Susan Quackenbush on AI in HR
From Leena AI presents, AI Edge Podcast, ft Sue Quackenbush, Chief People Officer at Dynatrace · · Leena AI
“HR operations is a big area where AI can have high ROI and low risk by automating routine queries and tickets. Recruiting and onboarding are also opportunities where AI can streamline scheduling and provide quick information, improving efficiency and consistency in the employee experience.”
On , Susan Quackenbush, Senior Vice President & Chief People Officer at DYNATRACE INC, spoke about AI in HR during Leena AI presents, AI Edge Podcast, ft Sue Quackenbush, Chief People Officer at Dynatrace on Leena AI.
About Susan Quackenbush
Sue Quackenbush, Senior Vice President and Chief People Officer at Dynatrace, has described the company's employee experience as "consistently inconsistent" when she joined, and said the organization is in the middle of a multi-year transformation to rearchitect that experience around key moments. She stated that Dynatrace is piloting a global performance enablement initiative and has implemented a globally scalable career framework and job architecture. Quackenbush noted that this is her third CPO role at a company that appointed its first Chief People Officer, and she described the challenge of balancing being the face of employees while also building scalable infrastructure as a business leader. Quackenbush has spoken about the potential impact of AI on HR, saying she believes the next 5 to 10 years will see a shift from tactical to strategic work as AI automates routine tasks. She stated that no employee at Dynatrace has expressed fear that AI will take their job, and she advocates using AI to automate routine work while humans focus on skills such as communication, collaboration, and change management. Quackenbush also suggested that AI could improve compensation analysis by evaluating pay based on skill sets and specific work rather than by role alone.