Julia Laulis on corporate values
From Markel Group Conversations "CEO Panel" from 2023 Reunion featuring Tom Gayner and Julie Laulis · · Markel Group
“I think it goes to what Tom said which is actually Cable One's very first value which is do right by those we serve and in slang we just say do the right thing. If you have set about an operating philosophy which for us is that happy Associates ensure satisfied customers, which in turn brings about a long-term profitable business, in other words that profitable business naturally falls out as if by magic but it's not, it's a lot of hard work from those happy Associates.”
On , Julia Laulis, Chairwoman, President & Chief Executive Officer at CABLE ONE INC, spoke about corporate values during Markel Group Conversations "CEO Panel" from 2023 Reunion featuring Tom Gayner and Julie Laulis on Markel Group.
About Julia Laulis
Julia Laulis, Chairwoman, President and CEO of Cable One, described the company as focused on broadband and internet service under its consumer brand Sparklight, rather than as a cable company. In a podcast interview, she addressed competition, stating that fixed wireless service from other providers covers less than 35 percent of Cable One's footprint, and she expressed the view that fixed wireless is not a long-term competitive threat unless strategies change. Laulis also said that fiber overbuild competition is not new and that in some overbuilt markets the company has grown penetration and average revenue per unit. She characterized Cable One's pricing as customer-driven and value-based, noting that higher ARPU results from customers voluntarily choosing faster speeds and more data. At a Markel Group event, Laulis discussed Cable One's operating philosophy, which she described as "happy Associates ensure satisfied customers, which in turn brings about a long-term profitable business." She said the company does not issue quarterly guidance or estimates to avoid artificial pressure to prioritize short-term results. Laulis also noted that the company has terminated employees who achieved strong results but violated company values. She described Cable One as "the land of second chances" and said mistakes are necessary for taking smart risks. Laulis emphasized that growth is a byproduct of doing the right things, not an objective in itself)Skip