Vimal Kapur7:55
Good afternoon everyone. A warm welcome to everybody joining us on our investor day. I thought it's important to start with our customers because if we have to commit to you growth, if you have to commit to our bright future, it's not without these people who shape our decisions every day. And I really take it very seriously, thinking about a customer-first mindset. So I'm going to walk through my story, and you will hear these messages. I thought we'll lay it out in the front: what are you going to hear from me in the next 35 to 40 minutes? The first is about our transformation to a pure-play automation company, something which you have been following. But more importantly, focusing automation on mission-critical segments. Automation is a very wide market. You can make a lot of choices. We are making a choice to operate in segments where mission criticality matters, where uptime matters. Customers want to use these systems 24/7. Making that choice is a critical decision we have been evolving over the last two years since we are reworking our portfolio. But also, point number three: we as a company are practicing a single business model, which is a bit novel because companies having a business model is not unique, but having businesses following a practice is very standard. We are going to follow at Honeywell level a single business model: we build an install base and we serve our install base through services and software at the scale of the entire company. Then moving along to AI, which is going to be a future opportunity for us. You will hear from me and subsequent speakers how our industry of automation will turn towards autonomy. It's real. Some of you had a chance to look at our demos. You can already see that we are pivoting toward our offering. But I believe that as a future optionality of revenue opportunities, it's going to create much bigger than what is in our numbers today. And then, of course, our operating system which gives us execution certainty and our team which knows how to deliver. So jumping onto it, I'm going to tell my story to you in three parts. I'll first walk you through our portfolio transformation, then I'll move towards what's going to drive growth in Honeywell, and finally how we're going to execute it. So three simple chapters. Working on the portfolio transformation, before that I thought let me go back to the last investor day of Honeywell, which was May 11, 2023, about three years and one month back. I was not CEO at that time. So my chart said 'Incoming CEO Priorities', and I thought I could go back and see what did I say and did I do what I said, or I just wandered around and chose to do different things. If you see the list of things I said: we will accelerate organic growth, improve our supply chain, execute on Honeywell transformation, accelerate our new product machinery, improve our operating system, pivot towards more corporate responsibility. Even so, priorities have changed here over the last three years, but we haven't lost course on that, and we deploy capital strategically. I won't say that we've done 100% precisely, but the direction of travel has been what I committed. There have been some tweaks. The point being that I stay on course, I don't change my mind. If we have what we're going to present you today, you can have a high amount of certainty that me and my team are going to deliver on these commitments in the times ahead. If you look at our portfolio, many of these actions are known, but I thought it's good to summarize on a page what we have been able to accomplish since the start of January 2024 till about two and a half years of journey: two spins successfully executed, the advanced materials spin last year, aerospace spin happening in about two weeks from now. We did seven acquisitions in the automation portfolio, two additional in aerospace, so I'm not counting those. We've done three divestitures: one completed, two under execution, should occur in Q3 of this year. We also did significant balance sheet simplification so that our business is easier to understand. And finally, we were able to accomplish the IPO of Continuum about a few days back. Now imagine, I started as a CEO in June of 2023, and I presented you this chart. I'm going to do this. You may think this is a crazy idea to do all this in such a short period of time, but we have been able to accomplish this because we are mission-centric. We really want to build an automation-centric portfolio. So when you work for a mission, you get the energy and execution speed on which we have delivered, and this has really created the new Honeywell. These are 2025 numbers, so they are backward-looking. Rough numbers: $17 billion is our revenue of Honeywell Technologies, divided into three segments: buildings, industrial, and process. But 25% of the portfolio is refreshed with all the changes we made of divestitures and acquisitions. A quarter of the revenue is going to come from new revenue streams, generally speaking from higher growth opportunities. Not only have we been able to create a pure-play diversified end markets portfolio, but also have positioned it well for growth. If you look at the distribution of the revenue, the center pie chart: if you pay attention to that, we really start focusing upon this whole notion of growing install base and mining install base. 60% of our revenue comes from solutions: 20% and 40% product. That's when we grow our install base. We do it every day. That's when we ship a product or we build a solution. So our install base keeps growing. But if our mindset is that we need to mine install base, that's 40% of our revenue: 30% comes from services, 10% comes from software. We like both. There's no question that we need more of services and more of software. We want both of them because both are equally profitable, and that mindset allows us to really think about our future business model. So one of the things we are planning as part of this layout is we want our services and software revenue to grow to 45%. Because it makes our business more predictable, less