Neenu Kainth on inclusion
From Inclusion and Diversity with Neenu Sharma · · GE Digital
“For me, it was on three levels: it was very deeply personal, it was a professional reason, and also from a business case point of view. I personally believe in the business case of inclusion and diversity which is increase productivity, increase creativity, and that leads to the innovation that we can be proud of.”
On , Neenu Kainth, Senior Vice President & Chief Customer Experience Officer at ENACT HOLDINGS INC, spoke about inclusion during Inclusion and Diversity with Neenu Sharma on GE Digital.
About Neenu Kainth
In a September 2021 video conversation with GE Digital CEO Pat Byrne, Neenu Sharma, then serving as GE Digital's Chief Diversity Officer, Interim Chief Marketing Officer, and Vice President of Brand and Corporate Communications, discussed her approach to inclusion and diversity. Sharma defined diversity as "having a seat at the table," inclusion as "having a voice," and belonging as "having your voice heard." She argued that much of the work over the previous 20-30 years had focused on "behavioral inclusion," such as understanding personal biases, but that the priority should shift to "structural inclusion," which examines how equitable systems and processes are and how to prevent unconscious bias from occurring. Sharma outlined a framework she called "TEAMS," which includes talent advocacy, engagement and belonging, awareness and transparency, market and ops integration, and standard work. She stated that any initiative not falling within these areas or lacking an ability for structural inclusion was likely not worth pursuing. Sharma described empathy as her "superpower" and said it could be cultivated through asking questions, discovering commonalities, and listening intently while being vulnerable. She also noted that affinity groups, such as the African Affinity Forum, Women's Network, and Hispanic Forum, help build community and trust, and that during the COVID-19 pandemic, people were "craving moments to connect as a community."