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Gary Sorrentino on upskilling

From Futurum Live! From the Show Floor at Enterprise Connect 2023 with Zoom’s Gary Sorrentino · · SixFiveMedia

“About 70% of employees today feel they're unsuited for the future of work, so don't train them — training is your job; upskill them so they learn how to work together in this new environment.”

Gary Sorrentino
Gary Sorrentino
Global Chief Information Officer, Zoom Video Communications
upskillingworkforce developmentemployee readiness

On , Gary Sorrentino, Global Chief Information Officer at Zoom Video Communications, spoke about upskilling during Futurum Live! From the Show Floor at Enterprise Connect 2023 with Zoom’s Gary Sorrentino on SixFiveMedia.

Futurum Live! From the Show Floor at Enterprise Connect 2023 with Zoom’s Gary Sorrentino
Watch on YouTube at 3:49
Futurum Live! From the Show Floor at Enterprise Connect 2023 with Zoom’s Gary Sorrentino
SixFiveMedia
Watch on YouTube at 3:49
In this episode of our Live! From the Show Floor Video Series, Shelly Kramer had the chance to sit down at Enterprise Connect 2023 this week with Zoom’s Global CIO Gary Sorrentino as part of our Futurum Live! From the Show Floor video series for a quick catch up. Our conversation revolved around the following: Zoom’s evolution from a killer app to a killer platform has been the company’s focus over the course of the last year or so. Gary shared thoughts on how this process has been and what he’s thinking about ahead. We talked a little about the future of work and how that’s evolving, and where he and the team at Zoom are heading on that front. And of course, we talked about AI. Like many vendors here at Enterprise Connect, Zoom has been developing AI since the early days, it’s not a new thing by any stretch. Given the rapid rise of generative AI and all the buzz around ChatGPT and others in the space, we talked a little about Zoom is going with AI and what’s ahead. This is a great conversation you're sure to enjoy! #Zoom, #collaboration, #videoconferencing, #EnterpriseConnect2023, #EnterpriseConnect, #ChatGPT, #AI, #ShellyKramer, #Futurum, #futurumresearch Futurum is an independent research, analysis, and advisory firm focused on digital innovation, market-disrupting technologies, and industry trends. Every day our analysts, researchers, and advisors help business leaders from around the world anticipate tectonic shifts in their industries and leverage disruptive innovation to either gain or maintain a competitive advantage in their markets. Subscribe:    / @sixfivemedia   Get the latest tech news and opinions on: http://www.futurumresearch.com/ Follow Futurum Research on Facebook:   / futurumxyz   Follow Futurum Research on Twitter:   / futurumresearch   Follow Futurum Research on Instagram:   / futurumresearch  
Gary Sorrentino

About Gary Sorrentino

Global Chief Information Officer · Zoom Video Communications

At Enterprise Connect 2023, Zoom Global CIO Gary Sorrentino discussed the company's evolution from a "killer meeting app" to a "killer platform." He stated that during the pandemic, Zoom developed products like chat and phone to address the need for productivity beyond just connection. Sorrentino described the platform as including mail and integrations with services like Gmail and chat, with a focus on making the user productive through "Zoom One." He also mentioned "Zoom Spaces" as a way to create parity between in-office and remote workers. Sorrentino addressed the future of work, noting that about 70% of employees feel unsuited for it and advocated for upskilling rather than training. He discussed the concept of "magnet and mandate," suggesting the office should be a destination for collaboration rather than individual work. On artificial intelligence, Sorrentino said Zoom is putting AI in users' hands for functions like meeting summaries and action items. He concluded that Zoom aims to change how people work and improve the future of work.

Profile compiled from Gary Sorrentino's verified public interviews and appearances. See all quotes & transcripts →

More from this interview
00:00:36.840
“Before the pandemic Zoom was this killer meeting app; as the pandemic started we realized that it had to be more than just a meeting app and so we developed this very unusual platf…”
 00:01:30.360
“The platform consists of mail and integrations — you've got Gmail, you've got chat — and Zoom One is really how do we make the person productive and that's what we focused on.”
 00:01:43.560
“That's where Zoom Spaces came because we needed different parts of the platform to make people work physically together again, so people who are in the office and not in the office…”
 00:03:01.200
“We have the employee experience and now we have to work on the client experience — we've been working with Zoom Contact Center and Zoom ZV A — how do we get that total experience s…”
 00:05:02.940
“We call it magnet and mandate — the office has to be more of a destination for collaboration; please don't come in if you plan on just doing Zoom calls all day — we're going to set…”
 00:06:15.720
“What to do about AI now is we're putting it in the hands of the users — they're seeing the wonder of this function: meeting summaries, action items, or 'catch me up' so you don't h…”
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