cyclical, but also more profitable because clearly that revenue stream has a higher margin compared to the solution and product stream. That's one of our strategic goals: we want to treat this business with this mindset of building and mining install base. If you look at our geographic distribution, as you would expect, the business is geographically very distributed: a little over 40% revenue from the US and 60% from the rest of the world. So we will benefit as global expansion occurs in different end markets. Now the question will obviously come: automation is a big market, where exactly do we play and why we made these choices? It's an important question because that's the heart and center of the discussion. So I put a very simple illustration of automation on the left-hand side. Some of you are familiar, it's called the Purdue model. So you start with sensing and measuring something, then you define a control measure on what you want to do, and finally you can optimize it using software. This is how the industry has evolved since the mid-70s when this industry got created. As I mentioned, we play in three end markets: building, process, and discrete. We have made a choice to play in the mission-critical part of these markets. Also, you don't see some other parts of automation we have not represented because we believe it doesn't fit into either mission criticality or our business model of building and mining install base doesn't really fit in well. If that's our core principle, we need to be staying true to our principle. So if you walk the stack here, in buildings we play through sensors, controls, and software. In buildings, the sensors are smoke detectors, cameras, field devices. Then we have a significant position in the control domain and a significant position in the software domain. When you come to process, we have a significant position in the solution side, both in control and software. And on industrial automation, we have a sensing and measurement play. At this point, we want to build a strong sensing and measurement business in industrial automation. This is a space we believe in because the thesis is very simple: if the world is going to invest much more in AI, AI is built upon data, and in the physical world, data comes from sensors. You can't estimate the temperature of a room or a condition in a building or any such asset based on estimate; it's not going to work. So physical sensing is the heart of it. It's a very fragmented industry. We have already built a strong product-based business in buildings, and we want to replicate that reputation in industrial automation, discrete automation. On the control side, we don't represent today, and the question will be why we don't participate in this market. It's a very attractive market with US onshoring occurring; there should be growth here. At this point, we don't have participation in that because that's how our portfolio has evolved over the many years. It doesn't mean we won't participate in the future. We understand these domains quite well. But today, our position is open at this point. So we're keeping our optionality open, and near term we'll continue to focus on strengthening our sensing and measurement space. But moving forward, we'll keep ourselves room to grow into discrete automation on the control side. So a very wide portfolio which jumps nicely to the next chart. Why do we like all this? Why do you like this combination? First and foremost, we play in a market which is a little over $200 billion between building, industrial, and process, and the market grows somewhere around 3.5% in a given period. So 3% growth in industry and process, and 4% growth in building. Now we want to grow 4 to 6%. So why would we grow higher than market? If market grows about 3.5%, what's our entitlement to grow higher than market? There are two fundamental reasons for that. Before I get to those reasons, automation by itself is a secular growth market for several decades to come. In the critical segment we operate, thinking about critical segments like hospitals, data centers, pharmaceutical facilities, refineries, semiconductor facilities, utilities, automation is like oxygen for these facilities. You cannot run these complex facilities without automation. So we are not in any fundamental shift which is likely to occur for decades to come. It is five decades of proven history. So secular growth here is highly probable in the times to come. So that's a table stake, but the fundamentals of macros are strong: whether infrastructure build-out, energy security which has become a major challenge due to two wars, labor scarcity, and AI issues which are interrelated. I'll talk to it. I think these are the foundational growth vectors which are occurring in automation which support us and support the entire peer group with whom we compete every day. So the question comes: why would we grow higher than the market? The thesis is built upon two fundamentals. The first is within these markets, there are verticals which are growing at a much higher rate, way greater than 3.5%, like data centers, semiconductor fabs, and many others like LNG. If we are able to participate in those markets and grow at a higher rate, we are able to change the rate of acceleration of our growth. So part A is how do we make those choices because we can't be everywhere. How do we carefully make the choices and grow those markets at a higher rate while we maintain our share in the core? That's the first change we want to make. And second, our install base built over the last 50 to 75 years in some businesses is significant. You're talking here tens of thousands of plants, millions of buildings and assets which we own. How do we execute our aftermarket services strategy in this mission-critical segment where service is very important, uptime is very important? Customers care about these assets to work all the time. So if we are able to execute our strategy on services and software flawlessly, that gives us an incremental growth opportunity. So it's fundamentally grow with the market with these two optionalities