Back
Ken Xie
Co-Founder, Chairman & Chief Executive Officer, Fortinet Inc

Fortinet, Inc. (NASDAQ: FTNT) Q2 2025 Earnings | 08/07/2025

🎥 Aug 07, 2025 📺 Inside Ticker ⏱ 63m 👁 8 views
Fortinet reported strong financial results for the second quarter of 2025, with total revenue of $1.63 billion, reflecting a 14% year-over-year increase driven by robust demand across multiple segments. Total billings grew 15% to $1.78 billion, surpassing guidance, fueled by continued momentum in Unified SASE and SecOps offerings, which increased 21% and 31% respectively. Non-GAAP earnings per share (EPS) came in at $0.64, beating analyst expectations of $0.59. Operating margins remained strong at 33.1%, slightly down 200 basis points from the prior year but 60 basis points above the high end...
Watch on YouTube

About Ken Xie

Ken Xie, co-founder, chairman, and CEO of Fortinet, discussed the company's first quarter 2026 financial results on a May 7, 2026 earnings call, reporting that billings grew 31%, total revenue increased 20%, and product revenue grew 41%. Xie stated that the company generated a record $1 billion in free cash flow and raised its full-year guidance across all top-line metrics. He attributed the results to "strong execution and broader based demand" and said the convergence of networking and security, which he described as Fortinet's approach for 26 years, is "accelerating in the AI era." On the call, Xie commented on the AI data center opportunity, stating that customers not building their own AI infrastructure are "most afraid of traffic flows and shadow AI." He described a "hybrid approach" to deployment, saying it is "never 100% on the cloud, never 100% on the edge." Xie also addressed pricing policy, saying the company does not use cost increases "to increase margin" but instead adjusts prices to "maintain the healthy margin." He noted that some competitors "cannot come up the new function quick enough" and must use "multiple solution to meet one" Fortinet solution.

Source: AI-verified profile updated from Ken Xie's recent appearances. Browse all interviews →

Transcript (86 segments)
✨ AI-enhanced transcript with speaker attribution
O
Operator0:13
Hello and welcome to Fortinet's second quarter 2025 earnings conference call. At this time, all participants are in a listen-only mode. After the speakers' presentation, we will conduct a question and answer session. Please be advised that this call is being recorded. I would now like to hand the call over to Aaron Ovardia, Senior Director of Investor Relations. Please go ahead.
A
Aaron Ovardia0:39
Thank you and good afternoon everyone. I am pleased to welcome everyone to our call to discuss Fortinet's financial results for the second quarter of 2025. Joining me on today's call are Ken Xie, Fortinet's founder, chairman, and CEO; Christiana Olgart, our CFO; and John Whittle, our COO. Ken will begin our call today by providing a high-level perspective on our business. Cristiana will then review our financial results for the second quarter of 2025 before providing guidance for the third quarter and updating the full year. We will then open the call for questions. During the Q&A session, we ask that you please limit yourself to one question and one follow-up question to allow others to participate. Before we begin, I'd like to remind everyone that on today's call, we will be making forward-looking statements, and these forward-looking statements are subject to risks and uncertainties which could cause actual results to differ materially from those projected. Please refer to our SEC filings, in particular, the risk factors in our most recent Form 10-K and Form 10-Q for more information. All forward-looking statements reflect our opinions only as of the date of this presentation and we undertake no obligation and specifically disclaim any obligation to update forward-looking statements. Also, all references to financial metrics that we make on today's call are non-GAAP unless stated otherwise. Our GAAP results and GAAP to non-GAAP reconciliations are located in our earnings press release and in the presentation that accompany today's remarks, both of which are posted on our investor relations website. As a reminder, this is a live call that will be available for replay via webcast on our investor relations website. The prepared remarks will also be posted on the quarterly earnings section of our IR website following today's call. Lastly, all references to growth are on a year-over-year basis unless noted otherwise. I will now turn the call over to Ken.
