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Charles Cashman
Executive Vice President & Chief Revenue Officer, MARINEMAX INC

Chuck Cashman on MarineMax, Superyachts & the Future of Boating | Yachting USA - PODCAST

🎥 Mar 01, 2025 📺 Yachting International Radio ⏱ 57m 👁 16 views
In this powerful episode of Yachting USA, host Rick Thomas welcomes Chuck Cashman, Chief Revenue Officer and Executive Vice President of MarineMax, for an in-depth conversation filmed at the scenic Palm Beach Boat Show. From legendary partnerships with brands like Ocean Alexander and Sea Ray to the bold expansion into the superyacht sector via Fraser and Northrop & Johnson, Chuck shares candid insights into the strategic decisions shaping the future of MarineMax and the wider boating industry. They dive into the decline of yacht building in North America, the critical need for vocational tra...
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About Charles Cashman

Chuck Cashman, Executive Vice President and Chief Revenue Officer at MarineMax, has appeared on several podcasts in 2024 and 2025 to discuss the company's history, strategy, and the broader boating industry. On the Yachting USA podcast, Cashman described how MarineMax was formed roughly 33 years ago when five Sea Ray dealers, with a combined revenue of about $220 million, came together with the goal of providing a better customer experience and team opportunities. He noted that Sea Ray has remained a common thread through subsequent acquisitions. Cashman also discussed MarineMax's expansion into marinas, stating that after lessons learned from a recession, the company began seeking dealerships with storage to provide insulation during cyclical downturns, and later began acquiring standalone marinas under CEO Brett McGill. He commented on Blackstone's acquisition of a marina portfolio, expressing optimism that the infrastructure division views marinas as long-term assets similar to ports and airports. In other appearances, Cashman discussed workforce challenges in the marine industry, stating that a lack of vocational programs and apprenticeships creates a weak pathway for youth not bound for college. He expressed a desire to see boat building return to the United States. Cashman also shared his personal experience with Dockmate, a remote boat control system, describing it as a "game changer" that allowed him to single-handedly move his boat from its slip)Skip, giving his family an extra day on the water. He has also promoted the ElectroStrainer, a marine growth prevention system, calling it a "cheap insurance policy" for air conditioning systems and noting that MarineMax offers it as a dealer standard option. On the Luxury Item podcast, Cashman noted that the average age of superyacht owners has dropped by about 10 years over the past two decades and that interest in alternative propulsion is growing, though adoption is slower than expected due to range and speed limitations.

Source: AI-verified profile updated from Charles Cashman's recent appearances. Browse all interviews →

Transcript (83 segments)
I
Interviewer0:01
Hi Chuck, welcome to Yachting USA. What a pleasure to be sitting with you today.
C
Charles Cashman0:05
Awesome. Thank you for having me. Really appreciate it. Look where we are. We're in Palm Beach. The Palm Beach boat show starts. It's gorgeous South Florida winter weather. Doesn't get better than this.
I
Interviewer0:14
Amazing. Tell me about the boat we're sitting on right now.
C
Charles Cashman0:16
We are on a 35 Puro Ocean Alexander, which debuted at this show last year. We actually sold hull one. This is hull two. And it's a really good collaboration between Giorgio Cassetta, well-known Italian designer, and Ocean Alexander, a very well-known eastern builder out of Kaohsiung, Taiwan.
I
Interviewer0:37
Yep.
C
Charles Cashman0:38
And that collaboration has resulted in a boat that's kind of a new class for Ocean Alexander. And it's really over well with clients. The little bit of the European flare with the traditional Ocean Alexander's always been a ship type of a boat that's seaworthy and was sturdy and it's got that and wrapped up in a beautiful package.
I
Interviewer1:00
It's I was walking around the boat earlier as we're setting up and it looks like a very nice family boat. It's got a little bit of everything you need and lots of space. We're taking advantage of the Sun Sky Lounge actually to turn into an impromptu studio today. So amazing. Good to have you here with us. You know, this is interesting because you and I we go back pretty far in the industry. I guess I predate you slightly, but you started with MarineMax in 1992.
C
Charles Cashman1:22
I did. So, Bill McGill, our founder of MarineMax, we founded MarineMax formed as a public company in '98. He hired me in 1992. We were basically one store with one brand and started selling Sea Ray.
I
Interviewer1:38
I was going to say Sea Ray was the brand that everybody knew you guys were.
C
Charles Cashman1:41
It really was. I mean, even as a public company for many years, more years than we like, they would still call us the Sea Ray place. And you know, we've tried so hard to be so much more, but honestly, without a brand like Sea Ray, I don't believe we could have ever brought the dealerships together that we did to become public. So, it really, you know, we all had a special place in our heart for that brand. And at the time, it's greatest brand in the world. Certainly the greatest brand in America.
I
Interviewer2:09
Yeah. No question. Just amazing. They were built on the east coast of Florida by and large.
C
Charles Cashman2:14
Yeah, that's right. And no, with the common ground there too is I started my business in the back of my dad's shop in Clearwater.
I
Interviewer2:19
Yeah. Right on Alton Road. And I remember if I just went just a little bit west and turned right and came up US19. You were at our front door. There you were. And that was some of the first business I did was with MarineMax. And it's so cool to be here in 2025 having this conversation. We have so much behind us to get to this point.
C
Charles Cashman2:38
Yeah. Wow. What a story that is.
I
Interviewer2:40
Let's talk about the Sea Ray story because that is kind of how everything started and you guys basically pulled dealerships together to kind of create a consortium of dealers.
C
Charles Cashman2:47
We did. It was in a time where there was a lot of companies consolidating and going public. Certainly in the auto industry they were doing that and our founder got an idea that Bill got an idea that you know and the idea I got to go back one step. The idea was to provide a better experience to the customer. At the end of the day, it really wasn't about let's make more money, let's consolidate. It was let's provide opportunities for the team, which I can tell you sitting here 30 almost 33 years later, it provided me incredible opportunities for others, but it provides a better experience for the customer. And I'll kind of explain how, but we were basically five Sea Ray dealers, big Sea Ray dealers, but Sea Ray was the common brand that read through it all. And there was enough critical mass at the time. We were somewhere around $220 million. So not a very big company, but at that time big enough.
