Ben Gilbert9:34
So there was a great partnership forged there. TSMC would fab the chips, manufacture them. Nvidia would design them. That is true all the way to today at immense scale. But it hasn't always been easy and it hasn't always been perfect. I want to go to this moment in 2009 when you had stepped down as CEO to give the CEO job to a potential successor while you still retained the chairmanship. In Taiwan, usually the chairman is the top man anyway, even though the CEO is another person. The problem you just mentioned happened during the period when someone else was the CEO. Apparently it was a manufacturing problem. It was a 40 nanometer problem with Nvidia. A director of quality insisted that TSMC was not at fault. On that basis, the manager arguments he had not offered Nvidia anything. As far as the manufacturing problem was concerned, it was a yield problem and everybody was suffering from it. Nvidia at that time was perhaps the biggest customer of that node. The problem apparently continued. Even though I was not the CEO, I was getting a little impatient. Then some other problems cropped up other than this 40 nanometer Nvidia problem. So I decided to take the CEO position back. In 2009 I did that. There were several priority problems. I remember in the first few days after I took back the CEO ship, I called all the major customers including Jensen. Qualcomm was also in that call. The top customers didn't change much except for maybe one. Apple came later. In my call with Jensen, I said I knew about the manufacturing problem on the 40 nanometer. I said it's one of my priority problems, but give me a couple weeks and I will get back with you. I did have several problems aside from the 40 nanometer manufacturing problem and the argument we were having with Nvidia. One problem was that we had committed to a schedule of price drops with customers, but we weren't able to drive down our manufacturing costs at the same rate. Another problem was the immediate one that triggered me to retake the CEO ship. The previous CEO had laid off people, except he didn't use the term layoff. He used the term performance review. The worst performance review people, there were about six or seven hundred of them, and he laid them off on the basis of their poor performance. Under your watch, you never did a layoff and you never looked at performance reviews which are meant to be a tool for development. In 2008, of course there was a financial crisis and the semiconductor business got affected. Our revenue dropped, our business dropped pretty seriously. I was not the CEO, I was the chairman, but I just knew that any general manager or CEO without much experience would lay off people in a situation like that. But I knew that in the semiconductor industry and Moore's Law means no matter what happens, you will always need people. Semiconductor people actually think the same way as I do. They all lay off. They are all people too. I had a lot of experience at Texas Instruments, but at Texas Instruments I was not the CEO, I was just one of the top managers under the CEO level. When the company decided to have a layoff, the CEO conferred with the top managers. The method was exactly the same as what our TSMC CEO did in late 2008, 2009, which was go by performance. I was the only one at Texas Instruments in the early 70s that said that would not be a credible way of doing it. People would not respect us if we lay off by performance. The 700 supervisors who gave the bad ratings, it's very subjective. It's not something that people will respect. If in a year you have to hire people back, you have to hire the laid off people back, then you shouldn't lay off because the separation expense is usually about half a year, and it takes at least half a year to train a person. So if you need the people back within a year, you shouldn't lay off. So what did you do? The laid off employees, as I said there were 700 of them, six or seven hundred, they came to my home to demonstrate and protest. The company TSMC was pre-warned that hundreds of people would appear in front of my home, so they notified the police department in my district. The police department sent 50 or 60 police officers to try to maintain the order. The problem was not solved. I was still not the CEO. So they appeared again. Some protesters, about 25 of them, decided to spend the night, sleep over in the little park that's about a block away from my home. My wife literally didn't sleep that night. She woke up and went over to the window to take a look to see what was going on. Then very early the next morning, my wife at 6:00 AM, she went to the market and bought breakfast. She bought bread, fried bread, buns, soy milk, and took enough breakfast for 25 or 30 people. She went back to the park and distributed it to the protesters. They were thankful. They actually decided to leave. This precipitated my taking back the CEO job. There's another thing. I told the previous CEO before he laid off the 600 or 700 people, I said if you want to lay off, you need my permission. But he decided to circumvent that. The COO, what he did, he did not consider it to be a layoff. It was just punishment for the poor performers. As far as the CEO is concerned, I didn't keep him. I had more than one nice talk with him. I intended to and I told him that he was still a potential successor to me. But I put him in charge of new businesses. Back then we had high hopes for the so-called new businesses, which was solar cells and LEDs.
It's the great irony that your core business of manufacturing integrated circuits ended up becoming the largest market opportunity of all. You didn't need any new businesses. The biggest market opportunity. Why is it so ironic?