K
Ken Xie2:39
Thank you, Aaron, and thank you to everyone for joining our call. We are pleased with our strong second quarter performance, beating both our billings and operating margin guidance. Building on this business momentum, we are raising our full-year billings outlook. In the second quarter, billings grew by 15% and revenue grew by 14%. And we achieved a strong non-GAAP operating margin of 33%. Our strong topline results were driven by continued momentum among large enterprise customers, with the total value of deals over $1 million increased by more than 50%. This growth reflects the strength and value of our innovation, the recent global demand for an integrated solution, and the impact of our go-to-market investments. Additionally, our recent investment in the fast-growing market of unified SASE and AI-driven secure operations continue to deliver strong returns, as billings for both grew over 20% to a combined 35% of total billings. Fortinet's strong momentum in SASE has been recognized by industry analysts, as we were recently named a leader in the 2025 Gartner Magic Quadrant for SASE platforms, while also ranking number one in the secure branch network modernization use case. We are the only vendor in the report that is also recognized in five different network security Magic Quadrants, which all run on a unified FortiOS. We continue to be the only vendor that has developed all core SASE capabilities in a single operating system, the FortiOS, including NGFW, SD-WAN, ZTNA, secure web gateway, CASB, and DLP. This native integration of a next-gen firewall, SD-WAN, and SASE has become the new generation SASE firewall, making it easy for customers to adopt and upgrade while reducing complexity and operational costs, enhancing user experience, and ensuring integrated hybrid secure access across both on-premise and cloud environments. Our success in unified SASE reflects the value customers place in our new generation SASE firewall, beginning with their investment in our industry-leading FortiGate firewall. From there, most large enterprises expand into secure SD-WAN capabilities before advancing to a FortiSASE solution. As a result, 13% of our large enterprise customers have purchased FortiSASE, an increase of over 60% year-over-year. Furthermore, we have invested around $2 billion to build and operate a global owned infrastructure spanning around 5 million square feet across data centers, NOCs, SOCs, customer support centers, executive briefing centers, and research and development facilities. This large-scale footprint gives us a competitive advantage in delivering FortiSASE, FortiCloud, and other cloud services. By owning and managing our infrastructure, we ensure better customer experience, better cost efficiency, strong data sovereignty, and high performance at scale. We also leverage our FortiASIC technology to provide enhanced security and better management across our SASE services. Today, we announced we are expanding our FortiCloud offering with three new services: FortiIdentity, FortiDrive, and FortiConnect. These services natively integrate into the Fortinet Security Fabric, providing centralized visibility, consistent policy enforcement, and real-time threat protection across users, devices, applications, data, and AI agents in OT security. While we are achieving billings growth of over 20%, we were recently named the overall leader in the Westland Advisor IT and OT Network Protection Platform Navigator 2025 report for the third time in a row, earning the highest ranking in both strategic direction and technical capability. We continue to invest in our AI, which we began developing more than 15 years ago and hold over 500 issued and pending AI patents, more than any other competitor. Our latest AI innovations include FortiProtect for advanced threat detection, FortiAssist for automating security tasks, and FortiSecure AI for protecting AI infrastructure. As a result of our investment and recent innovations, our AI add-on solutions are the fastest-growing part of our business. I would like to thank our employees, customers, partners, and suppliers worldwide for their continuous support and hard work. I will now turn the call over to Christiana.
C
Christiana Olgart7:58
Thank you, Ken. Thank you, Aaron. And good afternoon, everyone. As Ken mentioned, Fortinet's growth and momentum are strong. We beat our billings and operating margin guidance for the second quarter and raised our full-year billings outlook. Total billings grew by 15% to $1.78 billion, driven by 21% growth in unified SASE and 31% growth in SecOps. Unified SASE and SecOps now account for 24% and 11% of total billings respectively, up one point each. Our strong billings growth was driven by continued momentum in expanding into the large enterprise, as the number of deals greater than $1 million increased by 29% while their total dollar value grew by 51%. Among our top five verticals, financial services, the vertical with arguably the most sophisticated and discerning security purchasers, led the way with billings growth of over 30%. In addition, we continue to expand our customer base. Over 6,900 new organizations chose our unified single FortiOS platform to power their cybersecurity strategy. The robust growth in new customers is a clear testament to our strong position in the SMB market, driven by the continued commitment and loyalty of our channel partners. Total RPO grew by 12% to $6.64 billion, while current RPO grew by 15% to $3.45 billion. With regards to ARR, unified SASE increased by 22% to $1.15 billion and SecOps increased by 35% to $463 million. Within unified SASE, FortiSASE, our SSE solution, delivered strong results with ARR growth of over 100% while the customer base expanded by 65%. Furthermore, adoption momentum has remained strong as 13% of our large enterprise customers have purchased FortiSASE, highlighting our continued expansion of SASE in our customer base. As a reminder, the typical customer journey begins with the purchase of our FortiGate firewall. From there, customers often expand to our integrated secure SD-WAN solution before adopting our single-vendor SASE offering, reflecting the growing convergence of security and networking. Over 50% of our SASE customers also leverage our SD-WAN solution, while 90% of our large enterprise SASE customers began their journey with SD-WAN, reflecting the value of our integrated platform approach and the convergence of security and networking. Total revenue grew by 14% to $1.63 billion, led by EMEA with growth of 18% while the Americas and APAC both grew 11%. Product revenue increased by 13% to $509 million, benefiting from upgrade buying and strong growth in operational technology. We saw growth in all geos as we continue to lead the cybersecurity industry in product revenue. Software license revenue grew at a high-teens rate and accounted for a high-teens percentage of total product revenue. Service revenue grew by 14% to $1.12 billion. Service billings grew by 17%, our highest growth rate in the past six quarters, reflecting many enterprise agreement renewals as our loyal customers continue to invest in our solutions and benefit from our strong track record of innovation. Now, I'd like to highlight some seven-figure deals that demonstrate how customers are adopting FortiSASE, consolidating networking and security, and expanding their overall footprint with Fortinet. First, an