Martin Lau8:23
Thank you, Pony, and good evening and good morning to everybody. In this section, I will discuss our strategic investment in innovation, which we believe is the main driver of our business performance in the past and for the future. With the focus on user experience, we pursue continuous innovation to enhance our platforms. We invest in incremental innovation to enrich existing product experiences, and we also invest in transformative innovation to create new products to serve new user needs. Many of these innovations have taken years of patient investment to yield results. In communication and social, for example, we started with mobile chat and added social networking, official accounts, payments, and mini programs over the years. At the present time, we are incubating video accounts as a new innovation. In the area of games, we created new and exciting titles internally and through partnerships, as well as continuously upgrade our game tech. In SaaS, we identified this emerging opportunity in China when we announced our strategic upgrade to the industrial internet in 2018. Over the past year, we achieved breakout growth in productivity and communications software. In health tech, we are utilizing our AI, mini programs, and communication tools to solve industry pain points. In ecosystem, we support innovative companies via capital investment and business partnerships to better serve users and enterprises. For the rest of the section, I'll discuss how innovation has driven each one of these areas and how it will continue to drive our sustainable long-term growth. Let's first start with WeChat video accounts, which represents our recent innovation in the communications and social space. Visualization of content for easy consumption is a key global trend. We saw a significant increase in uploads and sharing of short videos with innovation moments and chats, hence video accounts was created as a separate ID-based short-form content creation platform within WeChat. Video accounts enable video uploads and sharing, as well as live streaming to the public audience. Through aggregating content providers' digital assets within WeChat, such as official accounts and mini programs, video accounts help reinforce their branding and facilitate user engagement and transactions. In addition, the unique strengths of video accounts lie in linking public domain to private domain, which provides an unparalleled channel for businesses to acquire and manage their own customers. Video accounts is attracting an increasing number of high-quality content providers who generate both informative, educational, and entertainment content. We recommend content to users based on social interest graph and algorithm, which can diversify the mix of users' content consumption. Turning to games, during the year of 2020, we launched several new and exciting titles and made breakthroughs in new technology applications such as gaming AI and cloud gaming. For new games, we released Valorant on PC for the international markets, as well as Moonlight Blade Mobile and Call of Duty Mobile in China. Each game offers unique experience by innovating in character abilities, environmental design, gameplays, and controls, thereby achieving best-in-class performance. Valorant, a team-based tactical shooter which Riot Games spent over six years to develop, was the most successful new PC game internationally. In China, Moonlight Blade Mobile was the best performing new MMORPG for the year and was supported by our proprietary game engine honed through 10 years of dedicated development. Call of Duty Mobile, the highest DAU game launched in 2020 in China, is a high-quality complement to the franchise's console and PC versions. For existing titles, we continuously innovate in game tech to refresh user experience. For example, Honor of Kings is an early adopter of next-generation rendering and high dynamic range imaging technologies in China, which enhances the visual effects and makes animation more realistic, detailed, and natural. Honor of Kings was the top-growing mobile game in China for the fourth consecutive year and worldwide for the second consecutive year. We also tested the game AI Wukong in Honor of Kings, which attracted over 50 million player participants within four days of trial. Wukong is the first AI agent able to play a full MOBA game with deep reinforcement learning, and it will be applied to more game genres to enhance the PvE experience. In cloud gaming, we're the first mover to launch platforms and games, providing high-quality in-game experience across different devices. Among which, Start platform is cooperating with leading TV manufacturers to offer MMO games on smart TV. The Start platform offers more than 100 mobile games including Honor of Kings and Peacekeeper Elite to play even on low-end phones. Moving on to communication and productivity SaaS, we achieved breakout growth in 2020, especially for WeCom, Tencent Meeting, and Tencent Docs. We strengthened interoperability between WeCom and WeChat, allowing an increasing number of retailers, service providers, and teachers to connect to over 400 million users. This also boosted WeCom's customer base to 5.5 million enterprises. We are upholding an open strategy and introduced multiple cooperation models to rapidly grow partnerships with OA application vendors in order to better sign up enterprise clients together. Besides, by leveraging synergies with Tencent Cloud sales force, WeCom successfully increased penetration in the K-12 education market. In view of growing needs for virtual meetings, we launched Tencent Meeting in 2020, which accumulated over 100 million users and has become the most used standalone app for cloud conferencing in China. During the year, we launched the enterprise version for key accounts and enhanced meeting capabilities, delivering superior experience for enterprise customers. We developed new solutions, rooms and connector, in order to expand Tencent Meeting's compatibility with clients' existing devices, saving costs for them and facilitating adoption for us. Our signature productivity solution, Tencent Docs, is the first mover in China to provide online solutions that efficiently generate tables based on collaborative data entry. During the year, we continued to add new features such as AI support and optical character and speech recognition input to enhance user experience and productivity. Through extensive integration with other software such as QQ, QQ browser, and other SaaS products, Tencent Docs expanded use cases and recorded over 100 million monthly active users in 2020, more than quadrupling year-on-year. Next, on health tech, our product matrix includes Tencent Health, Tencent Medipedia, and Health Code, providing innovative solutions to digitize offline healthcare services and benefit the entire industry. Tencent Health, an all-in-one entry point for online healthcare services, has added more COVID-19 related services such as appointment for testing and vaccination. Total active users exceeded 400 million. We also included the medical insurance e-certificate, an electronic health card, within Tencent Health. Users can bundle medical insurance e-certificates with their social basic medical insurance accounts to conduct mobile payment in more than 10,000 hospitals and 200,000 pharmacies across over 200 cities. Our electronic health card serves as a health information management tool for users and their families, and now is available online in more than 2,000 hospitals. Tencent Medipedia, a reliable medical information source, extended the number of medical terms to over 120,000, leading in China. We utilized AI technology to enhance medical experts' efficiency in reviewing content. We enriched content formats from text and picture to short video and live streaming. Tencent Medipedia content is distributed via self-owned and third-party platforms, attracting over 7 billion page views and video views in the year of 2020. Health Code is an easy entry point for users to get their e-pass automatically based on health information they filled in. During the pandemic, Health Code facilitated people's efficient movement in and out of public areas nationwide. Within a year, Health Code served a billion users with over 65 billion total visits, becoming the most used e-pass for verifying health and travel status in China. Finally, complementary to our investment in innovation to drive our core businesses, investment in ecosystem is also our strategic focus. Through investments, we support innovation for our partners and investees, which ultimately together better serve users and enterprises. In consumer internet, we identify investments which capture emerging opportunities arising from technological advancements and user behavior changes. User value and product experiences are top priorities for us. Our key investment areas include content, games, fintech services, e-commerce, O2O, and education. In industrial internet, we seek to build close relationships with value chain players to support the evolution of various industries. Leveraging our technology strength, we assist digital upgrade in sectors such as education, healthcare, transportation, and retail. In that process, our communication and social services can also connect users with more services in a convenient and efficient manner. Our investment principles are to invest in high-quality management teams and best-in-class companies which have deep industry know-how and core competence in their respective fields. We aim to support the investees' innovation while enabling them to grow and operate independently. Through investments, we do not only nurture the growth of startups but also create synergies that are value-added to users. An additional benefit of our investment strategy is that we can then focus our internal resources, be it developers, people, and bandwidth, on driving innovation within our core businesses. This two-prong strategy has been pivotal in driving sustainable development for the company and the industry as a whole. Now with that, I'll pass to James to talk about our business review.