Beth Galetti on customer obsession
From Sustaining a Day 1 Culture: Beth Galetti, Amazon SVP HR · · AmazonWebServices
“As Jeff Bezos said in his 2017 shareholder letter, customers are always divinely discontent, and yesterday's wow quickly becomes today's ordinary if you push to delight customers every day.”
On , Beth Galetti, Senior Vice President of Worldwide Human Resources at Amazon, spoke about customer obsession during Sustaining a Day 1 Culture: Beth Galetti, Amazon SVP HR on AmazonWebServices.
About Beth Galetti
Beth Galetti, Senior Vice President of Worldwide Human Resources at Amazon, participated in a fireside chat in January 2025 where she discussed career development and workplace practices. She advised that meeting documents should "speak for itself" and that a "great meeting is one where people are giving you feedback and they're asking you hard questions." Galetti also recommended exercise as a method for overcoming challenging days, noting she is a "Peloton fan." In a 2021 discussion, Galetti described Amazon's "Day 1 culture" as being "customer obsessed" and requiring "high velocity decision making" and a willingness to "be experimental and disruptive." She stated that to maintain this culture, Amazon aims to "de-risk the business while empowering people at every level of the organization to make as many decisions on their own as possible." Galetti also identified signs of a "Day 2" culture, including short-term thinking and slowing decision-making, and said that Amazon uses mechanisms such as "two-pizza teams" and writing press releases before big initiatives to stay focused on customers.