educational institution in APAC purchased solutions across all three of our pillars, including FortiSASE for 3,000 users. This customer chose Fortinet over the competition for our simplified, flexible, and consistent security enforcement, enabling secure access to both on-premises and cloud applications while delivering a seamless user experience. By leveraging FortiOS and FortiSASE, the school achieves superior performance, reduced total cost of ownership, and simplified operations through our integrated security platform. Next, in an expansion and displacement deal, a leading retailer with 1,700 locations significantly increased their investment in Fortinet, purchasing solutions across all three pillars, including FortiAPs, FortiSwitches, and FortiAIOps. Already a FortiGate customer with firewalls deployed at every location, the retailer selected FortiAPs for all sites and FortiSwitches for 600 locations with the remainder planned for early 2026. This customer chose Fortinet's integrated FortiOS operating system, which enabled seamless convergence of networking and security. As part of the deployment, they adopted FortiAIOps to proactively manage their access points and switches, leveraging our AI-driven capabilities to improve operational efficiency. In another large deal, a top US school district expanded its footprint with the purchase of FortiGates, FortiSwitches, and FortiAPs as part of a 350-plus site refresh, displacing multiple vendors. Already utilizing solutions across all three of our pillars, including FortiSASE, the district continues to invest in Fortinet to drive deeper network segmentation, stronger security outcomes, and greater infrastructure resiliency. Due to their continued consolidation on Fortinet products, they are realizing significant operational benefits, including simplified guest access, accelerated deployments, and more efficient upgrade cycles, all managed through our unified FortiOS platform. Lastly, a technology company upgraded a portion of their high-end firewalls as a result of the upcoming 2026 end-of-support deadline and expanded their deployment with additional FortiGate appliances in the data center. They selected Fortinet for our FortiOS operating system, which enables streamlined operations while delivering a lower total cost of ownership. Turning to margins and cash flow, total gross margin increased by 10 basis points to 81.6% and exceeded the high end of the guidance range by 60 basis points due to strong execution and cost control. Product gross margin of 67.8% increased by 180 basis points as inventory-related charges normalized. Service gross margin of 87.8% was down by 80 basis points due to increased investments associated with the expansion of our hosted security solutions. Operating margin of 33.1% decreased by 200 basis points while being 60 basis points above the high end of our guidance range. The year-over-year decline reflects increased investments in sales headcount, the absorption of costs from recent acquisitions, and foreign exchange headwinds stemming from a weaker US dollar, as most of our operating expenses are denominated in foreign currencies. Free cash flow was $284 million and adjusted free cash flow was $428 million, up $104 million. Cash generation in the first half of the year was very strong, with adjusted free cash flow reaching $1.27 billion, representing a margin of 40% year to date. Infrastructure investments were $168 million, up $145 million, as we continue to build out our infrastructure footprint to support FortiSASE, FortiCloud, and other services. We repurchased approximately 4.6 million shares of our common stock for an aggregate cost of $401 million in the second quarter. The remaining share buyback authorization as of today is approximately $1.6 billion. Before moving on to guidance, I'd like to provide an update on our firewall upgrade cycle and the broader macro environment. During our analyst day last November, we shared that approximately 650,000 firewall units will reach end of service by the end of 2026, followed by another cohort of 350,000 low-end units in 2027. While the 2027 cohort is less significant than the 2026 cohort in terms of product revenue due to its lower price point, firewall upgrade discussions offer valuable opportunities to engage with both our customers and channel partners, allowing us to showcase our ongoing innovation in FortiOS. By upgrading to our new generation SASE firewalls, customers gain enhanced security capabilities and benefit from our unified platform approach. We estimate that we are approximately 40 to 50% of the way through the 2026 upgrade cycle at the end of the second quarter, based on the remaining active units and service contracts, and we expect continued upgrade activity for the remaining devices over the next six quarters. Our focus and open communication regarding the refresh allows us and our channel partners to have conversations with our customers around both the upgrade and the customer's overall security strategy, benefiting us longer term. Despite ongoing uncertainty surrounding tariffs and the global economic outlook, we have not experienced a negative impact on our business. The cybersecurity market and the demand for our solutions remain strong and resilient. Now moving on to guidance. As a reminder, our third quarter and full-year outlooks, which are summarized on slides 17 and 18, are subject to the disclaimers regarding forward-looking information that Aaron provided at the beginning of the call. For the third quarter, we expect billings in the range of $1.76 billion to $1.84 billion, which at the midpoint represents growth of 14%. Revenue in the range of $1.67 billion to $1.73 billion, which at the midpoint represents growth of 13%. Non-GAAP gross margins of 80 to 81%. Non-GAAP operating margin of 32.5 to 33.5%. Non-GAAP earnings per share of $0.62 to $0.64, which assumes a share count between 772 and 776 million. Infrastructure investments of $110 to $130 million. A non-GAAP tax rate of 18%. Cash taxes of $60 to $90 million. As a result of our strong results in the first half of the year, we are pleased to have raised the midpoint of our full-year billings guidance by $100 million. We maintained our total revenue guidance while adjusting the revenue mix by shifting $50 million from service to product revenue. Despite this shift towards product revenue for the full year, we maintained our gross margin range and slightly increased our operating margin guidance midpoint. We continue to remain on track to achieve the rule of 45 in 2025 for the sixth consecutive year. For the full year, we expect billings in the range of $7.325 billion to $7.475 billion, which at the midpoint represents growth of 13%. Revenue in the range of $6.675 billion to $6.825 billion, which at the midpoint represents growth of 30%. Service revenue in the range of $4.55 billion to $4.65 billion, which at the midpoint represents growth of 14%. Non-GAAP gross margin of 79 to 81%. Non-GAAP operating margin of 32 to 33.5%. Non-GAAP earnings per share of $2.47 to $2.53, which assumes a share count of between 773 and 777 million. Infrastructure investments of $380 to $430 million. A non-GAAP tax rate of 18% and cash taxes of between $400 million to $450 million, which is $125 million lower than our prior expectation, primarily due to new tax law changes. I'll now hand the call back over to Aaron to begin the Q&A session.
