Back
Michael Manley
Chief Executive Officer & Director, AUTONATION INC

AutoNation (NYSE: AN) - Q4 2023 Earnings Call

🎥 Feb 06, 2024 📺 Business Presentations ⏱ 52m 👁 16 views
Watch on YouTube

About Michael Manley

On May 1, 2026, during AutoNation's first quarter earnings call, Manley reported that the company delivered its fifth consecutive quarter of year-over-year growth in adjusted earnings per share, describing it as "a solid first quarter" despite a challenging industry environment. He attributed the performance to the strength of the company's balance sheet and cash flow generation, which he said provide flexibility for capital deployment and shareholder returns. Manley discussed ongoing investments in technology and the company's remote service operations, noting that some technology investments are exploratory and may not all yield returns. He also addressed industry conditions, stating that he believes the new-vehicle market will remain below an initial 5% growth forecast until factors such as geopolitical tensions, fuel prices, transaction prices, and interest rates shift. He expressed comfort with margin mitigation, saying he expects it to translate into volume due to pent-up demand in both new and used vehicles.

Source: AI-verified profile updated from Michael Manley's recent appearances. Browse all interviews →

Transcript (62 segments)
✨ AI-enhanced transcript with speaker attribution
O
Operator0:00
Welcome to the AutoNation incorporation fourth quarter 2023 earnings conference call. My name is Bruno, I'll be operating your call today. During this presentation, you can register to ask a question by pressing star followed by one on your telephone keypad. I'll now hand over to your host, Derek cig, vice president of investor relations. Please go ahead.
D
Derek cig0:21
Thank you, Bruno, and good morning everyone. Welcome to AutoNation's fourth quarter 2023 conference call. Leading our call today will be Mike Manley, our Chief Executive Officer, and Tom sodic, our Chief Financial Officer. Following their remarks, we'll open up the call for questions. Before we begin, I'd like to remind you that certain statements and information on this call, including any statements regarding our anticipated financial results and objectives, constitute forward-looking statements within the meaning of the federal private securities litigation Reform Act of 1995. Such forward-looking statements involve known and unknown risks that may cause our actual results or performance to differ materially from such forward-looking statements. Additional discussions of factors that could cause our actual results to differ materially are contained in our press release issued today and in our filings with the SEC. Certain non-GAAP financial measures as defined under SEC rules will be discussed on this call. Reconciliations are provided in our materials and on our website at investors.autonation.com. With that, I'll turn the call over to Mike.
M
Michael Manley1:23
Yeah, thanks Eric and good morning everybody. Thank you for joining us today. I'm going to provide some opening remarks before I hand over to Tom, who's going to take you through our fourth quarter results in greater detail. As we know, there continue to be mixed economic signals in the economy and concerns over affordability, but from our perspective, consumer demand for new vehicles remains robust. During the quarter, our total new vehicle revenue increased 7% and unit sales increased 8%, reflecting strong import growth as well as the seasonal uplift in premium luxury sales. New vehicle margins continue to decline, but the rate of moderation in the fourth quarter, which was approximately $120 per month, was more modest than earlier quarters. Total new vehicle inventory levels are 36 days, increased from 19 last year and 31 in the third quarter. We have 66 days of domestic brands, 29 days of luxury, and 24 days of import brands. Inventory levels are expected to continue to grow in 2024, and as such, we expect to see a continued moderation of new vehicle margin, which we anticipate will be roughly the same pace as we experienced in Q4. Turning to used vehicles, same-store units decreased 8% year ago, while total units were down 4%, which reflects the growth of USA stores in the year. The more recent sequential comparisons have been slightly better than the market. We're managing several critical variables in the used market at the moment. Firstly, we continue to see tight availability, and this has been with us throughout 2023 and will no doubt continue into 2024. Notwithstanding the inventory availability, we're seeing used vehicle depreciation which is broadly back to normal and historical levels. Mix between price bands is also normalizing, and as a result, we've seen lower demand in higher-priced used vehicles, partly because of affordability and partly because new vehicles are becoming more available with lower net transaction price, which is often accompanied by subsidized lending rates, which makes new product more compelling for a number of our customers. Tom's going to give you some of the specifics on unit sales by pricing band. Our inventory turns on used vehicles declined modestly during the quarter. The mix change I just noted, combined with slower turns, moderated our used PVR, and we expect these market conditions to continue into 2024. As a result, we expect our Q1 2024 used margins to be in the same range as our Q4 results. We maintained our industry-leading performance in customer financial services in the quarter, as the team continued to do an outstanding job to overcome a higher interest rate environment by maintaining solid growth in product sales