I
Interviewer3:41
Right. Right.
C
Charles Cashman3:43
And it was just big enough to go public. When you think about it, you have to have a big enough company. Sea Ray provided enough business for those companies to form together. And then through the years, we've had, you know, a number of acquisitions that all of the dealerships we acquired primarily had Sea Ray as their main brand. And there was other brands that came in and out, but Sea Ray has been a common thread and today is still if it isn't our largest brand, it still is, you know, one or two. It's right up at the top.
I
Interviewer4:11
Brunswick never factored into your public move. It was they strictly stood in the as the owner of Sea Ray and you guys worked independently of each other.
C
Charles Cashman4:19
They did in with some collaboration. I'm sure there was a little bit of collaboration early on where they did get a certain stock grant for allowing us to go public because there's dealer agreements with every dealer and we needed their permission to have the dealer agreement transfer from what we were a Gulf Marine to MarineMax. So there was a little bit of a partnership there, but at the end of the day, Brunswick was a manufacturer. We're a dealer, right? You know, we were I would say simply a boat dealer, but at the time it's pretty much what we were pretty simply a Sea Ray dealer and Boston Whaler had entered into it a little bit, but at a lesser scale. Now it's grown to be equivalent with Sea Ray. Some years a little bigger, some years a little smaller, but they're two of our biggest brands year.
I
Interviewer5:09
Yeah. Nice brand.
C
Charles Cashman5:11
Yeah, they are amazing. It's amazing what they've done through the years and I think we've helped for that to be honest.
I
Interviewer5:16
Of course, you would have to. I you know that the amount of the customer feedback that a company like yours would bring to the table would have to have a lot of influence in how these boats get built. Yeah. And what we'll be talking about here in shortly is the fact that you start out selling boats. Eventually you're evolving into actually building boats. And that's interesting because, you know, I go back so long in watching boat builders in North America and the rise and fall. It's been fascinating and I'm blessed to have been along for the ride on a lot of these builders. I for instance, I point to Lazzara and I was very close to the Lazzara family because they were building the Gulfstar line in St. Petersburg and they were my first OEM account. Great family. Great nautical family.
C
Charles Cashman6:00
They are. And Dick is still a dear friend of mine, as is Brad. And you know, they just lost their son Richie, but Tony and I are still pretty tight. And you know, it's a cool family. But, you know, we watched what happened when Vince's company, Gulfstar, got basically consumed. Viking took them over and then as eventually they went away. And I remember the phone call when Dick called me to ask if I'd sit in some design meetings with them because they were going to come out with a new brand called Lazzara Yachts. Yeah. And we integrated davits into the bulwarks of these boats and was very cutting edge at the time and it's been copied a lot since then which is a great compliment.
I
Interviewer6:38
Yeah, but I watched that brand build and build and do very well and then all of a sudden they I think they overstepped going into the bigger boats and that hurt them and then they tried to reinvent themselves but there was too much competition coming out of Taiwan and coming out of Italy and they couldn't survive it and that story's repeated itself in this industry a bit.
C
Charles Cashman7:00
No, it's a great point. I mean as a Sea Ray dealer we went at that time to probably 58 ft was the most relevant boat that we had and they hadn't come up in the L class yet and then the small Lazzara came out I think it was 76 and they built something smaller 68 maybe and those boats were cutting edge and we lost so many of our customers to that brand because we didn't have an offering for them. It was phenomenal what they did and you know there weren't a lot of lessons learned I think to fall back on for people like that to you know we've got a great product we've hit the mark we're selling a ton logically they think well we need to go bigger because our customer is going to go bigger well you know I don't know that always translates.
I
Interviewer7:46
Funny enough when I look at it I look at Hatteras is another example I point out that you know they had a pretty good business going in the 70 foot range they the boats that people used to talk about, but they the long range cruisers. They did well with that brand and then they got into the 116 and then they got into the 130. And I'll never forget the Fort Lauderdale boat show. They brought their 130 to the show and they had the misfortune of having it tied to the dock directly behind Nordhavn's 130, brand new offering that came out of Seattle. And so here are these two boats identical size. And unfortunately you could look at the two and see clearly one was a small boat manufacturer trying to build big and the other one was a boat manufacturer that understood big boat building had Jack Anderson Naval Architects supporting them. And that was a one and done for Hatteras. That didn't work out so well for them.
C
Charles Cashman8:44
It's not longitudinal length, it's volume. It's, you know, they become significantly bigger as you go bigger. You know what that does? It's, and I've seen it, I tell you, this is where when you become a MarineMax, you can get a little bit of influence. And it's really just influence. It's advice. But we've seen it so many times. And we'll talk to some of our manufacturers that just because you dominate the 50 to 80 doesn't mean you should build a 100. And what happens with Hatteras and we were a Hatteras dealer for many years. Love the brand. The intellectual capacity that goes into the and the workload that goes into building a 130 or a 116 could have been used and allocated to keep the 76 relevant or the 75 relevant or make the 80 relevant or build a 90 and instead they're building this flagship for all the right reasons in their head right but the reality is customers don't come to Hatteras you know again I'll say this with a little bit of we're you know hindsight 2020. They don't come to him for that size boat. They come to him for a 70, an 80, a 90. And in this migration where if you have patience and you maybe you do sell a dozen 90s, then you've earned the right to sell 100, build a 100. But you can't go from 75 80 to 116 133. It just doesn't always translate, right? That buyer needs to understand and the builder must let me back up. The builder needs to understand the competitive landscape of building a 133 foot and where that customer is going to go first and are you going to be able to pull that customer out of that swirl out of the baits of the other brands to bite on what you have to offer. And it's not easy.
I
Interviewer10:35
No, no. For the fame, back when that boat was built, and this is the interesting takeaway when we talk about the decline of yacht building in North America, there were I counted over 30 shipyards in North America building over 100 foot. So, you had real competition back then that doesn't exist today in North America, but it did then. And there was a lot of choices and a lot of it came out of the Pacific Northwest. There's a big building market out west that was really doing well. Some great brands that thrived and now maybe you're in a period of rediscovery. Certainly, some of them don't exist anymore or they're not active anymore, right?