A
Aaron Ovardia21:50
Thank you, Cristiana. As a reminder, during the Q&A session, we ask that you please limit yourself to one question and one follow-up question to allow others to participate. Operator, please open the line for questions.
O
Operator22:04
Thank you. If you would like to ask a question, please click on the raise hand button at the bottom of your screen. When it is your turn, you will hear your name called and receive a message on your screen notifying you that you may unmute yourself. We will allow a moment for the queue to form. Our first question will come from Shaw E from TD Cohen. You may now unmute and ask your question.
S
Shaw E22:38
All right. Thank you very much. Good afternoon team. Congrats on the improved outlook for the year. General question for Ken and Christiana. One of the questions we are constantly receiving from investors is whether sales of FortiSASE potentially cannibalize the core appliance business, but it would appear we're currently seeing tailwinds across both these segments. Can you help us maybe reconcile these views?
K
Ken Xie23:07
Yeah, I think probably we do see customers expanding beyond the traditional firewall, but also the traditional firewall is still the important control point for all this traffic, especially within the enterprise, within the data center. On the other side, supporting whether work from home or traveling or some other branch office, that's also kind of a certain SASE, and especially certain like OT use case, we see way beyond the traditional network security there. So we don't see SASE replacing the firewall; we just see it keeping enhancing. That's what we call the SASE firewall. It's really the firewall itself needs to keep adding new functions, like from 25 years ago when we started Fortinet, the new generation firewall added application control, intrusion prevention, anti-virus to the traditional firewall VPN. Now the traditional firewall also needs additional SASE functions together with some other edge devices like FortiAP, FortiSwitch, and also endpoint devices and also the cloud deployment. So that forms the whole protection infrastructure, which really gives much better security for the enterprise user.
C
Christiana Olgart24:33
And let me add to what Ken just said. In our win-loss analysis, we see very little reason codes for customers moving to the cloud and not continuing to buy. So I think it's an expansion. It's not a replacement sale.
K
Ken Xie24:52
And to your point, we see both markets growing. And then if you look at the market share, they're very fragmented markets on the firewall side. And so we can grow both by the market growing on the firewall side and expanding our market share by taking business from other competitors.
S
Shaw E25:11
Understood. And Christiana, thank you so much for the color about where we stand in the refresh cycle. Maybe a little bit of a long-term view, already touching on the fiscal 2027 cohort of products that will be refreshed. Are there any specificities associated with those family of products as we think about the 2027 which is coming to a renewal or a refresh?
C
Christiana Olgart25:36
Yeah, I think I've shared that in previous meetings. Potentially the 2027 cohort is the low end. So it's not, unit-wise it's significant, product revenue-wise it's not as significant. But that's why we included the message in my remarks. It's significant because we can talk to a lot of customers about where the security is going, right? And so that's where it provides a lot of upsell potential for us.
S
Shaw E26:20
Got it. Thank you so much.
O
Operator26:24
Our next question comes from Brian Essex with JP Morgan. Please go ahead.
B
Brian Essex26:33
Great. Good afternoon. Thank you for taking the question. Maybe Christiana, I was wondering if you could tell us, you know, what are some of the maybe unpack the services guidance a little bit. It's great to see the upside in the quarter, particularly with regard to product billings and services strength this quarter, but how should we, I guess, what can we take away from the services guide and what's embedded in the guidance for the year given the strength that you're seeing this quarter?
C
Christiana Olgart27:04
So the services billings to revenue conversion takes a little bit longer, right? And that's what we are seeing based on the remaining waterfall. We are pleased with our current RPO growth, but for the rest of the year, we decided to be prudent, take the midpoint down, but we believe that we are confident that the product revenue is going to be stronger for the rest of the year based on the pipeline.
K
Ken Xie27:35
Yeah, also, probably last quarter is the first time in the last few years the product revenue growth started faster now. It's more like four years ago, like 2021. That time the product revenue grew very fast, and that gave us a kind of benefit in the last few years. The service revenue still maintained a pretty healthy level even as product revenue went down in the last one to two years. Now we see the product revenue starting to accelerate, which will be the leading indicator for future service revenue, which we also feel since that didn't turn around. Especially both the product revenue and the service revenue, instead of keeping dropping gradually, probably will be starting ticking up now.
B
Brian Essex28:18
And do you have the split for FortiGate and is this a component of like, if you have a refresh, obviously like, you know, are customers not completely replacing their subscription revenue? In other words, they're just extending their subscription revenue with maybe less upside to that revenue line item. You know what I mean? So you have a new box with the same attach revenue.
C
Christiana Olgart28:44
Correct. So that's part of it. I think there's part of it that the devices that they're using to replace, they may use a higher box but they can consolidate one to two boxes. Right? So it's different components that factor into the service revenue attached to the boxes. And this is where it's so critical for us to upsell not only SASE but all our other revenue streams that benefit the customer.
