Chris Winfrey13:14
Thanks, Tom. Our first quarter results were strong and reflect where we were heading as a company before the COVID-19 crisis started here in the U.S. Our residential customer relationship net additions increased versus the prior year in each month of the first quarter, and we were driving increasingly efficient operations given our customer-friendly operating strategy and growing our free cash flow quickly. Residential revenue grew by 4.2% in the quarter, primarily driven by accelerating relationship growth and similar PSU bundled and video mix trends we've been seeing over several quarters. SMB revenue grew by 5.4%. Enterprise revenue declined by 3.2% year-over-year, driven by the sale of Napa site and by continuing pressure from the wholesale side of the business. Excluding the cell tower backhaul and Napa site, enterprise grew by 6.9%. First quarter advertising revenue grew by 5.7%, driven by political in the month of March. Non-political advertising revenue declined by 18.7% year-over-year, primarily due to COVID-19 related softness, including the abrupt postponement of sporting events. Mobile revenue totaled $258 million, with $131 million of that being device revenue. The total consolidated first quarter revenue was up 4.8% year-over-year. Moving to operating expenses, in the first quarter, total operating expenses grew by $191 million or 2.7% year-over-year. Cable operating expenses, excluding mobile, grew by 1.1% year-over-year, or 1.7% excluding Napa site. That's despite faster relationship and revenue growth. Programming increased 0.9% year-over-year, reflecting the same great volume and mix considerations that we've talked about in prior quarters, and we also had over $20 million in non-recurring programming benefits this quarter. Regulatory, connectivity, and produced content expenses decreased by 1.7% year-over-year, driven by lower regulatory fees and a $20 million benefit from the timing of sports rights payments. Cost to service customers increased by 1.4% year-over-year compared to 4.5% customer relationship growth. That expense includes roughly $30 million for recently accelerated hourly wage increases and COVID-19 benefits, as well as $25 million of incremental estimated bad debt for COVID impacts as of March 31st. Excluding that debt expense in both years, Q1 cost to service customers declined by 0.7%. We continue to meaningfully lower our relationship service costs. Cable marketing expenses increased by 4.2% year-over-year, driven by higher labor cost and commissions in mobile. Expenses totaled $374 million, and they were comprised of mobile device cost tied to device revenue, customer acquisition, and MVNO usage cost and operating expenses. In total, we grew adjusted EBITDA by 8.4% in the quarter. When including our mobile EBITDA loss of $116 million, cable adjusted EBITDA grew by 8.1%. We generated $396 million in net income attributable to Charter shareholders in the first quarter, and capital expenditures totaled $1.5 billion. We generated $1.4 billion in consolidated free cash flow, and excluding our investment in mobile, we generated $1.6 billion of cable free cash flow, up about $700 million versus last year's quarter. During the quarter, we repurchased 5.2 million Charter shares and Charter Holding common units totaling about $2.6 billion at an average price of $490 per share. Let me briefly turn to our customer results before addressing our business outlook in more detail, including the impact of COVID-19 related customer offers and programs. We grew total residential and SMB customer relationships by close to 1.3 million over the last 12 months, or by 4.5%, and by 486,000 relationships in the first quarter. Including residential and SMB, we grew our internet customers by 582,000 in the quarter, and by close to 1.6 million, or 6.1%, over the last 12 months. Video declined by 70,000 in the quarter, better than last year's first quarter decline of 145,000, and wireline voice declined by 65,000, which was also better than last year's first quarter decline of 99,000. Through February, total customer relationships, internet, and video net additions were all better year-over-year, and mobile net additions had continued to accelerate. By mid-March, due to increased social distancing practices and shelter-in-place orders throughout the country, demand increased significantly for our products, but we temporarily yielded less mobile sales call time focused on self-installation instructions, and our mobile retail channel has been partially impacted. Also, beginning in mid-March, we introduced three COVID-19 related offers and programs for our customers. In today's materials, we've provided an addendum showing customer counts for each of these. I expect we'll continue to report this addendum for a couple of quarters to provide investors with transparency on the impact of our COVID-19 related offers and programs. The first of three offers available for customers is our 60-day free internet offer for new internet customers with students or educators in the household. We launched the offer in mid-March, and it accounted for 119,000 of the 582,000 total internet net additions in the quarter. At the end of March, we still had a large number of pending connects, and customers in the offer could continue to grow at a fast pace in April. Interestingly and uniquely, about 50% of the customers who participated in the offer in March chose to order additional