John Oxford on digital marketing
From Bank Marketing Wisdom Unveiled: A Candid Conversation with John Oxford · · The Modern Banker
“I think social media is way underutilized by banks. I think it's one of the most underutilized tactical things we have. It's not free but it's a free channel. TV is not a free channel, direct mail is not a free channel, but it doesn't cost any money to use Twitter or X as we call it now, or use Facebook or LinkedIn. So I think that channel reduction allows you to spend more creative to try to get that virality or viral ad or viral whatever.”
On , John Oxford, Senior Vice President & Chief Marketing Officer at RENASANT CORP, spoke about digital marketing during Bank Marketing Wisdom Unveiled: A Candid Conversation with John Oxford on The Modern Banker.
About John Oxford
John Oxford, Senior Vice President and Chief Marketing Officer at Renasant, has discussed his marketing philosophy and career in recent podcast appearances. In a September 2024 interview, he described his background as a White House junior staffer during 9/11 and his early career as a taste tester for Nabisco. He advocated for a marketing budget benchmark of $1 million per billion in assets, with 70% allocated to public-facing efforts and 30% to internal operations. Oxford stated that social media is "way underutilized by banks" and called it a "free channel" that allows for more creative spending. He also emphasized the importance of connecting marketing campaigns to the sales process, noting that banks often "rush it to the marketplace and forget to tell the bankers what the campaign is about." In a 2022 interview, Oxford discussed Renasant's growth from $2.3 billion to $15 billion in assets over 16 years, expanding into six or seven states including the Carolinas. He described launching a "Meet the Bankers" campaign during the pandemic that interviewed 70 bankers and created over 20 pieces of content per banker. Oxford attributed his marketing exposure to his father, who was head of corporate communications for Lowe's. He advised community bank marketers to "ask to be on the ALCO committee to learn how the bank makes money" and to focus on fundamentals, stating that "customers just want to cash a check on Friday afternoon" and that marketers should not get "distracted by technology that customers don't really care about."