B
Brian Essex29:20
Got it. Super helpful color. Thank you so much.
C
Christiana Olgart29:24
And based on the customer journeys, you can see the customer journeys work, right? The upsell is working. It's just not necessarily at the same point in time when they buy a firewall.
B
Brian Essex29:37
Got it. Understood.
O
Operator29:43
Next question comes from Tal Leani with Bank of America. Please go ahead.
T
Tal Leani30:00
Ah, here we go. Now I unmuted myself. Can you hear me?
K
Ken Xie30:03
Yep. That's good.
T
Tal Leani30:07
Okay. Sorry. The SASE, the profile of SASE customers, what is it? Meaning, are these displacements of existing vendors? Let's say a customer has Zscaler or Palo Alto and you're displacing them? Do they purchase at the end of a contract that they had before with someone else, or are these completely green fields? They didn't have anything before, now they're having. I'm just trying to understand where you have success with your SASE, what is kind of the profile of the deployment, the type of deployments you're seeing. Thanks.
K
Ken Xie30:51
Both. From our current customer base, a lot of them, they do see the new operating system gives them the SASE capability, both the software and hardware. So that's where they start to enable the SASE. You can see the slide four in the presentation. That's how we did in the SD-WAN a few years ago. Now the SASE becomes the fast-growing part of the business, especially coming from the current installation base. But we also see quite a few very successful cases replacing competitors, because we offer all these kinds of integrated SASE solutions, and some of our partners, especially service providers, also like this kind of single OS solution. So starting called the SASE firewall, basically just like how next-gen firewall started replacing the traditional firewall, this SASE firewall is starting replacing not just next-gen firewall but also the SASE, because a lot of customers view SASE just like a few years ago sandbox, like 20 years ago intrusion prevention, starting from separate solutions. Now they want to have an integrated solution with whatever the network security infrastructure.
Once the integrated solution is in place, the single solution loses the edge and also has a huge disadvantage in actual management cost and overall cost. So we see a lot of customers love the SASE firewall solution with an integrated solution together. So we see both our current customer base and a lot of other customers from competitors quickly adopt this new solution, and this is the fast-growing part of our business right now.
B
Brian Essex32:46
You said in the past that 95% of the customers are existing firewall customers. Is that still the case?
K
Ken Xie32:53
Pretty much, yeah. Over 90% come from the current customer base, but we do see some other customers using a competitor solution also changing to our solution.
B
Brian Essex33:09
Got it. If I can squeeze in one more, if not we can move on. But I want to ask about the margins. You said in the past that you want to invest. What is the margin outlook and where is the balance between investments and margin upside?
K
Ken Xie33:24
We like to play the long-term game, just like we did in the firewall market where we were the only one building our own chip. For SASE, we also invest in the infrastructure which has much better cost advantage and is more secure compared to leveraging some other third party. So we believe if a long-term SASE infrastructure can handle 70% of traffic, then 30% in certain locations still using third party will be the best cost model. Even in the first few years we may need more investment, but long term both customers, partners, and ourselves will benefit. So we believe we have a very healthy margin, and this long-term model will benefit both ourselves and our customers, both short term and long term.
B
Brian Essex34:26
Thank you.
O
Operator34:31
Our next question comes from Gabriella Borges with Goldman Sachs. Please go ahead.
G
Gabriella Borges34:39
Hi, good afternoon. Thank you, Ken and Christian. I wanted to follow up on your prepared remarks that we are 40 to 50% through the 2026 refresh cohort. What I wanted to understand is how to think about your growth rate through cycles. Because if I compare your billings growth, what you're guiding to this year, it's about similar to what you guided to and what you achieved in 2023, but 2025 is a really big or larger than normal refresh cohort. So I wanted to better understand why are we not seeing more upside in the numbers this year from the refresh cohort and the comment earlier on potentially consolidating down boxes. Is it possible that perhaps customers have excess capacity in their networks from a 2021 COVID type elevated throughput environment? Would love to get your thoughts. Thank you.
C
Christiana Olgart35:30
Gabriella, good points. I think we need to look at it by FortiGate model. The large firewalls that are end of support we have a really good reporting and handle on because we know where they are. These are always with enterprise customers. We have a good handle on the lower end of the firewalls where it's with enterprise customers and in retail or other scenarios, OT scenarios, where it's harder for us to predict and we can only track registration rates and similar in the lower end. There could be some excess capacity from prior years that has been replaced or is replacing some of the EOS models. We're comfortable with our guidance. The expectations by the street might have been a little bit higher, but we said we are outperforming the market and it was baked in. We've been consistent in our messaging year.
K
Ken Xie36:42
Also, the refresh upgrade of the product goes out the next year. The product usually has been around 12 to 15 years after we introduced the product. It's not a product like four or five years ago when the supply chain issue happened. But if you compare to 10, 12, 15 years ago, the business size probably is five times, maybe even ten times larger. So the upgrade refresh we do see is very different than the supply chain issue a few years ago. It's a much older product. Usually after we introduce a new product, the average selling period is maybe seven or eight years, and then after we stop selling, we still support for five additional years for service. After five additional years we stop shipping but we do support service, then the customer reaches the end of service. So that's usually average maybe 12 to 15 years after the product being introduced. So that's the things we try to help the customer upgrade. Even we have a large number of products, but that's usually the size of business we had 12 or 15 years ago.