per unit sold compared to a year ago. This performance, combined with a 2% increase in total retail units sold, resulted in higher CFS gross profit. After sales delivered a record fourth quarter for revenue and margin. Total store revenue was up 11% and our gross profit was up 30%. Growth came from all major categories. The greater complexity of vehicles is leading to higher values per repair order, and this, coupled with increased numbers of repair orders from a year ago, resulted in an excellent performance. The strength of our balance sheet and cash generation, which Tom will discuss, allowed us to deploy an additional $150 million towards share purchases during the quarter, repurchasing more than 1.1 million shares. Aside from a solid quarter from a financial perspective, there are a few other highlights I'd like to touch on. We continue to focus on our customers and our work to gain a greater share of customers' wallets. During the quarter, we continued integrating AutoNation Finance across our portfolio, including the launch into nearly all of our franchise stores. We also continued the rollout of our USA stores, opening locations in Plano, Texas and Fort Myers, Florida during the quarter, and we opened additional stores in Florida this year with Wesley Chapel, Sanford, and Jacksonville, adding to density in these markets. I think our business model is resilient, working well, and we continue to deliver a strong financial performance. This performance is made possible by 24,000 plus AutoNation associates who take care of our customers every day, and I think the team's efforts continue to be recognized by outside parties. This year, AutoNation once again made Fortune's most admired list, jumping four spots to number three in the specialty retail section. Congratulations to everybody. Thank you for the things that you do for us. With that, Tom, I'm going to hand over to you.
T
Tom sodic6:08
Thank you. Okay, perfect. Thanks Mike. I'm turning to slide four to comment on our fourth quarter P&L. Total revenue increased slightly as growth in new vehicle and after-sales revenue more than offset lower used vehicle revenue. As expected, gross profit was down 5% and margin was 18% for the quarter. Strong growth in after-sales partially offset declines for new and used vehicles, which I'll address in later slides. Adjusted SG&A increased 5% to $791 million, with stable core spending and incremental costs related to our growth initiatives. This resulted in adjusted operating income of $368 million for the quarter, which decreased 22% from a year ago. Below the operating line, our fourth quarter results were impacted by higher interest expense for both floor plan and non-vehicle debt, and benefited from lower income tax expense. The fourth quarter floor plan interest expense of $47 million was up from $20 million a year ago, a reflection of higher rates and inventory levels as expected. As a reminder, we reflect floor plan assistance received from OEMs in gross margin, and in the fourth quarter, the increased assistance helped to partially offset the increase in floor plan interest expense. Interest expense from non-vehicle debt was $46 million for the quarter, up from $38 million a year ago. The increase reflects increased borrowing and higher rates. Income tax expense for the quarter was $62 million compared to $91 million in 2022, reflecting lower taxable income and a modestly lower income tax rate. All in, this resulted in adjusted net income of $216 million compared to adjusted net income of $319 million a year ago. The impact of our share repurchase activity partially offset the EPS effect of the lower net income. Total shares repurchased over the year decreased our average shares outstanding by 14% to 42.9 million shares in the fourth quarter. Our adjusted EPS was $5.2 for the quarter. Starting with slide five, I'd like to build on the color Mike gave on the performance in our various revenue categories for the quarter. New vehicle volumes were up 8%, which includes increases of 16% on imports, 3% on premium luxury, and flat domestic units. New vehicle gross profit PVRs continued to moderate while selling prices were stable; vehicle costs were higher. The rate of decline for the fourth quarter in gross profit PVR was about $375 per unit, which slowed from the approximately $600 per unit sequential decline in recent quarters. This reflected the higher seasonal premium luxury mix and a more stable, although still less than ideal, environment for battery electric vehicles. New vehicle inventory levels, including vehicles in transit, have increased from 18,100 units in 2022 to 35,300 units at the end of 2023. Moving on to slide six, in used vehicles, we had a unit volume decline of 4% from a year ago, as Mike mentioned, on a total store basis and 8% on a same-store basis. There continues to be a shift to lower-priced used vehicles. Our same-store unit sales of used vehicles priced under $20,000 increased 7%, while used vehicles over $40,000 increased 20%, and used vehicles priced from $20,000 to $40,000 were down 11%. From a segment standpoint, used unit volume performance was strongest in our import brands. Year-over-year unit sales and gross profit PVRs in used vehicles were adversely impacted by the pricing band mix I mentioned and reflect an overall softer used car pricing environment. Used vehicle inventory levels increased sequentially and year-over-year, reflecting our stepped-up buying activity in anticipation of the customary spike in first quarter used car volumes. As Mike mentioned, we expect our first quarter PVRs to be at or slightly below fourth quarter levels, reflecting a conscious effort to align