Gap Inc. is expanding into beauty and accessories in an effort to rebuild into consistent growth across its core brands such as Gap, Banana Republic, and Old Navy. Richard Dickson, Gap Inc. CEO, says Gap’s recent “Better in Denim” campaign is a cultural takeover that’s creating consumer connection and driving demand. He speaks with Bloomberg's Lisa Abramowicz
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1:58How much has that set that turnaround plan back?
3:21In order to maintain margin, how much are you looking at efficiencies, either cutting back on staffing, not hiring, or even looking at using technology to increase the output with fewer people?
4:34Is it more difficult to bring relevancy or adapt to current fashions without say Asia as the reliable supplier, the manufacturer having to rejigger supply chains at the same time as remaining relevant and current?
5:34Does that make you think about edgier campaigning or edgier types of advertising that could gain momentum in a sort of viral sense?
7:06Do you see that being resilient going forward?
I am here on site at the Goldman Sachs conference with Richard Dickson, the CEO of GAP Inc., encompassing GAP, the namesake brand, as well as Old Navy, Athleta, and of course, Banana Republic, which you are decked out in today. I want to start, it's great to see you. Thank you for being here. I want to start with the announcement that you put out today about expanding the beauty and accessory line in stores later this fall. Maybe it'll maybe first. Why now?
Well, I think you know one of the reasons why now is also sort of a reflection of where we've been. And as you know we've been working really hard at fixing fundamentals of our business. Our core assets as you mentioned, Old Navy, Gap, Banana Republic, Athleta, these are iconic American brands but ultimately brands that we've been working to rebuild the core category apparel into consistent growth. We've proven that at this point in fact we reported our last earnings six quarters of comping the comp, our three largest brands also comping. We're growing our share which means the consumer is voting for us. From a financial perspective, we've stabilized, if you will, the middle of the P&L, and we're starting to see growth, cash balance really strong. So, we're in a very good position now where we're sort of moving into the next phase of our transformation strategy, which is about building momentum and accelerating growth. And when we look at our brand and portfolio, there are categories within our business that are small businesses that could be much larger important businesses. And those two are beauty and accessories. High margin, really exciting categories. Customers resonate with those categories in our stores already. And so we know we've got that relationship with consumers that are looking for that product in our stores and we can really dial those up to be meaningful businesses for our future.
The impulse purchases as you get to the counter. You talk about the turnaround plan and you have had two years and there has been meaningful growth in a number of the brands. I'm just wondering, you've talked about the tariff related hit to profits being up to $175 million. How much has that set that turnaround plan back?
Look, I think in any business, you're always dealing with things that are not necessarily in your control. And I think the reflection of a healthy company and a healthy culture is how resilient that culture is, how they remain agile and flexible to deal with circumstances that come our way. And tariffs is one of those circumstances. It certainly is a headwind. But we've done a really good job mitigating as much as we can at this juncture. We did also commit in 2026 to see no further degradation in the context of the impact of tariffs. We have our mitigation strategies that we've shared. Working with our suppliers, diversifying our manufacturing footprint, ultimately challenging our own choices of investments. Not compromising our long-term integrity, but being choiceful about when we invest and how much we invest. And making sure at the end of the day that while there are price increases that are part of our pricing strategy every year that we don't lose the value proposition to the consumer that we've been really reigniting across our portfolio.
In order to maintain margin, how much are you looking at efficiencies, either cutting back on staffing, not hiring, or even looking at using technology to increase the output with fewer people?
Yeah. Well, look, there's a lot of componentry that goes into margin. What you could see in the context of our transformation and arguably even longer than that, our history, we're operating right now at gross margin highs. I mean, we've had incredible expansion of our gross margin. Now, we've done that through real savings and efficiencies. We've done it through better assortment planning, cutting our inventory, pulling back on unprofitable doors. Through that merchandising edit and better storytelling using our playbook as a form of execution, we've created more demand and more interest in our brands and are driving more full price selling, less discounting and more resonance. And so those are the most important healthy components of building back our margin. And I think as you look at our margin expansion over the last couple of years, we believe that we're sort of at a historical high in reference point, but that there's more opportunity for us as we get more efficient and as our brands get more relevant in the marketplace.
You keep talking about relevancy, which goes to the core of your cultural relevancy and bringing cultural relevancy back to the GAP brands. Is it more difficult to bring relevancy or adapt to current fashions without say Asia as the reliable supplier, the manufacturer having to rejigger supply chains at the same time as remaining relevant and current?
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Dickson, R. (2025, September 4). Gap CEO Talks Expanding in Beauty and Accesories | Bloomberg Talks [Interview transcript]. Bloomberg Podcasts. CEOInterviews.AI. https://ceointerviews.ai/interview/880163/
MLA
Richard Dickson. "Gap CEO Talks Expanding in Beauty and Accesories | Bloomberg Talks." Bloomberg Podcasts, 4 Sep. 2025. Transcript, CEOInterviews.AI, https://ceointerviews.ai/interview/880163/.
BibTeX
@misc{dickson2025_880163,
author = {Richard Dickson},
title = {Gap CEO Talks Expanding in Beauty and Accesories | Bloomberg Talks},
howpublished = {Interview transcript, Bloomberg Podcasts. CEOInterviews.AI},
year = {2025},
month = {sep},
url = {https://ceointerviews.ai/interview/880163/},
note = {Speaker-attributed transcript with timestamps}
}