John Pagliuca on MSP business model
From #861 Nable Empower 2026: John Pagliuca - ⚙️ Building Resilient Businesses Like a Championship Team · · Joey Pinz Discipline Conversations
“I think it's a mistake for MSPs to invest that much [in their own SOC]. And I always think about it, Joey, as like this triangle. For an MSP to gain scale efficiently, they need to standardize, then they need to automate, then they need to augment. And now it's No, no, no, you shouldn't really stick to you stick to your knitting. You can be that security advisor, that trusted advisor, but augment to someone that actually has the technology to leverage deliver a SOC in an efficient way.”
On , John Pagliuca, Chief Executive Officer, President & Director at N-ABLE INC, spoke about MSP business model during #861 Nable Empower 2026: John Pagliuca - ⚙️ Building Resilient Businesses Like a Championship Team on Joey Pinz Discipline Conversations.
About John Pagliuca
John Pagliuca, CEO of N-able, appeared on the Joey Pinz Conversations podcast in April 2026 to discuss business resilience, cybersecurity strategy, and the company's partnership with Manchester City. He described N-able's Empower 2026 event in Fort Lauderdale as a sold-out gathering of 650 MSPs, praising the leadership team and the event's setup. Pagliuca emphasized that MSPs should focus on "business outcomes" and "business longevity" rather than selling individual security products, and he advised them to seek partners with an open ecosystem that invests in APIs and MCP servers. Pagliuca stated that security is "the center of their growth algorithm" for MSPs, as it can help retain customers, expand existing relationships, and differentiate them to win new business. He also acknowledged a shift in his own thinking, saying that seven or eight years ago he advised MSPs to become MSSPs, but he now believes that was a mistake and that MSPs should not invest heavily in their own SOC. He used a "four burners" analogy to suggest that allocating effort equally across all areas prevents achieving greatness, and he identified "business resilience" as the number one theme for the year, tied to the Manchester City partnership.