C
Charles Cashman11:12
Most of them don't exist anymore, you know, and trying to be relevant. Example would be look what Westport did. Their 112. It happens to be one of the most iconic boats over 100 feet in the world ever built period. However, you know what happened with that boat, I think, is it was so successful, they started building other boats instead of saying, you know, how do I keep the 112 relevant in the market that we're playing in today where we're dominating, right? Absolutely dominating.
I
Interviewer11:43
Yeah. You chase a 40 meter, a 50 meter, and that takes all your team's focus goes there. You kind of lose sight. And maybe that's not what happened. Well, there's a lot of takeaways there. I'm pretty close to that shipyard as well because of the business we did and the relationship I enjoy with Gerald Wakefield and of course you've got Schwest that bought the operation and there was a decision made to not build on spec which when you're in that 112 range 117 or 125 if you don't have the product the client's not likely going to wait to get it and so there was some opportunity missed there and then this is one of those tough parts of these conversations, Chuck, where we're sitting on an Ocean Alexander and Ocean Alexander, Horizon, and a couple other brands have definitely taken a huge piece of the Westport market away. And then the questions begged, you know, are we working in a level playing field? Because these are Chinese-built boats or Taiwanese built boats. China would like to say they're Chinese built boats. Taiwanese will say, 'No, if I make a Chinese, there'd be a massive tariff on it.'
C
Charles Cashman12:57
Yeah, there you go.
I
Interviewer12:58
And so, I'm not going to go on the record saying I'm pro tariff or not, but I am pro-American boater, pro-American Yacht USA podcast after all. And I do want to see in my lifetime, if possible, boat building coming back to the United States. And I'm not sure what that looks like or if even can happen. But I'd like to think there if there's a will, there's a way. And so, you know, the question is, are we working in a competitive industry where everybody can compete or there are unfair advantages that exist?
C
Charles Cashman13:37
It's a great question and it's a and I don't know that there's a simple answer. There certainly isn't a short answer. So, yes, I believe in America. I think there's no country like ours. If we decide that we collectively, if we decide that we want to build yachts for Americans here, we'll build yachts for Americans. We'll do a phenomenal job. The challenge that I think we run up against is it starts really with workforce. When you go to Italy, and a month ago I was in Italy and I toured six shipyards with our group and we went.
I
Interviewer14:10
You didn't go very far to get to six of them, did you?
C
Charles Cashman14:12
No, you really did. You go to Viareggio. It's the epicenter of yacht building in the world. It is. But what I love about that place, what I absolutely love about it is when you can talk to people on the line that speak English. Yep. They're second, third, fourth generation builders. My dad did this. My grandfather did this. They aspire to be that. Yeah. And I don't know that the US is such an interesting place right now that I don't know that if your father was a carpenter there's something that's getting in the heads of our youth today and maybe in the heads of the parents ahead of them that I want better for my child. I don't want you to be a carpenter where if you go over there teach you the trade it's art it's artistry right.
I
Interviewer15:01
You know when I was doing business for instance with Palmer Johnson and Burger Boat Company up in Manitowoc and Sturgeon Bay multigenerational no question two and three generations woodworkers joiner workers welders fabricators electricians plumbers and was really cool because if PJ had a bunch of projects going and Burger was a little slow, they'd pull labor up Sturgeon Bay to work on these projects and vice versa. Yeah. And so there was a community and if you were in Italy, you probably noticed that walk outside the shipyards, you don't have to go very far to see the shingles hanging outside of little shops that are supplying stainless work, you know, copper work, fabric, fiberglass or carbon fiber work.
C
Charles Cashman15:50
It's everything they need. Yes. Is right there. And you go to the Netherlands, the same thing in the country of the Netherlands where you have so many, you know, high-end well-established brands, the infrastructure exists with the labor, the training, the apprenticeship programs, and the some contractors to support this boat building. So even beneath that the aspiration that somebody a young person wants to move into that residence because that's what I want to do.
I
Interviewer16:20
And for the last three or four years here in the United States there's been this conversation about forgiving student loans for all these people who have gone to college to get degrees that they can't use for anything and have never been probably vocationally guided. Yeah. I would say stimulated, right? Just well, you know, you go to high school this much being a mechanic. Well, there you go. You go to high school, you go, 'Well, what are you going to do? What college you going to go to?' What? 20 30% of the kids are probably really truly college bound. What about the other 60 or 70% of the kids that are not college bound? I don't There's not a good program for that. It's one of the reasons why I took my son out of high school and homeschooling because I realize I can put him in a good direction whether he wants to go to college or not, better than these government schools can. So yeah, I just got on my soap box for a minute, but the point is we do need to have and there like I know you and I talked about Junior Achievement being one of those the MIASF remix. We're talking to these organizations about telling these kids about vocational opportunities.
C
Charles Cashman17:23
Yes. Look, I think it's a call it the trades and it maybe it starts with it just a different name, but starting call it the trades. It offers a tremendous future, great stable income. And when I say stable, you'll do it for the rest of your life. Yeah. Yeah. I mean, there's We need a 100 technicians today. If we could hire a 100, but the problem is you work so hard, maybe you find 30, 40, but we get 20 or 30 of them retire and kind of time out. We're just barely holding serve.
I
Interviewer17:57
And for the good of not only the boat industry, but we'll stay on that because that's what we talk about, but I mean the home industry, too. Sure. Sure. How are we gonna how are we going to take care of all these homes and condos and boats that we're building if people can't come and fix a door? Can't come and fix an ice maker. Yeah. You know, AI is not going to fix this stuff.