of growing higher on the high-growth markets and mining install base better makes a case for us not to grow three to four but to grow from four to 6%. In addition to that, the market characteristics of fragmentation in buildings and industrial market in particular is very attractive for us for future growth and optionality to further do acquisitions because fragmentation allows us to make choices. The markets are big, as you can see, $200 billion, and we are shy of $20 billion. So we have a lot of runway organically but equally importantly inorganically. And we believe that there's an aggregation opportunity selectively where necessary, possible in addition to that. So there's a lot to like in these markets for us to feel bullish about how we can deliver in the years ahead. All that really comes together in the form of where our position is as a pure-play automation leader: number one player in building automation and number one player in process technology. Now if I was standing here in 2019 and saying we are going to be number one player in building automation, most people would not believe that statement because the segment itself did not exist. We have created a segment called building automation from scratch after spinning off our residential business in late 2018, and from scratch we built a business which was $5.3 billion with sub-20% margins to a business which is trending towards $8 billion and high-20s margins. We know how to create pure plays, and we're going to repeat that formula in industrial and process automation. We believe in honest admission: we are top three, but our ambition is to also become number one. It's going to take a while. I'm not saying it's happening next quarter, but that's part of our strategy: how we continue to execute and improve our position. Our foundational strengths are our install base, our global scale, and our operating system. But our differentiation comes from three points. The first is domain experience. Domain experience matters in mission-critical segments, and our participation in these industries gives us a deep understanding of how these sectors work. More importantly, if we have to mine our install base, we have to understand the customer needs much more deeply than only at a product level. As an example, take the process industry, which is about 40% of our business. The domain experience there comes from understanding the conversion of molecules. These domains really drive converting a molecule from position A to position B. Not easy to understand domain. It is possessed by very few people who provide technology to asset builders to do that. We own that business. We are the number one provider of process technology in the whole world, which makes us uniquely positioned to have deep domain knowledge to play in that segment. And by the way, the same argument applies in industrial and buildings too. That gives us a unique advantage as we are turning our focus more from automation to autonomy. Domain experience is going to be paramount to do that. Number two, Honeywell Forge: something we have been investing in since 2019, seven years of journey. Now this is the foundation of our business model. If we have to mine our install base, we want to do it through the Honeywell Forge platform, which is an AI platform that mines our install base better and creates higher value for our customers and figures the path to autonomy. I will ask you to consider checking how many industrial companies announced a cloud strategy in 2019 and how many companies still have the cloud strategy in 2026. We are one of the few companies who stayed on course because we believed in it, and therefore it has become a competitive differentiator for us after seven or eight years. And then finally, our decision to play in innovation across critical control points. The mission criticality is a choice we have made. The whole company runs with the mindset of serving customers which are mission critical, which positions us differently from others which want to serve all segments. So that's where we believe our starting point is. Now before I go away from my portfolio section, I want to spend a minute on our commitment on ESG. We have stayed on course on that, specifically after the separation of aerospace and our specialty chemicals business. We don't have any exposure to nuclear weapons. Some of the shareholders have that as a criteria. That obviously was an obstacle in our previous portfolio. Not anymore. But more importantly for me, 75% of our offerings are sustainability oriented. That number will only go up in terms of how we think about this business. And finally, our own emissions have been reducing. We haven't changed our course just because it became less visible to the outside world. We have been executing on it. We will be carbon neutral by 2035. We'll be half of our emissions since we started measuring it by 2030. We do it every day, every week. So we are going to stay on course on that. So that was the first part of the story. We have transformed our portfolio. We believe in every part of our portfolio, and we're in a good position. The question is now: what do you do with that portfolio? It's just a good starting point. You need to execute and deliver growth based upon that. So before I jump into our growth strategy, I just want to go back to this interesting chart for you. If you see the left-hand side, I started my first year was 2024. So I thought it's good to start from year one of me being the CEO. We had, I would say at best, an okay year or not so great year, whichever word you want to choose. Our industrial automation business shrank about 4%. Process and building both grew around 2%. So not good performance out of the gate, but that's where we started laying out the strategy which I'm going to share with you: how we are going to grow as a company from mid to high single digits. There has to be a consistent way to do it, and that way is consistent across all three segments. You've seen how the building automation performance has changed from low single to consistent high single-digit