inventory levels and turn rate with the market. Used PVR improvement is expected late in the first quarter as the fourth quarter inventory is fully turned. Used vehicle sales and profitability continue to be a big area of focus for us as we emphasize effective sourcing, pricing, and speed while optimizing customer satisfaction. I'm now on slide seven. In customer financial services, our industry-leading performance continued. As you can see, gross profit PVR for CFS remained strong and would have been even stronger absent the shifting of economics related to AutoNation Finance lending. The upfront fee previously received from non-recourse third-party lenders is now deferred over the life of the AutoNation Finance loan. New vehicle product attachment and finance penetration in CFS remain strong and increased from a year ago. We have seen an increase in leasing, which represents 23% of new sales in the fourth quarter compared to 13% last year. This is a minor headwind for CFS PVR as leased vehicles historically have a lower CFS attachment rate. On used vehicles, there were slight decreases from a year ago on both the finance and product side of CFS as higher interest rates consumed more of our customers' monthly payment capacity. As Mike mentioned, in addition to fully supporting all USA stores, we now have AutoNation Finance present in nearly all franchise stores. In the fourth quarter, we originated approximately $110 million in loans, up from $63 million in the third quarter. The AutoNation Finance business continues to improve in all dimensions, including penetration in our stores, profitability, and delinquency rate. Let's move to slide eight. After-sales represents about 44% of our total gross profit for the quarter and continues to grow, with total store revenue increasing 11% to $1.1 billion, or 9% on a same-store basis. Customer pay, warranty, and internal all experienced double-digit year-over-year growth. The value per order is improving, and our total number of repair orders has also increased. Gross profit grew 13% year-over-year on a total store basis and 12% on a same-store basis. Total gross profit was up double digits for customer pay, warranty, and internal, and our gross profit margins were up more than 70 basis points to 47%, reflecting higher repair orders, higher value repair orders, and scale benefits from the increase in the number of repair orders. For the full year, our after-sales gross profit was more than $2.1 billion, which is up more than $500 million from 2019. This high-margin business is a key part of our continued engagement with our customers, and we're focused on capacity utilization and technician development to support the continued growth of the business. Importantly, our total technician workforce increased 6% from a year ago on a same-store basis and 11% in total. Moving to slide nine, our adjusted operating income was 5.4% for the quarter, down from last year but up more than 150 basis points from pre-pandemic levels. The decrease from 2022 mostly reflects the moderation in new vehicle unit profitability, which was expected and is consistent with the industry, as well as higher SG&A. The growth in SG&A reflects investments for growth, increased advertising spend, and inflation. Normalized SG&A as a percentage of gross profit is expected to remain lower than pre-pandemic levels. During the fourth quarter, we recognized about $7 million of severance expenses as we streamlined our regional field team and rationalized some support functions. On slide 10, you can see that our adjusted free cash flow for the year was $969 million compared to $1.5 billion a year ago. The change year-over-year is consistent with our change in EBITDA. A reconciliation for adjusted free cash flow is included in the appendix of this presentation. Year-over-year, our total inventory increased by approximately $1 billion, which was largely funded by higher trade floor plan financing and non-trade floor plan financing, which increased $424 million from a year ago. As we expect the continued normalization of new levels, we are focused on the velocity with which we turn our overall vehicle inventory. Consistent with the expansion of AutoNation Finance, our net auto loans receivable increased by $230 million, and we expect continued growth in this portfolio. CapEx for the full year was $410 million compared to $329 million a year ago, reflecting primarily capacity growth at franchise stores, IT spending, and facility portfolio infrastructure. This resulted in adjusted free cash flow of $969 million and a strong conversion of 94% of our adjusted net income. Slide 11 shows our capital allocation for the years 2022 and 2023. In 2023, we had a balanced mix of reinvestments and return to shareholders. CapEx of $410 million was about $80 million higher than 2022. As I mentioned, M&A and investments, which occurred earlier in the year, totaled $271 million. With significant cash flow generation and a strong balance sheet, we returned $864 million to shareholders via share repurchases, reducing our shares outstanding by 13.3%. We have an additional $320 million remaining under our current board authorization for share repurchases. At quarter end, our leverage was 2.19 times EBITDA, at the lower end of our two to three times target, and we continue to maintain our investment grade credit rating. Moving forward, we'll continue to allocate capital to maximize shareholder value, considering both near-term market conditions, the M&A landscape particularly for core franchise operations, and the long-term direction of the industry. Now I'll turn the call back over to Mike to provide some commentary regarding 2024.
