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Christopher Nassetta
President, Chief Executive Officer & Director, Hilton Hotels Corporation Common Stock

In Partnership With Chris Nassetta, Hilton CEO | American Express

📅 Jun 18, 2026 American Express 30 MIN 78 VIEWS 84 SEGMENTS · 2 SPEAKERS
The conversation is part of American Express' “In Partnership With” series, where Chief Partner Officer, Glenda McNeal, discusses modern leadership topics with executives from the company’s expansive roster of strategic partners. » Subscribe to the Amex YouTube Channel: http://bit.ly/SubscribeAMEX About: American Express is a global service company, providing customers with exceptional access to charge and credit cards, insights and experiences that enrich lives and build business success. Get up close to the passionate lives of rising artists, a new wave of entrepreneurs, and everyday peop...

What Christopher Nassetta said

Written from the verified transcript and checked against it. Every figure links to the moment it was said.

Christopher Nassetta, CEO of Hilton, discussed his personal background, career, and the company's partnership with American Express. He grew up in Arlington, Virginia, started as an auditor at Arthur Andersen, and later worked in real estate and private equity before joining Host Marriott. He described how Hilton and American Express transformed their relationship from transactional to a true partnership, culminating in a sole-source co-brand agreement in 2017. Nassetta highlighted the success of the Hilton Honors co-brand cards, noting they are among the best-performing cards for American Express. He also recounted the Hotels for Heroes initiative during COVID-19, where Hilton and American Express jointly provided a million free rooms to first responders, and a similar effort for Ukrainian refugees. He emphasized his philosophy of 'doing well by doing good' and the importance of personal relationships in business partnerships.

Key takeaways

  1. Hilton and American Express moved to a sole-source co-brand partnership in 2017, transforming a transactional relationship into a true partnership.
  2. The Hilton Honors co-brand cards are among the best-performing, if not the best growth rate, of all American Express cards.
  3. During COVID-19, Hilton and American Express jointly provided a million free rooms to first responders through the Hotels for Heroes initiative.
  4. Hilton has over 150 million Honors members and expects to have hundreds of millions within the next three to five years.

Numbers and commitments

FigureWhat it refers toTypeAt
67 years Length of Hilton-American Express partnership timeline 12:50
2017 Year of sole-source co-brand agreement timeline 13:42
150 million Hilton Honors members metric 21:09
7,000-plus Number of Hilton hotels metric 24:34
90-something percent Revenue decline during COVID-19 metric 24:34
5 or 10 years Typical vaccine development time other 0:13
30 years Duration of raising six daughters other 9:43

Chapters

  1. 0:00Rapid-fire personal questions
  2. 3:21Career background and early jobs
  3. 9:15Empty nester next chapter
  4. 11:05Bucket list destination
  5. 12:45Hilton-American Express partnership history
  6. 21:09Future growth opportunities
  7. 23:54Community initiatives and Hotels for Heroes
  8. 28:52Personal partnership and closing