C
Charles Cashman18:17
No, that's right. That's right. You know, I had a ice maker at the house the other day and they charged a $225 trip charge just to get there. And you gladly pay it because that's what you need to get it fixed. You want the ice. Well, that technician's making good money at this point, right? You know, or you hope they are. It's certainly not there is I know what we pay our technicians. Our top technicians are making tremendous incomes, tremendous stable incomes. And it's being a technician today is getting cleaner and cleaner with all the electronic products and boats are generally kind of a clean environment anyway. They need to be. Yep. It is. It's something that we need to figure out. And I think that it really starts at the parents level because everybody starts out with got to go to college. Yeah. And you think about it, how many billions and billions if not trillions, billions for sure of student debt did we forgive? Those people didn't want to go through that. I mean, forget what your political belief is or whether you should or you shouldn't. These people are living through massive debt trying to make a better life for themselves, not able to figure it out because even stress, that's no life. No. And if they had gone back in time another a few years and realized that there was a different path they could take. Yeah. 100%. Yeah.
I
Interviewer19:33
And you know six figure incomes if you're sitting in these shipyards welding or you know running piping and these types of things you really can make a living wage a strong you can make that right absolutely and then you know I think about some of our customer profiles we have an awful lot of contractor entrepreneur developers that if you have that capacity once you learn the trade from the ground up then you can grow your business build a business and eventually become a customer.
C
Charles Cashman20:00
Yeah. Yeah. No, that's the beauty of it.
I
Interviewer20:02
A couple rabbit holes here and I think when we met briefly in Miami a month or so ago, the conversation started around acquisitions and some of my experience and coming out of that I realized that your story is more interesting. So, I'm not even going to go down that path per se, but I have been paying attention to MarineMax's acquisitions and what you guys have done, and I'm looking forward to your basically your perspective on all this because I've watched M&A's happening in our industry for the last number of years. And I guess perspective I bring is when I got into the business, these were this was a cottage industry. These are mom and pop shops by and large. A lot of passion about building boat or welding two pieces of metal together or whatever that looks like. They were it happened. Yeah. The money the income was like the byproduct of doing what they wanted to do because it was either a family thing or with a passion that they've got. And so I look at some of the M&As that have been happening and I ask the question good for the industry question mark. Not making a statement one way or another, but do we sterilize the industry with spreadsheets and responsibilities to shareholders or is there a way to do this and keep the passion and keep the love and you know make it good for everybody?
C
Charles Cashman21:24
That's a great question. I would say good for the industry exclamation question mark. There's no easy answer and I promise it'll depend on your vantage point. So passion, you think about our industry. I don't know that you get into the boat industry, into the marine industry if you don't have passion for it. So start with that. Our founder, Bill, is one of the most passionate guys I've ever met. He was unwaverable with his passion, his desire to take care of the customer and provide a unique, you know, just irreplaceable experience. And I think that's translated into the company, right? So I would say I'm a very passionate person not only for my company because I am for sure right and now I'm trying to stretch out a little bit into the industry because I think that you know one of the gifts that you get when you become our size even though we're a called a micro cap in the world in the marine industry we're pretty big you know having the honor of having a voice I like that you know spread the passion right everything we do is about better customer service take care of the team take care of the customer everything else takes care of itself. So, I'm not a huge spreadsheet guy, although we're a company. We certainly have solid financials. We have plenty of spreadsheets. We don't run our business off of spreadsheet, right? We have data for sure. And in today's world, if you don't have data, quite honestly, you were going backwards, right? That will help you make good decisions. But at the end of the day, it's still about the people, still about the passion that those people bring every single day. And you know, so I think the future of the industry is good because you don't stay in it unless you have some passion. You just won't meet anybody that's in our business that doesn't have passion.
I
Interviewer23:10
By and large, I'd totally agree with that. Absolutely. You'll meet somebody and you're like, I don't want to see you in a couple years. Smart person, great education, great background, good head on their shoulders, good decision maker, but if you don't have passion, you don't make it right. I mean just right easier ways to go channel all that energy. Well, you are dealing with people's play toys, you know, and things you'll ever buy. Yeah. Nobody needs this, but we're here and it's a continual growing industry. I watched and observed recently M&A just happened. And it's funny because it in my world, my perspective, it solved a problem that I thought I was witnessing with all the marine facility takeovers by Safe Harbor. Yeah. And my concern was I had a couple captains come to me. We're talking about putting together a refit round table later this year and they talked about the corruption corridor. They called it their words, not mine, but I understand where they're coming from. And it was driven a lot by the lack of choice or by the fact that all these marinas were all of a sudden coming under the same flag and choices were being taken away and services and experiences were being kind of reduced. And then Blackstone comes in and it's what a $5.6 billion acquisition. Real that's real. It's real money. And what I found interesting is I did some digging and a friend of mine kind of directed my vision to what they did. Blackstone has got two parts of their business. They have a real estate part and I've always looked at these acquisitions of Safe Harbor as a real estate. And the concern was you buy all this real estate that can't be replaced. It's there and that's all there is. And you decide one day, okay, it makes more money to stack multi-residents on this property than to bring boats in and work on boats. We start seeing our business model shrinking and our opportunities shrinking. Blackstone came in not with the real estate division, but with the infrastructure division. And so what I'm told is that's a long vision like port facilities and airports and train rail systems and highways. That gives me a little more optimism that they're looking at their acquisition as a long-term piece and not a flip the real estate deal and make some money tomorrow and out the day after.
C
Charles Cashman25:27
You would hope so, right? I mean what they've acquired are some pretty special properties that look every you know we have a lot of waterfront properties a lot of marinas best case use of land would almost always lean into development we've never bought anything thinking that you know hey if we don't like this in 20 years let's sell it to a developer.
I
Interviewer25:49
I did understand that the infrastructure aspect of it came with a lower cost of funds is that true which is kind of nice that hey it takes a little bit of the bite out of 5.6 six billion dollars. It's a lot of cash or a lot of, you know, alternatively it's a lot of debt. So, right, you know, however that works out for them, it's and I get it. I had just heard that. No, it's great. Right.
C
Charles Cashman26:10
It's I do think capable, stable, proper ownership is better than ownership that is subject to the whims of succession in a family where I mean look a lot of our acquisitions that the patriarch said no and then the patriarch gets to the end of the road and realizes that maybe the kids don't want to do it or right you know in some cases maybe aren't as capable. But the reality is maybe they just don't want to do it. Didn't have the interest. You know, right now I want to sell my business. It's, you know, that that's one of the neat things about our business is it's when you think about it is so generational, but you hope that the next generation steps up and as they don't, some of these very unique irreplaceable waterfront facilities come available. And it is a nice monetization moment for the owner. But now you hope that it falls into the hands of a good steward because slips are hard to find.
