Kenneth Chenault on innovation
From Revolutionizing CX with AI: Crescendo x PartnerHero NYC Event with Fareed Zakaria & Ken Chenault · · Crescendo
“I had this saying at American Express which I really do believe, we want to become the company that will put us out of business and that to have a mentality of, you know, a challenger type of situation.”
On , Kenneth Chenault, Former Chairman & Chief Executive Officer at American Express, spoke about innovation during Revolutionizing CX with AI: Crescendo x PartnerHero NYC Event with Fareed Zakaria & Ken Chenault on Crescendo.
About Kenneth Chenault
Kenneth Chenault, former chairman and CEO of American Express and current chairman and managing director of General Catalyst, has been active in venture capital and corporate board roles. In May 2024, he discussed Bilt Rewards, a platform that allows renters to earn points on rent payments, describing it as "the first neighborhood loyalty platform." Chenault serves as chairman of Bilt Rewards' board dropped. He also serves on the boards of Airbnb, Berkshire Hathaway, and other organizations. Chenault has continued to speak publicly about racial equity and corporate responsibility. Following the murder of George Floyd, he co-founded with Ken Frazier an initiative focused on creating one million family-sustaining jobs for Black Americans without college degrees, which he said has secured commitments from 60 Fortune 100 companies. He has described voting rights as "a fundamental right of Americans" and said that over 300 companies joined a corporate effort he helped organize to advocate for equitable voting access. Chenault has stated that "corporations exist because society allows us to exist" and that they have "a responsibility to help build a healthy society." He has also expressed concern about efforts he described as "a very deliberate intentional effort to make it very difficult for people to vote and particularly for blacks to vote."