Questions asked in this interview

12
  1. 0:04I wanted to start off with some rapid fire questions. Are you ready?
  2. 0:11What book is on your nightstand?
  3. 0:57How many years have you been going?
  4. 2:06So, can I do a lightning round with you?
  5. 2:09TV shows you binge and if you do, what are you binging now?
  6. 2:40So, what is the most surprising thing you learned about yourself during COVID?
  7. 3:21So, you grew up in this area, right?
  8. 9:34How are you thinking about what you do as an empty nester and any advice?
  9. 12:50I mentioned 2017 in the renegotiations, right?
  10. 23:54And what is the message that you bring?
  11. 27:48He said, the partnership is really defined, right?
  12. 28:16I think it was Martin Luther King who said, the most persistent and urgent question we have to ask ourselves is, what will we do for others?
Glenda McNeal 0:04 ↗
So, let's get started. I wanted to start off with some rapid fire questions. Are you ready?
Christopher Nassetta 0:08 ↗
I'm ready. You know I don't do anything rapid, but let's do it. We'll try.
Glenda McNeal 0:11 ↗
What book is on your nightstand?
Christopher Nassetta 0:13 ↗
Moonshot by Albert Bourla. He sent it to me and, you know, it's a great story. I'm not done with it. I've been getting through it, but it's just an amazing story of innovation, how they totally reinvented the process of how they make a vaccine from a process that could take 5 or 10 years to a matter of months. That's really inspiring.
Glenda McNeal 0:36 ↗
It's great. What travel destination never gets old for you?
Christopher Nassetta 0:40 ↗
Bahamas. We have a place there and I have a lot of good memories there and I think it's one of the most beautiful places on earth. If you like water, sand, all the sun, all those fun things, which my family does and I do. It's a beautiful place.
Glenda McNeal 0:57 ↗
That's wonderful. How many years have you been going?
Christopher Nassetta 0:59 ↗
Oh, since I was a little kid. My father loved to fish. When I was a kid, the fishing in the Bahamas is some of the best in the world. So, he would take my brothers and I down to fish. Probably been going since I was five, but I'm not going to tell you how many years that is because then they could calculate how old I am.
Glenda McNeal 1:20 ↗
But you know what? They'd never believe you. What was the last hotel you stayed in?
Christopher Nassetta 1:26 ↗
The Hyatt Regency in Nice. I know that's a surprising answer.
Glenda McNeal 1:31 ↗
It is a surprising answer.
Christopher Nassetta 1:33 ↗
In the Mediterranean for a family holiday to celebrate the graduation from high school of my youngest of six daughters. So, we did a big trip all of us together with my mother and father-in-law. The trip started in Nice and we have a great hotel under development, but it is not open. So we stayed at the Hyatt Regency, which was nice.
Glenda McNeal 1:53 ↗
It's nice to see how others live.
Christopher Nassetta 1:55 ↗
Yeah, we like to check the competition and I'm quite good friends with Mark Obermeier as you know on the side too.
Glenda McNeal 2:06 ↗
All right. So, can I do a lightning round with you?
Christopher Nassetta 2:09 ↗
Absolutely.
Glenda McNeal 2:09 ↗
All right. TV shows you binge and if you do, what are you binging now?
Christopher Nassetta 2:14 ↗
I don't normally binge, but I did binge Ted Lasso.
Glenda McNeal 2:18 ↗
Ted Lasso's amazing. We need another season by the way.
Christopher Nassetta 2:21 ↗
Oh, yes. I think there's going to be another season.
Glenda McNeal 2:23 ↗
I would give for another season.
Christopher Nassetta 2:24 ↗
And I think there's going to be another season.
Glenda McNeal 2:25 ↗
It's been like 2 years. Your first job?
Christopher Nassetta 2:28 ↗
My first job was as an auditor for Arthur Andersen in Houston, Texas auditing oil and gas companies.
Glenda McNeal 2:36 ↗
Wow. What an interesting first job.
Christopher Nassetta 2:40 ↗
Exactly. Me neither.
Glenda McNeal 2:40 ↗
So, what is the most surprising thing you learned about yourself during COVID?
Christopher Nassetta 2:48 ↗
That I should focus more time doing the things I love.
Glenda McNeal 2:54 ↗
Okay. I think we probably all say something like that. All right, this is really important as a hotelier, what's your favorite thing about the mini bar if we have one in the room?
Christopher Nassetta 3:08 ↗
Mixed nuts. It's my go-to. It's a nice snack.
Glenda McNeal 3:11 ↗
We have that in common. Yeah, that's good at the end of a long day if you're hungry.
Christopher Nassetta 3:14 ↗
Yeah, it's a nice snack.
Glenda McNeal 3:16 ↗
That's better for you than the Pringles, for sure.
Christopher Nassetta 3:18 ↗
I think so. Nothing against Pringles so anybody's watching.
Glenda McNeal 3:21 ↗
Before we talk about your life as CEO, it'd be great to learn a little bit about your personal background. So, you grew up in this area, right?
Christopher Nassetta 3:30 ↗
