M. Hagood on leadership
From Elevate Digital America 2 0 Steve Hagood, CIO Trane Technologies · · ElevateDigital
“I'm leaning into leadership qualities I already aspire to — being an empathetic, servant leader, really looking to listen first to your people rather than talking to them first; those traits feel even more accentuated when you can't be physically face to face.”
On , M. Hagood, Senior Vice President & Chief Information Officer at Trane Technologies PLC, spoke about leadership during Elevate Digital America 2 0 Steve Hagood, CIO Trane Technologies on ElevateDigital.
About M. Hagood
In a November 2020 interview for the Elevate Digital "America 2.0" series, Steve Hagood, Senior Vice President and Chief Information Officer at Trane Technologies, discussed how the COVID-19 pandemic had changed his perspective on leadership and remote work. Hagood said he had come to appreciate the importance of family, friends, and colleagues, and described leaning into qualities he already aspired to, such as being an empathetic, servant leader who listens first. He noted that while video conferencing and remote capabilities had been available for years, the pandemic had led his company to embrace them more fully, finding that productivity remained high and prompting a rethinking of the necessity of travel and in-person meetings. Hagood also commented on the broader societal response to the pandemic, expressing admiration for how the world community had come together to take similar actions, even when implemented locally. He emphasized the importance of conducting constructive lessons learned to improve crisis management and risk planning, both for society and within Trane Technologies. Additionally, he highlighted the positive qualities he had observed in people, such as community participation and helping others, and called for those stories to be celebrated.