growth delivered over the last six quarters, and I believe that we are well positioned to do that for the rest of the year. The question is: is that strategy replicable in industrial automation and process automation? The answer is yes, because we have a consistent and the same strategy. We don't have different ways to think about it. We are in a different stage of journey in terms of maturity of our strategy execution in our portfolio, and we have very high confidence that what we are committing to you in terms of our growth of mid-single-digit growth in industrial automation and process automation technology, and buildings from mid to high single-digit growth, is absolutely going to happen because of the consistency of the strategy. So what's our growth strategy? It's built on this whole circle of shared value creation. We start with growing install base, which is 60% of our revenue. We need to make careful choices on where we go, and I'll talk to that in a minute. And then we really start with a circle of monetizing install base. Now if you go back 10 years back, monetizing install base was all about getting some parts business, some break-fix services, some service contracts. That changed over the last few years since we started instrumenting our business with the cloud. Now we think about every asset: it needs to get connected, harness the power of the Honeywell Forge platform, which creates optimized outcomes for the customer. Then as the customer asset gets older, 5 years, 10 years, we refresh it with our migration software offerings, and the cycle starts all over again. That's a fundamental principle. If we think about it across all our businesses, it changes the mindset on what business you're in because you think your growth strategy around that. So with that in mind, this is how we think about our growth strategy. It's a simple triangle. We grow our install base by selling products and projects. That's 60% of our business. And then we mine that install base using our Honeywell Forge platform through services and software. And to do one and two, I need new products. If I need to participate in high-growth verticals, I need something to sell to them which is differentiated. If I have to mine my install base, I need to give them an offering by which customers are willing to pay. All that converts into three. And if I do a good job on new products, that ensures my growth. So a simple way to think about Honeywell Technologies is: in a typical year, how much growth came from new products, how much growth came from price. You add the two, subtract from them any market disruption or any churn which happens. That's going to be our growth vector. Growth numbers relatively simple to do, and why it relates this way because that's linked to our strategy. So we want to make ourselves so easy to understand that you don't have to do a lot of thinking on how to think about Honeywell in the future. Let me dig into each one of them: how we think about growing install base, monetizing install base, and introducing products. So let's talk about growing install base. On the left-hand side, you see our current construct of revenue. 80% of our revenue comes from what we call mature verticals where the growth happens at GDP rate, around 3% growth in a typical year. So that's our businesses in end markets like commercial real estate, education, airport, refining, chemicals. Absolutely important business for us. We want to keep our share in these markets and gain some where we have an opportunity through our innovation. That's part of our strategy. But equally important for us is that it's an 'and' strategy: while we do that, we also make a choice of high-growth verticals, which is 20% of our revenue, and grow them at a higher rate, at a double-digit growth rate. And if we do that well consistently, that 20% becomes 25%. The question will be: how do you choose where you want to grow? If you randomly pick up what's occurring at this point, or you want to be thoughtful on that. We're really putting bets on four things on a next 5 or 10 year horizon. The four things should not surprise you. The first is we believe AI is here to stay for a long time. That's why the two end markets of data center and semiconductor are important for us. Number two, if AI is here to stay, you need more energy. Therefore, LNG and grid infrastructure are important. And those are two end markets we really want to focus upon. Number three, aging population is here to stay for a long time, which means the world needs more life sciences, more drugs, and also likely needs more hospitals. So we're putting bets on those two. And then finally, hospitality. As the world becomes richer, consumption increases. People want to spend money on leisure, and therefore the hospitality industry grows. So we are not putting random bets on what's in fashion. We are thoughtful on four big vectors: AI, energy, aging, and consumption. If those are true, which we believe they are based upon our analysis, that gives us a structured way to keep thinking about where to focus on high-growth verticals. And we have proven it already. We have grown nicely in LNG. Through our inorganic acquisition, we have built a good position in data center from nowhere over the last three to four years. We built a good position in hospital hospitality with a combination of our actions of organic and inorganic. We're going to continue this journey. Some places we have a lot more runway, some places we have less runway. So that's part of our strategy: growing our install base in a very thoughtful manner through our solution and our product. Then once we have built our install base, then we want to mine our install base, which is the upper end of this bar. So 40% was at the top, 60% was at the bottom. Now we need to mine it. Now we are not selling, as I said, break-fix services. We are selling outcomes. That's a direction we are pivoting towards: selling skilled labor efficiency, selling asset uptime or operational efficiency, the offerings which customers care about consistently across all the segments we