C
Christiana Olgart38:15
I would also say we have additional incremental TAM to address going forward with SASE and SecOps, where those are becoming meaningful parts of our business. So if you look at historical results, they were more focused on the firewall, but those are becoming real growth drivers for us.
G
Gabriella Borges38:32
Thank you for the call. Christian, maybe as a follow-up, your commentary last quarter on hesitancy in the sales force and in some of the sales force conversations, I think today you said macro didn't have an impact on the business. So maybe just reconcile those two data points. Are you still seeing hesitancy? Is the hesitancy gone? Thank you.
C
Christiana Olgart38:52
I would say that we've seen that we are resilient despite microeconomic uncertainty, and the pipeline for the rest of the year and the sales confidence is good. So that's where we are confident to raise our billings guidance.
G
Gabriella Borges39:21
Thank you for the thoughts.
O
Operator39:24
Our next question comes from Rob Owens with Piper Sandler. Please go ahead.
R
Rob Owens39:32
Great. Thank you for taking my question. I'd love for you to expand a little bit on the OT opportunity because I don't think I recall anything from your prepared remarks in terms of what you're seeing there, either increased competition or is this opportunity also playing into the refresh cycle? Thanks.
K
Ken Xie39:51
That's my comment there. OT is growing over 20%, continue to be one of the fast-growing areas for us, and also we're the only leader in the Westland OT security report. So we see huge potential. OT needs to have a special product, even special software to handle. We invest in this area for more than 10 years. We don't see much other competitor invest as we are so early and so broadly in OT security. So we believe this is a strong growing area going forward.
R
Rob Owens40:34
And when you break down that over 20%, is that consistent internationally with domestically? Can you give me a view across the various theaters?
C
Christiana Olgart40:44
I think it's pretty consistent. We are strong in OT across the board. AMA has always been leading in OT for us, and that's aligned with the strong revenue growth that we see in the Americas as well. You also asked whether it plays into the upgrade cycle. It does. We have a number of FortiGate devices that are part of the 2026 cohort benefiting from that, but we see expansion and also the thought leadership that we've always had in OT and bringing this to the forefront of our customers as an important security area has helped us a lot.
R
Rob Owens41:36
Thank you.
O
Operator41:40
Our next question comes from Janade Siki from Truist. Please go ahead.
J
Janade Siki41:49
Great. Thank you for taking my question. Just had a question. Your SASE business continues to show a lot of momentum. Could you just talk about how your sovereign SASE solution is tracking and how that's different from what your competitors are doing in that space? And how important of a differentiator do you think that is in furthering your competitive moat in SASE?
K
Ken Xie42:17
That's a great question. I like that a lot. That's also kind of my thinking in early days. I do believe SASE long-term, the service provider carrier will play a more important role just like they did 15 or 20 years ago in network security. But somehow they're moving kind of slow in the last few years. That's the reason we started launching SASE almost two years ago. But we are working with a lot of carrier service providers. They are starting to launch their own kind of SASE service now, leveraging both their infrastructure and their close relation with local customers. So we believe that will be the long-term trend because a lot of customers, if not most, they do concern who will process their data and where the data is being securely processed. So leveraging the local service provider for a sovereign SASE solution, the service provider, especially telecom service providers, they love it a lot. Even they're a little bit slow on adopting this SASE solution, but I do see they are very strong in supporting the sovereign SASE. That's one of the key advantages we have because we can have all the SASE functions in the same OS which they can deploy locally, whether in their own infrastructure or sometimes in the customer premise. So that's a huge advantage compared to some other SASE players. So we see that momentum starting to accelerate now. That includes the telecom area starting to grow probably above average now. That's a strong area. I believe probably in the next few years, in the SASE market, the sovereign SASE probably can take almost half the market share compared to global cloud-based SASE. So I still believe long term that's the direction. Even short term there's some changing back and forth, but long term sovereign SASE I do believe will be the long-term solution.
J
Janade Siki44:30
Great. Thank you.
K
Ken Xie44:31
Thank you.
O
Operator44:34
Our next question comes from Patrick Kovville with Scotia Bank. Please go ahead.
P
Patrick Kovville44:44
Oh, terrific. Thank you for taking my question. Ken and Christina, I just want to circle back to the firewall upgrade comments. Very helpful disclosure that we're 40 to 50% through the 2026 upgrade cycle and that the 2027 end-of-life cycle is kind of lower throughput devices. The question we're getting from investors over the last half hour is what should we be excited about beyond this upgrade cycle? What is going to continue momentum when these tailwinds, which are clearly benefiting numbers now and you guys are executing very well in a tough environment, but if we look beyond 2026 upgrade and 2027 excitement, what can continue this rockish momentum?
K
Ken Xie45:43
I believe the excitement will be the new SASE firewall. It's very different than the traditional NGFW. Customers need new functions and also address the new infrastructure security need. So that's a huge opportunity, not just additional product but also additional services on top of that, giving them a secure whole infrastructure. So we start training the sales force, training the partner, and also customers for this new SASE firewall solution, which really gives them better security and also a much better total cost of ownership.