I
Interviewer27:14
Oh, they are really hard to find. Yards are hard to find. Yards are hard to run. That it isn't easy. It's not for the faint of heart. And it's certainly it would be easier to flip it and put up a 50 story building and take that big check. But it doesn't seem to be what they want. And I hope it isn't.
C
Charles Cashman27:28
Me too. Me too. Because fair amount of marinas and I can tell you it never enters into our conversation. We're looking for stickiness with a customer, right? We want our customer to, you know, buy a boat from us, service with us, and, you know, visit our marinas.
I
Interviewer27:43
Good segue. You bought IGY. Yeah. And great marina facilities and cool company. I know a lot of people in the organization. Why don't you take a moment to share with us the thought process behind that acquisition because that ties into something we'll talk about here soon, the superyacht division.
C
Charles Cashman28:00
Yeah. I would say the seed that germinated into the decision to buy that started in the downturn. We So think about what MarineMax has been were accumulation of boat dealers. So we sell boats but you go through '08 and '09 when boat sales are just you know that's your 90% of your revenue comes from selling boats and then maybe the rest comes from fixing boats. Well back then nobody was buying, nobody was fixing. It was a really tough time. It was a light switch. That's what I saw. It was a big light switch, right? Went off. But we saw dealers around us that own marinas had storage that, hey, people still need to store their boat. So, they had a revenue stream coming in. And as we looked at lessons learned coming out of the recession, we said going forward, as we look for dealerships, we're still in the dealership mindset. Right. Right. As we look for dealerships, we should look for ones that have marinas because when it in a cyclical business, which it is, we will have better insulation if we have
So, that's kind of where it started. We started looking at dealerships that had storage. Well, fast forward as Bill moved into the chairman of the board, his son Brett took over. Brett said, 'Look, I want more insulation from just being a boat dealer. Let's get more active and maybe forget a boat dealership with a marina. Let's just look at a marina,' which was new for us. But marinas come, they're expensive, but they come with a lot of margin. So, it's a good profitable business once you can get past the cost to buy the marina. You got to do a lot of business to pay that back. But they will do a lot of business to pay that back. Well, you know, the boats are always going to come because there's the one asset resource that's not going to be replaced. There's only X number of slips available and there's more. Look at the number of yachts being delivered every year. And the fleet continues to grow, but the marina facilities are not growing to keep up.
I
Interviewer30:06
That's right. There's no way the slips in the world are growing as quickly as the boats are being built. And then the other boats don't really go away, do they? Right. I mean, a 30-year-old boat is still floating out there somewhere. It's still tied up somewhere. And ideally, you don't want to just have a boat sit stagnant in your marina. You want a good customer that's in and out using fuel, doing all the things that they do.
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Charles Cashman30:28
But we've started expanding and that's where IGY came in. We had now done a couple marinas. We realized that, hey, we can do this and we can do it better. We can do it bigger. And they had accumulated a really nice portfolio of marinas in areas that we just couldn't pass up. So, we chased it and got it and we're very happy with it. So now, you know, and it'll segue into the superyacht side of our business. So, we have these great marinas all over the world and now we have a superyacht entity that should frequent those marinas. So, now you're just staying in touch with a customer.
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Interviewer31:04
Well, that either wherever the customer goes, he's still doing business with your organization and you have the feedback from him because when he decides that his boat's a little too big or a little too small, he wants to shift this way or that way. You're already in those conversations, which by the way, every owner either wants to go big or small, right? They never stay anywhere, right? It's either they're, you know, and many times we see it more like the sine curve, right? Where you worked your way up and you think, 'Oh my gosh, I got to whatever it is, your life changes. I still want a boat, but maybe I don't want the big boat.' You go to a small boat, then your life changes again. We go back to the big boat. We just want to be part of it. At the end of the day, it was and I suspect that's why Fraser came into the fold and then shortly thereafter, Northrop and Johnson. We always wanted to be in that segment. We do like it. It's not... Look, being a boat dealer, we have inventory that we have to buy. So, we're very asset intensive, right? It's a costly business.
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Charles Cashman32:03
Yeah. We're lower margin in the brokerage world, the Fraser, Northrop and Johnson world. Customer wants to sell their boat. We're like a real estate agent. So, we don't own the boat, we don't maintain it, store it, we don't clean it, we represent it, we sell it, and we take a fee. That's right. So, it's a nice clean business. Yeah. So, we like that. We had looked forever at a couple of businesses, actually Fraser a couple times, and we were just never able to come to terms on valuation. But what got us over the hump on valuation was we became a company through other brands... we had Azimut for a while and we're a large Azimut dealer. Our customer was getting to a certain size and then they'd leave us. So we've had the relationship for 15 years and I can name the names. They bought a CRA, bought an Azimut, they bought a bigger Azimut. Now they want a bigger boat, but it kind of stopped where Azimut stopped, right? And they're like, 'We love you guys, but we're going to go buy this or we're going to go buy that.' Or if we were able to sell the boat, they would call somebody for charter. They would call somebody for yacht management. And finally, it was enough. Enough was enough. We said, 'We need to be in that. We need to be relevant.' And we had tried to grow it organically because and actually I was sure we could grow it organically and we didn't to be honest and I am sure we could have, it just wouldn't have been in my lifetime. It takes a lot, you know, it does when you get to meet these people. They're, you know, they're team at Fraser, Northrop and Johnson, they've been at it forever. Passion, their world experience in that arena. I can't train it in 5 years, 10 years.
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Interviewer33:56
You built a relationship. See, this is a relationship industry. And you don't just switch brands or switch. I mean, it's something that is a long-term long vision. Anybody comes in here with a short vision thinking they're gonna just be successful like that by and large more often than not are fooling themselves. They're just... it's not happening. So you were right. You by picking up a legacy brand like Fraser or Northrop and Johnson, you didn't just get the brand. You got the brokers, you got the history, you got the clients, you got the reputation, you got the culture.
