J. Dolloff on business operations
From The Future of Work: Mitch Dolloff · · IIC Partners
“All of that, in my career, has resulted in really increased speed across a whole bunch of different activities, as well as bringing us closer to our employees, to our customers, to our suppliers and ultimately to consumers.”
On , J. Dolloff, Executive Officer at LEGGETT & PLATT INC, spoke about business operations during The Future of Work: Mitch Dolloff on IIC Partners.
About J. Dolloff
In a September 2020 interview, J. Dolloff, then President and COO of Leggett & Platt, discussed the importance of flexibility and openness to unexpected career experiences. Dolloff stated that accumulating diverse experiences over time can develop unique skill sets that bring value later in a career. He noted that technology has enabled greater access to data, reduced manual work, and improved communication, which he said has increased speed and brought the company closer to employees, customers, suppliers, and consumers. Dolloff also acknowledged a cost to these changes, citing the challenge of balancing work and personal life in a 24/7 environment. Dolloff emphasized the growing importance of agility and openness in response to rapidly changing markets and social norms. He advocated for a leadership posture focused on enabling and supporting teams rather than controlling decision-making, and stressed the difficulty of finding good talent, saying that attracting, retaining, and growing with employees is critical. Dolloff described mentoring as creating an environment of trust and mutual respect, and noted that automation helps address a global talent shortage by allowing people to focus on higher-value tasks. He added that accelerating AI activity will likely lead to the development of new skill sets and processes needed to adapt to and leverage that learning.