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John Doerr
Early investor in Google and Amazon, Kleiner Perkins

The Story Behind How a Government Agency Adopted OKRs: Seema Verma in Conversation with John Doerr

🎥 Jan 01, 2021 📺 What Matters ⏱ 3m 👁 309 views
What did it take for a large government agency - the Centers for Medicare & Medicaid - to adopt the OKR goal setting system? Recorded in January 2021, John Doerr, Chairman of Kleiner Perkins and author of Measure What Matters interviews Seema Verma, health care consultant and former CMS Administrator, discuss how she used the OKR goal setting system to lead a large government agency. “OKR” stands for “Objectives and Key Results.” OKRs are an effective goal-setting and leadership tool for communicating what you want to accomplish and what milestones you’ll need to meet in order to accomplish i...
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About John Doerr

John Doerr, a venture capitalist at Kleiner Perkins known for early investments in Google and Amazon, has recently focused on healthcare reform, artificial intelligence, and climate action. On the Worthy Podcast (released June 1, 2026), Doerr discussed his proposal to overhaul the U.S. healthcare system, advocating for comprehensive digital health records and payment models tied to improved health outcomes rather than volume. He described AI as "a perfect match for health care," calling it "a tsunami" with the power to restructure society, but cautioned that its impact on jobs and elections remains uncertain. Doerr also credited himself with helping define California legislation that set targets for healthcare cost growth. At a Climate One event in San Francisco on April 21, 2026, Doerr and co-author Ryan Panchadsaram presented an update to their climate plan outlined in the book "Speed & Scale." Doerr said the world has made progress on emissions but is not on track to solve the climate problem, citing three disruptive forces: soaring demand for electrical power, geopolitical shifts, and the need to unblock renewable energy deployment. Doerr described renewable energy as now cheaper than fossil fuels in many cases and urged policymakers to create conditions for private enterprise to innovate in AI and clean energy while maintaining U.S. leadership relative to China.

Source: AI-verified profile updated from John Doerr's recent appearances. Browse all interviews →

Transcript (3 segments)
✨ AI-enhanced transcript with speaker attribution
I
Interviewer0:05
You know more than any other agency that I'm aware of, you've deeply embraced a goal setting system, OKRs. I'd love to hear the story of both how and why you did that.
J
John Doerr0:19
When I came to CMS, I had run a small company. It was a tiny little company. It was very easy to have alignment. You spent a lot of time with your employees, they worked personally with you on a bunch of projects, so it was easier. Then I came to this big, large, sprawling organization, and there's so much going on. Even just getting your arms around what is everybody doing, what is everybody working on. I'd probably describe CMS as almost like a bunch of musicians. You've got the piano players here, you've got the drums over there, and everybody's kind of doing their own thing. They're great, they're making beautiful music, but they're all kind of doing their own thing. And even as a leader to come in and put your arms around what are you doing, that was very hard. A lot of administrators that I've spoken to, they get focused on a few priorities. For the Obama administration, they have the Affordable Care Act, so all hands on deck, they're focused on implementing a large piece of legislation. Same thing with Part D in the Bush administration. So I think it's been natural that a lot of these administrations have been focused around a huge initiative. But we didn't have that with the Trump administration. So it was almost thinking about what putting together this agenda, we did a large listening tour where we went across the country. We talked to innovators, providers, and patients. So we had a pretty good idea of here's all the things that I want, here's how I want to do them. But how do you get all that done? I remember being advised just, you know, once you pick out three or four things that you want to get done. And I thought, well, look, I'm commuting back and forth and I'm leaving my family behind. I don't want to get four things done. I want to do everything I can in my time here to affect as much change as possible. And I'm sure this won't be the case, but I didn't want to look back at this time saying I wish I would have done this and I wish I would have done that. I'm sure I'll get to that point, but I'd like to keep that list as small as possible.
I
Interviewer2:28
So, John, you know, my introduction to OKRs was this. You and I had been talking. We had never talked about OKRs. We had been talking a lot about interoperability. But I happened to be at the airport, delayed flight, and I'm just looking at the great bestsellers and I see your book. And I was like, oh, well, I know John, and I've got some time here in the airport, so I bought the book and I started reading it. So I don't know if it was just serendipity, but it was sort of a serendipity where I'm coming into this organization, I'm trying to get a lot of work done, and I don't feel like we're getting there. And I was frustrated as a leader. I wasn't getting the results that I wanted to get. I happened to read the book and recognize that we needed to do something to pull the whole agency together, to have alignment, to have shared goals, to have an understanding of what we were trying to achieve and to deliver it, and to deliver it in a way that was organized. You know, I didn't want to have a meeting and then say, well, where's this and where's that? So it gave us a framework in terms of trying to organize our goals, our accomplishments, and holding people accountable.