M
Michael Manley16:48
Yeah, thanks. We thought it would be helpful to provide some thoughts regarding 2024 and how we see things progressing. On the new side of the business, as we know, vehicle supply is going to continue to return to pre-pandemic levels, and I think leasing and retail incentives are clearly going to pick up through the year, but I think we'll remain below pre-pandemic levels in total. Inventory levels will continue to increase over the course of 2024, but we expect demand to be robust. Battery electric vehicle product introduction and customer interest in these vehicles is clearly going to be a key dynamic this year. As widely reported, BEV PVRs consistently fell during 2023 and in most instances are lower than similar combustion engine vehicles. As with all things, it's about balance, and it does appear OEMs are adjusting their plans and actions to match demand more closely, and frankly, this will be well received. Hybrids are doing well in the marketplace, and we have good exposure to this portion of the market based upon our brand mix. We expect our new margins to continue to moderate over the course of 2024, but at a somewhat slower pace than we experienced in 2023. The used vehicle market will likely remain constrained as late-model used vehicle availability remains limited and additional new vehicles are available. The key is going to be our effectiveness, as always, in purchasing, pricing, and turning our inventory, and we're going to remain nimble in our approach to those things in the market as it develops. I expect our CFS to continue to perform well, even with pressures coming from overall monthly payments, vehicle mix, and OEM actions to support unit sales. As you've seen, it's a very consistent and clear strength of our organization. After-sales has been and will remain a significant area of focus for us. You saw the results in our Q4 outcome, and after strong growth in 2023, obviously our year-over-year comps will moderate, but we expect this area of our business to continue to grow attractively. We will, as always, be focused on managing the controllable variables, which includes cash flow and capital deployment. With that, Tom, let's hand it over to Derek to get some questions.
D
Derek cig19:00
Yeah, Bruno, if you could please remind the audience how to get in queue for question and answer, please.
O
Operator19:07
Sure. Ladies and gentlemen, if you'd like to ask a question, please press star one on your telephone keypad. That's star one on your telephone keypad. To withdraw the question, press star followed by two. And please do also remember to unmute your microphone when it's your turn to speak.
Okay, we do have our first question registered. It comes from John Murphy from Bank of America. John, your line's now open.
J
John Murphy19:37
Good morning, guys. Just wanted to ask a first question, Mike, on after-sales. It's obviously a bright spot. It seems like the efforts there to hire techs is really paying off. You keep talking about share of wallet increasing. This seems like the area where share of wallet for the consumers has the most opportunity, other than getting to the second and third turn of the used vehicle. So as you think about this in 2024, maybe even beyond, from a strategic standpoint, what do you think you need to do to continue to drive that significantly higher? Is it just a function of hiring more techs? Is it increasing connectivity? Is it getting involved in the second and third used vehicle turn? What's the key strategy there, and what are the opportunities to drive that faster or farther?
M
Michael Manley20:26
John, it's probably a combination of all of the above. If I think about our franchise business, firstly, we have a penetration in the vehicle parks that we're responsible for. Our areas of operation that our franchises represent probably around 50%, plus or minus. What we know is that customers move on to other sources for that service when their vehicles get seven years old or they're 25 miles beyond the radius. So there's a lot of opportunity within the territories that we have. We're providing channels and access to our customers who would have migrated to a different source for their servicing and repairs through things such as our mobile service, which is a new addition to us. I think partly, in terms of our installed assets, we have sufficient capacity. We saw, from memory, a 5 or 6% increase in our technicians during the period. There is opportunity for us to continue to grow that, adding services onto it, and then we'll backfill with mobile services for those customers that, for whatever reason, have moved away from the franchise environment. That's going to be a big focus for us this year. There's plenty of opportunity, but it's not easy to unlock because once a customer has migrated, they obviously form a relationship. That leads me to the last thing: we have a fantastic brand. I think the last time we checked, our brand was the most known automotive brand in the United States. I think we can do a better job of communicating all the products and services to our customers to help them understand that we can increasingly look after a broader set of needs that they have, not just for themselves but also for their family.
J
John Murphy22:24
Okay, the tough one there. Just a second question on the used car business. Obviously, GPUs are down. Sounds like there's a little bit of mix going on, also a little bit of inventory management. Is this the kind of thing that you think is really a function of the next couple of quarters and then you get back to the normal GPUs, or is there something happening here cyclically or secularly that would keep these numbers low?