products with immediate billing. The vast majority of these customers are taking our flagship internet product at 200 megabits per second or 100 megabits per second, and a small minority subscribe to our low-income offer or our Ultra and one gigabit premium offerings. The profile of these customers is very similar to the profile of our typical internet customer acquisition. And while some of these customers will no doubt not subscribe to some of these services after 60 days, the payment trends for customers who took video and phone at the same time already indicate to us that most of these customers will remain. The second offer, a customer category, reflects customers under our 60-day Keep Americans Connected pledge to the FCC. These are customers who have indicated an inability to pay for the service for COVID-19 related reasons. As of March 31st, 140,000 residential customers were in this program, many who would have been in a collection cycle in normal circumstances, and only 1,000 of which had passed the point in the collection cycle where we would normally disconnect their service. At March 31st, to give this some color, approximately 25% of the 140,000 customers today have balances which are fully current, and in total, nearly 50% have made partial or full payment since entering into this protection program. However, approximately 65,000 of those customers now have past due balances beyond the point of normal disconnections, meaning at the end of April, the number of customers requesting disconnection protection has continued to grow in April. We expect it to grow further through the rest of Q2. We intend to work with these COVID-19 impacting customers to get them back into good payment status with the objective of fully continuing their service with us. The final category of customers we've isolated in our addendum are SMB customers who have requested a seasonal suspension of service or temporary downgrade of a line of service while their operations are closed or diminished. Certain restaurants, bars, and hotels are good examples. We refer to service to a minimal level and reduce the monthly bill until these customers fully reopen. We also expect this category to grow acutely. So what does all this mean beyond temporary ARPU dislocation and back-end subscriber risk? First, even if you exclude the impact of these offers and programs from our first quarter results, residential customer relationships and internet grew at a faster pace year-over-year. That remains our long-term opportunity. Second, customers may move in, out, or between these categories over time as the economy contracts and ultimately expands. Our issue is not demand for our products; it will be our customers' ability to pay and how we help them in that respect over time. So until we have a better sense for the depth and the duration of the COVID-19 crisis and its economic impact, it's difficult for us to project what the help we offer our customers would look like. However, we think we could end up creating more value over the long term as we continue to treat our customers and our employees well. With that in mind, I'd like to expand on Tom's remarks as it relates to our business outlook and where we're likely to see pressure and opportunities over the coming months and quarters, depending on how and when the economy really accelerates. For our residential and mobile services, the quality and value of our products are clear, and demand is high, with internet up significantly in March, even without the COVID-19 related offers, and video and phone also supportive net adds in March, at least temporarily. Looking forward, the risks are that household formation and growth will be impacted. The other issue will be customers' ability to pay, either via their wages or extended employment benefits under the CARES Act or other stimulus packages, and if, how, and over what period of time we can get some customers to repay back balances when they're able to make payments again. So there are all kinds of questions here about financial presentation, accounts receivables, revenue recognition, bad debt provisions, write-offs, which will really be reflected in Q2, and we'll work through in the coming months and quarters. And we intend to provide our investors transparency as we go through a reporting exercise. When the economy begins to recover and assuming our customers can pay us, expect our residential business will be in good shape. SMB represented $3.9 billion of revenue for us last year, or 8.5% of our total revenue. In the back half of March, we began to see softness in SMB sales, where essentially our entire direct sales force has been on hold, and that channel is a larger contributor to SMB sales than in instant residential. We estimate that less than 20% of our SMB customers are restaurants, hotels, bars, theaters, and the like, many of which will struggle in this downturn. We're working with all of our SMB customers in this difficult time. We believe we can return to growth in an economic recovery. We expect a retail base for enterprise to be more stable. In March and April, we saw significant demands from healthcare and government segments to upgrade and add new services, which has taken the place of new connects in other areas. But we expect new sales to taper off, and retail services growth in the short term for enterprise will be moderated by customers' willingness to make changes, particularly for physical services in