Jeffry Householder on customer service
From Learning From Leaders: Jeff Householder · · American Gas Association
“I get these notes all the time how great our employees are when they show up on a job site, when they show up at a customer's house, when they show up to do something, whether it's service restoration or install a meter. We care about the communities we serve. We care about the customers that we serve. And it shows up when they show up.”
On , Jeffry Householder, President, Chief Executive Officer & Chairman at CHESAPEAKE UTILITIES CORP, spoke about customer service during Learning From Leaders: Jeff Householder on American Gas Association.
About Jeffry Householder
Jeffrey Householder, president, CEO, and chairman of Chesapeake Utilities, has discussed the company’s culture and operations in recent appearances. In a 2025 interview, he described the company’s emphasis on innovative thinking and employee inclusion in strategic decisions. He recounted an experience helping a family after a hurricane in North Florida as an example of the company’s community focus. Householder also highlighted collaboration among energy industry CEOs, stating that he can call peers across the country for advice and reciprocates. In a 2019 testimonial, Householder explained the company’s decision to build a new campus in central Delaware, citing access to Route 1 and I-95, the local school systems, and the area’s appeal as a place to live. He praised Linda Parkowski of the Kent Economic Partnership for her knowledge of the market and community, saying she helped the company with its needs.