Arne Sorenson on consumer trends
From #19 CEO of Marriott, Arne Sorenson: On the Future of Travel & How To Be A Great Leader · · 3 Takeaways™
“I think the long-term trends are the ones that are going to stick with us. I think we will as consumers be increasingly demanding of good design. We'll be increasingly demanding of great food and beverage, particularly locally flavored food and beverage. I think our expectation will get higher and higher every year and I think it is incumbent on us to meet those expectations.”
On , Arne Sorenson, Former President & Chief Executive Officer at Marriott International, spoke about consumer trends during #19 CEO of Marriott, Arne Sorenson: On the Future of Travel & How To Be A Great Leader on 3 Takeaways™.
About Arne Sorenson
Arne Sorenson, then President and CEO of Marriott International, received the 2020 Humanitarian Lifetime Impact Award from the National Center for Children and Families (NCCF). In his acceptance remarks, Sorenson stated that the COVID-19 pandemic had been "a horrible event for all of humankind" and described its disproportionate impact on those living in poverty. He noted that the organization had remained open during the pandemic to provide essential support services, and he accepted the award on behalf of Marriott's associates, citing the company's legacy of community service. In early 2020, Sorenson discussed Marriott's business strategy and his personal health in interviews at the World Economic Forum in Davos. He described the company's focus on strengthening its loyalty program and expanding into adjacent spaces such as home-sharing and all-inclusive resorts. Regarding the then-emerging coronavirus, Sorenson said it was "still way too early to talk about" and that Chinese authorities needed to understand the situation. He also provided updates on his cancer treatment, stating that he had undergone surgery in November 2019 and felt "very optimistic." In earlier appearances, Sorenson addressed Marriott's data breach, the company's growth plans, and the importance of diversity and inclusion, stating that the company had set targets for workforce diversity and that inclusion should not leave people feeling excluded.