Marillyn Hewson14:07
Well, it's been quite a past year for many leaders, I think, both in the military and in industry. So, that's a great question. Leadership style. I think I could talk in general terms about how I think about leadership, but if I bring it to a situation like COVID-19 and a global pandemic, that's where leadership really shines. It's a matter of being in a situation of crisis. It's a case where your team is looking at you and what do you do in the moment of crisis in a global pandemic and I think what they're looking for in any crisis from a leader is stability and optimism. So when I look at what happened with COVID-19, which was named a global pandemic in March of last year, I was still the CEO at Lockheed Martin and we immediately recognized that many businesses could stop working. We could not. I mean we have essential work that we do for the national security and for our allies around the world working on things for readiness and for modernization to support our men and women in uniform and we simply could not stop working. So I set about outlining three priorities that aligned with our values and aligned with the important essential mission that we had to accomplish as a company. The first was to protect our employees, particularly those who had to go in the workplace, who had to be in the factories or the labs or in the classified spaces working on the very important work that they do for our nation and for our allies. In doing that, that meant others who could be away from the workplace had to work from home, had to work remotely because we needed to mitigate that risk. The second priority was to maintain our operations. We knew how important it was that the work that we do every day. And so it was important that we had continuity of business, that we had to have all of the things in place that our workers were safe to be able to continue to do the important work that they did. And then the third priority was to help the communities in which we live and work to help to respond to the pandemic, to help in recovery from the pandemic. And as a large corporation, we had the scale and the means to be able to use philanthropy dollars, to use some of our equipment and our volunteerism to help in our communities. If you outline priorities for your team and give them the view that you can control what you can control, then you as a leader are able then to communicate that to them to help them understand how they fit in those priorities and then to support them. But you also have to demonstrate compassion and flexibility because if you think about it, those who had to work from home, many of them were parents where they found that the schools were closed, the child care services were closed. They were faced with having to deal with a lot of new demands at home that they hadn't faced before and yet still do their work. And so looking at ways to be flexible, to be understanding, for leaders to recognize the challenges they faced. Those in the workplace, some of them had fear that they wanted to be safe. Their families were worried about them going into the workplace. So doing all those things that we could to assure them that we were going to take care of them and protect them and their health and their safety. There were many who get their social life at work that they felt isolated. They lived alone. All of a sudden, they missed all of that. So, what were the tools and ways that leaders could check in with them and make sure that they were able to continue to feel a part of the team? All of those factors are important for a leader to recognize. And what I would say then to our leaders is you communicate. Communication is critically important to your employees. Where you're taking the organization, what are they facing in terms of a crisis or something like that, but you also need to do it three or four times as much when you're in a situation of a crisis that you can't use your old rhythms of communication. You've got to step them up, redouble them, try, you know, triple them, quadruple them, and constantly be in contact with your employees, checking in, making sure they know what you're doing, telling them how you're managing through the crisis and what's happening. And then most importantly, you need to be positive. You need to be optimistic. I mean, it's not just giving stability to things that we're working through this, but what does it look like? What does the future look like for the organization? How are you optimistic that we are accomplishing the very important work that we do for our customers? And at the same time that things will get better, that we're going to figure out how to deal with challenges or hassles or things that they might be facing in the front end. Getting the right infrastructure in place, teaching them how to use Zoom and other technology tools so that they can work remotely. All of those things really are the job of the leader and leadership matters. It matters in good times, but it particularly matters in a challenging crisis situation.