Ondrej Kruk on customer service
From Videojet Technology Brand Pillars, with Ondrej Kruk · · Videojet Technologies Inc.
“Adaptability is all about responding and even anticipating the customer needs and making sure that we have future-proof solutions that can grow with our customers.”
On , Ondrej Kruk, Senior VP & Group Executive at Roper Technologies, spoke about customer service during Videojet Technology Brand Pillars, with Ondrej Kruk on Videojet Technologies Inc..
About Ondrej Kruk
In a November 2024 appearance, Ondrej Kruk, Senior Vice President and Group Executive at Roper, discussed Videojet Technologies' "four pillars" of adaptability, consistency, usability, and expertise. Kruk described these pillars as keeping the company "anchored around the customer-facing priorities." He stated that adaptability involves "responding and even anticipating the customer needs," while consistency is about delivering "the best quality product to product line to line, factory to factory, region to region." Kruk added that usability focuses on "delivering that simplest user experience" due to customers' difficulty in accessing qualified labor, and expertise involves "letting our customers be experts in what they do and letting us be the experts in marketing coding." He also said the company's culture is built on "a high sense of purpose and integrity" and a "strong culture of continuous improvement." In a 2020 feature, Kruk, then President of X-Rite Pantone, highlighted three reasons for his enjoyment of working there: the industry's focus on color, the challenges presented by customers, and the talent of the teams. He described the company's mission as helping make the human experience of color "as vibrant, accurate, and consistent as it can be," and noted that the organization builds on "a legacy of innovation that goes back decades."