operate. That's where the mission criticality matters. If you operate in mission-critical segments, customers care about uptime, they care about operational efficiency, they care about skilled labor, and therefore our offerings remain highly repeatable because we can work on them across many sectors. And if you see the middle chart of our install base penetration, we have wired our entire install base, which is a relatively unique feature. If you have time to walk through one of our demos in the room here, we have visibility to our entire install base of all of Honeywell. Why it matters? Because if my business model is to mine install base, the obvious first question is: do you even know where it is? It looks like a very pedestrian question, but it's hard for an industrial company which has grown over multiple years through multiple acquisitions to instrument that. Now we have that data. We know which customer is under contract. We know the life of the asset, which parts are obsolete, which are not obsolete, which needs renewal. And that gives us the penetration option. And you see some businesses are in mid-single digits like process technology at 3%. I see that as an opportunity of runway. We can grow from 3 to 10 and 20s. But every business has a runway to grow. From a theoretical option, if we have to get all the service business in the planet from an install base, the model or empirical model is roughly $20 billion, and our service business is just $7 billion. So that to me is an opportunity set how we should think about it. How to get from 7 to 7.5 to 8, which gives me confidence that we will get to 45% revenue mix of services and software because our entitlement is very large, and mission criticality drives us towards that. Which nicely puts us to the whole story of Honeywell Forge, which is the center of our strategy to monetize our install base. Forge, as I said, we invested over a billion dollars since 2019 to really build this hardware-agnostic AI platform which allows us to build our offerings to mine our install base through services and software. Sur will walk you through in a section how the journey has evolved over the last few years, but really started with connected services: connect our install base and offer our customer a service contract through the Forge platform. Why it matters? Because customers are able to get better uptime, they have better visibility of the assets. We're able to get better price as a company and also have lower cost to serve. So that's how we started in 2019. Then we pivoted towards new software applications. The applications which were created with the power of data. You can create new software applications to configure our products. You can create applications to inspect our products for a license fee. And they became a new revenue stream for us. So revenue streams are growing to a point that today approximately $1 billion of revenue is annual recurring revenue for us only for software. Companies like us used to have big software numbers. We have learned our lesson to keep it simple. Just report ARR, which is what we invoice, and this should grow about 15% we believe if we execute the strategy well. And that becomes a growth engine for monetizing our install base. Of course, as I said, our total services and software business is $7 billion. A billion of that is from software recording ARR. So obviously we will work towards growing that in the future. Now the last box here of autonomous operation is equally important. As the world is growing, as we get more and more data, we clearly see the automation industry moving towards autonomy. Now what does it mean? If you go back to the automation industry when it was created in the mid-70s, the whole model was built upon the concept of a rule-based system where human is in the loop. So you take an asset, take a hospital, take a semiconductor fab, take a refinery, you instrument it, you put control measures. There are exceptions which happen. Exceptions are managed by humans. Humans will come in and take a control measure to deal with the exception. Now in hindsight, after 50 years, you say, wow, there's a problem in that model. The problem in that model is that the human who was running that asset for 10 years, 20 years, acquired a lot of knowledge about why this system fails, why it doesn't operate the way it operates. So when that human leaves, the knowledge leaves with the human, and that has become a problem over the last 10 years as fewer and fewer skilled people are available. Knowledge is becoming an issue. AI solves that problem. So we are in a world today of agentic systems where agents are helping humans to augment the knowledge they are missing. So our customers are asking for more and more agents to run their facilities, run their buildings, run their plants, run their process facilities, and eventually we will find a pathway towards autonomy. But augmentation itself has a huge opportunity of transforming our industry from automation to working towards autonomy. And if you look at how we are enabling it, look at some stats on the right-hand side of the chart. We have more than 300,000 customers connected. I would argue that's some scale. 