders being caught. Steelberg also said that the platform has reduced the time required for redacting personally identifiable information from evidence from roughly ten man-hours per hour of video or audio to a one-to-one ratio. Steelberg characterized the development of artificial general intelligence, or "the singularity," as an "arms race" involving nation-states including China, Israel, Russia, and the UK. He argued that the path to general intelligence requires collaboration rather than originating in a single research lab. Steelberg described a progression in which humans move from being "in the loop" to "on the loop" and eventually "completely out of the process." He also noted that Veritone had formed partnerships with Microsoft, Deloitte, and Oracle within the previous 12 months, and described the aiWARE operating system as "completely federated," capable of running on a laptop or in the cloud.

Source: AI-verified profile updated from Chad Steelberg's recent appearances. Browse all interviews →

Transcript (7 segments)
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Chad Steelberg0:10
Good afternoon. I'm Chad Steelberg, co-founder of Veritone. I'm here with some gentlemen on stage to discuss insights and learnings from the front lines of the AI revolution over the last five years, with the goal of providing you tools to make better decisions about your AI initiatives. On stage with me are three strategic partners: Microsoft, Deloitte, and Oracle—all new partners in the last 12 months. They are titans in their own right in the federal government, here to talk about how they will impact America's efforts to remain... [audio unclear] ...deployed across the world to about 150 locations, many of which are government agencies seeing spectacular results. Today, Veritone is becoming a new standard in government AI deployments at local, state, and federal levels. With these new partners, we are marrying Veritone's capabilities with the capacity to roll out at scale globally, directly transforming your missions in real time. Before we go further, it's important to start at the end of the story for AI. The end is both in terms of its knowledge capabilities. The path to this is not well-defined. On this stage, every corporation including my own, and nation-states like China, Israel, Russia, the UK, are actively pursuing general intelligence and the singularity. This is an arms race, but the end state is not well-defined. We don't know where the finish line resides. But in my experience deploying hundreds of AI solutions worldwide, I've realized there are some... through that research, it will not originate in a Big Bang. The Big Bang theory is a myth. Instead, AI and general intelligence are about a fabric of intelligence spanning hundreds of thousands, if not millions, of processes where AI is deployed. With every step from the first deployment to the last, you need a framework that continues to learn from every deployment, getting better and smarter to inform the end user about how humans can trust the AI, and more importantly, how that... loop is that person providing cognitive service in any process. As AI is introduced, the human begins to advocate control of that process and cognitive skill to the AI, moving from being in the loop to on the loop—a shared cognition. The final end state is where the human moves completely out of the process, becoming automated: human out of the loop. Through hundreds of deployments, we've identified four key ingredients to successful AI deployments. Each successful deployment is... safety and solutions from Microsoft, who will talk a little bit. Thank you, Chad.
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Microsoft Representative5:12
Thank you, Chad. The cloud has transformed several things. Solutions now move from a world where you back up in case it goes down to a world where it's distributed and replicated across multiple data centers so it doesn't go down. Second, the cloud has transformed the capabilities of those solutions. Hardware and software are now bound together in a way that didn't happen before to support the computing power. I'll provide Microsoft's perspective. You can see the stats here: it's reach and depth at the same time. There's a data center complex in the US for Microsoft that isn't so much a building as a small town where all the buildings are data centers. That gives you a sense of the elastic capacity to support all those high-end capabilities Chad's talking about. But with that comes a real responsibility to get security and compliance right. We have controls and processes to support more than 90 compliance standards worldwide. In the US, critical ones include DoD DISA up to level five, FedRAMP, ITAR, and the senior security policy from the FBI. This is critically important in our work with Veritone, especially regarding criminal justice information. Public safety agencies and federal agencies get trust among everyone because it's a shared accountability. That brings us together: unlocking value in data that already exists in systems for public safety, defense, and intelligence agencies—data that is in some ways laying dormant. How do you unlock the value by applying cognitive capabilities like Veritone's? It goes from locking data away to unlocking it. But I want to reinforce what Chad said: it's not to take the person out; it's to make the person more productive, more effective, more efficient. Chad put it as from in the loop where they're doing the work to on the loop where they're guiding the work of the AI, and then... privacy, accountability, transparency, reliability, inclusiveness, fairness—these underpin what gets done in AI. The power of bringing together Veritone and Microsoft is this idea: the cloud started as hardware running your solutions in somebody else's data center. That's a great first place. But what happened after that unlocks all this power: the cloud is now a neutral common platform to bring stakeholders together. It is now bringing its own unique capabilities that can only be best delivered through the cloud at scale: artificial intelligence, machine learning. When you bring those together, you get something very powerful, as you see on the screen. Instead of having data locked in a digital drawer, it's now a shared asset driving better outcomes more quickly. The result of unlocking the power of the cloud, delivering new capabilities with security and compliance, is safer communities, citizens, and responders, and a nation.
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Chad Steelberg9:29
Thank you. To recap, there are three applications we have running on top of AI in the Azure deployment. The first is Veritone Identify, the second is Redact, and the third is Illuminate. Since deploying, we have caught hundreds of suspects and violent offenders by identifying individuals through facial recognition and other AI mechanisms against known offender databases. We have compressed that to a one-to-one time using AI to remove personally identifiable information from evidence. Illuminate is a product that ingests any form of data—unstructured and structured—and surfaces insights through anomaly detection for investigators to pursue. With those three applications living inside the cloud, many agencies at federal and local levels have data they never want to go to the cloud. One of the beautiful things about Veritone is it's a completely federated operating system; it can run on your laptop just as easily as on the cloud, all interconnected. One of the other tenants of the future of AI deployment that's required is... Ryan Jennings from Oracle, thank you.