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Charles Cashman34:26
That's right. And we were... I mean look at the time we knew what we were doing. It's if you lose the brokers, the vast majority of what you bought walks away. So it was we were very thankful that we had a great transition in. We were able to retain all the brokers that we wanted to retain. We've tried, you know, and we still today we try to provide them best-in-class tools that maybe if you were just standalone, you couldn't have these tools. We're working on things right now which are so close to launching. It's super exciting. Customer IQ and Yacht IQ are two in-house proprietary tools that we've developed that will help you with customer analytics, customer behavior, customers engagement with various websites. And then Yacht IQ is all the intelligence around the yachts that our brokers will have on their fingertips. Wow. That no standalone company could build. When you combine a couple with the backing of MarineMax, we can afford to invest in that technology because we can spread it out over 10,000 boats. Right. Right. Between our new boats and our used and brokerage, right? Something that's coming out soon. Yeah. Very soon. Very soon. So, we're... Customer IQ, we've launched it in certain segments. Yacht IQ, we've launched it in certain... It's not universally launched because you want to be careful with something like this. You don't want to pull a lever that doesn't work. But we're past the beta testing. We're now real world testing it at a couple locations, you know, in our call it 70 rooftops. We have stores that are technologically more advanced than others. So the ones that are the early adopters of technology, right? They're kind of beta testing this for you guys. They're getting it out and I would say we're 60 days in Customer IQ and six months on Yacht IQ and wow. It'll be super exciting for our team to have because it's what it's all about. Find that edge. It's never, and I've said it so many times, and I promise I believe it. It's not about being the biggest by any stretch. You have to be the best or all you are is the biggest. I mean, so many companies that were the biggest of everything have failed because they weren't the best, right? So, we want to be the best. Take care of itself. Reinvention. It's you can't sit on your hands. You've got to innovate and listen to what the client wants and be able to, you know, provide or in this case, your people. You know, give them the tools they need to do the best job they can do for you.
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Interviewer36:45
This is a great segue into the fact that you did create a superyacht division and I've always been curious about this because and I in my career found that I needed to be in the superyacht world because that's what I could... we never were good at making a hundred widgets. We were really good at making one or two really freaking great machines engineered well, engineered and integrated with a really cool yacht designer, really cool yacht builder. And that's the large yacht marketplace. And that's where I cut my teeth. And it's a completely different animal than when you see the production builders, you know, like the Sea Rays and the Boston Whalers and all that. Flip that over. Now you're coming out of production building. You're coming into the big boat market. What's that learning curve like? And what's that to a company like MarineMax who's going to now enter into the big boats and fully immerse yourself in the large yacht industry?
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Charles Cashman37:44
Well, the learning curve first of all, you know, we didn't know what we didn't know. You know, we believe certain things, you know, we're... I always say we don't know a lot about it, but we're quick learners.
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Interviewer37:56
The voice of a wise man who says he doesn't know what he doesn't know.
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Charles Cashman37:59
That's right. No, we didn't. We didn't. You know, we had assumptions and you got to keep your eyes and ears open. But by acquiring great companies, we didn't have to learn, you know, we didn't have to be in the fire to learn. We just had to watch what they were doing and learn from them as quickly as we could. In fact, when we purchased Fraser, it wasn't very long after Northrop and Johnson called us and said, 'Hey, we see you guys are acquiring a bunch and we'd be interested in talking to you.' And we said, 'Let's... we don't even know what we've got. We know we've got a good company. We want to learn this business but before we get more deeply in it. Just give us some time to understand what we are entering into.' Taking that 'look, we don't know what we don't know' approach. We know we like the space. We know that it... you look at it, you want to be part of it, right? The business is real. We like the 360 view of it between yacht management, crew placement, charter management, charter retail, the whole thing. We've got it all. We didn't need it any bigger, but they talked their way into the room to be honest with you because we knew one of the gentlemen on their team who used to work for us. We're like, 'All right, come on. That can't hurt anything, right?' We kind of fell all over their team. And then it was... it's a people business. It is a people business. We know, right? And we thought these are people that can be additive and I would tell you honestly at first thought we're like, 'This will be cool. We'll combine the two companies. We'll be the biggest superyacht provider in the world by every definition.' And you know, now we're the biggest but as we really as we got to know both companies and to some degree both customer bases, people went to those two companies for two different reasons and the brokers that go to work there, the team that goes to work there, they were two different companies. So we chose very deliberately chose to leave them independent. Fraser will be Fraser, Northrop and Johnson will be Northrop and Johnson. We'll build a backend that's invisible to the customer, right? That'll have the benefits. You don't need HR at both places. You don't need IT, website development. You know, all of that can come back.
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Interviewer40:09
And of course, you've got Fairport Global in the middle of this to supply yacht management services and yacht support oversight, I would imagine.
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Charles Cashman40:17
Well, as an independent, I mean, kind of independent to Fraser that has that. They came with IGY, funny enough. That's right. We had talked to them. We were going to bolt it on to Northrop and Johnson, but unbeknownst to us at the same time, they were talking to IGY and they went the IGY direction. It was disappointing at the moment, but you know, that's life. You don't get every acquisition that you chase. And but then it came full circle. And it came full circle. It is. It is funny how that happens. Yeah. But it's... Yeah, the superyacht side is amazing. Yeah, we love being in it. We're very comfortable with what we have right now, I believe. Although I would have said the same thing when we acquired Fraser. Our growth can be organic. We have all the tools now with all the capabilities. We can keep growing in the space. If I think we'll grow. If we grow, we'll grow. And you know, we're not chasing the next one to say, 'All right, I need another store in there.' We have enough critical mass to be relevant.
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Interviewer41:19
So, I'm going to put you on the spot just a little bit because I'm going back to this whole idea about building in the United States and MarineMax is a large... two billion, 2.4. Okay, that's real. Yeah. If you had a consortium or group of owners or industry professionals who wanted to start a boat building business in the United States, what would that look like? How can you combine the power of MarineMax with the ability to do something here rather than chase the customers across the pond?