5 million assets which are connected, and every day we collect more than a trillion terabytes of data. That's the basis for us to build our autonomy. It's not going to happen just because I want it. It needs a foundational system, and we have created a foundation on which we're going to build an autonomous system in the future. It's a future optionality. Only a billion dollars of ARR revenue is in our revenue stream today, but I'll argue that there's a lot more runway to come. Now all for us to do: moving into verticals and serving our install base requires new products. One of the decisions I made as incoming CEO was to raise our R&D spend in 2025. If you observed, our R&D spend went up by about 200 basis points. I think it was necessary because if our thesis is all about growth through new products, we need to spend at median or above median of the market. But we need to spend it smartly. So we have done that. I don't see a necessity for us to make any more correction. We are at the point we like it to be. Now we need to grow our revenue every year and earn that incremental revenue through our growth while keeping the percentages same. But what has that done? Our vitality has been progressively growing to mid-40s. The typical industrial average of vitality is about 20s. Vitality is defined as products you created over the last 3 years. So you can see the health of the business. You're not selling old stuff. You're selling new stuff. So you're less disruptive to yourself. And all that is leading to our organic growth. What you can see on the right, we are slowly progressing from not growing based upon new products to more growing. And we do expect this number to keep going up as we make progress on this. But it's less about spending more money. I wish that you could grow by just spending more R&D dollars. It's not that straightforward. We've also invested heavily in refreshing our offering managers. We have 600 of them. Looking at their talent, making sure that we have the right people in the right jobs. That's an important part of our execution. But also looking at underlying systems: do we have the right systems on how we look at our new product performance? How do we know which is working, what's not working, what's the basis of that, what's the definition of that? And then our launch processes, because we launch hundreds of products in a year. That's a big opportunity. So all that really is a basis for us to think about high confidence in this. I spend a lot of my personal time on this process. The question is why? Because all our growth is linked to new products. And if me and my colleagues, the SBG CEOs, are not passionate about it, we will not be able to execute the growth we're really talking about. All that really comes back to the story I started about this whole cycle of shared value creation. It is in motion. This is not something we are thinking about or a strategy we're going to do in the future. 5.2 million assets connected. It'll be 9 million conservatively by 2028, almost double. Which gives us high confidence that using Forge, we'll continue to propel our services and software revenue from 40s to 45%. Because we create outcomes for our customers, and then we keep refreshing our install base and go back to the whole cycle. So the cycle of value creation is the whole heart of our growth strategy which we want to get across. So before we wrap up this section, I thought I'd also spend a minute on our M&A. Our growth is heavily dependent on organic growth. I want to make it very clear that's the majority of our growth. We did six acquisitions, and acquisitions were done more around some known growth vectors. We strongly believe in markets we believe are high growth. So we made three acquisitions in the LNG space: Air Products LNG business, Sundyne business, and CCC business. But we also made two acquisitions in the space of security. We believe the world is going to invest more in security, be it physical or cyber. So we are acquiring in spaces we know extremely well. So there's lower risk and higher probability of execution, and Mike will share with you the numbers of all these acquisitions. We want to be absolutely transparent on how we are doing against them. The good news here is we are beating our internal model across all of them, and they are based upon some cup numbers we committed to ourselves, and we're going to stay on the same strategy. We're going to stay on the bolt-on strategy in the optimal deal size of $2 to $4 billion, with a clear path on commercial synergies, continue to operate in mission-critical segments. We're not going to change our rubric that has been successful for us. We'll be very selective, very thoughtful, because we are very focused at least in 2027 to wind down our debt and continue to make our commitments on that front. I thought it important to spend a minute also on Continuum, a good success story of completing the IPO a few days back. Continuum now becomes an optionality for us in the future. We own 47% of the company. So how do we monetize?
Future optionality for us. But what excites me about quantum is the quantum story and AI story goes hand in hand. As AI is scaling, the compute power is not able to keep up with that. The compute power is running in differential to the compute power which AI is demanding, and the best way to solve that is quantum. And the areas like drug design, optimization, new material discovery, cyber security is where quantum demand is imminent. And we believe that at the right time, when these start scaling up, it will be the right time for us to monetize our stake. But we are in a much better position now because the company being public, and we'll execute at the right point of time. So moving to the last part of the story now - spending my last five minutes on: okay, it's all great, how are you going to execute it? I mean, anybody can say, and it's good to tell the story, but do we have the muscle to execute all of that?
I'll first point out our Honeywell Accelerator, which is our operating system. This has grown over 20 years. I am proud to say that my two predecessors did an excellent job to lay down a strong foundation of this operating system since 2005, when Dave Cote started. We really focused on functional excellence and manufacturing operating system. Under leadership of various, we really moved into new products and pricing and to commercial excellence. And under my leadership, we focused on business models and customer obsession. So the point being that this is an ever-evolving operating system. This is how we make a choice to work by discipline, and it makes our businesses better. It also gives us an assurance that we can execute with certainty versus execute with high variability across businesses. And you will hear from different business leaders how they use the operating system not only for running their business, but also if we did an acquisition, how we integrate those acquisitions flawlessly as part of our business.
