From Velchamy Sankarlingam on AI, Automation, and the Future of Work | Global Pioneers Summit · · CNBC-TV18
“During the journey, we realized that as people come back, how do we need to make sure that they're productive, and that's why we started building all these capabilities with Zoom rooms.”
On , Velchamy Sankarling, President of Product & Engineering at Zoom Video Communications, spoke about productivity during Velchamy Sankarlingam on AI, Automation, and the Future of Work | Global Pioneers Summit on CNBC-TV18.
Velchamy Sankarlingam, President of Product & Engineering at Zoom Video, delivered an invited guest lecture on April 1, 2024, discussing the company's values and technological developments. He stated that during the pandemic, Zoom's focus was on "fill[ing] wherever the gaps are" and prioritizing customers, describing it as "a moment of time where we need to show our values" rather than a business decision. Sankarlingam also commented on AI's role in healthcare, saying it "can never make like a clinical judgment" but can "bring more clinical focus to all the physicians and remove a lot of the overhead and the paperwork." Sankarlingam discussed Zoom's AI capabilities, including a "customer AI companion" that can integrate with other software to pull patient data and provide summaries. He predicted that by 2030, "a Zoom call will be able to do things much better than what you would be able to do in person." Reflecting on his personal values, he cited Dr. Abdul Kalam and Kamaraj as figures who "went against the tide," adding that he has left jobs when they did not align with his value system.