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Charles Cashman41:51
Well, that is a great question because we are a manufacturer in the United States, right? We acquired Cruiser Yachts and we acquired Intrepid and you know to kind of set the scale those two companies build about 300 boats a year and new boats we sell about 5,000. So it's not a... People are like, 'Oh my gosh, you're going to vertically integrate?' No. Well, no. We... I need 4,700 more boats to vertically integrate. We're not even close. We don't want to. Both of those had a unique story behind it. We're happy to be in it. But I will tell you that by DNA, I know how to sell them a lot more than we know how to build them, right? And we have the greatest people that are running those companies that are helping us build them. But man, manufacturing is... it's tough. So what would I say? I was just going to say too, I don't know what I'd say. I'd say if you build a really good one, I'd like to be your dealer. I don't know that I would... you know, from my perspective, Chuck, it's going to take the brokerage community to have a little bit of influence into working with a high net worth individual to say, 'Hey, yeah, I can take you to Holland or I can take you to Italy or wherever. We can get you the boat. It's safe. I will get my commission and you'll get your boat in a period.' It's going to take that high net worth guy to say, 'Yeah, but I really want an American built boat' and a right broker to say, 'Yeah, well, here's how we can get this done and map it out.' Because yeah, you know, well-known maybe not so well-known secret, margins in building boats are really small. The margins selling boats too, right? I mean, there's a lot of... and it's not the margin and I'll say this, it's not the margin, it's the costs which ultimately... the gross margin is not bad. But it's just very expensive to realize that gross margin. So at the end of the day, your net profit bottom is probably slimmer than you would like. You don't have to have too many hiccups to all of a sudden see that bottom line really become stressed.
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Interviewer43:52
No, it really is. And if you make a mistake as a builder, just think about a warranty claim on a boat. You make... if, God forbid, you make a big mistake, it's catastrophic. Yeah. I mean, honestly, I believe it's why CRA is out of the yacht. They were the number one yacht manufacturer in the United States, but they built some complicated yachts that they didn't make enough money and then they had some warranty on it and they're like, 'We're out of this. Yeah, it's too much. We don't need this.' Well, like I said at the beginning of this conversation, I got in this business, there was over 45 builders in North America, there's five or six left, you know. So, that's a lot of bad stories are repeated because really at the end of the day, there's a lot of effort with not a lot of profit coming back from that.
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Charles Cashman44:34
No, I will tell you the timeliness of this conversation. You could add a word to it that could be an influencer in the future and that'd be tariff. So yes, if you know, if tariff votes, that could do exactly what tariffs are supposed to do. It brings production back to the United States. I don't know if that's going to happen. I can tell you this. We talked to a lot of European manufacturers and they're talking more now about maybe putting a footprint in the United States because look in the global scheme of boating the US is very important. I mean it's about a third of the yachts sold in the world come to US owners anyway. So that's a big segment. You can't ignore it.
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Interviewer45:18
Right. Well, and I'll tell you in the large yacht industry, I did an interview last year with Fru Fetti with Feadship and then another one with Rose at the Superyacht Forum. Rose shared with me that 74% of the support vessels and almost they're building right now are American clients. And Feadship said that was 65% of the Feadships sold to American clients. That's a significant number of US clients building the large and very large boats. Yeah. You know, so and then you look what Bill Gates just built there at Feadship at the Van Lent facility with Breakthrough, the first one of the first hydrogen... beautiful boat. Spectacular boat. And you know that's... and I say that without any criticism because you're not going to get that kind of technology. Yeah. Without the cooperation of the owner and the shipyard and the technology providers. And I understand that Mr. Gates, you know, sequestered a number of millions of dollars specifically to fund the research to bring hydrogen, you know, power.
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Charles Cashman46:28
Yeah, that's a very unique, right? You got the right owner and the right builder and a right partner in the hydrogen company that's going to help them figure out how to make it all work. That's pretty special, right? That's how the technology comes into our industry. So people that come to me in the past and criticize large yachts and the high net worth people that buy these boats and build these boats, I point to the technologies that are on these boats here and the boats that you're selling in production right now and say a lot of that started because somebody decided they're going to invest in that idea and develop it in the larger boat and then once it's perfected, it does find its way down into the smaller boats.
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Interviewer47:11
You know, it's funny the... there's certainly the prevailing wind of, you know, social outreach for a big white yacht, right? Nobody ever feels sorry for a yacht owner, nor should they. But some of the disdain that they look at these boats at, I wish they knew like the boat we're sitting on will keep 75 people busy 40 hours a week for a year and a half. That's how many labor hours go into something like this. And it's not... I mean it's a nice boat, but it's not so out of... it's just... Yeah. It employs and these are people by the way that we're going back to Italy. You're a third generation yacht painter. Where are you going to go work if they don't build yachts? You're not going to paint houses. I mean these people are craftsmen. Right. Right. Right. I mean, you know, the world is fed in some cases by trades people and they build boats, they build yachts, and it's not a bad thing at all. No, very little robotics go into building a yacht. So much of it is hand fabricated, hand done, hand finished.
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Charles Cashman48:17
That's right. And it's a gift that keeps on giving, too, Chuck, because after you've delivered it, after it's gone through its warranty period, after the owner's taken delivery, and he's hired the crew. That's right. And he's got the crew on board and he's got all that payroll going on and everything that goes along with that and says now we're going to go use the boat. He goes to an IGY marina and he plugs in and he's paying docking fees and he's paying for the power and his crew's going off to the local markets buying goods and its guests are going to the restaurants. Absolutely. And they're hiring the local tourist boats and it's an economic machine that moves around the world and every place it stops it deposits cash. It does. There's no better way essentially to trickle down wealth from the high net worth individuals into our communities than these white boats.