M
Michael Manley22:51
No, absolutely. As Tom mentioned, one of the things as we came into 2023, our inventory levels were very low and we felt that we missed out on some of the marketplace. We put in place a number of initiatives in the middle of last year through the end of last year to enable us to source the vehicles we needed. We did that very effectively. At the same time, some of the market dynamics were changing. One of the things that had increased dramatically during the COVID period was the percentage mix of vehicles above, say, $35,000. Tom gave you the mix. We're seeing those customers who maybe came into the high end of the used car market because they couldn't get new now returning back to the new car market with lower transaction prices and more incentives from manufacturers. What we need to be is very agile to make sure that as the market changes, and I think it will continue to change, we are ahead of those mix changes. We have some work to do. We started that work before the end of last year, continued through January. I think that work will be largely completed by the end of Q1, very early Q2. So in my mind, it's transitory. The good news is that each one of those unit sales comes with phenomenal CFS performance and obviously goes straight into our after-sales database for us to be able to look after them. Every customer comes with a great opportunity, not just in the sale.
J
John Murphy24:25
So Mike, when you get the turn of the ear back, being efficient, would it be fair to say that that $1,800 range on PVR is something that we should think about sort of mid to long term as we get through the course of this year and beyond?
M
Michael Manley24:39
Yeah, I think that's an achievable number for sure.
J
John Murphy24:45
Great, right. Thank you very much.
O
Operator24:51
Thanks. Our next question comes from Daniel Embro from Steven Zink. Daniel, you may proceed with your question.
D
Daniel Embro25:00
Hey, good morning everybody. Thanks for taking our questions. Mike, I wanted to start maybe on the new GPU side. Obviously, a little bit lighter moderation. Your commentary suggested that's going to continue into 2024. Curious if you can just update us how the OEM conversations are going. Are you seeing any change in tone, especially at some of the brands where inventory maybe has built? And then I'm curious, given your experience on the OEM side, what leverage do you think they have? Do you see them cut MSRP? How do you think they navigate through some of the heavier inventory situations out there?
M
Michael Manley25:37
Yeah, thanks Daniel. Even though I mentioned in my opening commentary and Tom did as well, we're seeing some increases in terms of retail incentive rates and leasing back up to 23%, we're still not at the levels that we had seen before. I think as we begin to see inventory build, we will see continued action in that area from the OEMs. Leasing, in my view, by the end of this year or early next year, will be back to pre-pandemic levels. I think we've seen much more subsidized financing, obviously with the interest rates that we have, and that will continue as we get deep into 2024. When I think about overall days of supply, it's very different depending on the manufacturers and the brand partners that we have, but clearly still well below in many instances the level we saw. From my point of view, as the industry develops this year, I think we will truly see how the manufacturers are thinking about the balance of their inventory and prevailing market conditions. We talked a lot about this when we were deep in the pandemic. I think this year we're going to see how they're going to address that, and some will be more disciplined, some will be less.
D
Daniel Embro27:00
Got it. That's helpful. And then maybe Tom, on the finance side, I think Mike and you both mentioned you've rolled out AutoNation Finance into all the franchise stores. Curious if you could provide some stats around the loan growth in the quarter, maybe the reserve or provision for losses, and then how those loans are performing as we think about the change in consumer credit backdrop today.
T
Tom sodic27:22
Thanks for the question, Daniel. As everybody knows, we bought AutoNation Finance in October 2022. It started out entirely as a third-party lender, mostly to subprime. Over the course of the last year, we've completely converted that to now supporting AutoNation exclusively, both USA stores as well as the franchise stores. Very little in terms of subprime, so it's really gone through a nice transition. We love the platform, we love the team. The trends have been very strong. We've got an improvement in the origination mix. With all AutoNation customers, FICO scores have improved between 50 and 100 basis points in terms of what we're originating. On credit quality trends, the 30-day delinquencies have been really strong. In the third quarter, we were probably 7.5% C to L, and that's improved by about 200 basis points through the end of January. The team's doing a nice job in what is not an easy environment for consumer credit. We're happy with that. The penetration rates amongst our stores where we're present has been growing very strong. It's about a $450 million portfolio, and that is after a sale of a chunk of the business in the third quarter, which was about $80 million. We're excited about 2024. We think the originations could double. We couldn't be more pleased with how this business has developed over time.
D
Daniel Embro29:22
Appreciate that. Just a quick accounting follow-up: where do those reserve or loss provisions flow through the income statement as you think about modeling out the growth in the finance business?
T
Tom sodic29:35
It's all in that one line, other income and expense on the P&L. While growing, it's probably not material enough for us to break that out. I think at some point we'll address that depending on how the growth is, but it's all basically collapsed in that one line.
D
Daniel Embro29:58
Great. Thank you so much, guys. Best of luck.
O
Operator30:03
Our next question comes from Rajat Gupta from JP Morgan. Rajat, your line's now open.