Which nicely flows into the next point: the Accelerator is a big part for us to also drive our margin expansion. Now, margin expansion tools are going to be typical - it's going to be pricing, it's going to be productivity for sure. But rather than pricing and productivity through a non-systemic manner, we use our tools we have created over 15 to 20 years to drive manufacturing excellence, to drive pricing execution, to drive commercial excellence to ensure that we can deliver on our margin expansion, but also use our tools to manage our fixed cost. Our fixed cost has come down by almost 600 basis points with all the work we have done. Now our job is to keep it at 31% - we have gone there - and if possible, make it even lower to further expand our margin. And our operating system really drives us to understand what are the optionality and options for our fixed cost management. And finally, as I mentioned before, our mix of revenue mix, as it changes, is certainly going to be margin-accretive. So all that gives me high assurance that our margin expansion rubric is very solid, because it's built on a backup operating system which we use every day.
Now to do all that, we have a very capable leadership team. You're going to hear from six of them later today - from Mike, Suresh, and four CEOs. I can tell you that this team is supercharged up and highly excited about the optionality it has in front of them. We have executed, as I mentioned to you, flawlessly over the last two years. We delivered to you, hopefully, in a surprising manner, executing our spins flawlessly, acquisition integration, but also continuing to deliver our financial commitments. And this team is very capable to deliver future commitments. We're really talking about what's ahead of us. It's also interesting that many of the team players rejoined Honeywell - I thought it's an important feature to point out: starting from Mark himself, who rejoined us, but also Anand who rejoined us from Microsoft, Bilal who rejoined us, and Pete who also rejoined us. The question is why people are excited - not because they are my great friends, but because they believe in the strategy. They believe that we are onto something which creates a new opportunity, and we collectively are excited about that.
So is also our board. I'm proud to have three of our board members in the room today: Mike Lamach, who hopefully needs no introduction - CEO and chair of Trane. Mike is going to be our lead director. We have Indra Nooyi, who was chair and CEO of PepsiCo, and Steven Williamson, who was CFO of the Fisher. They represent our board here today, and I'm very proud to have a board which is not only driving governance, but driving us with insight, helping us execute the strategy. And like any other purpose-built company, you also get to build a purposeful board so that it's aligned to execution of your strategy. So a great team with the right board gives me high confidence that we're going to execute on it in a flawless manner.
This chart is an interesting data point. If you see on the right-hand side, this is an attrition trend of Honeywell since 2019. And if you see the numbers, when the big resignation happened, our numbers went up like everybody else. And if you see the chart on the extreme right, at the end of 2025, our attrition is the lowest in our history from the data we can ever find in the last 15 years. That sounds very counterintuitive - that a company which is going through such a big transformation, spinning stuff, selling companies - why people are not leaving? Because they believe in the future. We are creating a true growth culture. Look at some of the stats on the left-hand side: our Voice of Employee score is 74, above industry median; our Glassdoor score is way higher than our peers, because we are investing in people, in their training, in customer co-creation. They can see the strategy. So I think if no other stat gives you confidence, I think this stat - it's all facts - gives you confidence that we're on the right trajectory, because our employees believe in it. They are insiders; they can see and feel it every day on how we're executing that.
So with that, in wrap-up, I will say that we as a company feel - Mike will talk more about our financial rubric - but I, as a leader of the business, feel highly confident on delivering what we are committing to you today: 4 to 6% organic growth. We do have a contingency built into that - we are absolutely transparent about it. I do believe in today's uncertain time, one needs some contingency to deliver the commitment. So we can't build a plan and come back to you with excuses to say 'here's the reason we can't deliver that.' I feel highly, highly confident about our margin expansion and delivering 10% plus adjusted income growth. So that I'm going to wrap up here, my section. I hope the story of building a pure-play automation leader is convincing. The story of durable growth margin with our mission-criticality focus and business model is convincing. And optionality of future - going from automation to autonomy - is real, and the operating system is going to be the backbone, and our team is going to be the backbone which is going to execute it. So I look forward to more conversation. I'm going to invite my friend Bilal on the stage to talk about his successful story of building automation. Bilal, over to you.