this climate. We'll have an offsetting benefit in churn, but absent higher new sales, it will be difficult to grow retail enterprise significantly in the short term. With respect to our advertising group, the second quarter will be challenging. March revenue was below our expectations by more than $30 million due to cancellations, and the April variance was more than double that amount. We're proactively working with clients to move their advertising spend from sports events to reach their audiences in different places or to move out their orders. Generally, we believe there's an opportunity to both recover and earn more advertising business once the economy picks back up. We still expect significant political spend in the back half this year, so the full-year impact won't be as dramatic on a year-over-year basis. So those are the short-term revenue challenges. The long-term opportunities, what are the potential offsets in our cost structure? Turn across all of our subscription services was already declining significantly before the crisis. Move, return, and voluntary turn is declining even more now, but new sales will also decline. All of which says that we expect a much lower level of service calls, truck rolls, installations, commissions, and labor-related activity. That applies to residential, SMB, and enterprise. As Tom mentioned, self-installation is now over 90%, up from 55% in the first part of the first quarter, and with utilization of digital self-care up over 30%, our integration investments in our self-service platforms and portals are paying off. The current crisis has accelerated customers' adoption curve for digital service, and we don't think it goes back to where it was. So outside of bad debt and some accelerated wage increases to our front line, our cost of service will decrease with less activity. Employee turnover will decline, and hiring activity is likely to slow across the business, which has direct cost and tenure benefits. And we think any remaining EBITDA shortfall relative to our plans would likely be offset by CapEx that would be lower than previously expected due to higher self-installation, lower churn, the timing of scalable infrastructure spend, and potential construction delays. So that's how we believe the model reflects what we don't know is the depth and duration of a recession. But we like our business model, how we manage the business across various climates, and we believe we can grow long-term. It's probably a good transition to the balance sheet and our liquidity profile. As Tom mentioned, we have done a lot of modeling to stress test our balance sheet under various economic scenarios. We finished the quarter with $2.9 billion of cash and $4.7 billion of availability under our revolver. In early March, at the beginning of the COVID-19 crisis, we priced a long-dated high-yield issuance at an all-time low coupon, and on April 17th, we issued $3 billion of our tightest coupons ever for 10 and 30-year investment-grade tranches. Pro forma for those investment-grade bonds and recently called debt, at March 31st, we had $8.4 billion of total available liquidity. As of the end of the first quarter, our net debt to last 12 months adjusted EBITDA was 4.4 times, or 4.3 times if you look at cable only. In that respect, we've already been deleveraging slightly. Pro forma for recent financing activities, our weighted average cost of debt is only 4.9%, and the weighted average life of our debt is 12.2 years, with more than 90% of our debt maturing beyond 2022. We have a schedule on slide 13 of today's presentation which puts our maturity profile in perspective relative to last year's Cable II data. Together with our significant liquidity and positive free cash flow, we remain in a very good position to finance our operations organically as well as through the capital markets, which remain open to Charter. As it relates to our stock repurchases, we've been under a 10b5-1 plan which was entered into right before the COVID-19 crisis began here in the U.S. Due to lower share prices in March, we purchased more of the target volume in March than April. We have never provided guidance on buybacks because we think it can encourage bad decision-making relative to better alternative uses of cash over time. So we're going to be thoughtful and respond to where we think the economy is going, our stock price, our liquidity, and any organic or inorganic opportunities which may arise. While the current environment does suggest caution in the short term, we are not modifying our four to four and a half times leverage target range today and will continue to monitor the economic climate and the interest rate market in regularly evaluating our leverage target. We know that we have a high-quality, resilient asset with dedicated employees across our local communities, and we've invested significantly in our network and people over the years. And there's high demand for our product across every part of our footprint, both homes and businesses, in good times and bad, which is why we continue to aggressively build out more broadband passings and ensure that our network is well invested, ready, and working for future opportunities. Our goal is to stay focused on what we do well and execute a proven operating strategy that works for customers and employees across various economic and regulatory climates to create shareholder value over the long term. Operator, we're now ready for questions.