R
Rajat Gupta30:11
Great, thanks for taking the question. Thanks for all the color on 2024 expectations around the new business and the used as well. But curious, is there a range you're targeting for SG&A to grow for the year? In context of the steady new GPU decline and some of the pressures in the used business, how should we think about SG&A growth for 2024? And I have a quick follow-up.
M
Michael Manley30:46
The way that we're thinking about this is obviously in what I would call our core businesses. The things that we had put in place over the last few years continue to have clear benefits. Our SG&A also includes some of the investments that we have been making progressively in the last two years. The percentage that we see doesn't represent the core businesses themselves, but I think the range that we sit in now is the range that we're going to continue to target going forward. It will fluctuate based upon the additional investments we are making, for example, in mobile services, in our parts commerce business, as we grow those businesses. That's kind of my view on SG&A at this time.
T
Tom sodic31:37
Yeah, I think the thing I would add to that is, as Mike mentioned, you do have some investments in USA as those stores roll out. You don't get to a full run rate of profitability for about a year, so that can dampen the SG&A rate. Also, the investments that Mike has mentioned, strategic investments and advertising, we've seen some inflation there. I would say we probably would be, on a longer-term basis, in the mid-60s kind of level relative to gross profit, but we are paying close attention. As we mentioned, we've taken some modest actions in the fourth quarter to address and take advantage of some delayering opportunities in the regions, as well as to economize some of the support functions. It's a pretty important area for us, and we continue to drive productivity where we can.
R
Rajat Gupta32:49
Got it. That's helpful color. And just on capital allocation, obviously we've seen a very steady and pretty elevated clip of buybacks over the last few years. Curious how that toggle between M&A and buyback looks today based on what you're seeing in the pipeline for deals and related multiples. Should we expect any shift in strategy there, maybe more towards M&A versus historically buyback?
M
Michael Manley33:23
Yeah, it's a great question. Thank you. The great thing is that we generate a lot of cash, so it gives us optionality. You're probably very familiar with how we've allocated capital the last two or three years. I don't think there's a material change in how we're looking at it. The focus is on maximizing shareholder return. When we do see allocation opportunities, whether it's internally to CapEx or to M&A opportunities, we think we're pretty disciplined in terms of our analytical evaluation and our incorporation of synergies. Where the deals look like they could be accretive and meet our hurdle rates, we'll go after them aggressively. But we also have had great success with share repurchases, and I feel that's going to continue to be an important part of our capital allocation playbook.
R
Rajat Gupta34:21
Are you seeing any changes in multiples or valuations of some of the assets that are out there in the M&A market over the last few months?
M
Michael Manley35:01
As you can imagine, sellers tend to have amnesia when it comes to where their prices used to be before all these run-ups in the last few years. But I don't think there's been any market change in valuations. Maybe here and there, but we're not seeing anybody walk away from last year's prices per se. However, it's also true to say that our conversations around the basis for people's valuations are heavily pointed at the last 12 months and trading conditions and our view moving forward. As we moved throughout last year and as we move further into this year, obviously the TTM is going to reflect the reality of the normalization in margin, and ultimately it will impact values. That's something we're very much looking for and something that we're talking to people about. But as Tom said, at this moment in time, people are holding on as much as they possibly can to 2022.
R
Rajat Gupta36:11
Got it. That's helpful color. Thank you and good luck.
O
Operator36:17
Our next question comes from Michael Ward from Freedom Capital. Michael, your line's now open.
M
Michael Ward36:25
Thanks very much. Good morning, everyone. Mike, I think in your comments you mentioned that on the parts and services side, complexity has led to higher content. Can you quantify either some of the content you're talking about or the retention rate you're getting on the parts and services side with the increased complexity of vehicles?
M
Michael Manley36:46
The work that Chris has been doing with his team shows us that even though the frequency of service and repair drops, loyalty goes up fairly significantly, and the time that the vehicle is in the shop goes up significantly. As we were thinking about this transition to electrified vehicles, we were very concerned, as many people were, about a drop-off in parts and services. That hasn't been what we've experienced so far for those two reasons. In terms of repair, obviously the profile of that changed. Some of the repairs now are done remotely, and we are still looking at that and learning about it. But at this moment in time, if we look at the population of our customers and their vehicles, the combination of higher loyalty and longer time in shop is outweighing or has been better than our expectation, let me put it that way.
M
Michael Ward37:49
Along with that, could you give an update on RepairSmith and where that stands, and what are your growth objectives with it as you go forward?
