Tracy Kerrins on organization
From Wells Fargo's Tracy Kerrins on AI Virtual Agent & Becoming a Digital-First Company |Technovation 783 · · MetisStrategy
“I'm the newly named head of Technology at Wells Fargo, leading a dynamic team of technologists across developers, infrastructure, security — we're delivering technology solutions for the 70-plus million customers we support and the 200-plus thousand employees across the globe.”
On , Tracy Kerrins, Senior EVice President & Head of Technology at Wells Fargo & Co, spoke about organization during Wells Fargo's Tracy Kerrins on AI Virtual Agent & Becoming a Digital-First Company |Technovation 783 on MetisStrategy.
About Tracy Kerrins
Tracy Kerrins, Senior Executive Vice President and Head of Technology at Wells Fargo, discussed the company's digital transformation and AI initiatives in a July 2023 interview. She stated that Wells Fargo had reached 100 consumer rollouts of Fargo, its first customer-facing AI virtual assistant, which is powered by Google's Dialogflow. Kerrins described generative AI as a tool for improving customer service by allowing employees to focus on complex solutions while AI supplies information. She also noted the release of LifeSync, a data-driven feature in the mobile app that helps customers model financial goals such as retirement savings. Kerrins outlined Wells Fargo's hybrid cloud strategy, with Google and Microsoft as partners, and stated that about 15% of workloads had been migrated, with a target of 20% for the year. She emphasized a focus on core transformations, including payments platforms and core banking modernization, to improve products and real-time payments. Kerrins also shared leadership advice, encouraging candor in delivering bad news and accountability for details, and noted that technology now has an equal seat at the table with the business in strategy development.