I did. I grew up in Arlington, Virginia right outside of Washington, D.C. I was born and raised here. I was a very industrious person. When I was a kid I had paper routes and lawn mowing businesses, snow plowing business, painting business. I always had something going on. My parents are fabulous. They're both still alive and they instilled in me what their parents instilled in them, which is hard work. You get what you work for and they were very disciplined about having us understand that we needed to be out there and doing things. So, I was always active and always had an interest in business generally and those were little entrepreneurial micro businesses. As I grew up my father was in the real estate development business. So, I went to University of Virginia, got a degree in finance, got out, got into the real estate development business working for a very large local company, Oliver Carr. Then I got in the private equity business with a partner during the S&L crisis, which was an amazing five-year jaunt in my career of learning and opportunity given all the dislocation that came out of the S&L crisis. Then my partner and I got recruited during that to go to a company called Host Marriott, now Host Hotels, the largest public owner of hotels in the world. We thought, we have this great thing going, why would we do that? But it was a really interesting time to get into the hotel business. I had had some history in it when we were in our private equity business. We had done work in the hotel area. I had worked in the back of house in summers as a kid in the hotel business and we both said, why not? This is a really interesting time given the dislocation and we went to Host and took what was then part of the breaking apart of the Marriott company, sort of good co bad co. We were the bad co part, but we thought this will be a real opportunity, a challenge and an opportunity. I was there ultimately with him as CEO, then myself as CEO after he retired after 4 years. We built that company with a lot of help, with a lot of hearts and souls. Fabulous company, Fortune 500, S&P 500 company, real leader in that segment of the industry then and to this day. Throughout my career I worked in and did lots of different ways. When I was in private equity, my own private equity shop, I did some work with Blackstone. When I was at Host, we bought and sold and did a big merger deal with them where they ended up as our largest shareholder and were involved in the board. When they bought Hilton, they knocked on my door and said, 'Hey, we think you've been training your whole life to do this. You've got experience on the branding and the real estate and finance, you should do this.' I said, 'That's an interesting idea. I don't know. I've got a wife, six little kids, they weren't all in school and the idea of moving to LA and pulling them all out of a very comfortable ecosystem seemed a little bit crazy.' But the more I thought about it, the more I talked to my wife, the more I realized this is an opportunity of a lifetime. So we took it and here we are. My roots in hospitality, I cared a lot. I started in the toilet because if you go way back, when I was working summers in high school and college, I worked in the back of house of hotels. I say my career started in the toilet because when I first started out, like most jobs, I was basically the lowest person on the totem pole in the engineering department. That meant you got all the worst jobs in the beginning. So I got a lot of plunging of toilet jobs. But it was a fabulous way for a young person that was interested in the business, didn't really understand it or the whole ecosystem of what goes on in a hotel. As a customer, you see a hotel and hopefully we make it really lovely and a great experience. I know we're not perfect. We do a pretty darn good job. But there's a lot of stuff going on behind those walls. There's a village of people, a family back there that are together morning, noon, and night and weekends and holidays. Until you've been back behind the walls and lived it and breathed it with people, you don't understand it. So it was a fabulous way as a young person interested in the industry to get a real sense of what makes it work. It was unbelievably eye-opening. When I started I was 16 or 17 years old, very impressionable. There's a lot of stuff that goes on behind those walls. As a young person it was eye-opening, but it really opened my eyes to the opportunity of just how complex and interesting and intellectually stimulating making all this come together really was. If I hadn't done that, I'd never truly have appreciated coming at it from a finance and development perspective.
Glenda McNeal 9:15 ↗
Well, we'll come back to when you first became CEO in a couple of questions. But first, you mentioned you have six daughters. You mentioned your last one graduated. And so you're going to be empty nesters.
Christopher Nassetta 9:31 ↗
We did. Yeah. So I'll let you ask the question.
Glenda McNeal 9:34 ↗
What is your next chapter? How are you thinking about what you do as an empty nester and any advice?
Christopher Nassetta 9:41 ↗
You're an empty nester.
Glenda McNeal 9:42 ↗
I'm an empty nester.

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Cite this transcript

APA, MLA, BibTeX
APA

Nassetta, C. (2026, June 18). In Partnership With Chris Nassetta, Hilton CEO | American Express [Interview transcript]. American Express. CEOInterviews.AI. https://ceointerviews.ai/interview/992040/

MLA

Christopher Nassetta. "In Partnership With Chris Nassetta, Hilton CEO | American Express." American Express, 18 Jun. 2026. Transcript, CEOInterviews.AI, https://ceointerviews.ai/interview/992040/.

BibTeX
@misc{nassetta2026_992040,
  author       = {Christopher Nassetta},
  title        = {In Partnership With Chris Nassetta, Hilton CEO | American Express},
  howpublished = {Interview transcript, American Express. CEOInterviews.AI},
  year         = {2026},
  month        = {jun},
  url          = {https://ceointerviews.ai/interview/992040/},
  note         = {Speaker-attributed transcript with timestamps}
}