Ian Watterson on business overview
From Doing Business in Asia: Ian Watterson, CSG interviewed by Professor G. Suder, RMIT University · · Doing Business in Asia Teaching Videos Suder
“CSG is a US headquartered business just short of a billion dollars in revenue in 2019 and growing strongly. We build, design, develop, and launch platforms across sectors like cable, telecommunications, financial services, and customer communications, serving clients such as Disney, Comcast, Telstra, Deutsche Telekom, and Walgreens.”
On , Ian Watterson, Head of Asia Pacific at CSG SYSTEMS INTL INC, spoke about business overview during Doing Business in Asia: Ian Watterson, CSG interviewed by Professor G. Suder, RMIT University on Doing Business in Asia Teaching Videos Suder.
About Ian Watterson
In a September 2021 interview with Professor G. Suder of RMIT University, Ian Watterson discussed his role as Senior Vice President for Asia Pacific and Managing Director of CSG International. He described CSG as a US-headquartered company with nearly a billion dollars in 2019 revenue, focused on building and launching platforms for sectors including cable, telecommunications, and financial services, with clients such as Disney, Comcast, and Telstra. Watterson stated that the company's main business model is a recurring revenue model based on multi-year contracts, and that it operates centers of excellence in Bangalore, Brisbane, and Kuala Lumpur. Watterson characterized Asia Pacific markets as varying greatly, with some countries like Singapore and South Korea being more advanced than Western expectations, while others like Myanmar and Cambodia are still emerging. He noted that COVID-19 had accelerated digital customer engagement and that geopolitical issues, including nationalism and border closings, are becoming more pervasive for international business. Watterson advised that Western companies entering Asia should conduct thorough on-the-ground investigation, as customers in the region may be more sophisticated than anticipated, and that cultural relevance and local partnerships are critical for success.