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Interviewer49:05
I agree with it. I agree with it. It's a shame that there is a little bit of the, you know, use the GI word again, well, shaming going on. You know, environmentally these people care about... they philanthropically they probably do more for the waters, for clean waters than a hundred random people. They really do care about the environment. It's interesting you bring that up because as we close this conversation here soon, I point out that I have been supportive and work with the International Seakeepers Society. Wonderful organization, great organization. And one of the things that they do and some of... one of the things I help to facilitate whenever and wherever I can is to bring scientists and universities to these yacht owners. These owners are taking these beautiful vessels to the far reaches of the world. And when these owners understand that they have the opportunity to accommodate and bring on scientists or students that are doing their thesis or their final works towards their degree program. They love that idea. They love the idea of accommodating this and bringing people to a place that otherwise they couldn't afford to get to doing research on the oceans that needs to be done that the private sector has got to participate in if we're going to, you know, really scale it. Yeah. And so, you know, again, when you look around this venue we're in right now with all these yachts surrounding us at the Palm Beach Boat Show and realize that there's so many ways that this industry can give back in support, I think it's a shame that we don't do a better job expressing the benefits that we do bring to our society through this distribution of wealth and this love we have of boating and yachting.
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Charles Cashman50:53
Well, that would be a great segue to a finish for sure. And I'll just add to it. You know, you look back to Steve Jobs was a great boat owner and or I'm sorry, Paul Allen. Paul Allen. Paul Allen. His fleet and what he did for worldwide environmental research by donating his boats out there. Yeah. Was you could have never done it. Couldn't have done it because he had boats and he had the appetite to do it, right? Where I'm gonna put you on a $40 million vessel. You're gonna go out and do the four remotes and you're gonna... Yeah. Take it for a month or two, do your research and then come back. Really amazing. Yeah. His boat Octopus with that built-in submarine pen and the way he utilized that, you know, John Pinder's program that he was working with Paul Allen was just so powerful and he's just one of many. I mean, that's right. There are others that, you know, Gene Machine that's here at the show, they do some similar things. They get their boat out there and they do a bunch of research and they create a platform for others. I just saw and I think you were in the same forum at Superyacht Forum in Amsterdam where they talked about the number one growing segment in yachts right now is expedition yachts growing faster than anything which really to me kind of warms my heart that you know these are people that are trying to get away from marinas. They're trying to get out there and be self-contained. And they're looking for ways to get out and connect with the environment in its most natural form. So, COVID did that for... you know, that turned on a lot of people to the opportunities of being on the water and away from people and being a little self-contained and all that which is good. And of course, something you and I also have in common in our family boating. I've got a small 30-foot boat that I enjoy and I love and I use and it's wonderful to take the family and do things with them. I know you're a family boater as well. You know, I think that's at the end of the day probably the most important part of this whole conversation is the fact that what's more important than family and what's more important than bringing our loved ones together and sharing a love of the ocean and the ability to be present. You know, agree with that. You're not on cell phones or gaming devices and you know, you're together on the ocean and I think that's one of the most wonderful ways this industry pays us back.
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Interviewer53:13
It's a blessing if you can grow up that way. I mean, I grew up on a 16-foot boat with a 65 horsepower engine that I'm telling you, it's as modest as a boat could be, but when you're on the water looking back at the shore, the view is the same as if you were on the back of a yacht, right?
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Charles Cashman53:31
Almost sounds like a Donzi Sweet 16. It was a Scatcraft. It was a tri-hull Scatcraft and it was just modest. I mean, it's the size of... it's smaller than most tenders anymore. Right. Right. But I didn't know that. Right. Kind of majestic. You... I grew up on the water. I just grew up on the water. Like you said, the view is the same. The view is the same. Now the amenities on the other side are all different, but I grew up a boater. And I have no doubt that early interaction with water and that lifestyle, even though it was modest, is why I'm here. Right. Right. Some point something inside says I want to get up and go to work every single day in the boat industry.
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Interviewer54:07
Well, I've got to tell you, Chuck, I've really admired over the last three decades what MarineMax has done. It's been interesting seeing it from a distance. You know, not directly connected to it, but aware. And I just have to say you should be very pleased and proud of what you guys have accomplished because it's not easy.
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Charles Cashman54:25
No, it's a tough... That's a tough assignment. Really say there's from a money standpoint, there's a lot of easier ways you can make money. It's... But we're all passionate about boating. It really... we really are. I mean, at the end of the day, we sit and we're like, take care of the customer, take care of the team, and everything else kind of takes care of itself. And it seems simple, but it works. And you know, part of the team we've learned, we used to hire really... not that we don't now, but we used to hire really smart people and they're... we'll teach them about boating. You got to love the water to be in our business. No question about it. You've got to love the water. So anymore we talk about, you know, what's kind of cool is you can go to somebody's Instagram and say, if look, if there's no water in your background, you're not for us. Hey, I mean, it's... Think about it. It really is. I hate to say it, it's about that simple.
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Interviewer55:14
Well, that at least for step one, you have a whole bunch of other qualifications, but let's just start with what do you look like in your life? And you go there and like you go to mine, probably only have 15 pictures and I'm telling you 13 of them have water in the background. Yeah. And it wouldn't take a minute to figure out, wow, this guy likes to boat. No, that's... you can transfer it. Yeah, that's the whole thing. I love this. Well, Chuck, this has been a real pleasure. I look forward to sometime in the near future crossing paths again having more conversations and absolutely, you know, you guys have got some exciting things coming up. I will, you know, love to hear more about it as it comes together. And yeah, let's keep this conversation going because again, I think we're in alignment with what we want. We want things good for our industry. We want things good for our own business here in the United States. Recognizing it's a world industry and that we do business around the world and we welcome the business from around the world.
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Charles Cashman56:04
I'll tell you, you know, I'll leave you with this. Bill told me a couple days into my career, 'A rising tide lifts all boats.' Yes. And it was hard. It took me years for me to really believe what he said because you wanted to, you know, step on the throat of your competitors. You want to win, win. At the end of the day, let's... the more we can do for the boating community, we'll get our share. Oh, yeah. I don't need to worry about that. No. They use that same... I use that same analogy. You know, a rising tide floats all boats. And you know, it's really not about winning. It's a process of getting to where you want to go. That's all it is. And I am thrilled to be here with you today. I hope you have a fantastic week here in Palm Beach. And yeah, well, this is going to be a crazy week. I love it. Thrive on this kind of thing and look forward to the future. Thank you. Thank you very much, Jud. It's been a pleasure. Until the next time, I'm out of here.