C
Christiana Olgart46:25
Let me add to that. When we talk about the upgrade refresh cycle, we're only talking about the forced refresh due to end of support. But as Gabriella pointed out, there's the COVID cycle as well that's not end of support yet, but it's going to be five, six, seven years old in a year or two. So with security and with the additional functionalities that are part of the firewall and also the additional network requirements that you have with running ChatGPT, AI, you name it, we believe there are going to be enough tailwinds for us to continue to grow. To Ken's point, cloud services are growing really, really fast and we view that as largely an incremental additional total addressable market for us. Like Ken said, it's what we have in SASE right now and you can layer on additional cloud services over time. So that should be high growth and we really like our model of the common operating system between firewall, SASE, SD-WAN. We think that firewall market will continue to grow naturally as well and we'll take market share there too, but we've got all these other additional growth drivers in terms of SASE and SecOps, which are new TAM and really becoming meaningful to our business and high growth.
K
Ken Xie47:56
Again, we probably discussed a little bit too much about this refresh upgrade because these devices have been there for 12 to 15 years ago. At that time, our size was probably one-fifth of our current size. Even if all these products were refreshed or upgraded within one or two years, it still wouldn't have much business impact. So I feel the more important thing is really that we leverage this opportunity to introduce customers to a new FortiOS, new hardware, upsell, cross-sell. So measuring the percentage of some old devices that have been there for 12 to 15 years ago is probably much less important than helping customers upgrade to the new security infrastructure. The business impact of the old devices is also a much smaller percentage of the total business we have today.
P
Patrick Kovville49:01
Okay, very helpful. And Ken, you've been a thought leader in security for many, many years. When we think about agentic AI security, how are you thinking about that domain and Fortinet's position as a vendor that can help in agentic AI security?
K
Ken Xie49:29
I do believe that in the next probably 10 years, whether it's generic AI or device security, it will get more and more important than human security, which is people access. Right now, devices, even agents, probably already have 10 times more access than people to all this information, internet, and data. So we invest in this area for more than 10 years and have multiple angles to address AI security, including agentic AI, including all this OT and IoT device security. So we feel there is huge market potential, but it also needs to be addressed not as a bolt-on to some old solution, but integrated together. For example, whether you're using agentic AI, you want to check the identity or access control. They need to be part of the infrastructure, just like part of the firewall, part of endpoint, part of the device, instead of a separate solution. Once this solution is integrated together, customers will have better management and a better secure infrastructure to address all this agentic AI or some other IT and IoT device security. So the integrated solution addressing the whole infrastructure will be much better than a separate solution, which some current solutions are. So we believe this long-term integrated solution will be the key to address agentic AI, the same as IT or IoT security.
O
Operator51:24
Our next question comes from Sacket Kalia with Barclays. Please go ahead.
S
Sacket Kalia51:32
Okay, great. Hey guys, thanks for taking my questions here. Christian, maybe for you, 40 to 50% through the upgrade cycle. Can you just talk about what that cadence is going to look like this year? I think last quarter we were talking about a 20% type of number. Maybe the real question is where do we end 2025 in terms of the percentage of that cohort that we're through?
C
Christiana Olgart51:58
Good question. If you look at our updated guidance, you see that we believe there's strength in product for the rest of the year. Where we exactly end is hard to say because it's not only upgrade refresh product that we are planning to sell. But I think we will get through those cycles faster than we expect.
S
Sacket Kalia52:33
Got it. That makes sense. Maybe the follow-up is, I think you're hearing the question about what the growth is going to look like after the upgrade cycle. Of course, it's Fortinet SASE, it's SecOps. I'm trying to think if we've talked about this before, but have you, can we touch on what percentage of the services revenue comes from those two businesses versus attached subscription? Because just to the earlier point, that mix shift has to happen. So any color you could give on where we are in that mix shift within services?
C
Christiana Olgart53:10
The mix shift between FortiGate and security subscriptions?
S
Sacket Kalia53:17
Yeah, maybe more specifically attached subscriptions and maintenance versus FortiSASE and SecOps. So firewall versus non-firewall in more lay terms.
C
Christiana Olgart53:32
The non-attached subscriptions are growing faster for sure.
K
Ken Xie53:39
Also on the attached part, the service also starts to have a higher percentage because we offer more service. Whether it's IC1 SASE, definitely there's more service and more functions behind, so that's also setting at a higher percentage compared to before. So on both sides, there's some additional service. For example, we launched the three FortiCloud services: FortiIdentity, FortiDrive, FortiConnect. That's a new service attached, but there's also a touch service which has a higher ratio percentage compared to the hardware side.
S
Sacket Kalia54:26
Very helpful. Thank you.
K
Ken Xie54:27
Thank you.
O
Operator54:30
Our next question comes from Shrenik Kathari with Baird. Please go ahead.
S
Shrenik Kathari54:44
Hey, can you guys hear me? All right. So just a quick question on the go-to-market. You guys have been pushing towards platform adoption and multi-product. Can you talk a little bit about how the channel incentives are moving towards achieving your internal targets? In terms of the rewarding models that are favoring platform cross-sell over pure volume, can you just give us an update on what's been most effective in driving that and where are the areas where you're still working on? Would really appreciate that.