M
Michael Manley38:01
Absolutely. We rebranded, which was not unexpected, and it's now AutoNation Mobile Services. It's integrated and is progressively being integrated alongside USA because, as you know, many standalone used car sites don't have an after-sales provision. In the same way as we aligned AutoNation Finance with USA, we were aligning with RepairSmith to be the provider of refurbishment, service, maintenance, and warranty needs for those customers. We've opened up our relationships with multiple fleet customers across the country and introduced mobile services to those guys, expanding the products that the fleet offers. I would say at this moment in time, there's a lot of work for us to do. That integration work will probably continue through the balance of this year. We see a lot of growth, but we now need to drive up our returns.
M
Michael Ward39:00
And just one last question on the M&A front. You took a look at Pendragon. Does that suggest that as you look out over the next couple of years, expansion outside of the US could be in the cards?
M
Michael Manley39:14
I think it goes back to Tom's comments. He summed it up really well. We are looking at opportunities that have come across our desk in a very consistent way. We liked what we saw with Pendragon at the price that we had indicated in the marketplace, and at that point we thought it was good, but clearly that move was not for us. I would tell you that we have an eye on a number of opportunities at this moment in time.
M
Michael Ward39:44
Beautiful. Thank you very much.
O
Operator39:49
Our next question comes from Brett Jordan from Jefferies. Brett, your line's now open.
B
Brett Jordan39:57
Hey, good morning guys. On the mobile services question, I guess you're talking about expanding the products offered. Could you talk a bit about the logistics of the mobile services? What can you do in that format? And from a staffing standpoint, cold rainy days probably not appealing to work outdoors, but what are you seeing as far as building out that model?
M
Michael Manley40:19
The good news is that if you think about our geographic footprint, the vast majority of our business falls in states where you can operate full 12 months without six feet of snow. I take your point, though. Obviously, services like maintenance and repair work are a given. We are in the process of expanding to tires, we're in the process of expanding to glass. As you know, we have a very good business in our collision centers, and that will include calibration. There are multiple things that these vans can do. We had already done some pilot work on glass which was successful in some of our Texas businesses, so that's going to be expanded throughout this year. Tires, there's a demand for tires which can easily be done from a properly equipped van. So there's quite an expansion in terms of product that we can offer. As you can imagine, as we grow AutoNation USA and they are as successful as they have been in terms of CFS, many of those CFS products are associated with extended warranties or maintenance contracts, and we're now able to completely fulfill them ourselves rather than those customers migrating to a competitor to have that work done. I'm very excited about mobile services. It's a business that we are centering in those markets where we already have density and a customer base. It's now associated clearly with our brand, which I think brings a degree of credibility that is important when you think about a van turning up on someone's drive. I think it will help us. Let's see how we develop it this year.
B
Brett Jordan42:17
Okay, thanks. And a quick question on domestic DSI: 66 days. Could you talk about the spread between the manufacturers and that inventory exposure? Obviously, I think there's been a lot of talk about Stellantis maybe increasing their promotional level or decreasing pricing. Are you seeing anything that's changing as far as promotional cadence recently?
M
Michael Manley42:40
I'm not seeing any changes from my perspective. I think we're coming into a traditional month where all of the domestics will focus heavily on their trucks. That's normal. That will continue. The different seasons in the year are not going to change. I think that if you think about the percentage of sales by brand segment, it is natural that those OEMs who have a very high percentage of sales in trucks, whether light, medium, or heavy, are going to have a higher day supply purely because of the selection required. Even though Stellantis' day supply has increased, it is significantly lower than it has been.
B
Brett Jordan43:28
Great, thank you.
O
Operator43:31
As a reminder, to ask a question, please press star one on the telephone keypad. Star one on the telephone keypad.
Our next question comes from Douglas Dutton from Evercore. Douglas, your line is now open.
D
Douglas Dutton43:47
Hi team, thanks for taking the questions. Congrats on the quarter. Two quick questions from me. Just first on the new vehicle PVR point and the normalization that we continue to see. Is it fair to think that there may actually be a higher trough cycle over cycle, maybe remaining at about a 20 to 30% premium over 2019 levels? I'm just curious if perhaps you are beginning to see some structural reasons that a decrease to pre-COVID levels may not be the reality, given the rate of change on profit per unit has begun to slow, as Tom mentioned, as the fourth quarter was actually the best sequential in three quarters.