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Ryan Jennings11:10
Thanks a lot. It's always a pleasure being at this conference with this constituency. There are only three things—and this is a huge topic we could spend days on. What we're trying to communicate is it's very difficult to imagine AI being brought into production for the military-industrial complex by one particular company or one particular offering. You see some incredible corporations on stage. The three things I want to talk about: we take our custodianship of that data for the government incredibly seriously. So I want to talk about data, security, and cloud. If you're going to bring AI to a meaningful place in this marketplace, you need to be able to feed the cognitive engine with a vast amount of data. We're entering the third decade of the 21st century; we no longer measure data latency in milliseconds; we are in the single-digit... decades learning the domain. We have systematically provided the data that analysts need, giving it to them because they have a need to know. It's taken them a long time to build their experience set. We are now able to support analysts by having a cognitive engine run across the vastness of data in any format: spatial, relational, financial, human intelligence—you name it. The cognitive engine can go through that, and we just have to worry about the integrity of that data. Bad actors are rapidly evolving; they would do nothing but change our algorithms so that we make the wrong decisions in a decision support structure. We see that a lot right now coming out of Russia—they are manipulating the data so we have a different decision support matrix, disrupting a lot of what we're doing. The security of that data, where it resides, and how to expose it to AI engines like the powerful one Veritone has developed means it may not be economically feasible to put all that data into a single cloud and then try to cross... There's no one who doubts that AI will be able to run on-prem in a legacy contained environment, on a TS Enclave where only 15 people have access to the data. That's not going to work. But if we're going to get to actionable artificial intelligence—the term we use on my team, A2I—that's where I'm really interested in getting to. So the data to feed the engine needs to be vast, super fast, incredibly secure, and needs access to the cloud. Cloud-adjacent strategies allow us with our technology base to take all of the data... every day is to do nothing but improve the decision support for the military-industrial complex that I'm personally responsible for from the infrastructure side. Our interconnect with Azure means that Veritone running in Azure, connected to a cloud-adjacent architecture where we put petabytes of data—structured, unstructured, Hadoop data—means customers will get a lot faster answers. Thank you very much for the opportunity. I look forward to working with any and all of you as we move forward. Chad, this has been a real pleasure. Thank you.
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Chad Steelberg16:49
Thanks, Ryan. So I think the picture we're looking at here is where we left off with Microsoft: the cloud. You're moving your data into the cloud. But the reason Veritone can run inside those contained facilities is it can provide the same level of intelligence to those data lakes without having to connect to a cloud, yet still allow all that intelligence to be shared across organizations as a framework. The third leg of the stool we've found is that every process we touch with AI has a human—in fact, every one we've ever done has a human in the center of the loop. So you can never underestimate the third leg: the human experience—defining the use case, providing training materials, building applications, migrating, and working with staff to successfully transition. So please help me welcome Patrick and Clark from Deloitte.
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Patrick Clark18:24
Thank you, Chad. Good morning. I'm Patrick Clark from Deloitte. We focus on helping our clients solve their toughest problems, and we do that by partnering with elite technology companies, many if not all represented in this room. We've heard several instances this morning: not only is data growing in size, but it's growing in complexity. There is simply not the capacity within the investigations and discovery world I'm supporting our clients in to work with that data in the traditional manner. We need to call through that data in a traditional manner. For instance, we were supporting a financial crime investigation and were presented with over 20,000 foreign language emails. As was referenced this morning, you have no idea if those emails are birthday invitations or critical mission information. In the traditional environment, you would have had to either put those emails aside and risk losing important information, or go through the natural foreign language. Instead, we partnered with Veritone in this instance and within hours had that information translated, then were able to run analytics. Supporting the Department of Justice, we partnered with Chad and the Veritone team. We recently rolled out support to all 94 districts of the EOUSA attorneys, allowing them access to this technology. Previously, in discovery and investigations, we were worried much more about the written word—structured and unstructured emails. Today, audio, video, social media data are all coming into play, and you simply cannot work through that in the traditional manner. The final point I want to make is that all this requires a secure environment. Everyone here probably knows that the FedRAMP process... the first thing we got to do is get FedRAMP certified. I was impressed that your team made that investment, Chad. I know it's going to serve government clients. Thank you. So the Department of Justice is now connected to a FedRAMP instance of AI in partnership with Deloitte, and we're actually processing cases for them now.
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Chad Steelberg21:22
So again, Veritone is not a point solution; it is a framework. It has over 400 different cognitive engines on it today. All of you can build engines with our tools on that platform that you own proprietarily and can deploy at scale. The fourth and final piece of this puzzle is really that operating system. The secret to this cognitive revolution is you need to separate the concerns between the AI models, the applications, and the users using them. Our tools and operating system today interoperate with all clouds and all local providers. It interoperates with models developed by the Israelis; we have Chinese models on the platform, our own models, and US government models as well. The applications that sit on top are built by ourselves and our partners. Truly, it's an OS native to the AI revolution we're living in. In conclusion, what I think would be great is for all of you to take a moment and identify in your organizations what is that one... models for that in our platform. Where is your pain point? Because what's represented on this stage today are four separate corporations, each with unique skill sets, that have collaborated on numerous projects successfully in AI. Never before have you seen this level of—I'll use the term 'frenemies.' Growing up, I used to think of Microsoft and Oracle as groups that would never be on stage together. Frankly, you're looking at a new age where AI is the dominant verb everyone is pursuing. So if you have that thing you're trying to solve—that one human little loop you have—four corporations, contact any of them up here. We would love to lean in and help you.