K
Ken Xie55:29
Traditionally, we are a more channel-focused company. In the last few years, we started investing in direct marketing and direct sales, especially for all these big enterprises. So you can see that bigger deals and big enterprise sales are growing strong, like 40 to 50%. That all comes from this direct touch approach and also integrated solution selling, platform like multiple products instead of single product. That also requires training the sales force and training the partner on how to sell these multiple solutions and multiple products together into an integrated solution, including SASE, SD-WAN, and SecOps. So that's also leading to the AI part of the story, which we believe is a fast-growing part of our business. Even though we only introduced it a few years ago, the AI-based SecOps and also secure AI infrastructure, like FortiAssist and FortiProtect, customers see the benefit of this AI-driven operation in the SOC. So we do see that as an integrated solution with all this AI-enabled SecOps, which has become a fast-growing part of our business right now.
C
Christiana Olgart56:55
And to answer your question on the channel incentives, they are exactly aligned around multi-product. So we make sure that the channel introduces new products and that for that they get higher backend rebates.
O
Operator57:19
Our next question comes from Eric Heath with KeyBank. Please go ahead.
E
Eric Heath57:31
Hi, good afternoon. Can you hear me?
K
Ken Xie57:33
Yes.
E
Eric Heath57:35
Great. Thank you. Just to come back to the comments on the refresh cycle one more time, and sorry for belaboring this point, but if I'm understanding this correctly, you've done well in excess of $100 million in refresh activity in the past two or three quarters, which would suggest product revenue excluding this refresh benefit has been flat to negative in the last couple quarters. So can you just help me understand why the underlying firewall demand isn't stronger?
K
Ken Xie58:04
I would not say it would be negative. It continues to refresh, but because it's such a small percentage of the overall business, that's the reason we gave additional billings guidance for the rest of the year on top of what we already overachieved in Q1 and Q2. So we believe the market and our solution are much better. We're not too much counting on the refresh; it's a very small percentage. We're just using the tool to calculate internally or incentivize the channel to help customers upgrade, especially for the new SASE firewall. So we give a much more number measurement, which sometimes could be a little bit confusing, but I believe it's the way we try to help the customer and partner upgrade to the new SASE firewall instead of having too big a business impact. Because like I said, the end-of-service product has been there for 12 to 15 years ago; it's a pretty small percentage of the total.
O
Operator59:23
Our last question comes from Andrew Ninski with Wells Fargo. Please go ahead.
A
Andrew Ninski59:33
Okay, thank you for squeezing me in. I'm wondering, and I'm still a little bit unclear on why services revenue growth is decelerating so much, looking back over the last call it four quarters, and then also going forward. I'm wondering if you could just provide any color around what's really driving that deceleration, and then related to that, why is your unified SASE, if it has so much momentum right now, why would that be flat sequentially in Q2? Because it looked like it was about $1.15 billion in Q2 and the same thing that you had in your slide deck in Q1. So just wondering if you could comment on that. I know on a year-over-year basis it was up, but sequentially, why would it be flat? Thank you.
K
Ken Xie60:17
Go ahead, Christian.
C
Christiana Olgart60:20
On your second question, sequentially it's flat because there are a number of products, some of them have not been growing or are turning a little bit, while unified SASE, while SSE has been growing nicely and is offsetting that. So that's part of this. On the service revenue growth, I think what you're seeing is that we had significant deferred revenues that were sold during the COVID period and they have come, so we've recognized service revenue over the last couple of years benefiting from that growth. Now the product revenue and the service revenue are aligning more with our billings growth, and so we need to grow faster and we are planning to grow faster to drive both revenue streams up.
K
Ken Xie61:25
The service revenue, if you look three or four years ago, product revenue grew 30 to 40%, some quarters even close to 50%. That drove the service revenue because service terms average maybe 30 months, so that needs to be recognized over a two and a half to three year period. On the other side, I keep referring back to the presentation number four, which is really the S part of SASE growing very strong. Unified SASE also includes SD-WAN. You can see SD-WAN already has a pretty good penetration rate in enterprise, and customers are starting to adopt beyond SD-WAN, quickly adopting SASE now. So the growth is still very strong. We are the number one firewall, number one SD-WAN, and we believe we will be the number one SASE within the next few years because we have a huge advantage in SASE with the single OS and can very easily for the current customer base pull them up to upgrade to SASE, which no other SASE player has this huge customer base. Also our own infrastructure gives us cost advantage. All these three advantages in SASE, our competitors don't have, so we believe we will be the number one SASE player in the next few years.
C
Christiana Olgart62:55
I'd say we focus on the value to the customer and we've got 800,000 customers. That path to value from firewall to SD-WAN to SASE with the integrated single operating system approach is really pretty straightforward. So we see huge opportunity both there and with new sales of SASE, and that'll be a real growth driver for us.
O
Operator63:20
This concludes our Q&A session. I will now hand it back to Aaron Ovardia for closing remarks.
A
Aaron Ovardia63:27
Thank you. I'd like to thank everyone for joining today's call. We will be attending investor conferences hosted by Deutsche Bank, Citi, and Goldman Sachs during the third quarter. The fireside chat webcast links will be posted on the events and presentations section of our investor relations website. If you have any follow-up questions, please feel free to contact me. Have a great rest of your day.