M
Michael Manley44:25
Doug, welcome. A lot of moving pieces in that question, as you know. One of the things that I think we have to really watch closely this year is what's happening with battery electric vehicles and hybrids. As you know, all of the OEMs at this moment in time are working towards a set of GHG targets which vary by state, and that may well change depending on what happens later this year and as we move forward. There has been a significant impact on margin as battery electric vehicles have continued to grow in terms of the share that they represent. BEVs increased share roughly double from the end of 2022 through to 2023, and as a result, that has had an impact on our total margins. The answer to your question is, truthfully, I expect a return to very similar margins to 2019. By the way, that would include the impact, in my view, of battery electric vehicles and hybrid electric vehicles. How that happens is very much going to depend on how the OEMs are thinking about the mix of their BEVs, their hybrids, and their combustion engines through the balance of this year and how they're going to achieve their targets. It's not an easy question to answer. That's my best effort. What we are doing in our business is to really focus on those areas where we have more control and more opportunity: CFS, used as we've talked about, obviously after-sales, and how we can provide more products and services to the customers that we have won over many years of being in the marketplace. Then, to make sure that on new vehicles, we're not an outlier either with lower margins or poor market share, and that we obviously control our costs. To a large extent, how the new vehicle market develops, even though we're a very large player in this industry, we're still a tiny player in terms of the total new vehicle market. So I think we have to be realistic about the things we can do.
D
Douglas Dutton46:54
Okay, that's helpful color. I appreciate you giving the detail there. Just to be crystal clear here, a slightly lower growth from EVs as a lot of us now expect for at least 2024 through maybe 2025, 2026 would actually be a positive. That's the correct way to think about it?
M
Michael Manley47:11
Yeah, based upon the margins we saw develop last year, that's exactly how I would think about it.
D
Douglas Dutton47:17
Okay, thanks.
O
Operator47:21
Our next question comes from Colin Langan from Wells Fargo. Colin, your line's now open.
C
Colin Langan47:28
Oh, great. Thanks for taking my questions. I think you mentioned in your comments CFS is supposed to be strong. How should we be thinking about that though? Because I think if there's more leasing, that puts a little bit of pressure on there. Possible normalization of vehicles maybe mass market might put pressure on that. Is that still going to be up year over year, or should we think of it just moderating a bit as we go into next year?
T
Tom sodic47:58
Yeah, thanks for the question, Colin. In my commentary, I was referencing a little bit higher lease penetration in the CFS commentary. I think on balance, leases are creative to what we're trying to accomplish. Maybe you sell a little bit fewer products on a CFS perspective, but it's not massive. It is outweighed by the fact that we have a shot at getting the used car once it comes off lease. It also helps with vehicle affordability. We have typically third-party finance taking a residual risk, so it's net net a win-win for leasing. I would think of it that way. We've been able to manage through with CFS over the years with the higher rate environment.
C
Colin Langan48:58
Got it. And then just going back to your comments to the last question on expecting profitability to sort of normalize to pre-COVID 2019 levels. Is that already pretty much there on the domestics? If I look at the Q4 margin, the percent margin looks pretty similar to pre-COVID. Is that kind of driving some of those thoughts? Those companies that have already restocked a lot of the inventory are already kind of back to normal levels?
M
Michael Manley49:28
Yeah, the answer to your question is that it is pretty much there for some of our brands.
C
Colin Langan49:37
Got it. All right, thanks for taking my questions.
O
Operator49:41
Welcome. We currently have no further questions, so I'd like to hand the call back to the management team for closing remarks. Over to you.
M
Michael Manley49:49
Well, firstly, thanks for your questions. I'm just going to touch on the margin question that I received earlier. One of the things that I think is relevant and important as you think about our performance going forward is that USA is a valuable addition to our organization, particularly where we have areas of significant density where used vehicle margin does not perform in the same way for obvious reasons as our franchise businesses. So when you think about the $1,800 that we discussed, don't think about that in the context of USA. The way they source their vehicles is very different, the way they can access OEM programs is significantly different, so their whole business model, including the capital invested, is very different. As you think about my comments on $1,800 margin, make sure you factor in the impact of USA on our average margins going forward because they will not and have not been at that level, and I don't anticipate that any time going forward. But with that said, when I think about 2024, it's clearly going to have its normal mix of wins and wins. For me, after a very significant year in 2023 of planned leadership transitions, I'm feeling positive about our development as we enter this year. Jeff Pon joined our group as Chief Operating Officer, Tom came in last year as CFO, Rich Lennox joined earlier in 2023. From my point of view, that year of transition, which was planned, is now complete. All of the members we've had bring vast experience to AutoNation, and these guys, along with their colleagues on our executive leadership team, are certainly going to help us build on our success and position our company well for the future. That enables us to look at how the investments that we've made in various parts of our businesses are performing and understand how we can get to a period of growth in some of those, and in others, how we can make sure that we're driving up our margin. With that, thank you for joining the call. We'll see how the year goes, and I look forward to talking to many of you between now and most of you at next quarter.
O
Operator52:07
Ladies and gentlemen, this concludes today's call. Thank you for joining. You may now disconnect your lines.